Have Fun. Be Safe.

HAVE FUN. BE SAFE. COVID-19 GUEST PROTOCOLS

Our dedication to the health and safety of our guests, crew, and the communities we visit is reflected in our Have Fun. Be Safe. protocols and procedures, which were developed in consultation with our medical experts and have proven very effective and adaptable to the evolving public health situation.

Carnival's protocols have evolved, making it easier for more guests to sail with simplified vaccination and testing guidelines.

We encourage all guests to be up to date with their COVID-19 vaccines and to test within three days prior to their cruise. However, testing is required for unvaccinated guests, or irrespective of vaccination status as specified by a destination, and on cruises of 16 nights or longer.

BOOKING

Guests are asked to update their profile on Carnival.com with their current contact information as we will be communicating through a series of emails. Please read all our correspondence and complete all requests for pre-boarding information on a timely basis.

VACCINATION STANDARDS

Vaccinated guests age 5 and older will continue to provide evidence of their vaccination status prior to embarkation. Guests who do not meet the definition of fully vaccinated, or do not provide proof of vaccination, must present the results of a negative PCR or antigen test taken within three days of embarkation (or as required by destinations on the itinerary – see below).

Guests are considered fully vaccinated if they have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the sailing day (not counting embarkation day) and have proof of vaccination.

Boosters may be required for specific voyages based on duration or destination requirements and guests will be advised accordingly.

TESTING REQUIREMENTS

Vaccinated guests (with proof of vaccination) – are not required to take a pre cruise test except on cruises of 16 nights or longer or when required by a destination.

Unvaccinated guests – guests age 5 years and older will have to present the negative results of a PCR or antigen test taken no earlier than 3 days before sailing or when required by a destination. For example: if a PCR test is required 3 days before sailing, the test may be taken as early as Wednesday for a cruise departing on Saturday.

  • In addition to lab administered tests, self-testing is accepted for unvaccinated guests on cruises 15 nights and shorter.
  • Bermuda does not accept unsupervised pre-cruise tests. Self-testing must be supervised by a medical professional.
  • Regardless of the type of test taken, unvaccinated guests will be required to present their negative test results via VeriFLY, or as part of the embarkation process.
    • If the test taken is supervised by a medical professional, guests can show the negative result in the form of a printout, an email, or an app screen from the test provider.
    • On voyages where destinations accept self-testing, guests can provide a picture of their negative home test or present the actual negative test itself at embarkation.

Guests who self-test should write their name and test date on a piece of paper, place the negative test on the paper, and take a photograph of this on a mobile device. Please be prepared to show the image if required. Guests can choose, instead, to have a viral test taken or supervised by a trained person with written evidence of result.

Testing Requirements for Bermuda and Cruises of 16 Nights or More (unsupervised self-tests are not accepted) - UPDATED 09/26/22
  • Bermuda: Vaccinated guests age 2 years and older, and unvaccinated children ages 2-11 travelling with fully vaccinated parents/guardians, have to present a PCR test taken 4 days before sailing or an antigen test within 2 days. Unvaccinated guests 12 and older may take a PCR or antigen test within 2 days before sailing. Guests may be subject to additional testing on board which will be provided on a complimentary basis.
  • Cruises of 16 nights or more: All guests age 5 years and older have to present a PCR or antigen test taken within 3 days before sailing.

Guests who arrive at embarkation without the required pre-cruise test may be denied boarding and no refund will be provided.

If any destination requirements change, they will be updated here, plus we will communicate directly with guests in a timely manner.

Please refer to our COVID-19 FAQs for complete information on testing requirements and resources.

DOCUMENT OF RECOVERY**

Guests who have recovered from COVID-19 within 3 months of their sailing date do not need the required pre-cruise test if they are at least 10 days past their positive test result date, have no symptoms and produce document of recovery from COVID-19. A Document of Recovery is accepted from both fully vaccinated and unvaccinated guests and consists of a paper or electronic copy of the positive viral test result from a certified laboratory (dated no more than 90 days prior to the sailing date).

** Not applicable for sailings to Bermuda

UNVACCINATED GUESTS – VACCINE EXEMPTIONS - UPDATED 09/26/22

Unvaccinated guests are welcome to sail and do not need to apply for a Carnival vaccine exemption, except for voyages of 16 nights and longer. We will update this page when we are ready to start accepting requests for vaccine exemptions for 2023.

