We stepped onto the ship at about 12:30. It was like being thrown into deep water without being taught how to swim. As soon as we got onto the ship, all the helpfulness stopped. No one told us where to go or what to do. We assumed that we should find our room, but one of the passengers said they weren't allowing anyone in the rooms yet. We managed to find a staff member and ask what was next. She just kind of shrugged. We asked if we could go find our room and she just shrugged and shook her head.
What did you expect? a guided handheld tour of the ship? You said you did research, apparently not enough of the ship you booked.
What we did NOT know was how inaccessible soda was. When I asked the guy where we can get soda, he said "From any of the bars." So it wasn't an all you can drink fountain drink. You have to go to the bar, ask for a diet coke, wait for the bartender to leave the bar and go somewhere else to find a can of coke, then tell him "no, I said diet" and have him go all the way back....etc. And in the end, he filled the cup with ice, opened a can of soda and poured about half in the cup. We were not allowed to have our own can of soda. This was the process for every time we wanted a drink. It turns out, tea and lemonade were available from fountains and much more accessible.
Again, information from the FAQ's, and you seemed to find the tea and lemonade, guess what? The coffee is there too and is available 24/7
On the way, we met our steward, a young asian guy named Glorioso. He made the mistake of asking how we were were doing and I complained to him about all the cigarette smoke and being pelted in the head with objects from the upper decks. That was the point where I realized that he didn't understand English. All we managed from him was "Oh....nutting we can do bout dat." Thanks, bud.
At this point you should have gone to guest services to make your complaints. What did you think the room steward could do for you?
At this time in Galveston, the temperature was in the high 90s with about 300 percent humidity. I had come on the ship in my jeans, T-shirt, and hiking shoes, which were sweltering. We couldn't go into our rooms to change so we just found a seat and sat there awkwardly feeling uncomfortable and totally out of our element.
Who goes to Texas that time of year and wears jeans and hiking shoes to go on a cruise? You are going to the Caribbean, you wear shorts and sandals. If you read what you said you researched you would have known to even wear your bathing under your clothes so you relax a little, because they tell you the luggage may not be delivered before dinner.
The food was TERRIBLE, like Golden Coral terrible. And finding something open was always a challenge. Sometimes I wanted lunch at 11:30. But no, they block off the buffet until lunch is served at 12. We didn't even find the dining room until day 3.
]This is BS. There is food everywhere! The deli, the pizzeria, the grill, room service 24 is 24/7. Again, for someone who did her research, how could you not find the dining room until day three? There are maps of the ship decks at guest services, they are pocket sized and easy to follow, this also would have told you what venues were onboard as well as your daily Funtimes schedule.
Unfortunately, excursion day was when the staff finally got a day off. So nothing was opened, no one was serving, no one was helpful.
Staff onboard hardly ever get a day off. Everything should have still been opened. Maybe your attitude was the problem with no one being helpful.
We returned to our room that night, both of our backs aching from walking and carrying backpacks (for the beach trip that never happened). My husband lay down on the bed for his back, and I went into the bathroom to freshen up. Then I heard the lock in the door click and apparently our steward had burst in. My husband, whose back was killing him, was lying there on the bed and tried to get up.
Again, part of the twice daily room service. There is a cruizin and snoozin sign that you hang on your door to let the steward know when you are in the room. Usually during diner, the steward does his evening turn down service, closes the drapes, turns down the beds and places chocolates and you next days Funtimes as well as makes a different towel animal. This happens every night.
But no, they smoked nonstop and it was always me who ended up leaving. I think this is terrible. I wasn't able to be comfortable in my own balcony and could not get any help for it. No one was willing to enforce the smoking policy. No one thought to put the smokers on one side and nonsmokers on another. Like I said, no one was interested in passengers' comfort once we were on board.
The smoking policy is that you are allowed to smoke on your balcony only, not in the rooms themselves. Unless you book a spa stateroom then there is absolutely no smoking in the room or balcony. Tip for you, if you ever go again, book a forward balcony as smoke tends to roll back as the ship moves forward, the more forward you are the less smoke there will be.
Overall, it obviously was not the greatest first cruise experience. I don't know if I just picked the wrong ship or if I misunderstood all the hype. All these people who go on multiple cruises and praise about them either haven't tried the Triumph or they were party-bound. The cruise was perfect for partiers. We are definitely not partiers. I would like to try another cruise sometime, but I will probably not do another Carnival cruise.
Cruising may not be for you. I think you went onboard with high expectations of glamour and what the commercials advertised. Had you gone with an open mind and tried to take part in the fun or enjoy the activities, you may have just gone with the flow. But if you expected complete quiet on your own balcony and not expect anything around you, well you must not have looked at the size of the ship before you boarded and saw all those balconies lined up side by side and one on top of the other.
If you do try cruising again, do a little more research, check the deck plans, check what is available on your ship and ask some questions before you go. Ask your travel agent or PVP. Sounds like you booked this one all on your own.