Legal Notices for EU & UK Guests

CARNIVAL CRUISE LINE -  UK CRUISE HOLIDAY BOOKING TERMS AND CONDITIONS

 

These terms and conditions apply to all Carnival Cruise Line holidays sold or offered for sale by Carnival in the territory of the United Kingdom, whether cruise-only or cruise with other travel services such as flight, hotel and transfers booked with us. Please read them carefully as you will be legally bound by them whether you have read them or not.

These UK booking conditions apply to all bookings made by calling our US Call Center or made via your UK travel agent as well as all the information published in our latest UK published brochure (and all references in these booking conditions to the brochure will mean the latest UK published brochure). In both cases you will charged in British pounds sterling (£).

TRAVEL RESTRICTIONS:

We strongly recommend you check the Foreign and Commonwealth Development Office (FCDO) website, particularly in light of the current COVID-19 pandemic, to help you make an informed decision about travelling abroad Before booking your cruise, and prior to your cruise departure date. Visit www.gov.uk/foreign-travel-advice for further information, as well as the FCDO general travel advice at https://www.gov.uk/guidance/travel-advice-novel-coronavirus which provides additional information on travel restrictions and entry requirements in addition to safety and security advice. You should also regularly check the websites of the Government and Health Authority for the country of your cruise departure, as well as any planned ports of call for your cruise itinerary, for the latest health information and travel advice. For additional information, you can also contact your Travel Agent or check our website.

Entry requirements into the embarkation port and other ports in the cruise itinerary may include, but are not limited to, evidence of COVID-19 vaccination, negative COVID PCR or equivalent test taken within a short time before departure, personal health declarations, and declarations giving reasons for travel.  Travel advice is subject to rapid change. Countries may change entry requirements and close their borders at very short notice.

We also strongly advise that you check the health formalities relating to returning to the UK which are set out on the UK GOVERNMENTS WEBSITE. This establishes a Traffic Light System (TLS) which classifies countries as red, amber or green dictating whether or not Guests will have to quarantine when they return home from travelling there and the COVID testing regime that is required to be undertaken upon return. These are independent from the FCDO advice which relates to outbound travel only. A Guest does not have the right to cancel the Package when requirements for re-entry change.

Cruise-only customers: Please note: If you book a Carnival Cruise Line cruise-only holiday in conjunction with other services (such as flights, onshore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (‘travel organiser’) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. The travel organiser’s own booking conditions will apply to your contract. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. For the avoidance of doubt, where your travel agent makes all the arrangements for you, we will not have any liability to you in these circumstances. Please note: We do not have any liability to you in these circumstances. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions set out below.

1.  DEFINITIONS

In these terms and conditions, unless the context otherwise requires:

(a) “ATOL Regulations” means the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 as amended by the Civil Aviation (Air Travel Organisers’ Licensing) (Amendment) Regulations 2018 (and as may be further amended from time to time);

(b) “Carnival”, “we” or “us” shall mean Carnival Corporation trading as Carnival Cruise Line of 3655 NW, 87th Avenue, Miami, FL 33178, U.S.A. (Carnival);

(c) “Contract” means the Contract between Carnival and the Guest relating to the Package.

(d) “Cruise” means the cruise on board the ship as described in the relevant Carnival brochure or other documentation published by or on behalf of Carnival.

(e) “Cruise Fare” or “Fare” the amount paid for the Cruise by the Guest which includes full board accommodation and ordinary ship’s food during the voyage. The Cruise Fare does not include applicable service charges or tips, on board drinks, Shore Excursions, Carnival LIVE concerts, salon and spa services, laundry charges, telephone or cellular calls, WI-FI connection charges or any other charge or expense which is not specifically mentioned as being included within the Fare.

(f) “Disabled Person” or “Person with Reduced Mobility” means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaptation to his/her particular needs for the services made available to all passengers.

(g) “Guest” or “Passenger” or “you” means each and every person named in the booking and/or in a Carnival Cruise Line ticket, including heirs, representatives of such persons and any accompanying minors.

(h) “Itinerary” means the proposed itinerary as described in the relevant Carnival Cruise Line brochure or other documentation published by or on behalf of Carnival or on the Website.

(i) “Package” means the Cruise together with any additional travel services such as flights and any pre- or post- cruise hotel stays and transfers.

(j) “Package Travel Regulations” means The Package Travel and Linked Travel Arrangements Regulations 2018;

(k) “Price” means the total Price for the Package as detailed in the confirmation invoice issued by Carnival.

(l) “Shore Excursion” means any excursion or other service or shore-based activity which is offered for sale by Carnival for a separate charge payable outside of the Price, whether reserved prior to the commencement of the Package or purchased on board the ship;

(m) “Significant Alteration” means changes to the main characteristics of your travel services forming part of your Package.  We do not consider the following as Significant Alterations: (1) change of airline carriers, flight timetables and itineraries, provided the departure and arrival dates remain unchanged and the Passenger may embark and disembark the vessel as scheduled; (2) the substitution of the vessel; (3) the modification of the Itinerary of the Cruise; (4) a change of cabin or a change of hotel accommodation, providing that the cabin and/or hotel are in the same or higher category; (5) changes to the programme of shows and other forms of entertainment onboard the vessel.

(n) “Supplier(s)” means any company or individual contracted by Carnival to provide any service forming part of the Package.

(o) “Unavoidable and Extraordinary Circumstances” means a situation beyond the control of the party wishing to rely on it, the consequences of which could not have been avoided even if all reasonable measures had been taken. This may include (but is not limited to) war or threat of war, terrorist activity or the threat of terrorist activity, riots, civil unrest or commotion, disaster, Act of God, natural and nuclear disaster, fire, closure of ports, strikes or other industrial action, declared pandemics, public health emergencies or outbreak of communicable disease, quarantines, national or regional emergencies, medical problems on board the ship or at intended ports, including, in each case, incidents of infectious or other diseases or illnesses, including the WHO declared COVID-19 pandemic, lawful deviation at sea in response to a distress call or other emergency and adverse weather conditions.

2. CONTRACT

(a) These terms and conditions constitute the entire agreement between the Guest and Carnival. Any alteration to these terms and conditions must be in writing and authorised by Carnival. A binding Contract only comes into existence when Carnival issues a confirmation invoice. Should any term(s) be held to be contrary to or invalid under English law or by virtue of any other court of competent jurisdiction, such provision(s) shall be deemed to be severed from the Contract and of no effect and all remaining provisions herein shall remain in full force and effect and constitute the Contract.

(b) Where after the booking has been confirmed, a hotel, flight or transfer is booked, the confirmation invoice will be revised to include these new components and these will form part of the entire Contract on these terms.  This includes Hotel bookings which are only available through the call center at the present time.

(c) The combination of travel services offered to you under the Contract is a package within the meaning of the Package Travel Regulations. Therefore, you will benefit from all statutory rights applying to packages. Carnival will be fully responsible for the proper performance of the Package as a whole. Additionally, as required by law, Carnival has protection in place to refund your payments and to ensure your repatriation in the event that it becomes insolvent.  You can view a complete copy of the Package Travel Regulations by visiting The Package Travel and Linked Travel Arrangements Regulations 2018.

 

3. BOOKINGS AND DEPOSIT

(a) By making a booking, the Guest confirms that all persons named in the booking including minors and those under a disability (and their personal representatives) have agreed to be bound by these terms and conditions and that the Guest has their authority to do so on their behalf. The booking is valid only for those named on the booking.

