We jumped to the Magic leaving the day after our scheduled Triumph.
Their were airline tickets involved. We were told Carnival would take
care of any air charges incurred. Made the changes . Delta charged over
$800 to move the tickets 1 day! They were $950 something originally. Now
we have $1800 invested in two air tickets.
Sent the receipts to guest admin. Below is a quote from what we received:
we will gladly reimburse expenses you incurred to change your flights.
As advised previously Carnival is reimbursing up to $200p/p for
additional cost to your changes. We confirmed with Delta Airlines the
changes to your flights. A check in the total amount of $400 USD will be
mailed out to:
were told to do it and they would cover it. Now it's time to pay and
they say $200.00?! THAT is not what we were told. Be careful
Following up from my previous post, you changed ships to a newer ship, a longer itinerary. So your original cruise was refunded, then they protected your fare class, even though its a newer ship with a longer itinerary, and gave you a 15% discount. You changed your flight by 1 day, to arrive, presumably on a Saturday, rather than Friday. Well, in airline speak that's a premium arrival time. No wonder the airfare was higher! In addition to the nonrefundable change fees. Did you enquire about the cost for the exact same flight times and dates? The cost of a hotel for one night certainly would have been less expensive than a premium flight time. And the airline might have been willing to protect your fare class as Carnival did. You did not have to change your original flight for one day, all you had to do was keep your original flight and stay in a hotel one night extra before your cruise. But, no, you went and changed your flight and incurred additional expenses, which you assumed Carnival would pay because they said they would pay for nonrefundable transportation costs. But certainly you should have no expectations that Carnival would pay for additional travel costs. What if you decided to go sail in Europe? Would you really expect them to pay the difference between your domestic flight and an international flight because you changed your flight itinerary? I don't think so.
You got your change fees reimbursed (and you really didn't have to change your flight to begin with) you are on a newer ship, in the same fare class you previously had with a 15% discount because you decided to upgrade your vacation. I really don't feel you can fault Carnival on this one. They verified your non refundable costs and refunded them to you. Additional costs were incurred for changes you made. I'm sure if your non refundable costs were more than 200 pp,. Carnival would have refunded them to you, but fare increases were not part of that original bargain. I would even go so far as to say that if you kept your original flight and had to spend an additional night in Galveston, Carnival might have reimbursed you for that additional hotel night, but I wouldn't in my wildest imagination expect them to pay for my higher air fare when I could have just as easily kept my original flight and had to spend an additional night in Galveston. Then, the only date you would have had to change was your return flight, which is presumably on a Sunday instead of a Tuesday or Wednesday and therefore, again at a premium travel rate.
I feel your pain, but I also see where Carnival kept to its word. Its right there, in your cut and paste that they would reimburse you for any non-refundable transportation costs and certainly an increase in airfare is not a non refundable transportation cost, just additional transportation costs, which we offered to the guests on that tragic cruise and the cruise that was displaced.
Again, just my humble opinion based on many years of travel and having to change things at the last minute.