Additional terms and conditions for Carnival LIVE, shore excursions and spa purchases

IMPORTANT NOTICE

Please read carefully the following terms and conditions before ordering any shore excursions, spa or Carnival LIVE tickets online. These terms and conditions, as applicable, supplement the Guest Ticket Contract and are binding. Purchase of any of these activities constitutes the Guest’s agreement to be legally bound by these additional terms and conditions.


LIMITATION OF
LIABILITY

Carnival’s liability, if any, shall be limited as set forth in the Guest Ticket Contract and these terms and conditions.

Independent contractors operate all shore excursions, including any related transportation. Performers for Carnival LIVE concerts and spa employees are likewise independent contractors. Carnival neither supervises nor controls their actions, nor makes any representation either expressed or implied as to their suitability. Carnival sells tickets for all such services as a convenience to Guests only. Carnival LIVE performers, spa attendants, tour operators, transportation providers, and their employees are neither agents nor employees of Carnival, notwithstanding their use of any signage or clothing which may contain the name “Carnival” or other related trade names or logos. It is understood and agreed that Carnival assumes no responsibility for, nor guarantees performance of, and in no event shall be liable for, any loss, damage, injury, or death in connection with said services, performances, excursions or transportation. Please review the Guest Ticket Contract for further information regarding your rights and obligations as well as those of Carnival.

Carnival is not responsible for any losses, damage, death, injuries, or claims whatsoever arising from, connected with, or related to any activities engaged in by Guests while off Carnival’s ships or tenders in any port of call. This includes all shore excursions, whether booked online, sold onboard or sold by third parties ashore. Guests engage in all such activities off the ship at their own risk.

Additional terms and conditions apply as follows: Carnival LIVE, Shore Excursions, Transfers and Spa Services

CARNIVAL LIVE TERMS AND CONDITIONS

Precondition for Sale; Availability of Tickets; Refunds; No Redemption Value
Carnival LIVE concert tickets will be sold only to Guests who have booked a cruise on one of our Fun Ships for concerts provided on the ship on which the Guest sails.  Carnival LIVE concerts are made available for purchase online through the Shore Excursion web portal once a Guest has paid the required deposit for the selected sailing.  Carnival may sell tickets on board if the concert has not sold out.

Although booking of a cruise is a precondition for the purchase of a Carnival LIVE concert ticket, the cancellation of a concert, no matter the reason, does not entitle a Guest to cancel a cruise booking. Carnival LIVE concert tickets give users a revocable license, and admission may be refused at Carnival’s sole discretion. In any of these circumstances, the Guest is not entitled to any recourse apart from a refund of the concert ticket’s face value. Tickets are neither transferrable nor redeemable for cash.

In the event that Carnival or any performer cancels the performance prior to sailing, the cost of any Carnival LIVE tickets purchased will be fully refunded back to the original credit card used for the purchase.  If the cancellation occurs once the Guest is onboard, a refund will be made to the Guest’s Sail & Sign account. 

Check out our FAQs section for more information on ticket availability.

Number of Tickets Sold; Right of Refusal
Carnival reserves the right to limit the number of tickets made available for sale for each event and in each category (VIP and General Admission). Carnival reserves the right, without notice, to cancel or refuse any or all online requests for purchase if the number of tickets available per event has sold out. Carnival also reserves the right, without refund or compensation whatsoever, to refuse sale or admission to, or eject and to remove, any Guest whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with Carnival’s policies, rules or procedures. Guest agrees to respect the peace, enjoyment, and safety of the staff, performers, or others Guests. Guests are required at all times to comply with Carnival’s directives, including those of any authorized staff or crewmember and all applicable contract terms and conditions.

Delivery Options and Order Confirmation
If you do not receive a confirmation via email within two (2) hours after completing the on-line booking process and submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Carnival’s customer service department whether or not your order has been placed. Carnival will not be responsible for losses (monetary or otherwise) whatsoever claimed as a result of Guest’s failure to complete online request and to seek confirmation of proper submittal.

Pricing, or Clerical Errors
Guests 4 years of age and older pay the same price as adults. Children under the age of 3 will not be charged if seated on the lap of an adult Guest. 

In the event that the price at which a Carnival LIVE concert ticket is purchased is incorrect and unintended by Carnival due to an electronic, typographical, human or other error of any kind whatsoever in the price listed, quoted or advertised, Carnival reserves the right to correct the erroneous price by requesting the Guest to pay the correct amount intended, or by canceling the order in exchange for a full refund. In no event shall Carnival be obligated to honor any such ticket order or purchase resulting from an error, or otherwise be liable in such circumstances.