(b) All of our cruises and other holiday elements advertised in our brochure are subject to availability at the time of booking. Subject to availability, you can reserve a specific cabin of your choice, however specific cabin assignments are not guaranteed and Carnival reserves the right to move Guests to a comparable cabin for any reason, including but not limited to, instances in which a cabin is booked with fewer than the maximum number of Guests the cabin can accommodate or when a partial Guest cancellation occurs and the remaining number of Guests do not match the maximum number of Guests the cabin can accommodate.

(c) Bookings for cruises on Carnival ships may only be made by a person aged 21 or over. Carnival may cancel the booking or refuse boarding to any Guest under the age of 21 unless: (1) the Guest is travelling in the same cabin with an individual aged 25 or older who will at all times during the Package be responsible for their welfare, conduct and behaviour; (2) travelling in the same cabin with their spouse; or (3) travelling with a parent or guardian in an accompanying cabin. This policy is based on the convenience and comfort of Carnival’s guests. Proof of age and/or proof of marriage are required. Carnival shall not be liable to make any refunds or for any compensation with respect to any Guest’s failure to provide proper proof of age or marriage or otherwise comply with this provision. Adult Guests are responsible for the welfare, safety and behaviour of their minor guests at all times during the cruise. Infants must be at least 6 months of age at the time of embarkation in order to sail, however children must be at least 12 months of age at the time of embarkation to sail on the following itineraries: Transoceanic voyages and remote itineraries, where there are more than 2 consecutive sea day (this excludes voyages which navigate adjacent to coast lines where appropriate emergency pediatric medical care may be available at a port of refuge, or from external support, within 1 day of cruising). Standard Cruise fares apply to minors.

(d) A Guest does not have the right to exclusive occupancy of a cabin with two or more berths unless the single person supplement is paid. If a cancellation reduces the number of Guests originally booked in a cabin together, the remaining Guests shall each be liable to pay any increase in the Price arising as a result of such reduction. In the event that all Guests who are booked in a cabin permanently disembark the ship before the end of the cruise, then the cabin will revert to Carnivals’ inventory.

(e) Carnival reserves the right to offer promotional Cruise fares that require a minimum occupancy requirement per cabin. When the booked Cruise Fare is contingent on a minimum occupancy requirement per cabin, cancellation by one or more Guests in a cabin may cause an adjustment to the remaining Guests booked Cruise Fare based on the prevailing and available rate at the time of the cancellation (“recalculated Fare”).  Final payment in full of the recalculated Fares for all remaining guests in a cabin is due by 11:59:59 p.m. EST on the eve before the start of the cancellation charge period.  Failure to make timely final payment in full of the recalculated Fares by all remaining guests in a cabin will result in automatic cancellation of the booking for the entire cabin.

(f) The table below gives our usual deposit amounts per person on account of each Cruise Fare payable, at the time of publication of these terms and conditions. However, these are subject to change and you will be advised the correct deposit amount before you make your booking. An additional deposit amount may be required for any additional travel component added to your booking.

Duration of Cruise

Deposit required per person

3 nights

£70*

4 nights

£110*

5 nights

£140*

6 + nights

£150*

All deposits paid are non-refundable.

*Equivalent value in Euros for those eligible to transact in this currency

For deposit requirements related to group bookings, partial ship charters or full ship charters, please refer to your charter Contract or group booking agreement for the terms and conditions that apply to cancelling or amending your booking.

(g) Back-to-back cruises (i.e. two or more cruises that are taken sequentially) constitute two separate bookings. Accordingly we require two deposits, one for each booking. There is the possibility you will be allocated different cabins on each cruise, therefore necessitating the need to move between cabins on the changeover day between cruises.

(h) To confirm your booking, you must make the following payment to Carnival (if you have booked directly with Us) or to your travel agent:

(1) For cruises 2-5 days in duration, if you book more than 75 days before departure, you must pay the deposit to reserve your holiday; if you book 75 days or less before departure (a “late booking”), you must pay the total Price to book your holiday. Payments for late bookings must be made in cleared funds (i.e. by BACS or CHAPS transfer or by credit/debit card).

(2) For cruises 6 days or more in duration and for all European, Alaskan, Transatlantic, Transpacific and Panama Canal cruises, if you book 90 days before departure you must pay the deposit, if you book 90 days or less before departure (a “late booking”), you must pay the total Price to book your holiday. Payments for late bookings must be made in cleared funds (i.e. by BACS or CHAPS transfer or by credit/debit card).

Failure to pay the balance of the Price by the due date specified in the Carnival confirmation invoice shall entitle Carnival to cancel the booking and retain the deposit by way of a cancellation charge. Failure to pay any other amount by the due date shall entitle Carnival to treat the booking as cancelled and retain an amount by way of a cancellation charge as set out in Section 10.

(i) Booking your flights with Carnival’s FLY2FUN air programme

All our fly-cruise holidays are financially protected by the ATOL scheme (see Section 19 for details). If you are participating in our FLY2FUN fly-Cruise Package programme you will have the opportunity to select your flight(s) to your embarkation/debarkation city from a list of regional airports in the UK to an airport near the departure point of your Cruise and return air transportation from an airport near the termination point of your Cruise to the airport from which you departed.  Carnival reserves the right to add or withdraw an airport from the programme at any time. FLY2FUN bookings are subject to air carrier’s availability and restrictions.  Flight schedules and/or availability may require overnight hotel accommodation either to join and/or to return from your Cruise and Guests will be responsible for securing their own hotel accommodation and will be responsible for all costs of the hotel together with taxes, porterage and transportation between the hotel and the airport/pier.  Flight details can be viewed at the Fly2Fun page.

Schedule Changes:  If an airline changes the schedule of flights booked under our FLY2FUN air programme, Carnival shall have the right to change or alter flight arrangements in order to meet our ship departure and/or arrival times.  If tickets have already been issued, Carnival will adjust your Itinerary or air carrier accordingly and will notify Guests of any price adjustments that may be necessary.

Cancellation or change by Guest: Unless a special pricing program with different terms is offered or you choose our FLY2FUN Flexible Fares, your flight is subject to the cancellation charges set out in Section 10. Guest transfers and/or amendments to air, secured within 60 days prior to departure, are subject to an amendment charge of 35% of the air price per guest for FLY2FUN Flexible Fares and 100% for FLY2FUN Restricted Fares. Some airlines do not allow transfers on scheduled booked flights, and thus We may have to cancel the previously booked flight and rebook to complete the requested change; transfers and amendments to air are subject to availability, and you are responsible for payment of any charges imposed resulting from the change. Cancellation of UK flights will result in cancellation of the ATOL certificate.  Your cruise will then be protected under the ABTA bond for UK guests.

Flight Information and luggage: It is the Guest’s sole responsibility to re-confirm flight arrangements within 48 hours of flight departure. Please note that although Carnival can pass requests for seat assignments, special meals, and special assistance to the airlines, we cannot guarantee that all requests will be honored. For the best travel experience, we recommend that guests or their travel agents contact the airline directly to confirm these requests. Guests are responsible for luggage fees, excess luggage charges as well as any other charges imposed by airlines or airports. For additional information on airline’s baggage charges and fees please refer to the Airline Baggage Fees FAQs page.