DESTINATION REQUIREMENTS - UPDATED 09/26/22

It will be necessary to follow the health protocols for every port we visit, which are under the control of local authorities and subject to change without prior notice. All guests, regardless of vaccination status, must come prepared to follow local guidance pertaining to mask wearing, physical distancing, testing/health screenings, etc. Since destination health protocols continue to evolve, the most up-to-date information will be provided in a stateroom advisory.

  • Bermuda - requires unvaccinated guests to present proof of travel insurance at check-in, for the duration of the voyage, which includes coverage for medical emergencies and has no COVID exclusions. This requirement is waived if a child is 11 years and under traveling with vaccinated parents. All guests must register on Bermuda's health portal and apply for a Travel Authorization here Indicates external site which may or may not meet accessibility guidelines. Opens in a new window.. A US$40, per person, fee applies for guests age 2 years and older. To complete the process, guests must submit proof of citizenship, picture ID, proof of vaccination, and insurance. The QR code must be presented at embarkation.
  • Unvaccinated guests are free to disembark and enjoy their time ashore. However, certain destinations have imposed certain restrictions and we cannot guarantee that more will not be added.
    • Tortola – age 12 and older will have to remain on board.
    • Cartagena (Colombia) and Grand Turk – age 18 and older will have to remain on board.
Itinerary Adjustments

Should it be necessary to cancel any or multiple ports, we will do our best to find alternative destinations. However, if we are unsuccessful in doing so, there will be no compensation for missed ports, beyond a refund of any pre-purchased Carnival shore excursions.

ENHANCED HEALTH SCREENINGS

Anyone with signs and symptoms of COVID-19, or who are identified at-risk, will need to self-test at the terminal and will be approved for boarding at the discretion of our medical team. Secondary screenings (and health checks throughout the cruise) will be performed when necessary.

Any guest who tests positive at embarkation will not be able to cruise and will be provided a future cruise credit. If a guest traveled by air to join their cruise, they may be required to quarantine before traveling home.

Close contacts of a confirmed positive case will be allowed to sail if they are asymptomatic, test negative at embarkation and agree to additional testing up to 5 days from last exposure.

Quarantine

Our protocols have been implemented with the best interests of the health and safety of our guests, crew, and the destinations we serve as our number one priority. Even with our protocols in place, there may be positive COVID-19 cases during your cruise. Our ships' medical centers have capabilities for diagnosis and testing and are equipped for contact tracing. Our crew is fully vaccinated, receives boosters when eligible and wears masks indoors at all times. Given our protocols, positive cases are far below what communities are experiencing shoreside.

Guests who test positive and are quarantined on board will receive a pro-rated future cruise credit equal to the number of days in quarantine. For guests who must quarantine locally, Carnival will help make quarantine arrangements; however, all related expenses will be the guests' responsibility.

MASKS & PHYSICAL DISTANCING

We recommend guests wear face masks while indoors, except when eating or drinking or in their own staterooms, and when in large congregate events outdoors where physical distancing cannot be maintained. Masks are recommended during the entire embarkation and debarkation process (except where required by local authorities) and while on public transportation in a U.S. port. Masks are required in the medical center.

On cruises of 16 nights or longer, masks may be required to be worn indoors, except when in the stateroom, eating or drinking.

As advised by health experts, guests are recommended to use higher-grade masks indoors (such as surgical or KN95) that have two or more layers, completely cover the nose and mouth, fit snugly against the sides of the face and have a nose wire.

Guests are not required to maintain physical distance on board the ship.

YOUTH PROGRAMS

Carnival Youth Programs are open for children and teens ages 6 months to 17 years. All youth must be registered to participate; registration should be completed pre-cruise. During some cruises, capacity may be limited. Once on board, activity schedules for Camp Ocean™ (ages 2-11), Circle “C”® (ages 12-14), and Club 02® (ages 15-17) are available via the HUB App. Drop off times for children under 2 can also be viewed in the HUB App (fees apply).

CASINO

We appreciate our guests' support of the following protocols which have been implemented with everyone's best interests in mind.

  • There is no smoking in the casino unless you are seated and playing.
  • Seats at gaming tables and slots are reserved for players only.
  • The casino bar is open but is a no-smoking area.
  • Smoking is not permitted in the casino when closed.
  • Smoking is not allowed anywhere on board during refueling.

HEALTHY ONBOARD ENVIRONMENT

Please help us maintain a healthy onboard environment by using the hand-washing sinks and hand sanitizer dispensers at venue entrances and in high-traffic areas throughout the ship. We will also need guests to follow our guidance about the ways to stay healthy on board and when ashore, through daily programming, entertainment systems, announcements, in-stateroom literature, and the Carnival HUB App.

