Well, darn it, I’m frustrated.
I didn’t want to come on here to complain because I have seen how everyone chews up those that do, but this is really starting to bother me and I don’t know where else to go?
I know, it’s our choice that we got a suite, I get that, but I don’t like getting the run around by different staff members. So, we were told we got the platinum amenities for booking a suite then we were told that we didn’t. My boyfriend, thinking that I was completely nuts asked me to call back when we were together so we could get to the bottom of this. The woman that we talked to was WONDERFUL and very understanding of our confusion. She told us were again able to get the platinum amenities for that cruise, then, when we asked her to double check with her supervisor just to be on the safe side, she put us on hold, came back and told us that we were in fact not eligible for them. Please, SOMEONE SEND OUT A MEMO TO YOUR CUSTOMER SERVICE AGENTS TO TELL THEM WHAT THE CORRECT INFORMATION IS. So, we asked for an explanation for how Carnival’s “loyalty program” works. Ten sailings gets you to platinum. So, if I understand correctly (and I am so confused, I don’t know if I do), one sailing in the bottom of the ship in an inside cabin on a 3 day cruise is “worth” the same as a top of the line suite on a long cruise? That makes no sense? If I had the time, I would love to take a 3 day cruise a month in an inside cabin. I would have spent a lot less money than I did for my upcoming cruise and my last cruise (also in a suite on a 7 day cruise on the Legend) combined and could have surpassed platinum by now! I worked in the hospitality industry for 10 years and have been in the customer service industry for a total of 12 years and this seems a little silly. I asked the agent what she could do for the BS and run around that I was getting to keep me coming back to Carnival in the future. She said she would try, but alas, could do nothing. No free dinner in the steakhouse, no shipboard credit, no drink tickets. Nothing. Comps are not available to give out. She told me to call the customer care department on Monday, first thing (this was on a Sunday) in the morning. So, I called the customer care department as soon as the clock struck 8:30 am EST. The lady wouldn’t even listen to me. She said that they only helped previous customers and to have a nice day. Click.
Oh yeah, when I was on the Legend last year, I fell on a very greasy Lido deck. I hobbled back to the boyfriend and he told the Lido personnel. As he helped me down to the infirmary, we saw them THEN putting wet floor signs out. When we came home, I wrote a letter explaining the situation (I didn’t know Mary’s assistance and the forums existed then). I got a letter in return saying that they would pass on my experience to the Lido staff and “see you on an upcoming Carnival cruise”. I tried to explain this as well to the customer care department, but since I am an upcoming guest, she didn’t want to hear about this either.
This will only be my third Carnival Cruise. Fourth cruise overall. My question is, why should I come back to Carnival? They have been good, but if they are not loyal to me, why should I be loyal to them?
Yes, I am still going on my cruise and I am looking forward to it (this vacation is very necessary to return my sanity), but Carnival’s attitude seems very flippant to me. They know they will fill the ship whether they get my business or not and I find that quite upsetting. Do they really care?
08/2007 Carnival Sensation
03/2009 Carnival Legend
01/2011 Carnival Pride
12/2012 Carnival Victory!