Alex Posted: Wed May 9, 2007 at 01:37 PM

May 9, 2007

 

The following is what I call service.  I sent the claim to my trip insuracne company April 23rd.and received a check dated May 3, 2007 for the full damage less the $50.00 the Carnival paid. They paid $324.80. I also got a letter  from the President of  the insurance company.  This is what I call fabulous customer service. 

 

My last letter to Carnival, that I posted, was sent registered mail to each of the following: Mr. Micky Arison, Mr. Robert Dickinson and Ms. Lorraine Giraud.  I have never had a response from any of the above. 

 

I would highly recommend using a travel insurance, I highly suggest selecting your own policy from an individual company other than what the cruise line suggests.  You can see what you are getting in advance, and you can choose a policy that fits your personal needs. Another party, who traveled with our group of eight, is still awaiting reimbursement for a medical expense cliam that was purchased though the curise lines.

 

IF AN WHEN I HEAR FROM CARNIVAL CONCERNING MY LUGGAGE PROBLEM I WILL LET YOU KNOW.  PLEASE DO NOT HOLD YOUR BREATH.