Carnival LIVE Cancellation and Refund Policy
Carnival has the right, without previous notice, to cancel any Carnival LIVE concert. All performances may be modified without notice. Occasionally, concerts may be canceled or postponed. Should a cancellation or postponement occur, Carnival will attempt to contact you to inform you of refund or exchange procedures for that concert. If an event is canceled, Carnival will automatically issue a refund in the same manner and form of payment provided by Guest at time of purchase. Guest agrees that neither Carnival nor any other person, entity or party shall be liable for losses or damages of any kind whatsoever in any way connected with or resulting from the cancellation of a concert, including without limitation travel or other expenses of the Guest, and the Guest’s sole recourse shall be limited to the amount paid for the concert ticket.

If a Guest opts to cancel a Carnival LIVE concert order, his cruise booking is still secure.  Once Carnival has confirmed purchase of concert tickets, the cancellation of a concert by Guest or Carnival does not entitle any Guest to cancel a cruise booking.  The cruise booking is subject to the cancellation penalties and terms and conditions set forth in the Cruise Ticket Contract.  It is the sole responsibility of the Guest to provide proper notice of intent to cancel a cruise booking.

Only Guests who attempt to purchase Carnival LIVE tickets online at the time of booking the cruise will be entitled to receive a full refund of the cruise fare paid if (a) the tickets are sold out; and (b) the cancellation request is made within 24 hours of the booking. However, if Guests book a cruise within five (5) business days of sailing, and the performance tickets were sold out, notice of the cruise cancellation must be provided to Carnival within three(3) hours of the cruise booking to avoid the imposition of cruise cancellation penalties as set for the in the Guest Ticket Contract.

For online cancellations of LIVE purchases that occur before the cut-off window (24 hours prior to sailing), a full refund will automatically be posted to the credit card that was used to pay for the order, regardless of whether the person who made the purchase is sailing. Please allow 7-10 business days for the credit to post to your account. No changes can be made after the cut-off window until sailing and must be approved by the Shore Excursion Manager onboard. For cancellations made once onboard, any refunds will be made to the Sail and Sign account of the order’s contact person, not the original credit card used to secure the online order. This condition applies even in the event that Carnival LIVE tickets were purchased as a gift by someone who is not sailing.

In the event of a cruise booking cancellation before the 24 hour cut-off window, a full refund for any Carnival LIVE concert tickets ordered will automatically be posted to the original credit card used to pay for the order. If the designated contact person on a Carnival LIVE order must cancel their cruise booking and the remaining guests who are sailing would like to retain the order, a new contact person needs to be assigned.  If a designated contact person cancels and does not reassign the responsibility, the associated Carnival LIVE orders will automatically be cancelled and refunded.

Cancellations made once onboard are subject to a 20% cancellation charge if made more than 24 hours before the scheduled performance.  A refund, less any applicable cancellation charges, will be applied to the designated contact person’s sail and sign account. Carnival will only offer shipboard credit for Carnival LIVE order refunds, but note any credit not utilized by the end of your cruise will be refunded via check to the order’s designated contact person on the morning of debarkation.  However, within 24 hours of any Carnival LIVE performance, orders become non-refundable

Assumption of Risk; Recording, Transmission and Exhibition
Guest voluntarily assumes all risks and danger incidental to the concert event. Prior to submitting the Carnival LIVE order, Guest acknowledges that he/she has considered the nature of a live concert and the Guest’s willingness to participate in such an event.

Guests agree not to record or transmit, or aid in video or audio recording or transmitting, any description, account, picture, or reproduction of the event. Guests agree that they have no expectation of privacy with regard to their statements, actions or conduct at the event. Guests grant permission to Carnival to utilize their names, images, likeness, acts, poses, plays, appearance, movements, and statements in any Carnival LIVE or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, Guest, his/her heirs, successors, or anyone acting on their behalf.

SHORE EXCURSION TERMS AND CONDITIONS

General
These conditions are binding once you purchase any shore excursion provided by independent tour operators through Carnival. The deadline for making shore excursion bookings online is 1 day (24 hours) prior to sailing, unless otherwise noted in the shore excursion description. All of the shore excursions listed on the carnival.com website may not be available for every cruise itinerary. 

