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      Code of Conduct????

      Last post on Feb 25, 2012 at 10:41 AM by CruisePaul

      Page 1 of 6 (55 items) 1 2 3 4 5 Next > ... Last »
      Not Ranked

      13 Posts

      jeff from nj replied on Tue Apr 26, 2011 at 11:43 PM

      Jordan,

       

      I posted a request for an "ignore" function in the carnival.com thread.  Absent that, I have a couple of questions / comments.

       

      1. Is there a published code of conduct for the Funville Forums?I've not been on here but a week, and I'm amazed at the lack of civility.  What are we using as a guideline ... the Gaza Strip????

       

      2. If you DO have a code of conduct, is it being enforced? Are there moderators?  You have "nice Mary" who does a wonderful job answering questions as she dodges verbal bullets and snide comments from old timers who feel the need to prove they're legends in their own minds.  How about a "mean Madge" that enforces a time out for those folks who are incapable of (or unwilling to) stifle the urge to exercise their God-given right to prove to the world what classless jerks they are?

       

      3. Does the Carnival staff not care about the quality of the experience the new folks are walking into?  Have they made any attempt to poll users about their experiences?  Do you ever look at user stats to see what your "capture rate" is?  You may be keeping some middle age white guy from Illinois happy with his 9,000 posts, but are you losing hundreds of other people who simply come here for a week and then go over and check out the RCCL Website because they have a better experience?  Do you think this has cost you any business?

       

      I can think of few threads I've visited where someone wasn't flamed, ridiculed or been subjected to general crap.  I can understand this sort of thing going on in a political forum, or over at ESPN.  But here? Where people like me are coming in to ask questions (yes, even some dumb ones) and are turned off when people think your comments/questions are only there to feed their opportunity to wallow in their own self-importance???

       

      Also for the record. I've been a moderator at a major "news" forum (that's recently been acquired), so I recognize that moderating isn't an easy thing (But I also believe that if you're GOING to have a forum, you owe it to your users to police it!).  I'm also a former developer working for small guys (a variety of Websites  representing a cross-section of markets) as well as big guys (the most recognizable of which was WebMD). I've got some experience beyond the typical user.  

       

      I've filed two abuse reports, both of them as an innocent bystander - just take a look at the incidents I reported. Do they represent how you'd like people to be treated at your site? Regardless, I probably won't be sticking around because I have more enjoyable places to hang out ... and that's a shame, because a site dealing in "vacations", "relaxation" and "family fun" should be doing all it can to foster a sense of enjoyment in people like me. 

       

      Instead, I will simply call your 1-800 number and ask questions of your staff ... and if more people take that approach, it'll probably cost you more than it would to simply do a better job moderating your site.

      Good luck.  I mean that!  I hope you can get things more under control here.

       
      Not Ranked
      Posts 13
      Posted: Tue Apr 26, 2011 at 11:43 PM


      Jordan,

       

      I posted a request for an "ignore" function in the carnival.com thread.  Absent that, I have a couple of questions / comments.

       

      1. Is there a published code of conduct for the Funville Forums?I've not been on here but a week, and I'm amazed at the lack of civility.  What are we using as a guideline ... the Gaza Strip????

       

      2. If you DO have a code of conduct, is it being enforced? Are there moderators?  You have "nice Mary" who does a wonderful job answering questions as she dodges verbal bullets and snide comments from old timers who feel the need to prove they're legends in their own minds.  How about a "mean Madge" that enforces a time out for those folks who are incapable of (or unwilling to) stifle the urge to exercise their God-given right to prove to the world what classless jerks they are?

       

      3. Does the Carnival staff not care about the quality of the experience the new folks are walking into?  Have they made any attempt to poll users about their experiences?  Do you ever look at user stats to see what your "capture rate" is?  You may be keeping some middle age white guy from Illinois happy with his 9,000 posts, but are you losing hundreds of other people who simply come here for a week and then go over and check out the RCCL Website because they have a better experience?  Do you think this has cost you any business?

       

      I can think of few threads I've visited where someone wasn't flamed, ridiculed or been subjected to general crap.  I can understand this sort of thing going on in a political forum, or over at ESPN.  But here? Where people like me are coming in to ask questions (yes, even some dumb ones) and are turned off when people think your comments/questions are only there to feed their opportunity to wallow in their own self-importance???