ONLINE CHECK-IN & VERIFLY

All guests will need to complete Online Check-In and select an Arrival Appointment. Online Check-In is available for Suite, Platinum and Diamond guests at 16 days prior to sailing; general access begins at 14 days prior to sailing. It is important that guests arrive on a timely basis as early arrivals cannot be accommodated and will be asked to return at their assigned time.

Guests are strongly encouraged to download VeriFLY Indicates external site which may or may not meet accessibility guidelines. Opens in a new window., a secure, free digital health application that allows them to easily submit required pre-embarkation information, like their vaccine attestation, vaccine card, negative COVID test results (if required), etc. Completing these tasks before check-in will make embarkation a faster and more seamless experience. Download VeriFLY now from the App Store or Google Play, create your account and get started!

COVID-19 FAQs

VACCINES & TESTING

What COVID-19 vaccine types are accepted?

We only accept vaccines that are approved or authorized for emergency use by the U.S. FDA, or the World Health Organization, or the European Medicines Agency (EMA). Some countries and regions on the itinerary may only accept vaccines approved by their regulatory agencies.

Currently approved or authorized vaccine types:

COVID-19 Vaccination Manufacturer Also known as:
Pfizer: 2 Doses Comirnaty / BioNTech
Moderna: 2 Doses Spikevax
Johnson & Johnson: 1 Dose Janssen
AstraZeneca: 2 Doses Covishield / Vaxzevria
Sinopharm: 2 Doses Vero Cell
Sinovac: 2 Doses CoronaVac
Covaxin: 2 Doses
Novavax: 2 Doses Covovax / Nuvaxovid

Exceptions to the above may apply to itineraries that sail to ports where certain vaccine combinations are not accepted.

For updated authorized vaccine information, refer to:

  • authorized U.S. FDA vaccines
  • authorized World Health Organization vaccines
  • authorized European Medicines Agency vaccines

Are mixed vaccines types accepted?

We accept mixed vaccines types only if at least 2 doses of an authorized vaccine were administered at least 28 days apart, with the last dose given at least 14 days before the sailing date. For example: Pfizer (1 Dose) + Moderna; AstraZeneca (1 dose) + Pfizer (1Dose) OR Moderna (1 Dose).

What is considered fully vaccinated?

A guest is considered fully vaccinated 14 days after receiving the last dose in their primary vaccine series. On embarkation day, a minimum of 15 days must have passed since receiving the final dose in a vaccine series. Some destinations define a fully vaccinated guests as someone who has received their booster dose, if eligible.

Are guests required to be boosted on any of your sailings?

Boosters may be required for specific voyages based on duration and destination requirements. To sail on cruises of 16 days or longer, all guests, age 18 and older, who are more than 6 months past the last dose of their initial vaccine series must be boosted.

What kind of proof of vaccination will Carnival accept?

An original CDC Vaccination Card, a digital certificate (QR code), a record of vaccination from a healthcare provider (original digital email), a personal electronic health record or government Immunization Information System record is acceptable. The name and birth date on the vaccination record must match the guest's travel documents. The vaccination dates must indicate the guest has completed the required doses no later than 14 days prior to the sailing date (not including embarkation day). Vaccine type, dates administered, and lot numbers must be clearly visible. When required, booster dose must also be reflected on vaccination records.

Do I have to test before going on a cruise?

Vaccinated guests are encouraged to test before their sailing but it is not required unless travelling on a cruise of 16 nights or longer, or as required by a destination. Unvaccinated guests, or vaccinated guests without proof of vaccination, will have to present the negative results of a PCR or antigen test taken no earlier than 3 days before sailing or as required by a destination. Please refer to our main page for destination specific requirements.

What kind COVID-19 tests do you accept and what am I required to present?

In addition to lab administered tests, self-testing is accepted for unvaccinated guests on cruises 15 nights and shorter. Certain destinations do not accept unsupervised pre-cruise testing, i.e., Bermuda. If used for visiting these destinations, self-testing must be supervised by a medical professional.

Regardless of the type of test taken, guests will be required to present their negative test results via VeriFLY, or as part of the embarkation process.

  • If the test taken is supervised by a medical professional, guests can show the negative result in the form of a printout, an email, or an app screen from the test provider.
  • On voyages where destinations accept self-testing, guests can provide a picture of their negative home test or present the actual negative test itself at embarkation. Guests should write their name and test date on a piece of paper, place the negative test on the paper, and take a photograph of this on a mobile device.

