have the exact same experience on Conquest, sailed Oct 28 thru Nov 4..first sailing for conquest right out of "upgrades" in drydock. Our room was filthty, toilet had black ring in it when we checked in, didnt meet cabin steward for 3 days, no lights on balcony until last day, poor service, mediocre food on buffets and many not open as listed. Non working phone, tv didnt work, poor orginazation, many things "temporarily out of order", others in our group had NO TV in room, no towel service for 3 days, no glasses in bathroom until final night, dirty carpet and counters, dirty glasses and silverware, holes in robes, stuck in elevator, NO organization with bus transportation from ship to Montego Bay (free for all chaos), waitress in Henri's bar took order from 2 at our table and walked away to serve another table all the while leaving 3 of us sitting there befuddled when she didnt take our orders, took 90 min to get breakfast in Renoir open seating, unanswered calls to room service, waited over an hour for room service, cold coffee delivered, entertainment (comedy act) so loud in Renoir that waiter could not even take our orders, and so on and so on.
Just coming out of dry dock, this ship should have been tip-top and ready to go..it wasnt. Sailed over 2 hours late .. not all supplies and luggage were loaded on. Many didnt get luggage for over 24 hours. Draft beer not even ready to go at 3 pm, for 4pm sailing. Many didnt have functioning plumbing, couldnt shower for 4 days. Lets not even get into the disembarkation process of my cabin mate...they left her floating in the water
I am HIGHLY DISAPPOINTED in customer service from Carnival.. not even a token "we are sorry, we have issues but are working on them".. nothing... they just didnt care, all i heard was "sorry we cant help you":.... this is so unexcusable. I will never recommend carnival to anyone again,.
Wow, I was also on this cruise, and had a fantastic time!
Yes, sail away was delayed, but we still made it to our first port on time, so no big deal. The cruise that departed on Nov. 4 was also delayed by over two hours and the NCL ship was over 3.5 hours late departing. Seems like a port issue with getting supplies loaded onto the ships.
The TV problem was a major issue. Not sure why the new system wasn't tested and fixed before the first passenger stepped foot on the ship. I was in an inside cabin and was not at all happy about not having a TV for two days. Did not let it ruin my cruise, though.
Never heard anyone complain about plumbing problems. I hope those passengers were compensated in some way.
Had no issues with cleanliness or dining room service.
I thought the buffet food was good, and I absolutely loved Guy's Burgers. The burritos at the Blue Iguana Cantina were disappointing.
Don't understand the debarkation comment about your cabin mate left floating in the water? We were zone 1 and were off the ship and in a taxi by 8:40, so don't know what happened after that. I talked to a couple on Sunday evening who had been on the NCL ship and they said their debarkation process was a nightmare. Took them well over two hours to get off the ship and through customs. And they had priority debarkation!
The only thing I saw that was "temporarily out of service" was one hot tub, the one next to the slide.
The new Alchemy bar rocks, Mike, in the piano bar, was great, and the singer (Chris?) who did the one man show on the night "The Brits" was postponed, put on one of the best shows I have EVER seen, anywhere.
I'm truly sorry that you had such a miserable experience, but I have to say that my only complaint (well, other than the TV issue) is that there was so much to do that I had a hard time choosing!