       

      Also for the record. I've been a moderator at a major "news" forum (that's recently been acquired), so I recognize that moderating isn't an easy thing (But I also believe that if you're GOING to have a forum, you owe it to your users to police it!).  I'm also a former developer working for small guys (a variety of Websites  representing a cross-section of markets) as well as big guys (the most recognizable of which was WebMD). I've got some experience beyond the typical user.  

       

      I've filed two abuse reports, both of them as an innocent bystander - just take a look at the incidents I reported. Do they represent how you'd like people to be treated at your site? Regardless, I probably won't be sticking around because I have more enjoyable places to hang out ... and that's a shame, because a site dealing in "vacations", "relaxation" and "family fun" should be doing all it can to foster a sense of enjoyment in people like me. 

       

      Instead, I will simply call your 1-800 number and ask questions of your staff ... and if more people take that approach, it'll probably cost you more than it would to simply do a better job moderating your site.

      Good luck.  I mean that!  I hope you can get things more under control here.

      Top 200 Contributor

      606 Posts

      IslandGirl... replied on Wed Apr 27, 2011 at 05:18 AM

      I second that as all I did was ask a simple question about Birth certificates and was pretty much attact about my finances and told that If I cant afford to cruise and buy passport. that I should not be spending the money etc..... there has to be limitations. here.

      One does not know the status of ones life or finances,.. and should not judge or be judged..

       

       
      Top 200 Contributor
      Female
      Posts 606
      replied on Wed Apr 27, 2011 at 05:18 AM


      I second that as all I did was ask a simple question about Birth certificates and was pretty much attact about my finances and told that If I cant afford to cruise and buy passport. that I should not be spending the money etc..... there has to be limitations. here.

      One does not know the status of ones life or finances,.. and should not judge or be judged..

       

      Not Ranked

      137 Posts

      Sunflw replied on Mon Jul 18, 2011 at 10:23 AM

      Jeff from nj ~

      I like that idea of an IGNORE button.  I have come across many responses which provide nothing more than condescending and pompous comments which provoke a barrage of insults, and as you said, as a vacation website, that's not what we are here for.  This post would best be shared at Looking for Carnival Assistance as that seems to have more review from Carnival staff. Particularly Mary and Mischelle.

       

      Islandgirl~

      I came across this thread and remember exactly when that happened (I was new at the forum) and thinking wow..these people are sooo rude!!  

      I think it's ab time  to stop the condescending remarks and belittling comments of some posters.  I read your original post and read the responses which attacked and questioned you and I was discouraged from asking anything!!!  Old timers in the forums should answer the post with factual information and not question or belittle the posters....and if they whineeeeee (as many of them undoubtedly do) then simply ignore them  and let them enjoy their delusion. 

       

                                                                          Happy Sailing!  ~  Mart  Wilted Flower

      Liberty ~ 6/16/2012  Paradise                                                                                            

      Imagination ~ 6/20/11  Cake                                                                                       

      NCL- Seaward ~ 1/20/91   Left Hug Right Hug

      NCL- Seaward ~ 5/1988 ~ Maiden Voyage  Cool


      Read and post cruise reviews

       
      Not Ranked
      Female
      Posts 137
      replied on Mon Jul 18, 2011 at 10:23 AM


      Jeff from nj ~

      I like that idea of an IGNORE button.  I have come across many responses which provide nothing more than condescending and pompous comments which provoke a barrage of insults, and as you said, as a vacation website, that's not what we are here for.  This post would best be shared at Looking for Carnival Assistance as that seems to have more review from Carnival staff. Particularly Mary and Mischelle.

       

      Islandgirl~

      I came across this thread and remember exactly when that happened (I was new at the forum) and thinking wow..these people are sooo rude!!  

      I think it's ab time  to stop the condescending remarks and belittling comments of some posters.  I read your original post and read the responses which attacked and questioned you and I was discouraged from asking anything!!!  Old timers in the forums should answer the post with factual information and not question or belittle the posters....and if they whineeeeee (as many of them undoubtedly do) then simply ignore them  and let them enjoy their delusion. 