When a self-test requires medical supervision, guests may consider using one of the following self-administered telehealth viral antigen tests:

Abbott BinaxNOW™ COVID-19 Ag Card Home Test Test kits ship to all 50 states and arrive at your door in three business days or less. Order now Indicates external site which may or may not meet accessibility guidelines. Opens in a new window.
Radeas Inspire Diagnostics At-Home Health Test Test kits ship to all 50 states and free 5-7 business day shipping is available (expedited shipping can be purchased at checkout). Order now Indicates external site which may or may not meet accessibility guidelines. Opens in a new window.

Guests may also schedule testing with Quest Diagnostics at more than 1,500 locations, including Quest Diagnostics patient service centers and select Walmart and other retail pharmacy locations throughout the U.S. Appointments are required and may be scheduled online via Quest Diagnostic's website Indicates external site which may or may not meet accessibility guidelines. Opens in a new window..Additionally, guests may contact their nearest health center, pharmacy, or state health department to learn more about their availability for COVID-19 testing.

Do I need to send you my vaccine card and test results in advance?

We strongly encourage guests to use VeriFLY, a secure, free digital health application that allows them the ability to easily complete their vaccine attestation, upload their proof of vaccination, test results, etc. Completing these tasks before check-in will make embarkation a faster and more seamless experience.

I am booked on back-to-back cruises. Will I be tested in between voyages?

Irrespective of vaccination status, all guests will be tested on board, between voyages, only if the subsequent cruise is more than 16 days.

What if I forget my vaccination card or test results?

Guests who arrive at embarkation without proof of vaccination or the required test will be required to self-test at embarkation and charged accordingly on their Sail & Sign account®.

What happens if I test positive for COVID-19 at embarkation?

Any guest who tests positive at embarkation will not be able to cruise and will be provided a future cruise credit. If a guest traveled by air to join their cruise, they will be unable to return home by public transport and may be required to quarantine before traveling home. While Carnival will help make quarantine arrangements, all guests are responsible for expenses associated with quarantine. Close contacts of a positive case will be allowed to board if they are asymptomatic and test negative at embarkation and agree to additional testing up to 5 days from last exposure.

Will the crew be vaccinated?

Yes, our crew is fully vaccinated and receiving booster shots when eligible.

VACCINE EXEMPTIONS

How far out are you accepting vaccine exemption requests?

The process is open for sailings of 16 nights or longer departing through December 31, 2022. We will update the page when we are accepting vaccine exemption requests for 2023.

HEALTH QUESTIONNAIRE & SCREENING

What happens if I have a positive COVID-19 test within 7 days of sailing?

Please do not go to the cruise terminal if you tested positive within 7 days of sailing. Call 1-800-314-9859 to cancel your cruise within 24 hours of receiving your positive test result. You will receive a future cruise credit. For more information on symptoms of COVID-19, please visit the CDC's website Indicates external site which may or may not meet accessibility guidelines. Opens in a new window..

What happens if I have symptoms for a non-COVID illness?

If you have been treated for a non-COVID illness within the last 7 days, please bring a note from your doctor to the cruise terminal along with your required pre-travel COVID-19 test. The note should include a specific diagnosis and any test results obtained. At the terminal, you will be seen by our medical team and they will determine if you are permitted to sail. Your doctor's note should not contain vague diagnoses such as “viral syndrome” and “cough” as they do not help us determine your risk for having COVID-19.

EMBARKATION/BOARDING

Do Platinum and Diamond guests receive priority boarding and early access to their staterooms?

Platinum and Diamond guests will be given two days advance access to select their preferred Arrival Appointment. It is important that guests arrive on a timely basis as early arrivals cannot be accommodated and will be asked to return at their assigned time. Due to enhanced cleaning and sanitation, staterooms may not be ready at the time of boarding for the early Arrival Appointments.

How are you handling the safety drill?

All guests must participate in a mandatory self-muster process. This means that as soon as they get on the ship, they should locate their muster station (it's on their boarding pass and on the Carnival HUB App) and find their way there to check-in with our team. We will provide a demonstration on how to wear a life jacket. Afterwards, they should watch our safety briefing which will play on the in-stateroom TV.

QUARANTINE

What happens if I show symptoms of COVID-19 during the cruise?

Guests, and their close contacts, may be required to quarantine in their stateroom until our medical team determines it is safe for them to resume their cruise activities. Anyone who is quarantined on board will receive a pro-rated future cruise credit equal to the number of days in quarantine.

ONBOARD EXPERIENCES

Although I don't gamble, will I still be able to watch others play in the casino?

