My husband and I are second time Carnival cruisers. We cruised on the Carnival Victory in Oct 2008. We had so much fun on that cruise we decided to do it again this year. We just recently cruised on the Carnival Valor 10/13 - 10/21/2012. We were looking forward to this cruise on the Valor as it was our 10th wedding anniversary. Very disappointed. The ship arrived late in Miami and we were shuttled off to a local mall while we waited for them to clean and restock the ship. Once onboard, we did not receive the level of customer service or friendliness that we felt on the Victory. Several of the crew members on the Lido Deck and in the Washington Diningroom were very rude. I had bread and a napkin thrown onto my plate the first night that we ate in the Washington Diningroom. On the Lido Deck, the buffet stations seemed to be closed more than they were open, and the food was very ordinary, nothing spectacular at all. Sometimes you had to raise your voice when asking for food items as the servers on the Lido *** either ignored your requests or did not respond to you right away. One of the bartenders on Lido was extremely rude, and walked away from one of my friends as she was ordering her drink in order to serve someone else, and he did not come back to her to fix her drink. All over the ship crew members did not respond to requests, or they responded with a funky attitude. Now they automatically bill a $92 per person gratuity charge to cover tips, so the crew members know that they are getting a tip no matter how they respond to you, and it showed. The only bright spots on this cruise were the lovely salespeople in the Fun Shops, Felipe the cruise director, the beautiful ports that we visited, and our housekeeper / stateroom cleaner, Mr. Gusti. He was amazing, extremely friendly and helpful. Anything we needed, he got it for us. He called us by our first names every day, and he went out of his way to make sure that everything in our room was restocked everyday. We were so annoyed by the service on the rest of the ship that we went to the guest services desk and had the $92 per person gratuities removed from our bill, and we tipped Mr. Gusti personally before we left the ship. If this ship represents what the level of service is on the other Carnival fun ships, then Carnival needs to step up their game. They need to do more customer service trainings with their entire crew, and they need to remove the automatic gratuity billing. Make the crew work hard for their tips like they used to, and I bet you their attitudes and level of professionalism would improve right away.