       

                                                                          Happy Sailing!  ~  Mart  Wilted Flower

      Liberty ~ 6/16/2012  Paradise                                                                                            

      Imagination ~ 6/20/11  Cake                                                                                       

      NCL- Seaward ~ 1/20/91   Left Hug Right Hug

      NCL- Seaward ~ 5/1988 ~ Maiden Voyage  Cool


      Read and post cruise reviews

      Top 150 Contributor

      867 Posts

      Becky13777 replied on Mon Jul 18, 2011 at 12:56 PM

      OMG  I totally agree with your post.  Thanks for posting it!!


      MySpace-Countdowns

       


      MySpace-Countdowns

       March  2011  Bahamas  RCCL  Monarch Of The Seas  (My DH and I and youngest son). Big Smile

      June  2011  Eastern Caribbean  CCL  Dream  (Our big family vacation, even with Grandma and Grandpa)  Stick out tongue

      September 2011  Bahamas  CCL  Sensation  (The hubby and I for my birthday and our anniversary- no kids)  Surprise

       

       
      Top 150 Contributor
      Female
      Posts 867
      replied on Mon Jul 18, 2011 at 12:56 PM


      OMG  I totally agree with your post.  Thanks for posting it!!


      MySpace-Countdowns

       


      MySpace-Countdowns

       March  2011  Bahamas  RCCL  Monarch Of The Seas  (My DH and I and youngest son). Big Smile

      June  2011  Eastern Caribbean  CCL  Dream  (Our big family vacation, even with Grandma and Grandpa)  Stick out tongue

      September 2011  Bahamas  CCL  Sensation  (The hubby and I for my birthday and our anniversary- no kids)  Surprise

       

      Top 200 Contributor

      606 Posts

      IslandGirl... replied on Mon Jul 18, 2011 at 03:28 PM

      sunflw.. ... Yes I was amazed at how I was attact just for asking a question...and then belittled because he said just because I was sailing in Sept. meant I could not afford to cruise at high peak times... when in reality we are cruising for my Daughters 16th Birthday as a surprise.. sooo

      Thats what I mean about you dont know what it is someone is doing or there fiances.. or anything...that should not matter to anyone..

       Just shut up and answer the question and if you dont care to.... then dont.. ( this is not meant for you ) just saying

      the ignore button would be a GREAT Idea

      so sunflw  if you have any questions...as I have asked alot & have had wonderful people answer them for me... just ask and I will gladly help you out... if I can : ))

      Happy Cruising Where Ever You May Go  !!!

       

       
      Top 200 Contributor
      Female
      Posts 606
      replied on Mon Jul 18, 2011 at 03:28 PM


      sunflw.. ... Yes I was amazed at how I was attact just for asking a question...and then belittled because he said just because I was sailing in Sept. meant I could not afford to cruise at high peak times... when in reality we are cruising for my Daughters 16th Birthday as a surprise.. sooo

      Thats what I mean about you dont know what it is someone is doing or there fiances.. or anything...that should not matter to anyone..

       Just shut up and answer the question and if you dont care to.... then dont.. ( this is not meant for you ) just saying

      the ignore button would be a GREAT Idea

      so sunflw  if you have any questions...as I have asked alot & have had wonderful people answer them for me... just ask and I will gladly help you out... if I can : ))

      Happy Cruising Where Ever You May Go  !!!

       

      Top 50 Contributor

      2,904 Posts

      Ed F replied on Mon Jul 18, 2011 at 04:17 PM

      I find it funny that after nearly three months this thread has a new life. While I appreciate the original poster’s point of view and I love the concept of the Gaza Strip as a guideline of comparison. I think we can look closer to home and do just as well. Many of our cities have become war zones. Just watch TV or listen to the radio. We have for better or worse have become a less genteel society and who we are as Americans (referring specifically to citizens of the US so not to offend our friends to the North and South) across the spectrum is reflected here. The Rolling Stones on Ed Sullivan in 1967  were asked not to sing “Let’s spend the night together” because it was inappropriate in 1967 to talk about people “sleeping” together without benefit of marriage while today on Top 40 radio you have a pop diva singing about S&M. In the 70’s you had Phil Donahue exploring social issues as well as fringe topics. That type of programming had its jump the shark moment when Geraldo had his noise punched. Then there is Jerry Springer. Therefore, what we see in here while not perfect is in some ways better than the outside world. I can tell you it is a far sight better than what I found on Cruise Critic.