COVID-19: Additional requirements of the airlines may include, but are not limited to, presentation of a valid PCR test, proof of vaccinations, temperature checks and other public health measures. Please check with your airline before booking and departure. Where boarding is denied due to you testing positive for COVID-19, failing a temperature check or failing to produce the documentation required, or any other reason, you are not entitled to claim any refund in respect of the flight element. Please check our Carnival Refund Policy as regards your cruise element. Airlines may also have health and safety protocols to minimize the risk of transmission of COVID-19 and this may include restricted seating, wearing of masks and other measures. When you make you booking for your fly-cruise you fully accept these measures and agree to comply with them.

(j) Guests are responsible for ensuring that they arrive in plenty of time for check in for flights to/from the ship including any interconnecting flights. Guests are responsible for checking with regard to any delay/cancellation of flights.

(k) Where a travel agent acts as our authorised agent for a booking, any payments of money accepted by the travel agent from you is held for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agent’s obligation to pay such funds to us for so long as Carnival does not fail as a business (as defined in the ATOL Regulations). If Carnival fails as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent, is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder. Any refund made by Carnival to a travel agent on behalf of Guest shall be deemed to be payment to Guest, regardless of whether the monies are delivered by the travel agent to Guest. Receipt of tickets for your Package and any other documentation or notification pertaining to the Package by Guest’s travel agent shall constitute receipt by Guest.

(l) Tickets will not be issued until final payment has been received by Carnival. Tickets are valid only for the person(s) named on the tickets as Guests and cannot be transferred or modified without Carnival’s written consent. Guest must have a valid ticket in the Guest’s name in order to board the ship and embarkation may be refused at Carnival’s absolute discretion if a valid ticket is not provided. See Section 6 below for more information about Guest’s right to transfer and amend.

4. PUBLIC HEALTH AND COVID-19 PRACTICES AND PROCEDURES; UNDERSTANDING AND ACCEPTANCE OF RISKS

(a) GUESTS ARE ENCOURAGED TO DISCUSS THE ADVISABILITY OF TRAVEL WITH THEIR DOCTOR AND TO REVIEW THE NHS WEBSITE FOR UPDATED INFORMATION ON COVID-19. INDIVIDUALS WITH UNDERLYING MEDICAL CONDITIONS, REGARDLESS OF AGE, ARE OR MAY BE AT INCREASED RISK OF SEVERE ILLNESS FROM THE VIRUS THAT CAUSES COVID-19. AMONG ADULTS, THE RISK FOR SEVERE ILLNESS FROM COVID-19 INCREASES WITH ADVANCING AGE. GUEST ACKNOWLEDGES, UNDERSTANDS AND ACCEPTS THAT WHILE ABOARD THE SHIP, IN TERMINALS AND BOARDING AREAS, OR DURING ACTIVITIES ASHORE AND/ OR WHILE TRAVELLING TO OR FROM THE SHIP, THE GUEST OR OTHER GUESTS MAY BE EXPOSED TO COMMUNICABLE ILLNESSES, INCLUDING BUT NOT LIMITED TO COVID-19, INFLUENZA, COLDS AND NOROVIRUS. GUEST FURTHER UNDERSTANDS AND ACCEPTS THAT DUE TO THE NATURE OF SPREAD OF COVID-19, THE RISK OF EXPOSURES TO THESE COMMUNICABLE ILLNESSES AND OTHERS IS INHERENT IN MOST ACTIVITIES WHERE PEOPLE INTERACT OR SHARE COMMON FACILITIES, ARE BEYOND CARNIVAL’S CONTROL, AND CANNOT BE ELIMINATED UNDER ANY CIRCUMSTANCES. GUEST KNOWINGLY AND VOLUNTARILY ACCEPTS THESE RISKS AS PART OF YOUR CONTRACT, INCLUDING THE RISK OF SERIOUS ILLNESS OR DEATH ARISING FROM SUCH EXPOSURES, AND/OR ALL RELATED DAMAGES, LOSS, COSTS AND EXPENSES OF ANY NATURE WHATSOEVER. AND CARNIVAL’S LIABILITY IS LIMITED ACCORDINGLY.

YOU FURTHER ACKNOWLEDGE AND AGREE THAT ANY AIRLINES, HOTELS AND OTHER TRAVEL PROVIDERS PROVIDING TRAVEL SERVICES AS PART OF YOUR PACKAGE WILL NEED TO COMPLY WITH NATIONAL AND/OR LOCAL GUIDANCE AND REQUIREMENTS RELATING TO COVID-19, AND THESE MAY INCLUDE RESTRICTIONS AND REQUIREMENTS SIMILAR TO THOSE CONTAINED IN OUR COVID-19 GUEST PROTOCOLS. ALL MEASURES WILL BE TAKEN WITH THE PURPOSE OF SECURING YOUR SAFETY AND THOSE AROUND YOU. YOU FULLY ACCEPT SUCH WE WILL NOT BE RESPONSIBLE OR HAVE ANY LIABILITY FOR THE IMPOSITION OF SUCH HEALTH AND SAFETY MEASURES.

 

(b) Carnival has adopted specific COVID-19 Guest Protocols with input from medical, science and public health experts and guidance from international, national, and regional health authorities.  Guest acknowledges that these directives may change from time to time and that Carnival’s COVID-19 Guest Protocols may therefore change.  GUEST EXPRESSLY AGREES TO COMPLY NOT ONLY WITH THE COVID-19 GUEST PROTOCOLS AS THEY ARE DESCRIBED HEREIN, BUT ALSO AS THEY ARE SET FORTH ON CARNIVALS WEBSITE, AT ALL TIMES INCLUDING PRE-EMBARKATION, WHILE ON BOARD, DURING PORT CALLS AND SHORE EXCURSIONS AND/OR FINAL DISEMBARKATION.  In case of any conflict between the COVID-19 Guest Protocols described herein or on Carnival’s website, the website version of the Protocols prevails and Guest’s agreement to abide by such website version constitutes an integral part of this Contract.

(c) Guest acknowledges that Carnival’s COVID-19 Guest Protocols may or will include (but are not be limited to): (1) completion of an accurate, truthful and complete health questionnaire or other health screening in a form and containing any health or travel-related questions as determined by Carnival in its sole discretion based on advice from relevant government or health authorities or medical experts for each Guest prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events on board and for shore excursions) which may limit or eliminate the ability of Guest to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face masks in most locations outside of the Guest’s stateroom while on board, during embarkation, disembarkation and shore excursions; (5) mandatory physical distancing of Guests outside of their cruise companions (family and/or immediate travel group) at any/all times while on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only Carnival-approved shore excursions and denial of reboarding the vessel for any non-compliance by Guest or members of Guest’s travelling party with COVID-19 Guest Protocols ; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to staterooms, quarantine or emergency disembarkation of Guest if, in Carnival’s sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guest in a timely manner of any written authorizations or consent forms required for Carnival to carry out its COVID-19 Guest Protocols (including but not limited to medical information, medical privacy, or personal data privacy consent forms); (10) vaccination of guests with documentary proof satisfactory to Carnival, according to the criteria set forth in the COVID-19 Guest Protocols in effect at the time of sailing; and; (11) other policies and procedures deemed by Carnival in its sole discretion to be necessary to reduce the risk of spread of COVID-19.

(d) Notwithstanding any other provision contained herein or in Carnival’s Refund Policy, any noncompliance by Guest or members of Guest’s travelling party with Carnival’s COVID-19 Guest Protocols or this Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine on board the vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in Carnival’s sole discretion under the circumstances to protect the health and well-being of others.  Under these circumstances, Guest shall not be entitled to a refund or compensation of any kind. Guest will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, or for departure from or arrival to the port of embarkation.  Under no circumstances shall Carnival be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by Carnival.