All excursions are subject to change without notice. Descriptions, departure times, itineraries, pricing and locations may be altered and may vary due to unforeseen circumstances.  Descriptions, schedules and excursion lengths are all based on approximate times and predetermined points of interest. Changes may be unavoidable and can be made at Carnival’s or the tour operator’s sole discretion. Departure times and meeting places will be printed on the shore excursion ticket. As a delay may result in a missed excursion or interfere with the excursion’s normal operation, guests are required to report to the specified location, at the designated departure time. 

You will be required to pay for your shore excursion order in full using our secure online credit card processing. You will receive instant online confirmation that your order has been paid in full. Your tickets will be delivered to your cabin prior to embarkation. 

Shore Excursion Cancellation and Refund Policy
Shore excursions may be cancelled by Carnival or the Tour Operator for any reason whatsoever. In the event of cancellation your sole recourse is a refund of the amount paid for the cancelled activity.

Excursions and performances may be canceled or modified depending on the number of guests participating. Some excursions require a minimum number of guests to operate. If this minimum is not met, excursions may be cancelled by the Tour Operator and full refunds will be issued.

Sometimes the weather does not realize that our guests are on vacation and subsequently forgets to cooperate. It should be noted that excursions operate rain or shine. At times, tour operators will cancel particular excursions due to weather-related safety considerations. In this instance, refunds will be made for guests holding tickets on a cancelled excursion, and all efforts will be made to accommodate guests on an alternate excursion.

For online cancellations of excursions or Carnival LIVE purchases that occur before the cut-off window (24 hours prior to sailing), a full refund will automatically be posted to the credit card that was used to pay for the shore excursion order, regardless of whether the person who made the purchase is sailing. Please allow 7-10 business days for the credit to post to your account. No changes can be made after the cut-off window until sailing and must be approved by the Shore Excursion Manager onboard. For cancellations made once onboard, any refunds will be made to the Sail and Sign account of the order’s contact person, not the original credit card used to secure the online order. This condition applies even in the event that shore excursions were purchased as a gift by someone who is not sailing.

In the event of a cruise booking cancellation before the 24 hour cut-off window, a full refund will automatically be posted to the original credit card used to pay for the order. If the designated contact person on a shore excursion order must cancel their cruise booking and the remaining guests who are sailing would like to retain the shore excursion order, a new contact person needs to be assigned.  If a designated contact person cancels and does not reassign the responsibility, the associated shore excursion orders will automatically be cancelled and refunded.

Cancellations made once onboard are subject to a 25% cancellation charge. . A refund, less any applicable cancellation charges, will be applied to the designated contact person’s sail and sign account. Carnival will only offer shipboard credit for shore excursion order refunds, but note any credit not utilized by the end of your cruise will be refunded via check to the order’s designated contact person on the morning of debarkation.  However, within 24 hours of arrival in port where the shore excursion is to occur, orders become non-refundable.

Guests are encouraged to purchase Carnival’s Cruise Vacation Protection Plan to cover any eligible non-refundable shore excursion or Carnival LIVE cancellation charges. 

Excursions/Tours & Activities not Sold by Carnival
Carnival recommends that guests do not engage in excursions, tours or activities that are not sold through Carnival as Carnival has no familiarity whatsoever with these services or their operations.

Restrictions 
Please note that there are certain restrictions based on age, health, weight and/or height, which have been imposed by the individual excursion operators for your own safety. Carnival urges you to abide by them.  

Tour operators and Carnival have the right to require any individual to withdraw from an excursion at any time if that individual’s conduct is deemed detrimental to or incompatible with the interests, comfort, safety, well-being or harmony of others. Tour operators reserve the right to alter or adjust excursions to meet local conditions for participant safety and convenience. Neither Carnival nor local tour operators will  reimburse or otherwise compensate any guest for disappointment in the event that circumstances beyond the reasonable control of Carnival or the tour operator make it impossible to provide services as intended. 

Helicopter Weight Policy
Please be advised, due to weight, balance and capacity restrictions, if you weigh 250 lbs.(including clothing), or more, you are required when booking to purchase 2 seats (1½ tickets) on these excursions. All children, as of their 2nd birthday, are required to have their own seat and will be ticketed and charged accordingly. 

Pricing
Prices for shore excursions are quoted per person, in U.S. dollars and are subject to change without notice. Prices also vary by departure date and time and are capacity controlled. Some restrictions may apply. Most prices include transportation and when noted, meals, refreshments, guides and entrance fees. On snorkeling, scuba and golf excursions, only the equipment specified is included in the price. Some fishing excursions, particularly in Alaska, require the purchase of a fishing license, unless otherwise noted.  Please see Fishing Policies.

