Sail Date: 03/10/13
1. There was an extremely large colored man on the Luggage Handling Crew at the Port of Miami who pressured Guests into tipping him. He said to us, “Are you not going to tip the people handling your bags?” When we did not respond to him, himself and two regular sized colored men (one standing to each side of him) looked at each other and laughed in a manor that made us feel as though they were going to do something to our bags because we did not tip him. So, when we arrived back to the Port of Miami after our cruise we decided to carry our own bags off of the ship as not to have to encounter them again.
2. We had departed from Nassau and traveled two hours towards St. Thomas when the Captain announced, “We will be turning around to take a ill Crew Member back to Nassau for medical treatment.” This decision by the Captain/Corporate put us 5 hours late for St. Thomas.
3. Due to the decision by the Captain/Corporate concerning the ill Crew Member ; the majority of the Guests Shore Excursions were cancelled. This ill Crew Member also cut hours out of the Guests visit to St. Thomas & forced us to port at a different pier. We did not get to see Paradise Point.
4. We received a letter from Captain Francesco Borgogna/Corporate that says, “In the last week, a higher than normal number of cruise ship guests have experienced GI (gastro-intestinal) like symptoms after their visit to Grand Turk.” “…to avoid exposure to our guests,….” When in fact it was Crew Members who were sick and rather than letting the Guests off the ship to get away from the Crew Members Guests were kept on board the ship closer and more exposed to the sickness.
Several Guests went to Guest Services to complain, including us (2 cabins) (a party of 5). I asked a Crew Member dressed in white why they could not reroute us to Half Moon Cay? He said, “There are 3 ships in Half Moon Cay tomorrow already.” I asked, “Which ships?” He said, “I don’t know but I will find out.” I never did get an answer from the Captains Crew (white outfit). Which ships were porting at Half Moon Cay on Friday, March 15, 2013?
Your itineraries are: port at Nassau, then Half Moon Cay, then Grand Turk or Grand Turk, then Half Moon Cay, then Nassau. It was not unrealistic to port us at Half Moon Cay to take the place of our cancelled Grand Turk. If Captain Borgogna/Corporate cared at all about the paying Guest they would have done something to compensate us for all of the inconveniences that took place during our vacation due to ill Crew Members!
5. We ended up with an extra day at sea yet the “FUN” ship did not schedule any extra FUN. The schedule remained the same as if we were spending the day ported at Grand Turk. The crew (Cruise Director) should have added a game show, activities on deck (line dancing), a comedy show for family and for adults, etc etc. We were stuck at sea with nothing to do so we did our laundry. Oh boy, the “FUN” ship really is fun………
6. The Captain announced, “The U.S. Coast Guard is going to fly in and pick up a ill Crew Member.” When in fact they picked up 2 ill Crew Members.
7. Paid Guests expect to get what they paid for. Would United Airline sell a customer a ticket to Miami, Florida and then at your layover in Chicago, Illinois tell you, “This is as far as we’ve decided we can take you due to a sick Pilot or Stewardess.” And then include, “We are not going to give you your money back for the portion of the flight from Chicago to Miami.” NO, United Airlines would find another Pilot, Stewardess, or plane for you even if it wasn’t a United plane. They would also give you compensation for your inconvenience. This is a fact because I have witnessed passenger/guest oriented businesses literally jump through hoops, to make the paying customer happy, when their company has failed to provide what the passenger/guest paid for. Your company did nothing for the paid Guests on this cruise! The only people who cared about the paid Guests on this cruise were the people wearing blue uniforms! Your company has already been labeled the “Kmart of cruises”, your ships are failing, and your stock has fallen. Holland (Carnival) needs to take a good look at their business and start creating a company who’s priority is the paid Guest! We received a $14.00 each refund for the Grand Turk port tax portion of what we paid to port at Grand Turk. We had 4 ports which equally each port worth 25% of what we paid. We should have either ported elsewhere or received a 25% refund.
This was the last time we will cruise with Carnival (Holland America).