(e) Guest agrees that if at any time within 14 days prior to embarkation, Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19 (including any variant thereof), has had close contact with a person confirmed or suspected as having COVID-19, or Carnival otherwise determines in its sole discretion that Guest is unfit to board because of any communicable illness, Carnival will deny boarding to such Guest. Under these circumstances, unless Carnival determines that Guest has failed to comply with Carnival’s COVID-19 Guest Protocols or this Contract, any Guest denied boarding will be entitled to a future cruise credit equal in value to the amount Guest paid to Carnival, subject to Guest providing verification satisfactory to Carnival of results of tests administered by providers other than those retained by Carnival. For further details, refer to Carnival’s Refund Policy, Under no circumstances shall Carnival have any other liability for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel.

(f) Guest further understands and agrees that if, after boarding, and even if Guest has fully complied with all COVID-19 Guest Protocols, such Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, Carnival may disembark, refuse re-boarding after a shore excursion, or quarantine Guest as well as members of Guest’s travelling party, or take other steps which Carnival determines, in its sole discretion, are necessary under the circumstances to protect the health and well-being of others. Under these circumstances, any such Guest who is disembarked, refused re-boarding, or quarantined shall be entitled to a prorated future cruise credit for the unused portion of the Cruise Fare. Each such Guest is responsible for all related costs and fines, including without limitation travel expense. Under no circumstances shall Carnival be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Guest.

(g) The terms in this Section 4(g) are in addition to the particular requirements as set forth in Carnival’s COVID-19 Guest Protocols and as described above in Sections (4)(a) through 4(f).  Carnival and/or the relevant port authorities shall be entitled to administer a Public Health Questionnaire or other form of health screening at any time prior to boarding or during the Package. All Guests agree to complete the pre-boarding questionnaire and to supply accurate information regarding any symptoms of illness including but not limited to gastro-intestinal illness. In the interest of health and safety Carnival may deny boarding to any Guest who has symptoms of any viral or bacterial illness including but not limited to Norovirus. Where illness is diagnosed on board the vessel all Guests agree that they may be required to remain in their cabins for such duration as required by the ship’s doctor. Refusal by a Guest to complete the relevant pre-boarding questionnaire may in itself result in denied boarding. Except as provided in Section 4(e) and Section 4(f), all cases of denied boarding will be treated as a cancellation attracting 100% cancellation charges in accordance with Section 10. Refusal to remain in the cabin or otherwise reasonably co-operate or follow the Doctor’s or Captain’s instructions following illness may result in the Guest being disembarked at the next port of call in which case Carnival shall have no further liability to the Guest.

5.  IMPORTANT INFORMATION ABOUT NATURE OF CRUISE AND GUEST’S RESPONSIBILITIES

(a) Safety: Guests must attend all mandatory safety briefings and muster drills at the commencement of the Cruise and any subsequent briefings or drills ordered by the ship’s officers during the Cruise.  Guests shall comply with all onboard health and  safety policies and procedures (including but not limited to Carnival’s COVID-19 Guest Protocols) and shall familiarise themselves with the nature and character of the ship, as well as all emergency exits to assist with a safe evacuation of the ship in the case of an emergency.

(b) Medical facilities: All Guests acknowledge that whilst there is a qualified doctor on board it is the Guests obligation and responsibility to seek medical assistance if necessary during the cruise. The ship’s doctor is not a specialist and the ship’s medical Centre is not required to be and is not equipped to the same standards as a land based hospital. The ships medical Centre is not designed for the provision of extensive or continuing treatment. The ship carries medical supplies and equipment in accordance with the requirements of its flag state. Neither Carnival nor the ship’s doctor shall be liable to the Guest as a result of any inability to treat any medical condition as a result. Charges will apply for services dispensed by the ships medical Centre.

In the event of illness or injury a Guest may have to be landed for medical treatment ashore. No representations are made regarding the quality of medical treatment at any port of call or at the place at which the Guest is landed. Medical facilities and treatment do vary from port to port. Wherever possible, Carnival will offer general assistance to any Guest who suffers illness, personal injury or death during the period of the Package, whether or not arising from an activity forming part of the Package and whether or not the result of fault by any party.  Any costs or expense which is reasonably incurred by Carnival for or on behalf of the Guest in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the Guest to Carnival, whether or not such sum is covered by the Guest’s travel insurance. Carnival reserves the right to take any action that it considers appropriate to recover any such costs or expense. The Guest agrees to fully indemnify and reimburse Carnival in the event Carnival elects to advance the cost of such costs and expenses. 

Please note that the medical facilities on board Carnival ships are NOT equipped to perform dialysis. The shipboard doctors are not trained to provide dialysis treatments but are able to assist in emergency situations. It is the responsibility of the Guest to provide all dialysis equipment and treatment. This includes antibiotics. A risk assessment shall be carried out at the time of booking to ensure that the Guest can be carried safely and in accordance with applicable laws.

In relation to any other medical equipment there are limited storage facilities on board. There are restrictions on the number and type of oxygen cylinders that can be carried in cabins. The ships medical centre cannot carry liquid oxygen or refill or supply oxygen cylinders. You must check prior to booking if the equipment can be carried on board. Note that not all medical equipment can be carried or used on board aircraft.

(c) Pregnancy: Guests understand and acknowledge that in addition to the limitations on medical care described in Section 5(b) prenatal and early infant care, in particular, may require specialised diagnostic facilities and/or treatment that are not obtainable during the Cruise on board the ship and/or ashore in ports of call. The ship’s doctor is not qualified to deliver babies or to offer pre or post-natal treatment and no responsibility is accepted by Carnival in respect of the inability to provide such services or equipment.

Carnival recommends that women who are pregnant should seek medical advice prior to travel. Carnival does not have on board its ships adequate medical facilities for childbirth. Accordingly for reasons of health and safety Carnival regrets it cannot carry pregnant guests if at any time during the cruise she will enter the 24th week or more of estimated gestational age.

All pregnant women are required to produce a doctor’s letter stating that mother and baby are in good health, fit to travel taking into account the proposed Itinerary and that the pregnancy is not high-risk. The letter must also include the estimated date of delivery calculated from both the last menstrual period and ultrasound (if performed). Carnival cannot accept a booking or subsequently carry a Guest unless they comply with the requirement of this clause.

In the case of a booking by or on behalf of a pregnant Guest made before she could reasonably have been known that the Guest would not be able to join the Package by reason of the pregnant entering the 24th week of estimated gestational age at any time during the cruise; Carnival will refund in full the Price paid by or on behalf of that Guest and the Price paid by any accompanying Guest, provided that the pregnant Guest notified Carnival as soon as reasonably practicable upon becoming aware that she would not be able to join the Package, but shall otherwise have no liability whatsoever.

Carnival expressly reserves the right to refuse passage to board to any Guest who appears to be in an advanced state of pregnancy and Carnival shall have no liability whatsoever in respect of either such refusal and/or the carriage of any such Guest.

(d) Health: Carnival’s ships visit numerous ports in a number of countries. You are solely responsible for checking with your doctor/travel agent which vaccinations or medication are recommended or required for those countries. If you have any health issues which may require emergency treatment or specialized equipment, you must notify us at the time of booking.  See Section 4 and Section 9 which contain important information.

