Carnival Cruise Lines will do everything it can to give our guests a lifetime of memories. Our customer service representatives in the BonVoyage/ Gifts & Services Department will be happy to assist you in ordering any of the products or services you see here, answer any questions and fulfill your special request.
To speak with a Customer Service representative, please call toll-free:
Monday - Friday
9:00am - 6:00pm, Eastern Time
Not comfortable placing the order on the internet?
No problem. There are several other ways you can order from us:
Placing a phone order:
Our knowledgeable Customer Service representatives are available to answer your questions about our products, help you make a selection, and take your credit card order. You can reach our BonVoyage/Gifts and Services Department by telephone, toll free, at 1-800-522-7648 during the following hours:
Monday - Friday 9:00am - 6:00pm, Eastern Time
Phone orders are accepted up to one week prior to sailing. Visa, MasterCard, Discover® Network and American Express accepted.
Customer Service is closed Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Years Day.
Overseas? Call us at (305) 599-2600.
Faxing in your order and paying by a credit card:
Simply fill out printable order form and fax it to 1-800-764-7106. Our fax line is open 24 hours a day, 7 days a week. Fax orders are accepted with Visa, MasterCard, Discover and American Express only. PLEASE NOTE that fax orders are accepted up to one week prior to sailing date.
Paying by Travel Agency's Check or Postal Money Order:
You can fill out printable order form and mail it to us along with a Travel Agency's Check or a Money Order in U.S. dollars for the amount of your order. We are unable to accept personal checks at this time. PLEASE NOTE that mail orders must reach our office two weeks prior to sailing to ensure processing.
Please address your mail order to:
P.O. BOX 526170
Miami, FL 33152-6170
DISCLAIMER: All orders are accepted up to and no later than one week prior to sailing date. Prices and deadlines are subject to change without notice. Deadlines are subject to change due to the ship's itinerary and holidays. ALL ORDERS MUST BE PREPAID. In the event an item is not available at the time of the sailing, an item of equal value will be substituted. Prices may vary for deliveries made in Los Angeles, San Juan PR, Alaska, New Orleans, New York, Hawaii and Canada. Gifts and Services items are subject to sales tax in the following ports: Key West, Miami, Port Canaveral, Tampa, Port Everglades, Jacksonville, Boston, Alabama, Gulfport, New York City, and California.