replied on
Mon Sep 21, 2009 at 10:01 AM
Here is Carnival's published policy. Did they follow this procedure? Had you read the policy before purchasing the cruise.
I'm not saying that Carnival was right, just that, were you aware of your rights before booking this cruise?
CRUISE CANCELLATION AND ITINERARY CHANGE POLICY CRUISE CANCELLATION:
If a cruise is cancelled, guests will have the option to receive either a cash refund or a future cruise credit.
ITINERARY CHANGE PRIOR TO DEPARTURE:
If Carnival has adequate notice prior to sailing that a vessel will
deviate from the published itinerary it will promptly – upon making the
itinerary change -- notify guests of the change through their travel
agents or directly, in the case of a direct guest booking.
If the itinerary change is for reasons within Carnival’s exclusive
control, guests will have the opportunity to cancel their booking
without penalty prior to sailing and within 24 hours of the guest
notification, and in such an instance, guests will have the option to
receive either a cash refund or a future cruise credit. In the event a
guest does not cancel the cruise on a timely basis, no refund of any
kind will be available.
Due to the nature of a cruise vacation, itinerary changes sometimes
become necessary for safety, weather or other reasons beyond the
control of Carnival. If the itinerary change is for reasons beyond
Carnival’s exclusive control, including but not limited to safety,
security, weather, strikes, tides, hostilities, civil unrest, port
closings, emergency debarkations of guests or crew, late air, sea, car
or motor coach departures or arrivals, mechanical breakdowns or
problems not known to Carnival, itinerary changes consistent with U.S.
State Department travel warnings / advisories or other applicable US or
foreign governmental advisories, guests will not be provided any
compensation. Guests electing to cancel will be subject to the
standard cancellation terms.
ITINERARY CHANGE AFTER DEPARTURE
In the event an itinerary change becomes necessary while the ship is at
sea or when notice prior to sailing is not feasible, Carnival and/or
the Master will attempt to substitute an alternative port. Carnival
and/or the Master may, in their discretion and for any purpose, deviate
in any direction or for any purpose from the direct or usual course,
and omit or change any or all ports of calls, arrival or departure
times, with or without notice, for any reason whatsoever, all such
deviations being considered as forming part of and included in the
proposed voyage. Carnival shall have no liability for any refund or
other damages in such circumstances.
REFUND OF GOVERNMENT FEES AND TAXES:
If a port is cancelled from the scheduled itinerary, a refund of the
government fees and taxes for the cancelled port will be provided via a
shipboard credit.
THIRD PARTY COSTS RESULTING FROM CRUISE CANCELLATIONS OR ITINERARY CHANGES:
Carnival shall not be liable to guests for any charges, fees or
expenses paid or owed to third parties by guests (such as air travel
booked by a guest directly with an airline) in connection with a
cancelled cruise or an itinerary change for any reason.
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DESTINY - APRIL 2004- SOUTHERN CARIBBEAN San Juan, St. Thomas, Dominica, Barbados, & Aruba
CONQUEST- MAR 2007 - WESTERN CARIBBEAN Galveston, Montego Bay, Grand Cayman, & Cozumel
FASCINATION - AUG 2008 - HURRICANE FAYE Miami; Grand Turk
PRIDE - AUG 2009 - BAHAMAS Baltimore; Grand Turk ; Half Moon Cay, Bahamas ; Nassau, Bahamas ; Freeport, Bahamas
PRIDE - AUG 2010 - EASTERN CARIBBEAN: Baltimore; Grand Turk ; Half Moon Cay, Bahamas ; Freeport, Bahamas
GLORY - APR 2011 EASTERN CARIBBEAN: Miami, FL ; Half Moon Cay, Bahamas; St. Thomas, USVI ; San Juan, Puerto Rico ; Grand Turk
CHANGES IN LATITUDE, CHANGES IN ATTITUDE
<a href="http://www.nauticalcities.com/" target="_blank"><img src="http://ticker.nauticalcities.com/001/0f342e73b2f2e7e76faeed84668ddc75.png" alt="Compare Cruise Ships & Cruise Lines - Nautical Cities" border="0"/></a>