(e) Weather conditions: The Guest acknowledges and agrees that the cruise may be booked in a location that is susceptible to severe weather systems, including but not limited to, hurricanes, tropical storms and depressions, and that Carnival reserves the right to alter the ship’s course, ports of call, Itinerary, activity and shore excursions to avoid such weather systems and ensure the comfort and safety of the Guest and crew, without liability to the Guest.  There is no obligation on Carnival to advise passengers of weather forecasts prior to a Cruise.  Guests cannot cancel a cruise if the weather forecasts do not meet their expectations.

(f) Travel documents: Whilst Carnival, or your travel agent, can give you general guidance on passport and visa requirements, it is the legal responsibility of each Guest to ensure that there is valid and appropriate travel documentation including passports and visas for each Guest for eligibility to travel at the time of embarkation and throughout the Package and the various ports of call for the cruise. In addition to immigration and customs requirements, the U.S. Government and others place restrictions on the carriage of Guests whose names appear on Government watch lists or who are deemed legally ineligible to travel. It is the Guest’s sole responsibility to ensure his/her legal eligibility to travel. Carnival is not responsible for obtaining visas for any Guests - Guests are advised to check with their travel agent or the appropriate Government authority to determine the necessary documents and travel eligibility requirements. In addition, due to the current COVID-19 pandemic, ports of entry and departure may require additional documentation such as PCR test results, certificates of travel and evidence of vaccination. Guest is solely responsible for obtaining such documentation and Carnival shall not have any liability for denied entry due to failure to produce the required documentation. Visit www.gov.uk/foreign-travel-advice for further information on entry requirements. Carnival may cancel the booking of any Guest who is or becomes ineligible to travel for any reason, or who is travelling without proper documentation. Under these circumstances the Guest will not be allowed to board the ship and no refund of the Cruise Fare or the Price or other compensation will be provided. Under no circumstances shall Carnival be liable for any costs, damages or expenses whatsoever incurred by any Guest as a result of such cancellation or denial of boarding.  If the Guest boards the vessel then this does not create any liability to Carnival if it is subsequently assessed that the Guest does not have valid or appropriate travel documents and or visa requirements for all or part of the Package even where Carnival representatives have seen the documents prior to boarding.

(g) US roundtrip cruises: Guest acknowledges that, for a cruise commencing in a United States port for a round-trip cruise via one or more United States ports, Guest must complete the cruise and disembark at the embarkation port. Failure to do so may result in a fine or penalty being imposed by the United States Customs Service or other governmental agency. In consideration for the Fare paid, Guest agrees to pay any such fine or penalty imposed because of Guest’s failure to complete the voyage.

(h) Insurance: It is a condition of the Contract with Carnival that all Guests must have full and valid travel insurance in force for the entire duration of their Package. Insurance cover must include, as a minimum, cancellation of your cruise and the other components of your Package, medical and repatriation coverage for not less than £2 million and the cost of emergency evacuations from the ship, including by helicopter. Your travel insurance must also cover pre-existing medical conditions worldwide, or as a minimum, in the countries that the Guest is due to visit. In light of the COVID-19 pandemic, you should also ensure that the insurance covers you in the event that you cannot go on your cruise because you have COVID-19, you have been told to self-isolate or you fail a test at the departure or arrival airport or port of embarkation, as this will be your responsibility not Carnival’s. In addition we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you as a result of you or your party contracting COVID-19 during your cruise holiday. You must ensure you have travel insurance which covers these costs for you. Any cost or expense which is reasonably incurred by Carnival, its agents or any third party provider for or on behalf of the Guest in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the Guest to Carnival, whether or not such sum is covered by the Guest’s travel insurance.

(i) The Guest admits a full understanding of the character of the vessel and assumes all risks incident to travel and transportation and handling of Guests and cargo. While at sea or in port the availability of medical care may be limited or delayed. Guest acknowledges that all or part of their voyage may be in areas where medical care and evacuation may not be available. Guest agrees to indemnify and reimburse Carnival in the event Carnival elects to advance the cost of emergency medical care, including medical care provided ashore as well as transportation and/or lodging in connection therewith. Guests who embark in violation of these Booking Conditions assume all associated risks and agree to indemnify and reimburse Carnival for all resulting losses, costs and expenses, including without limitation those related to the vessel’s deviation from its scheduled route, and other expenses attributable to disembarkation of such Guests.  Guests are encouraged to contact Carnival at shipadmin@carnival.com  prior to sailing with any questions about their fitness to travel.

6. AMENDMENTS AND TRANSFERS

Your Package can be transferred to another person prior to the start of the Package for any reason, provided that you give Carnival no less than 7 days’ notice before your departure date. The replacement Guest must satisfy all conditions applicable to the Package and Carnival may require satisfactory evidence before agreeing to the transfer. The replacement Guest must also satisfy all of the terms of this Contract, including but not limited to the COVID-19 Guest Protocols.  Where Carnival agrees to the transfer, both the Guest and the substituted Guest shall be jointly and severally liable for the payment of any balance of the fare due and for any reasonable additional fees, charges or other costs arising from the transfer. Carnival will charge an administration charge of $50 USD or its equivalent in foreign currency for effecting such a transfer within 60 days prior to departure date.  Subject to the foregoing, guest transfers and/or amendments to the Package or the Cruise (e.g. change of sailing date or change of ship) will generally be treated as a cancellation based on the table below and are subject to the cancellation terms in Section 10.

 

Duration

Days Prior to Departure

2-5 days

75

6+ days and all Alaskan, European, Transatlantic, Transpacific and Panama Canal cruises

90

 

Guests transfers and/or amendments to air booked on FLY2FUN Restricted Fares are not permitted and subject to a cancellation charge of 100% of air price.  Transfers and/or amendments to air booked on FLY2FUN Flexible Fares, within 60 days prior to departure are subject to an amendment charge of $200 USD  per guest (We define this as change in air city, air schedule change or removal of air. If the guest is no longer travelling we actually cancel the guest and they are subject to standard penalties for the air, and we add a new guest and if new guest wants air they are treated as new).  Some airlines do not allow transfers on scheduled booked flights, and thus we may have to cancel the previously booked flight and rebook to complete the requested change; transfers and amendments to air are subject to availability, and you are responsible for payment of any charges imposed resulting from the change.

7. PRICES AND CARNIVAL’S RIGHTS TO VARY PRICES AND EXTRAS

(a) Carnival reserves the right to vary particulars and prices shown in the brochure after the date of publication. Prices, discounts, supplements (including fuel supplements) and special offers advertised in the brochure or elsewhere may be withdrawn or changed.  Prices may go up or down. Guests will be advised of the current prices and charges before their booking is confirmed.

(b) Carnival reserves the right to vary the Price of your Package after your booking has been confirmed due directly to changes in transportation costs such as fuel or other power sources,  changes in taxes or fees on the travel services included in your Package imposed by third parties not directly involved in the performance of the Package (including, but not limited to tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports);, and currency changes in relation to an exchange rate variation.