Except as otherwise provided for helicopters, Children three years old or less, who do not occupy a seat, will not be charged and do not require a ticket unless noted in the shore excursion description. Children between the ages of 4 to 12 years and teens between the ages of 13 to 18 years will be charged full adult price, or special child/teen prices when applicable and noted. Guests under 18 years of age must be accompanied by an adult to participate in shore excursions. Some excursions require a minimum age to participate and will be noted accordingly.

Prices and availability of tours are subject to change without notice. In the event that the tour or price quoted or advertised through any website, Carnival’s sales person, sales agent, or any other source is booked, but is incorrect due to an electronic error, typographical error, human error or any other error, causing the tour or price to be listed, quoted or advertised for an amount not intended by Carnival, Carnival reserves the right to correct the erroneous price by requesting the Guest to pay the correct price intended, or by cancelling the tour in exchange for a full refund, but in no event shall Carnival be obligated to honor such tour booking resulting from the error, or otherwise be liable in such circumstances.

Fishing Policy
Alaska State law requires a valid one-day fishing license, which may be purchased from your excursion boat captain. In addition, during King Salmon season, you are also required to purchase a King Salmon license. Children 12 and under are required to wear life jackets at all times while onboard the fishing boat. Children must weigh 40 pounds or more to fit the life jacket and participate in the fishing excursion. 

Tour Operator's Diving Policy
Due to the nature and level of physical exertion involved in diving excursions, these excursions may not be appropriate for individuals with certain medical conditions such as asthma, heart conditions, high blood pressure or serious diabetes. Tour Operators require that all guests be able to participate safely in the excursion. You will be required to sign a Medical Waiver/Liability Release form on board prior to your shore excursion. If you have any medical conditions that may affect your ability to participate safely in the diving excursion, please contact the Shore Excursion Manager prior to booking your excursion. This applies to scuba diving, snuba, power snorkel, underwater scooter, and sea trek excursions.

Personal Possessions
Neither Carnival, nor the Tour Operators will be responsible for personal possessions. Do not leave your possessions unattended at any time, either in the vehicles in which you are traveling or otherwise. Remember coats, umbrellas, cameras, handbags, wallets, traveling bags, binoculars, and similar items remain, at all times throughout the shore excursion, under the guest’s custody and control.

Transportation
Guests should consider that standards of transportation vary considerably throughout the world. Air-conditioned motorcoaches are not available in many areas. In some destinations, local buses are the best available. Guests wishing to travel with friends should all leave the ship together, as this will help the shore excursion staff allocate sufficient space in the same vehicle.  

Please note that motorcoaches and other forms of transportation may require guests to climb 2 to 3 steps. Most, but not all motorcoaches, can accommodate collapsible wheelchairs. Staff is not obligated to lift guests into or out of vehicles. Tendering may prevent guests in wheelchairs from going ashore at certain ports of call. For further information about specific excursions’ transportation accessibility, please look for the accessibility advisories online, represented by a blue wheelchair icon or see the Shore Excursion Manager onboard. 

Shore Excursion Promotional Code
Shore Excursion offers are only available online. Not available onboard. Shore Excursions Purchases can be made up to 4 days prior to sailing. If you return an item that was purchased with a coupon, you will be refunded only the amount you paid (that is, the price of the item, less the coupon value).

Required Documentation & Identification
Please note that travel documentation requirements vary by destination and change often. It is the responsibility of the guest to provide valid travel and medical history documents required for air travel, debarkation at various ports of call and re-entry into the appropriate country of origin.

Your Sail & Sign Card will serve as your identification card when you re-board the ship in a port of call. Remember to take it with you whenever you go ashore. You will be required to show it to a Carnival security officer in order to re-board the ship.

TRANSFERS TERMS AND CONDITIONS

Unused transfer services are non-refundable. Transfers operate on the day of embarkation and debarkation only. Guests will be required to provide flight information via Online Check-In when purchasing transfers. When flight details have been recorded in FunPass, the updates are the responsibility of the guest. Carnival is not responsible for providing transfers for guest who schedule flights outside of the service times, or provide incorrect flight information. The vehicle operator is an independent contractor. Carnival assumes no liability for losses, damages or injuries in connection with the use of the operator. Carnival reserves the right to discontinue transfer service at anytime. Prices and acceptable arrival times are subject to change without notice. 

