I checked on Carnival's new "Tipping Policy and it states: "For your convenience, we automatically charge the gratuities for dining and stateroom staff to your onboard Sail & Sign account. The total amount is $11.50 per guest, per day as follows(our recommended guideline effective voyages departing December 1, 2011 and onward):
$ 3.70 - Per Day Stateroom Services
$ 5.80 - Per Day Dining Room Services
$ 2.00 - Per Day Alternative Services: distributed to kitchen, entertainment, guest services and other hotel staff members.
For Cruises-To-Nowhere, gratuities of $11.50 per guest, per day must be prepaid.
Our Staff is totally committed to exceed your expectations in every way possible. If you are not satisfied with the service you receive, we encourage you to contact the Guest Services desk while onboard. This will allow us to address your concerns in a timely and appropriate fashion. At your discretion, you may adjust the gratuities at any time while onboard. Gratuities will be deemed undisputed unless a request to modify is received prior to disembarking the ship."
I am glad to see they have a clear policy that the you can adjust the tips at any time while onboard. I too have an issue with the tips being automatically charged to my credit card as this is a "HIDDEN FEE" of the cruise price and I should not have to request that something be removed from my credit card that I am not authorizing to be put on there. Does anyone know if when we sign the cruise contract it states in there we give permission for the cruise line to automatically deduct the tips? I also take issue with Carnival now adding a $2.00 per day tip for "Alternative Services including kitchen, entertainment, GUEST SERVICES, & other hotel staff". On no other cruise line have I had to pay tips to any of these members of the crew. Can anyone recall the days of the envelopes and having to take one to guest services or the kitchen staff or say the entertainers on the ship? I mean what is next, will we be tipping the Captain of the ship?
We have a our 1st cruise on Carnival set for Sept. We have cruised 8 times and just returned from a horrendous cruise on a European competitor. The cruise lines may say in policy you can adjust the tips but our party never eats in the main dining room and therefor we don't pay tips for the Waiter or Assistant Waiter (before you ask it is a dietary issue not being cheap issue). On this recent cruise we fought with the guest relations, had the person there actually ask if we were still going to pay his tips, had to email our cruise agent who contacted the cruise line who in turn contacted the ship to resolve the problem. My point is no one should have to go through that for something that is not a disclosed upfront fee at the time of booking.