Customer Service
 If you’re looking for assistance with your Carnival cruise, you’ve come to the right place. These links will help point you in the right direction, toward the information you’re looking for. (And if not, see the “contact us” link at the bottom of the page — we’d be glad to help.)

Cruise Ticket Contract Terms – We won’t quiz you on these later, but since these terms are legally-binding, we recommend you read them.

Carnival’s Travel Hotline – Our travel hotline — 1-877-TVL-HTLN (1-877-885-4856) or 1-305-406-4779 — has representatives available 24 hours a day to assist with any travel questions or emergencies.

Carnival’s Vacation Guarantee – Carnival's exclusive Vacation GuaranteeSM is the only money-back guarantee offered in the cruise industry.

Carnival’s Vacation Protection Plan – Worrying never made a vacation more fun. That’s why there’s Carnival’s Vacation Protection Plan. 

Embarkation Information – We want to make boarding your “Fun Ship” cruise as easy as possible. Get the latest information on our embarkation process.

Gifts and Services – There’s no better way to wish your friends and family a great trip than having fantastic gifts delivered right to their stateroom. Send someone a surprise, including fine wines, beautiful floral arrangements, special occasion decorations, onboard credits and much more.

Guests with Special Requirements – Our ships provide not only quality service, but a variety of accessible features that make any voyage a relaxing, enjoyable and fun-for-all experience.

Extend Your Stay – Extend your Carnival cruise vacation with a pre- or post-cruise hotel stay in the city you’re cruising from.

Know Before You Go 

Port Cancellation Policy – We’ll do everything we can to get you safely to your ports, but sometimes things happen outside of our control. Review our policies on such changes.

Weddings – Looking for a fun, memorable way to say “I do”? Carnival offers wedding packages to fit every budget, and our experienced and friendly wedding coordinators will take care of the details for you and your guests.