having staff congratulate you at least by SAYING it is important
I just don't know what to say to that. The inner psychologist in me wants to ask "why is it important for you to have others validate you?" but you might take that the wrong way.
all you trolls can just go to a sandals and see what a real resort does
...and for a lot more money, too.
Nota bene: a troll is either a mythical monster on the order of an ogre or kobold, or an extremely ugly person, or a participant in an online discussion who is new to the environment and who says something controversial in order to get the locals stirred up.
If you want Sandals to be invaded by monsters, you aren't very nice; if you're talking about ugly people... I always thought Dave was 'okay' ... but then I'm a guy and not a real good judge of this team; and if you're talking about internet newcomers stirring up the passions of the locals, I'd just point out the difference in numbers of posts.
I've found that a goodly number of times people come away disappointed with whatever circumstances they find themselves in, from a cruise to paying property taxes, it's because they had an unrealistic expectation going in. If you expect a civil servant [whom you are paying to work, by the way] to be congenial when you pay her the money that will ultimately go into her salary and grossly inflated pension package, or to otherwise be polite, you're going to be disappointed and probably severely. If you expect a cruise staff - which treats everyone as more/less celebrities - to go out of their way for you "just because", you're also going to be disappointed.
I'm not recognized as Platinum unless I flash my card. And I do have perks coming. They don't wait for me to come back to the cabin when they deliver the goodies; if I'm there I'm there, if I'm not, oh well. That's just the way it is. And it's rather perfunctory. They've got a lot of stuff to get out and not a lot of time to get it there.
I'd surmise that most of the people who stay at your hotel are not there for honeymoons or anniversary weekends or birthday celebrations. They're there for business or garden variety travel. The ability to note - and act upon - the few who have such notable events coinciding with their stay at your hotel is going to be significantly easier to accomplish than on a cruise ship where probably half the passengers are there for a family reunion, honeymoon [second, third, of even delayed], birthday, anniversary, graduation, welcome home, etc. As it is, every evening in the main dining room is a Bennigans-esque display of cheesy pseudo-celebration, a dozen or more times over ... for each seating.
I personally find it tedious and, when my son [whom we were taking on his delayed honeymoon] informed the waiter that it was coincidentally our anniversary at the same time, I found it embarrassing to be gawked at. The poor singing was simply amusing.
You can cast your voice to the wind to inform novices that if they expect certain things to just happen because it's supposed to just happen that they'll be disappointed. It is a service to dispell such unrealistic expectation.
Whether you know it or not, others are helping you do that, by saying yes, it is an unrealistic expectation: If you want the poor singing and unordered dessert, you have to say something. It will not happen "just because".
SIG: If you're going to create the drama, at least supply the popcorn.