Even when I asked cutomer service said there was nothing they would do!

I called after our last cruise I asked customer service if I had earned anything from playing in the casino.  I was told no.  I asked because of the posts I had read about the others who had played in the casino and then called and they got some variouis bon voyage packages, for example the standard or premium bon boyage package.  So after I was told there was nothing and I specifically asked if there was another number I should call.  I was told no!  I knew I had seen it on these forums, so I looked it up.  I found the number for the Ocean Players Club and called it.  I told him I was wondering if I qualified for anything from my play on our last cruise.  He took my name and birth date.  He told me I DID qualify for a 'promo' package.  Which had champagne, bar coupons, photo coupon and chocolate covered strawberrys.  I gave him the sail date and name of the ship we would be sailing on next, in September.  He said it would be waiting on us when we arrive.  So that was a nice suprise.  What steams me up is that the first customer service guy offered me nothing, especially not even another phone number for someone who could possibly help me with my question.  Totally unwilling to help.  Shame on Carnival customer service.  So call this number for Ocean Players Club if you have played and want to see if you qualify for some freebees on your next cruise, since Carnival itself isn't willing to even give out the number.  888-672-2582

I wanted to make sure I passed this info on.  Good Luck and have lots of FUN cruising!

Becky13777:

I called after our last cruise I asked customer service if I had earned anything from playing in the casino.  I was told no.  I asked because of the posts I had read about the others who had played in the casino and then called and they got some variouis bon voyage packages, for example the standard or premium bon boyage package.  So after I was told there was nothing and I specifically asked if there was another number I should call.  I was told no!  I knew I had seen it on these forums, so I looked it up.  I found the number for the Ocean Players Club and called it.  I told him I was wondering if I qualified for anything from my play on our last cruise.  He took my name and birth date.  He told me I DID qualify for a 'promo' package.  Which had champagne, bar coupons, photo coupon and chocolate covered strawberrys.  I gave him the sail date and name of the ship we would be sailing on next, in September.  He said it would be waiting on us when we arrive.  So that was a nice suprise.  What steams me up is that the first customer service guy offered me nothing, especially not even another phone number for someone who could possibly help me with my question.  Totally unwilling to help.  Shame on Carnival customer service.  So call this number for Ocean Players Club if you have played and want to see if you qualify for some freebees on your next cruise, since Carnival itself isn't willing to even give out the number.  888-672-2582

I wanted to make sure I passed this info on.  Good Luck and have lots of FUN cruising!

Becky read the information in the post below that says "How the point system in the casino works".  I posted it after I called the Players Club.    Jill

Thanks to both of you, I just called the number listed and I qualified for a package! I just hope to win another $2,000 this year

jmoore10:

Thanks to both of you, I just called the number listed and I qualified for a package! I just hope to win another $2,000 this year

Fantastic!  Glad to help.  Hope you win again too, but int truth, I'd rather it be me! hahaha  Have a great cruise!  Jill

Well apparently the point system only works for the slots.  I don't play slots.  So at the tables they took my card and started 'rating' me I guess.  But I had to call in order to receive the package I qualified for.  If I didn't call, I wouldn't have received anything.

Becky13777:

I called after our last cruise I asked customer service if I had earned anything from playing in the casino.  I was told no.  I asked because of the posts I had read about the others who had played in the casino and then called and they got some variouis bon voyage packages, for example the standard or premium bon boyage package.  So after I was told there was nothing and I specifically asked if there was another number I should call.  I was told no!  I knew I had seen it on these forums, so I looked it up.  I found the number for the Ocean Players Club and called it.  I told him I was wondering if I qualified for anything from my play on our last cruise.  He took my name and birth date.  He told me I DID qualify for a 'promo' package.  Which had champagne, bar coupons, photo coupon and chocolate covered strawberrys.  I gave him the sail date and name of the ship we would be sailing on next, in September.  He said it would be waiting on us when we arrive.  So that was a nice suprise.  What steams me up is that the first customer service guy offered me nothing, especially not even another phone number for someone who could possibly help me with my question.  Totally unwilling to help.  Shame on Carnival customer service.  So call this number for Ocean Players Club if you have played and want to see if you qualify for some freebees on your next cruise, since Carnival itself isn't willing to even give out the number.  888-672-2582

I wanted to make sure I passed this info on.  Good Luck and have lots of FUN cruising!

becky,

i've been through something like that with a carnival PVP before,,it was over a price of a cruise and a cruise cert. i had...the PVP said i couldn't use the cruise cert. i had and the price was wrong...and i plead my case, still nothing....so i just hung up the phone called right back,got someone different and i got my cruise price  i saw online and used my cruise cert..

maybe we both had a  PVP that didn't know any better,,maybe new at the job. that's what i believe.....

Yeah Philly that very well may have been the case.  Because I would think that any customer service rep that has been there almost any amt of time would at least have know to give me the Ocean Players # and say to call and ask them about it. 

That's great that you called back and the price you wanted and were able to use the certificate.  I have a question for you...  Was it like a credit card voucher/certificate?  Because I was looking into cashing in some of my credit card points for some cruise certificates.  I'm worried about them getting credited correctly.  Thanks!!

Same thing happened to me; after denied on my first call...I saw a post on cruise critic that  the ocean players club goes back 2 years and looks at your gambling on Princess too, after I made another call and gave them that information, and my husbands....I was told their will be a casino package  in our room when we arrive!.... 

Don't know if all of info is true, but it doesn't hurt to try.........

Happy Sailing......................

Hi Becky, good info that I also learned from these forums, after 7 cruises and using the same PVP I received nothing for casino play, but after getting the number from here I called and got $100, free drinks in the casino and chocolate covered strawberries!!  What a nice surprise.  Last year I also got a flyer saying I would get 20% off of my cruise if I booked within a certain time period.  But, when I called my PVP I was told it is an either or thing, either I can use the 20% off or the past guest rate.   I don't know what is going on with the casino rates and give aways and the regular booking process but something isn't right.  Maybe I need another PVP  

Thanks to everyone who posted the info on the casino perks!!  It really worked on for me on this cruise.....  Ready to book another!!

Happy Cruising

I'm going to check this out sometime today, Thanks for the info.