      While I will agree there are a select few of the high post count posters who can be condescending (I have been accused of that myself) I also would put forth there are newbies who come on itching for a fight or are testosterone laden with an axe to grind for equally no apparent reason. Two of these individuals are in “Richard” measuring contest as we speak.  

      I believe many of the issues in here are not the “stupid questions” but

      A.    The repeated asking of the same question by the same individual; Example the second person to post to this thread said “as all I did was ask a simple question about Birth certificates and was pretty much attact about my finances and told that If I cant afford to cruise and buy passport. that I should not be spending the money etc..... there has to be limitations. here.”  Yes, she did ask a simple question about birth certificates.  She asked a simple question about birth certificates a total of four times from what I can see. Twice in April and twice (so far) this month with the answer being the same every time. The question had been asked and answered (answered by Mary in April). Yet she continued to ask the same question. In my opinion, she made a non-germane, non sequitur comment (alluding as to why she did not have a passport) in one of the threads that someone questioned (Ross) and she took offense to being questioned on her comment.  So where do we place the limitation? On Ross for asking what he thought to be a germane question to a comment made by the poster or on the number of times you are permitted to ask the same question. What is the point of asking the same question several times over several months? Is the poster hoping someone will say exactly what they want to hear whether it be correct or not?

      B.     The non-acceptance of a factual answer; Examples

      a.       Recently there have been two ladies recently who asked could their non-toilet trained babies go in the pool. Factual answers ranging from the copying and pasting of the policy from FAQ to the extremely brief “NO”. Yet in both cases, these ladies proceeded to go after anyone who factually stated policy as hating kids and continued on how their trip was ruined.

      b.      Carry-on Policy re: Alcohol/Soda:  Again, the simple question of “Does Carnival really mean I have to carry it? Why can’t I pack it?”  People will post from the FAQ (which the OP obviously read because they are asking did Carnival mean it) or say, “Yes, Carnival means it because it can explode in your suitcase ruining your and other people’s cloths. The OP rather than saying “OK makes sense” will whine about the answer and how heavy the soda it is.

      c.       Dress Code in MDR: A personal favorite are questions on this subject. Again, a recent example, OP stated her husband had read and was upset that at dinner in the MDR collared shirts were required for gentleman and she wanted to know it was true. She was advised it was and then proceeded to whine about him having to buy collared shirts and this was an unnecessary expense since they had paid so much for the trip already. By her comment, she created the impression he owned nothing but collarless shirts. She was not an innocent bystander in the slugfest that followed.

      Can there be a greater degree of civility? Of course but it requires all parties to be civil not just the oldies. Just because you do not like an answer to a question does not give you the right to trash those who gave the answer any more than those who give the answer the right to trash the questioner. There are many folks in here who are hard-core Carnival supporters defending Carnival right or wrong (I personally do not understand that) and can be over zealous in their defense. On the other side of the coin there are those with extremely low post counts who come to be provocative for the sake of being provocative to let us say poke the bulldog then cry when the bulldog they poked bites.  To put it another way, it reminds me of the old joke: What's the definition of chutzpah? A boy who kills his parents and then begs the court for mercy - because he's an orphan.

      Civility s a two way street. Funville is a community so to speak and like any community, it has its own rhythm. When the rhythm is disturbed that causes disharmony, the gentleman who was used as an example wrote an excellent piece in an effort to help the new people who did have an issue (So You Want To Introduce Yourself To a Message Board By Complaining...) and I wrote  Opinion Piece: Suggestion on how to get the help and/or insight/opinion you want in First Time Cruiser Questions”  and still new people will post without a sense of the ebb and flow and just jump in. I used this analogy yesterday you walk into a party where all you know is the host. You walk up to a conversation that is fully involved without knowing the history of the participants and proceed to the participants to behave. They turn and look at you with the look of “who the heck are you”. Well in here, either you are ignored or “snarked” since that look cannot be given.

      Carnival does care; Mischelle and Mary do yeoman’s work and should probably be in the VIP line at the Pearly Gates. When it truly has gotten out of hand or gone on too long Mischelle has just said, “Play nice” and it stops.

