Q. What do I need to access the electronic cruise document?
A. The guest or travel agent will need the booking number, last name of a guest in the cabin, ship name and sail date.

Q. When will I be able to view my electronic document?
A. Once full payment is received and processed by Carnival access to the electronic document will be provided. While on deposit Fly Aweigh guest with flights assigned will be able to view their flights within 75 days of sailing.

Q. I booked air through Carnival; do I need to provide any other information to the Travel Service department?
A. The Transportation and Security Administration (TSA) now requires full name (first/ middle/ last - as it appears on your government issued picture ID when traveling) be added to all air flight reservations. Please submit this information on our website by completing your Funpass at www.carnival.com/funpass This will ensure that we have all the required information to complete your air reservation.

For newly married or soon to be married brides, we recommend that if your government issued picture ID is in your maiden name, you make your cruise booking in your maiden name. In the event that your reservation was made in your married name; please bring proof of your marriage certificate or marriage license with you.

Q. Will I need to print the entire document?
A. No, at minimum you will need to print the page with the Sail & Sign Account and Guest Cruise Ticket Contract information, read, complete, sign to present at embarkation. Additionally the luggage tag will need to be printed, one for each bag being checked-in.

Q. Will I need any additional documentation besides the required pages from the electronic document?
A. Yes, proper photo identification is required for all guests 16 years of age or older. Please verify the Before You Sail section of your document for complete identification requirements.

Q. If I make change to my reservation, when will the changes be reflected in the electronic document?
A. Most changes (with the exception of changes to hotels and flights) will be reflected the next time you log on and access the electronic document.

Q. How soon will my hotel information be available in the electronic document?
A. Most hotel assignments for Carnival Vacation Packages are assigned within 75 days of sailing. In some instances hotel assignments may occur closer to sailing date.

Q. I don’t have a color printer; does my bag tag need to be printed in color?
A. No, the bag tag can be printed in black and white, simply follow the instructions on the luggage tag page.

Q. The website does not recognize my booking details, who should I contact.
A. For assistance with the MyDocuments website please contact our E-Distribution and Support Desk at 1-800-845-2599, Monday through Friday between the hours of 9:00AM to 8:00pm EST and Saturday from 9:00AM to 6:00pm EST.

Q. Prior to accessing my electronic document I completed my FunPass registration, why does the FunPass status in the booking summary in the document shows Incomplete?
A. One or more of the other guest may have not completed their FunPass and therefore the status for the cabin is shown as incomplete. To verify your individual FunPass status within the document, go to page 3 where all guest in the cabin are listed indicating their FunPass status.

Q. My electronic document has a Boarding Pass and After Your Cruise form; if I complete my FunPass registration do I also need these forms?
A. No, login to www.carnival.com/mycruise and complete your FunPass registration. Once all the required information is provided and your status is shown as Complete, you can login again and access your electronic document. You will notice that your FunPass status has been updated and the Boarding Pass associated to your name is no longer included. Once all guests complete their FunPass registration showing a status of Complete the After Your Cruise page will no longer be part of the document.

Q. My reservations have been made through a travel agency and we are part of a group, however I cannot access my electronic document. I am being advised that my booking is on hold. I have made final payment why is this happening?
A. Have your travel agent check with Carnival to determine why the booking is on hold. It is possible that full payment for the group has not been received or processed.

Q. Will the luggage tag being provided with the electronic cruise document be used for debarkation?
A. No, for debarkation purposes new luggage tags are distributed and the luggage tag used for embarkation can be removed.

Q. Is Carnival's electronic cruise document compatible with Firefox and Safari?
A. Yes, Carnival’s electronic cruise document site is now compatible with Firefox and Safari. Documents can also be viewed with Internet Explorer as well as the AOL browser.

Q. If I have prepaid my gratuities, do I receive a coupon?
A. No, on the page containing the Guest Cruise Ticket Contract Acknowledgement the amount of prepaid gratuities will be noted.