If such Price variation(s) mean that the Guest has to pay an increase of more than 8 per cent of the Price, the Guest may cancel the Contract and receive a full refund of all monies paid (except for any amendment charges or insurance premiums). Carnival will consider an appropriate refund of insurance premiums paid if the Guest can show that he/she was unable to transfer or re-use the policy. Should the Guest decide to cancel for this reason, the Guest must exercise his right to do so within the period that we specify in the notice of price change. Alternatively, the Guest can accept an offer of an alternative Package (if we are able to provide an alternative) and transfer payment made in respect of the original Package to the alternative Package. If the cost of the alternative Package is less than the original Package, the difference in Price will be refundable.  If you do not accept the alternative Package and terminate the Contract, we will provide you with a refund together with any compensation that may be payable in accordance with the Package Travel Regulations and Sections 6 and 10 as appropriate. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the Price of your Package due to contractual and other protection in place.

No Price increases shall be made less than 20 days before departure.

Likewise the Guest has a right to a price reduction corresponding to any decrease in the costs referred to in the above paragraph that occurs once the contract is concluded. In this case We may deduct administrative expenses from any refund owed to the Guest as a result of the reduction in price.

(c) All on board accounts (Sail & Sign account) for onboard services and goods, Shore Excursions and other activities, and spa treatments, whether booked in advance or onboard the ship, are payable in United States Dollars (USD) and must be settled in full with Carnival by credit card or debit card before the Guest leaves the ship. If a Guest fails to settle his on board account at or before completion of the cruise, Carnival reserves the right to charge interest on the outstanding sums until the date of actual payment and shall be entitled to make a reasonable administration charge for the subsequent collection of such sum due in addition to any costs of legal process. We also reserve the right to cancel any future bookings that the Guest may have and to set off any sums owed to Us by the Guest against any sums due to the Guest from Us, without prejudice to any other remedies We may have under these terms and conditions or otherwise.

8. LUGGAGE, PERSONAL PROPERTY, ANIMALS AND PROHIBITED ITEMS(a) Each fully paid Guest will be allowed a reasonable amount of luggage containing their personal belongings and, subject to Section 9, medical/mobility equipment on board the ship. Luggage means only trunks, valises, satchels, bags, hangers and bundles with their contents consisting of clothing, toiletries and similar personal effects as are necessary and appropriate for the purpose of the journey. All luggage, including wheelchairs and mobility aids, must be kept in the Guest’s cabin. See also Section 9 below. Where Guests are travelling by air they are required to check the airline restrictions for luggage which may be less than that allowed by Carnival on the Cruise. Weight and size restrictions are set out in the A to Z of Cruising contained in our brochure It is mandatory that all Guests purchase a travel insurance policy that covers luggage, contents and accidents.

(b) Where Carnival has authorised the Guest to bring mobility or other medical equipment on board pursuant to Section 9, Guests are restricted to having on board the ship two pieces of mobility or other medical equipment with a combined value not exceeding £3,500 per cabin, unless otherwise agreed in writing with Carnival at the time of booking. Other conditions for such equipment are set out below. The cost for loss or damage to mobility and other medical equipment caused by the fault or neglect of Carnival or a shipping incident is subject to Carnival’s absolute discretion to either repair or replace the equipment.

(c) Carnival shall not be liable for any loss or damage before luggage comes into Carnival’s actual custody onboard or after baggage leaves Carnival’s actual custody onboard, including, but not limited to, loss or damage by airlines or other transportation services; any loss or damage of baggage while not in the actual possession, custody and control of Carnival; damage due to wear, tear or normal usage; any loss or damage of perishable items, medicine, alcoholic beverages, cash, securities or other financial instruments, or any loss or damage while in the custody and control of stevedores. Carnival’s liability for lost or damaged luggage carried at sea shall be limited in accordance with EU Regulation 392/2009 on the Liability of Carriers of Passengers by Sea in the Event of Accidents (EU Regulation 392/2009) and The Athens Convention 2002, copies of which are available on request. The applicable limits are set out in Section 17 - limitations on liability.

(d) Carnival shall not be liable for the loss of or damage to money, negotiable securities, gold, silverware, ornaments, works of art, or other valuables, except where such valuables have been deposited with Carnival Guest Services for the agreed purpose of safe-keeping in which case Carnival shall be liable up to the limits set out in the Athens Convention 2002 and EU Regulation 392/2009, unless higher limits are agreed in writing. See Section 17 for the applicable limits. Use of the cabin safe-deposit box shall not constitute safe-keeping by Carnival and articles are kept in the safe-deposit at Guest’s own risk. Guests must ensure that their personal possessions and valuables are with them at all times.

(e) No Guest is permitted to bring on board ship live animals except for a specially-trained assistance dog which is part of the Pet Scheme. Notice must be given to Carnival at the time of booking and no less than 14 days before departure.  For reasons of safety there is a limit to the number of assistance dogs that can be carried on board. Guest will be solely responsible for any and all damage and/or loss caused by assistance animals. Many of our ports of call have strict entry requirements for animals so Guests who wish to disembark in ports of call should ensure that they know the policy of each destination before making their booking as Carnival will not be liable for any failure to visit a port of call due to such entry restrictions.  No other animals including comfort animals or pets will be allowed to travel. 

(f) Weapons, firearms, contraband, ammunition, explosives, incendiary devices, or other dangerous items are strictly prohibited on board ship. Carnival reserves the right to confiscate, destroy and/or turn over to authorities these or any other items it deems in its sole discretion to be detrimental to the safety or comfort of any person or which are otherwise improperly in the possession of any Guest. Each Guest warrants that no such articles are contained in any receptacle or container carried or presented as luggage. Alcoholic beverages are prohibited except as provided for in Section 12(f). All Guests agree that Carnival has, at all times with or without notice, the right to search Guest’s baggage and/or personal effects for any of the prohibited items, at any location, to ensure compliance with these safety restrictions. Any Guest who refuses any such search or screening, or any Guest travelling with such items, may be denied boarding or disembarked and no refund of the Cruise Fare or Price will be issued. The Guest will be solely responsible for any and all damage and/or loss caused by his violation of this policy.

9. FITNESS TO TRAVEL, SPECIAL NEEDS, FOOD ALLERGIES PREGNANCY, INFANTS, DRINKING, DISEMBARKATION

(a) In addition to the particular representations as set forth in Section 4, the Guest making the booking represents that he and those travelling with him are physically fit to travel at the time of embarkation and the Guest must notify Carnival in writing at the time of booking the cruise of any condition, including but not limited to reduced mobility or any disability, of any Guests in the booking which may require special arrangements, medical equipment/ supplies, care or assistance during the cruise, embarkation or disembarkation or at the port terminals and of any specific needs with regards to accommodation, seating or services required and whether they need to bring any specific medical equipment on board or assistance dogs on board. Carnival may refuse boarding to Guests that cannot be carried safely and in accordance with all applicable safety requirements established by International EU or national law or where embarkation, disembarkation and carriage of the Guest cannot be carried out in a safe and operationally feasible manner. All notifications of such specific needs must be provided to Carnival at 0845-351-0556 or toll free at 0808-234-0680 to discuss the details of their specific needs.  Carnival ships have a certain number of cabins that have been modified for people with disabilities or limited mobility. These must be requested on booking and are sold on a first come first serve basis.

Carnival can refuse to accept a booking or refuse to embark any Guest on the grounds of safety taking into account the provisions of applicable law including the International Management Code for the Safe Operation of Ships and for Pollution Prevention and the International Convention for the Safety of Life at Sea. It is important that the fullest information is provided by the Guest at the time of booking.