 

SPA TERMS AND CONDITIONS

Treatment Restrictions
We want you to have the most enjoyable spa experience possible. Although most of our treatments are suitable for all guests, we recommend that you review the below restrictions to ensure that you do not have a treatment or condition that could prevent you from enjoying the service(s) you selected or cause you discomfort. Once you are onboard the ship, you will also receive a comprehensive consultation from your therapist to identify any areas of concern.

Facial Treatments: Open cuts and abrasions, skin or eye infections, severe sunburn, conjunctivitis, styes, and severe psoriases on face.

Massages: Open cuts, abrasions or acne, hypersensitivity to heat, high blood pressure, recent operations, severe varicose veins, undiagnosed oedema, infectious skin diseases including conditions aggravated by moisture or heat, severe sunburn, chronic or inflamed back conditions, nerve damage, diabetes, pregnancy, auto-immune dysfunction.

Detox Wraps / Body: Not recommended if you are pregnant or breastfeeding, have iodine allergies (for certain treatments that use algae and seaweed), skin allergies, liver or renal disorders, cardiac conditions, diabetes, sunburn, epilepsy, varicose veins, thrombosis, metal pins, plates or pacemaker, in cancer remission, or if you are taking strong medications.

Hair Services: Infectious scalp conditions, open cuts and abrasions, open psoriasis or eczema.

Nail Services: Fungal infections, skin and nail disorders, athlete’s foot, verrucae (plantar warts).

Fitness Services: If you have any condition that might limit your ability to engage in physical activity, we recommend that you contact your physician before booking these services.

Tooth Whitening: You should not have this treatment if you are pregnant or breastfeeding, or have any of the following: Hydrogen Peroxide allergy, cracked teeth, unfilled or broken cavities, braces, or asthma.

Minimum Age
Guests must be at least 18 years of age to reserve spa treatments online and to receive treatments or utilize spa facilities. Reservations made by underage guests are subject to cancellation. Once you are onboard the ship, you will have the opportunity to book a treatment from our ZSpa menu for teens, a selection of services for guests between the ages of 13-17, or simply ask the Spa Manager about other treatment options for younger guests. Salon services are available to guests of all ages. Fitness facilities are available to minor guests when accompanied by an adult. Please see restrictions posted outside the Fitness Center.

Nurture Your Experience
We recommend that you arrive 15 minutes prior to your spa treatment so you can focus your mind on relaxation. To ensure you don't forget any personal items of value, we suggest leaving them in the safety deposit box in your stateroom.

Spa Cancellation and Refund Policy
For online cancellations that occur 7 full days or more prior to the sailing date, a full refund will automatically be posted to the credit card that was used to pay for the spa treatment. This policy is effective regardless of whether or not the person who purchased the spa treatment is sailing. Please allow 7-10 business days for the credit to post to your account. 

Please note: No changes can be made within 7 days prior to sailing (the “cut-off date”). If you need to make changes after the cut-off date, you must wait until after boarding the ship and see the Spa Manager onboard in the spa. Once onboard, any refunds will be made to the Sail & Sign account of the spa order contact person’s Sail & Sign account, not the original credit card used to secure the online order. This applies even in the event that spa treatments were purchased as a gift by someone who is not sailing. 

In the event of a cruise booking cancellation, a full refund will automatically be posted to the original credit card used to pay for the spa treatment order. This is providing that the cancellation is prior to the cut-off date. If the designated contact person on a spa order must cancel from their cruise booking, any remaining guests on the booking who are sailing would like to retain the spa order, a new contact person needs to be assigned. If a designated contact person cancels and does not reassign the responsibility, all of the associated spa orders will automatically cancel and be refunded. 

Onboard Cancellation Policy - please give us 24 hours notice before canceling your appointments or your Sail & Sign account will be subject to a 50% charge of the spa treatment cost. 

Product Return Policy
Refunds are offered for all unopened products when accompanied by a receipt and returned by the end of the cruise. Unopened products without receipts can be exchanged for either services or products.

Value Price
During your cruise the spa may offer value prices for certain services at specified times, allowing you to experience luxury therapies at a valued price. 

Satisfaction Guarantee Policy
We pride ourselves on enriching the lives of all our guests with premium treatments that nurture wellness on every level. If our staff does not meet your service expectations during your treatment we will offer an alternative service or if preferred, we will issue a refund.