At Carnival Cruise Lines we are always willing to listen and help you in any way we can and we’d like to take this opportunity to address any issues you may have. If you have comments or would like to contact the company directly, we encourage you to do so and welcome the opportunity to serve and assist you.
Brochures/DVD Requests – Explore your favorite ships and destinations anytime you like, browse through our eBrochures today.
Cruise Ticket Contract Terms - IMPORTANT NOTICE TO GUESTS THIS DOCUMENT IS A LEGALLY BINDING CONTRACT ISSUED BY CARNIVAL CRUISE LINES… Click here to continue reading.
Carnival’s Travel Hotline -- Call our travel hotline at 1-877-TVL-HTLN (1-877-885-4856) or 1-305-406-4779. Our representatives are on call to assist you with any question or travel emergency, 24 hours a day.
Carnival’s Vacation Guarantee -- Carnival's exclusive Vacation Guaranteesm; The only money-back guarantee offered in the cruise industry.
Carnival’s Vacation Protection Plan – We created Carnival’s Cruise Vacation Protection Plan because we want you to have the best vacation ever, with nothing to think about except how much FUN you’re going to have.
Embarkation Information – Carnival wants to make boarding your “Fun Ship” cruise as easy as possible, get the latest information on our embarkation process.
Gift Certificates -- Gift certificates are good towards the purchase of any Carnival Cruise Lines cruise or as an on board credit.
Gifts and Services -- There’s no better way to wish your friends and family a great trip than having fantastic gifts delivered right to their stateroom. We offer a variety of wonderful products, including: fine wines, beautiful floral arrangements, special occasion decorations, onboard credits and much more.
Guests with Special Requirements -- Our ships provide a quality of service and variety of accessible features to make your voyage a relaxing and enjoyable experience.
Hotel Directory – Extend the fun of a Carnival cruise vacation with a pre- or post-cruise hotel stay.
Port Cancellation Policy -- If Carnival Cruise Lines ("Carnival") has adequate notice prior to sailing that a vessel will deviate from the published itinerary, it will promptly upon making the itinerary change notify passengers of the change through their travel agents or directly, in the case of a direct booking ("the Notice").
Weddings -- Carnival offers wedding packages to fit every budget. Our experienced and friendly wedding coordinators will take care of every detail for you
and your guests.
For more information on purchasing Carnival's Vacation Protection Plan call your travel agent or call 1-888-CARNIVAL 24-hours a day or contact a Personal Vacation Planner