(b) Where strictly necessary in order to meet with applicable safety requirements,  Carnival may require a Guest with a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day tasks and capable of providing the assistance required by the Guest. This requirement will be based on safety grounds and may vary from ship to ship and/or Itinerary to Itinerary. Examples of Guests who may fall into this category include Guests who are confined to wheelchairs or who require assistance with personal care including feeding. The assessment of whether or not it is strictly necessary for a Guest to be accompanied will be based on information provided at the time of booking.

(c) If the Guest has any particular conditions, or is a Disabled Person or Person with Reduced Mobility and requires personal care or supervision, then such personal care or supervision must be provided by the Guest at the Guest’s expense. The ship is unable to provide respite services, one-to-one personal care or supervision or any other form of care for physical or psychiatric or other conditions.

(d) If a Guest’s circumstances change between the date of booking the Cruise and the date of commencement of the Cruise, the Guest must inform Carnival as soon as possible and advise any need for special arrangements, medical equipment/ supplies, care or assistance. Carnival reserves the right to refuse to carry any Guest who has failed to provide adequate notice to Carnival of any disabilities or need for assistance or need for medical equipment.

(e) In addition to the requirements set forth in Section 4, Carnival reserves the right generally to require any Guest to produce medical evidence of fitness to travel on the Cruise.

(f) It is important that Guests contact the manufacturer or supplier to ensure that any medical equipment they are intending to bring on board ship is safe to use. It is the responsibility of the Guest to arrange delivery to the Ship prior to departure of all medical equipment and to notify the Carnival prior to booking if they need to have medical equipment on board. It is the Guests responsibility to ensure that all medical equipment is in good working order and for arranging enough equipment and supplies to last the entire voyage.  The ship does not carry any replacement and access to shore side care and equipment may be difficult and expensive. Guests must be able to operate all equipment. 

(g) Some ports of call are anchor age ports, and physical conditions may preclude a Disabled Person or Person with Reduced Mobility from going ashore. This decision must be made by the Captain of the Ship based on safety and is binding.

(h) Where a Guest is refused a booking or Carriage based on safety or other grounds connected with disability or mobility then the Guest may require this decision to be provided in writing and Carnival will provide reasons in writing within 5 working days of the request. If the Guest does not agree with the decision of Carnival then the Guest can make a complaint which must be in writing or other permanent suitable means with all supporting evidence. For further information see Section 17(f).

(i) Guests who need the regular use of a wheelchair during the cruise must furnish their own or rent for their own use a standard size wheelchair/scooter. Ships’ wheelchairs are available for emergency use only and for embarkation and debarkation for Guests that require it on a first-come first-served basis. For the safety of the ship and all Guests on board, all wheelchairs and other aids to mobility must be stored in the Guest’s cabin and not in the ship’s corridors. Segways and other similar vehicles are not permitted on board our ships for safety reasons. As some ports of call on our itineraries are accessible only by tender, We cannot guarantee that there will be wheelchair accessibility in every port of call on your Cruise Itinerary and access to tenders to individual wheelchair users will be assessed based on safety risks.

(k) Carnival, acting via the Master, reserves the right to refuse passage, disembark or confine to a cabin any Guest whose physical or mental condition, or behaviour is considered in the sole opinion of the Captain and/or the ship's doctor to constitute a risk to the Guest's own well-being or that of any other Guest or crew member. Carnival and the Captain reserve the right to disembark any Guest whose behaviour affects the comfort, enjoyment, safety or well-being of other guests or of any crew. 

(l) Guests are reminded that some foods may cause an allergic reaction in certain people due to intolerance of some ingredients. If the Guest has any known allergies, or is intolerant to any food, he/she is required to report it to the Maître d’hôtel as soon as convenient after boarding the ship. It is the responsibility of the Guest to ensure that he/she actively avoids any food he/ she is allergic to. Carnival will take all reasonable care if made aware in writing of any specific food or ingredient the Passenger has an allergic reaction to and will assist the Guest within reason to avoid any such food or ingredients if made aware by the Guest prior to ordering such food.  Carnival is not under any obligation to prepare or provide special meals for Guests.

10.  CANCELLATION BY GUEST

Bookings will be held until 2 hours prior to the time designated for the start of pre-boarding procedures and arrivals any later than this time will be deemed to be a “no-show” and treated as a cancellation by the Guest. No refunds will be made in the event of “no shows”, unused tickets, lost tickets or for cancellations received late or after the start of the Cruise. You may cancel your booking at any time before departure by [accessing your booking on the Website] or by calling Carnival at 0845 351 0556, or via your travel agent who will notify Us on your behalf. If you cancel your holiday, Carnival will incur costs in cancelling your arrangements and therefore you must pay to Carnival the cancellation charges listed below which are either the deposits or a percentage of the Price, whichever is greater, and are based on the amount of time that you cancel before departure. For cancellation charges related to group bookings, partial ship charters or full ship charters, please refer to your charter Contract or group booking agreement for the terms and conditions that apply to cancelling or amending your booking. Carnival strongly recommends the purchase of holiday cancellation insurance as it may be possible for Guests to reclaim cancellation charges under their insurance policy. Claims should be submitted to the appropriate insurer.

Days prior to departure date

Cancellation charge per guest

Up to 56 days

Deposits towards Total Price (except *Instant Saver)

55-30 days

Deposit or 50% of Total Price, whichever is greater (except *Instant Saver)

29-15 days

Deposit or 75% of Total Price, whichever is greater (except *Instant Saver)

14 days or less

100% of Total Price (except *Instant Saver)

FLY2FUN Restricted Fares

100% of Total Air Price

 

Total Price is defined as Cruise Fare, Air Fare, Transfer Services and Hotel Stay.

All deposits paid are non-refundable.

*Instant Saver: Subject to 100% cancellation penalty since full payment of Total discounted Price is due at booking.

In the event of Unavoidable and Extraordinary Circumstances occurring at the place of destination which significantly affect either the performance of the Package or the carriage of the Guest to the destination, the Guest has a right to cancel the Contract before the start of the Package without paying any cancellation charge. In such circumstances the Guest shall be entitled to a full refund of all monies paid, but shall not be entitled to additional compensation. Our usual cancellation charges apply to cancellations for all other reasons. Note that cancellations under this section will only be considered close to departure and this provision does not cover you if you have a disinclination to travel due to health or security concerns.

For the avoidance of doubt, circumstances which prevent the Guest from travelling on their cruise holiday (rather than circumstances which significantly affect the performance of the Package by Carnival or the Guest’s carriage to the destination) do not give the Guest the right to a full refund and cancellation charges will apply. For example, a national or local requirement that the Guest may need to self-isolate or enter any form of quarantine on their return home does not entitle the Guest to cancel the Contract without paying cancellation charges. Changes in FCDO advice do not entitle Guests to cancel but please tell us if you have concerns about FCDO advice against travel. Likewise, a Guest testing positive for COVID-19 and being unable to travel is not entitled to a refund but may qualify for a Future Cruise Credit under our Carnival Refund Policy. Note, however, that flight elements of fly-cruises will not be refundable. Guest should ensure that their travel insurance provides sufficient cover for any situations that may arise as required by Section 5(h) above.

