We just got back and used them, and it was a great deal. I did make a reservation, but we got there about 10:30 and they weren't full and didn't even take our reservation info, so not sure how they keep up with that. They were ready to load us on the van as soon as we got there and took our bags and loaded them on the van for us. We were at the port in a couple of minutes. When we got off the ship, they were right there waiting on us. I would definitely use them again.