      Again I do not disagree with the basic premise of the OP I just believe it is a bit one sided in it view. I think there are people on both sides who need think about the following: How can you say to your brother, ‘Brother, let me take the speck out of your eye,’ when you yourself fail to see the plank in your own eye? You hypocrite, first take the plank out of your eye, and then you will see clearly to remove the speck from your brother’s eye.

      Just my thought

       
      Top 50 Contributor
      Male
      Posts 2,904
      replied on Mon Jul 18, 2011 at 04:17 PM


      I find it funny that after nearly three months this thread has a new life. While I appreciate the original poster’s point of view and I love the concept of the Gaza Strip as a guideline of comparison. I think we can look closer to home and do just as well. Many of our cities have become war zones. Just watch TV or listen to the radio. We have for better or worse have become a less genteel society and who we are as Americans (referring specifically to citizens of the US so not to offend our friends to the North and South) across the spectrum is reflected here. The Rolling Stones on Ed Sullivan in 1967  were asked not to sing “Let’s spend the night together” because it was inappropriate in 1967 to talk about people “sleeping” together without benefit of marriage while today on Top 40 radio you have a pop diva singing about S&M. In the 70’s you had Phil Donahue exploring social issues as well as fringe topics. That type of programming had its jump the shark moment when Geraldo had his noise punched. Then there is Jerry Springer. Therefore, what we see in here while not perfect is in some ways better than the outside world. I can tell you it is a far sight better than what I found on Cruise Critic.

      While I will agree there are a select few of the high post count posters who can be condescending (I have been accused of that myself) I also would put forth there are newbies who come on itching for a fight or are testosterone laden with an axe to grind for equally no apparent reason. Two of these individuals are in “Richard” measuring contest as we speak.  

      I believe many of the issues in here are not the “stupid questions” but

      A.    The repeated asking of the same question by the same individual; Example the second person to post to this thread said “as all I did was ask a simple question about Birth certificates and was pretty much attact about my finances and told that If I cant afford to cruise and buy passport. that I should not be spending the money etc..... there has to be limitations. here.”  Yes, she did ask a simple question about birth certificates.  She asked a simple question about birth certificates a total of four times from what I can see. Twice in April and twice (so far) this month with the answer being the same every time. The question had been asked and answered (answered by Mary in April). Yet she continued to ask the same question. In my opinion, she made a non-germane, non sequitur comment (alluding as to why she did not have a passport) in one of the threads that someone questioned (Ross) and she took offense to being questioned on her comment.  So where do we place the limitation? On Ross for asking what he thought to be a germane question to a comment made by the poster or on the number of times you are permitted to ask the same question. What is the point of asking the same question several times over several months? Is the poster hoping someone will say exactly what they want to hear whether it be correct or not?

      B.     The non-acceptance of a factual answer; Examples

      a.       Recently there have been two ladies recently who asked could their non-toilet trained babies go in the pool. Factual answers ranging from the copying and pasting of the policy from FAQ to the extremely brief “NO”. Yet in both cases, these ladies proceeded to go after anyone who factually stated policy as hating kids and continued on how their trip was ruined.

      b.      Carry-on Policy re: Alcohol/Soda:  Again, the simple question of “Does Carnival really mean I have to carry it? Why can’t I pack it?”  People will post from the FAQ (which the OP obviously read because they are asking did Carnival mean it) or say, “Yes, Carnival means it because it can explode in your suitcase ruining your and other people’s cloths. The OP rather than saying “OK makes sense” will whine about the answer and how heavy the soda it is.

      c.       Dress Code in MDR: A personal favorite are questions on this subject. Again, a recent example, OP stated her husband had read and was upset that at dinner in the MDR collared shirts were required for gentleman and she wanted to know it was true. She was advised it was and then proceeded to whine about him having to buy collared shirts and this was an unnecessary expense since they had paid so much for the trip already. By her comment, she created the impression he owned nothing but collarless shirts. She was not an innocent bystander in the slugfest that followed.