The casino will be limited to guests who are actively playing and their companions only.

Are there any activities and events that won't be offered?

Most of our usual fun activities and events will be offered. However, the following events will be temporarily not available: Seuss-a-palooza Parade, Seuss-a-palooza Story Time, Green Eggs & Ham Breakfast, Photo Time! With Dr. Seuss®, Towel Animal Theater and Behind the Fun Tour.

What if I don't want my stateroom to be serviced?

All staterooms will be serviced once daily. However, you may opt out of the daily stateroom service by informing your stateroom attendant.

What happens if I am asked to isolate on board?

Guests who test positive for COVID-19 will need to isolate until our medical team says it is safe for you to resume activities. Complimentary amenities like Wi-Fi and room service, along with regular visits or tele-consultations with medical staff will be provided. Guests will receive a pro-rated future cruise credit equal to the number of days in isolation.

How have you improved your medical center?

Our medical center facilities have been enhanced and protocols improved to provide the necessary care for any COVID-19 related cases that may arise. When necessary, medical appointments will be scheduled virtually or in your stateroom. In the event we have cases of COVID-19, we will be able to isolate, test and treat patients and will coordinate assistance with our group of health experts and relevant public health authorities.

Have you improved your indoor ventilation systems?

Indoor ventilation systems have been enhanced to provide frequent exchanges of fresh ocean air and modified for greater particle filtration.

GOING ASHORE

What happens if the ship misses a port of call?

If we miss any or multiple ports of call, our team will do all possible to find replacement ports. If secured, guests will receive a refund if there is any overage between the taxes, fees and port expenses of the cancelled and the replacement ports. In the event we are unable to secure replacement port(s), the taxes, fees and port expenses will be refunded to the guest's Sail & Sign® account. Additionally, any pre-purchased Carnival shore excursions for the cancelled port(s) will be automatically refunded to the guest's onboard account. Should there be additional sea days, our entertainment team will be ready to make your time on board fun and memorable.

GUESTS WITH DISABILITIES

If I require oxygen and/or dialysis during my cruise, may I still travel?

Yes, as long as your cruise duration is 15 days or less.

Carnival Cruise Line Refund and Cancellation Policy for COVID-19

The following information applies to all sailings scheduled during the declared Public Health Emergency involving COVID-19. Except as specifically stated below, or as otherwise provided in the Ticket Contract for your cruise, the standard cancellation policies and penalties described in the Ticket Contract apply.

Cruise Cancelled by Carnival

  • If your cruise is cancelled by Carnival, or boarding is delayed by three days or more and you elect not to sail on the delayed voyage, you are entitled to a refund* of the amount paid to Carnival or an optional Future Cruise Credit (“FCC”).

Cruise Cancelled by Guest

  • If you, your family members living with you in the same household or traveling companions assigned to the same stateroom cancel a cruise booking due to testing positive for COVID-19 within 7 days of embarkation, you and those traveling companions assigned to the same stateroom are entitled to a FCC for the amount paid to Carnival. To qualify for the FCC, you are required to notify Carnival within 24 hours of receiving a positive COVID-19 test result. You must present your verified positive test result in a form acceptable to Carnival, i.e., a laboratory test record, digital certificate or healthcare record, which indicates your full legal name, date of birth, type of test, date and time sample was taken, test result stating “POSITIVE” and laboratory, testing site, and/or healthcare provider details. Handwritten test results and photographs of at home test results are not acceptable.

  • Any close contacts of a confirmed COVID-19 (those in the same household or traveling companions assigned to the same stateroom) may travel if they are asymptomatic on embarkation day, test negative to an antigen test at embarkation and agree to additional testing up to 5 days from last exposure. Close contacts with a document of recovery are exempt from testing.

Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation

  • If you, your family members, traveling companions or other close contacts are denied embarkation or reboarding, or quarantined or disembarked during the voyage, due to a positive COVID-19 test or being suspected of having COVID-19, you and they are entitled to a FCC for the amount paid to Carnival in the event of denial at embarkation, or a pro-rated FCC of the unused portion of your cruise fare in all other cases.

  • If you are denied embarkation or reboarding, or are disembarked or quarantined during the voyage, for failure to comply with the Carnival COVID-19 Guest Protocols in effect at the time of the cruise, you shall not be entitled to a refund or compensation of any kind. Please refer to the Ticket Contract issued for your cruise for complete details.

*All refund requests must be made within 90 days of the scheduled embarkation date or you will only be entitled to a Future Cruise Credit for the amount specified. Please call 1-800-CARNIVAL to request your refund.