Cruise Cancellation and Itinerary Change Policy
If a cruise is cancelled, guests will have the option to receive either a cash refund or a future cruise credit.
ITINERARY CHANGE PRIOR TO DEPARTURE:
If Carnival has adequate notice prior to sailing that a vessel will deviate from the published itinerary it will promptly – upon making the itinerary change -- notify guests of the change through their travel agents or directly, in the case of a direct guest booking.
If the itinerary change is for reasons within Carnival’s exclusive control, guests will have the opportunity to cancel their booking without penalty prior to sailing and within 24 hours of the guest notification, and in such an instance, guests will have the option to receive either a cash refund or a future cruise credit. In the event a guest does not cancel the cruise on a timely basis, no refund of any kind will be available.
Due to the nature of a cruise vacation, itinerary changes sometimes become necessary for safety, weather or other reasons beyond the control of Carnival. If the itinerary change is for reasons beyond Carnival’s exclusive control, including but not limited to safety, security, weather, strikes, tides, hostilities, civil unrest, port closings, emergency debarkations of guests or crew, late air, sea, car or motor coach departures or arrivals, mechanical breakdowns or problems not known to Carnival, itinerary changes consistent with U.S. State Department travel warnings / advisories or other applicable US or foreign governmental advisories, guests will not be provided any compensation. Guests electing to cancel will be subject to the standard cancellation terms.
ITINERARY CHANGE AFTER DEPARTURE
In the event an itinerary change becomes necessary while the ship is at sea or when notice prior to sailing is not feasible, Carnival and/or the Master will attempt to substitute an alternative port. Carnival and/or the Master may, in their discretion and for any purpose, deviate in any direction or for any purpose from the direct or usual course, and omit or change any or all ports of calls, arrival or departure times, with or without notice, for any reason whatsoever, all such deviations being considered as forming part of and included in the proposed voyage. Carnival shall have no liability for any refund or other damages in such circumstances.
REFUND OF GOVERNMENT FEES AND TAXES:
If a port is cancelled from the scheduled itinerary, a refund of the government fees and taxes for the cancelled port will be provided via a shipboard credit.
THIRD PARTY COSTS RESULTING FROM CRUISE CANCELLATIONS OR ITINERARY CHANGES:
Carnival shall not be liable to guests for any charges, fees or expenses paid or owed to third parties by guests (such as air travel booked by a guest directly with an airline) in connection with a cancelled cruise or an itinerary change for any reason.
Nothing herein shall affect the guest's ability to exercise the Vacation Guarantee on sailings where it applies.