First, I am a BIG Carnival fan. I say that because I don't want anyone to think I am here to bash but I like to call a spade a spade. I agree that Carnival did not handle the cancellation in the best way. Granted it may have been an unprecedented situation but I feel there were situations where it was just awful. I want to reiterate a previous statement...the cancellation was not the problem, it was how it was handled.
My family and I were already settled in. In fact, I was even in my cabin taking a nap after having a full lunch on the Lido deck. I was awakened by the announcement and honestly thought I was dreaming...or should I say having a nightmare...lol. Then I quickly realized that I was not. The CD was saying we had to be off the ship by 5pm and at this time it was about 3pm. All who were with me did not have their luggage an we had to wait. My mother who had her luggage decided to go to guest services to get her cash back that she put on her S&S account. The rest of us decided to wait in our cabins. Then here it gets a bit more ugly. The steward came knocking on doors and telling us we had to leave NOW!
We tried to reason with him and he said we had to go NOW. We did not have enough hands to get my mother's luggage and those who didn't have their luggage was forced to just wait downstairs on deck 2. I told my mom on the way out she had to go back upstairs and get her luggage when she was done at the guest services desk. It was awful lugging our luggage through an overcrowded deck two, rolling over toes and hitting people. A mess!
When my mother got back up to her cabin, her luggage had been removed along with her purse. We waited for her in the parking lot for about 45 minutes while she tracked down her purse and luggage. This was so wrong. The last no so great part was right before we disembarked they were still embarking people after they made the announcement. I had to get on the cell phone and tell a couple of people in our group do NOT listen to what they are telling you in embarkation and do NOT on the ship. My friend said they told her they were waiting to see what was going on and this was about an hour after the cancellation instead of telling them it was cancelled. Not sure the reason behind that was.
So all in all...Carnival does not owe us anything but the best customer service in EVERY situation...even the difficult ones. Again, I will say that it was something they probably had not to deal with before but that does not excuse how some guest were treated. Now...I have already rebooked and I certainly do not hold this against them but you really had to be there to understand the situation. I just hope it was a learning lesson for them.
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