      Can there be a greater degree of civility? Of course but it requires all parties to be civil not just the oldies. Just because you do not like an answer to a question does not give you the right to trash those who gave the answer any more than those who give the answer the right to trash the questioner. There are many folks in here who are hard-core Carnival supporters defending Carnival right or wrong (I personally do not understand that) and can be over zealous in their defense. On the other side of the coin there are those with extremely low post counts who come to be provocative for the sake of being provocative to let us say poke the bulldog then cry when the bulldog they poked bites.  To put it another way, it reminds me of the old joke: What's the definition of chutzpah? A boy who kills his parents and then begs the court for mercy - because he's an orphan.

      Civility s a two way street. Funville is a community so to speak and like any community, it has its own rhythm. When the rhythm is disturbed that causes disharmony, the gentleman who was used as an example wrote an excellent piece in an effort to help the new people who did have an issue (So You Want To Introduce Yourself To a Message Board By Complaining...) and I wrote  Opinion Piece: Suggestion on how to get the help and/or insight/opinion you want in First Time Cruiser Questions”  and still new people will post without a sense of the ebb and flow and just jump in. I used this analogy yesterday you walk into a party where all you know is the host. You walk up to a conversation that is fully involved without knowing the history of the participants and proceed to the participants to behave. They turn and look at you with the look of “who the heck are you”. Well in here, either you are ignored or “snarked” since that look cannot be given.

      Carnival does care; Mischelle and Mary do yeoman’s work and should probably be in the VIP line at the Pearly Gates. When it truly has gotten out of hand or gone on too long Mischelle has just said, “Play nice” and it stops.

      Again I do not disagree with the basic premise of the OP I just believe it is a bit one sided in it view. I think there are people on both sides who need think about the following: How can you say to your brother, ‘Brother, let me take the speck out of your eye,’ when you yourself fail to see the plank in your own eye? You hypocrite, first take the plank out of your eye, and then you will see clearly to remove the speck from your brother’s eye.

      Just my thought

      Top 50 Contributor

      2,710 Posts

      wutang replied on Tue Jul 19, 2011 at 01:45 PM

      Wow Ed, very well put.  

      Carnival Valor May 2011                          

                                                                                                          

      Cool Lisa

       
      Top 50 Contributor
      Female
      Posts 2,710
      replied on Tue Jul 19, 2011 at 01:45 PM


      Wow Ed, very well put.  

      Carnival Valor May 2011                          

                                                                                                          

      Cool Lisa

      Top 50 Contributor

      2,904 Posts

      Ed F replied on Tue Jul 19, 2011 at 01:58 PM

       
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      123 Posts

      Coree replied on Tue Jul 19, 2011 at 02:17 PM

      So well put Jeff from nj!!!!!!!!!!!!!! I've been lurking these forums since 1997, my first cruise and my has it changed since then. People were so nice and answered questions with concern not sarcastic comments. It's horrible now. So what if someone asks a question more than once, if you don't like it.....DON'T RESPOND TO IT! Maybe the op is looking for a clearer answer.

      Some posters on here are only on here to accumulate thousands of posts because they sometimes respond to the same thread 3 or more times with minor responses.

      Please Carnival man your Funville Forums!

       
      Not Ranked
      Posts 123
      replied on Tue Jul 19, 2011 at 02:17 PM


      So well put Jeff from nj!!!!!!!!!!!!!! I've been lurking these forums since 1997, my first cruise and my has it changed since then. People were so nice and answered questions with concern not sarcastic comments. It's horrible now. So what if someone asks a question more than once, if you don't like it.....DON'T RESPOND TO IT! Maybe the op is looking for a clearer answer.

      Some posters on here are only on here to accumulate thousands of posts because they sometimes respond to the same thread 3 or more times with minor responses.

      Please Carnival man your Funville Forums!

      Top 100 Contributor

      1,339 Posts

      dwayneb236 replied on Tue Jul 19, 2011 at 02:55 PM

      Well put and very articulate, but I'll bet it will be met with adverse views... But I thought it was great.

      Carnival Festivale 1981

      Carnival Elation    2004

      Carnival Ecstasy   2010

      Carnival Conquest 2011

       

       
      Top 100 Contributor
      Male
      Posts 1,339
      replied on Tue Jul 19, 2011 at 02:55 PM


      Well put and very articulate, but I'll bet it will be met with adverse views... But I thought it was great.

      Carnival Festivale 1981

      Carnival Elation    2004

      Carnival Ecstasy   2010

      Carnival Conquest 2011

       

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