11. CARNIVAL’S RIGHT TO CANCEL OR MAKE A SIGNIFICANT CHANGE

(a) Carnival will do its best not to cancel or make any alteration to a Package after a booking has been made, however such changes are sometimes necessary. Most alterations made by Carnival will not be significant and Carnival has the right to make such alterations without paying the Guest compensation. Any alterations made by Carnival to their pre and post departure requirements and procedures for reasons of health and safety (such as any alterations required in response to Coronavirus (COVID-19)) are  unlikely to constitute significant alterations and such alterations do not give the Guest the right to compensation or the right to cancel the Package without charge. Carnival shall be entitled to cancel the Package Contract or change or curtail the Package where this becomes reasonably necessary on operational, commercial or other grounds. Whenever Carnival makes a change to the Package, even if an insignificant change, Carnival will inform the Guest or his travel agent as soon as reasonably possible.

(b)  If Carnival:

(1) is constrained by circumstances beyond its control to make a Significant Alteration to the Package, or cannot fulfill the special requirements of the Guest that it has agreed to in the Contract, the Guest will have the choice of either accepting the alteration, accepting an offer of an alternative holiday of comparable standard if available (Carnival will refund any Price difference if the alternative is of a lower value) or cancelling the Package and receiving a full refund of all monies paid. The Guest recognises and agrees that it will not normally be possible for Carnival to offer an appropriate substitute holiday which is available at about the same time as and/or with a similar Itinerary to that originally booked, but Carnival will do its best to provide a suitable alternative holiday of similar duration and value. The Guest must notify Carnival of his decision within the period specified; or

(2)  cancels the Package, or the Guest cancels the Package in accordance with Section 11(b)(1), compensation will not be paid where the change or cancellation is due to (i) Unavoidable and Extraordinary Circumstances or (ii) non-payment by the Guest or (iii) where the minimum number of Guests specified as being required for a Package to proceed is not reached and we notify you within the period specified in the Contract. 

(c) Without limitation to the foregoing clauses and in accordance with EU Regulation 1177/2010, concerning the Rights of Passengers when Travelling by Sea and Inland Waterways (EU Regulation 1177/2010), if there is a delayed departure from a port of embarkation within the European Union, Carnival will inform Guests as soon as possible of the delay and of the estimated departure time and estimated arrival time as soon as that information is available. Where Carnival reasonably expects the departure of a Cruise to be delayed for more than 90 minutes beyond its scheduled departure time, Guests departing from port terminals shall be offered free of charge snacks, meals or refreshments as are appropriate given the waiting time, provided they are available and can reasonably be supplied. If the delay in departure necessitates a stay of one or more nights or a stay additional to that intended by the Guest, where and when physically possible Carnival shall offer Guests departing from port terminals free of charge adequate accommodation, on board or ashore, and transport to and from the port terminal and place of accommodation in addition to the snacks, meals and refreshments previously referred to. The maximum amount that Carnival will pay for accommodation ashore and transport to and from the port terminal is the GBP equivalent of EUR 80 per night for a maximum of three nights.  No payments shall be made to Guests unless authorised by Carnival in writing. Carnival will not have an obligation to provide such accommodation ashore where the delay is caused by weather conditions endangering the safe operation of the ship. These provisions do not apply after the cruise has commenced or where the cruise is cancelled. In those circumstances Carnival’s obligations are set out in Sections 11(a) and (d).

(d) After departure, Carnival does not guarantee that the cruise ship will call at every port on the Itinerary or follow every part of the advertised route or schedule or that every part of the Package will be provided. Carnival reserves the absolute right to decide whether or not to omit any port(s) and/or to call at additional ports and/or to change the advertised route, schedule or other element of the Package. However, in the unlikely event of Carnival being unable to provide a significant proportion of the Package after departure, Carnival will make suitable alternative arrangements, at no extra cost to you, for the continuation of the Package.  We will grant you a price reduction if the proposed alternative arrangements result in a package which is of lower quality than that specified in the Contract. You may reject the alternative arrangements offered to you only if they are not comparable to the arrangements in your Contract or if the price reduction we grant is inadequate. We will, where appropriate, provide you with transport back to the place of departure or to another place to which you have agreed with Us.  Compensation will not be payable if an alteration is insignificant or it does not affect the value of the cruise or if Carnival is not able to provide a significant proportion of the Package due to Unavoidable and Extraordinary Circumstances or is not at fault.

(e) Transit or part transit of straits, other sea areas controlled by vessel traffic schemes, canals, rivers and all other navigable waterways may be subject to delay due to operational circumstances and/or the requirements of the local authorities and Carnival shall have no liability in respect of any such delay.

12. COMPLIANCE WITH RULES, SOLICITATION, SMOKING, DRINKING, ILLEGAL ACTIVITY, SEARCHES, BEVERAGE POLICY

(a) Guests are expected at all times to conduct themselves in a proper manner and with due regard to the health, safety, comfort, enjoyment and general well- being of all persons both on board the ship and involved in the provision of any service or facility forming part of the Package or any shore excursion, and the Guest expressly agrees to this. Guest agrees during the course of the Cruise to follow the directions of the ship’s Master, or his authorized officer and to follow and adhere to all onboard rules and policies, including COVID-19 Guest Protocols. Guest further agrees not to solicit anyone on the ship for any commercial or professional purposes.

(b) Any and all forms of smoking, including but not limited to, cigarettes, cigars, electronic cigarettes, and personal vaporizers, are strictly prohibited onboard except in designated exterior open deck areas, certain night clubs, and designated areas in the casino. All staterooms and suite accommodations are entirely smoke free, including the outside balcony. Guest agrees to strictly comply with Carnival’s non-smoking policy and agrees that Carnival has the right to disembark the Guest for failure to observe Carnival’s non-smoking policy. 

(c) Guest further acknowledges and agrees that any breach of Section 12(a), and 12(b) shall, in the sole discretion of Carnival, constitute a material breach of the Contract. In the event of such breach, Guest forfeits all rights hereunder, including the right to remain on board. Carnival reserves the right to disembark the Guest(s), at any port, as determined by Carnival. Carnival shall not be liable for any refund or other compensation or damages whatsoever to any Guest disembarked pursuant to this provision, or who disembarks because another Guest is so disembarked. Guest and Carnival further agree that any breach of the non-smoking policy would also cause Carnival to incur damages, including but not limited to, loss of guest goodwill, revenue, cleaning, maintenance and/or other costs. Guest and Carnival expressly acknowledge the difficulty of ascertaining the amount of such damages, and therefore agree that a reasonable estimate of the damages for any violation of the non-smoking policy is $500 USD.  Guest authorises a charge in this amount as liquidated damages, as well as repatriation expenses (including airfare) against Guest’s on board charge account, without further notice, for any breach of the non-smoking policy.

(d) Guest agrees, in all ports of call, to return to the vessel or pre-boarding location in accordance with instructions given by the vessel’s Master or his authorized officer and in accordance with Carnival’s COVID-19 Guest Protocols. Guest further acknowledges that shipboard and shore side clocks may have different times, but it is Guest’s responsibility to return so as not to miss the ship’s departure. Any costs associated with transporting Guest to rejoin the ship including, but not limited to, governmental fees, visa fees, subsistence, lodging, air fare, launch fare, car hire or agency fees shall be for the account of Guest.

(e) Carnival has a “zero tolerance” policy toward any illegal activity or behaviour by Guests or crew aboard. Guest agrees to comply with this policy and further acknowledges that it is Carnival’s policy to report incidents of illegal activity or behaviour to the appropriate law enforcement authorities.

(f) Beverage Policy: Guests will be limited to purchasing a maximum of 15 alcoholic beverages per person, age 21 and over, per day while on board. For safety reasons, Guests are prohibited from bringing alcoholic beverages on board with the following exception: At the beginning of the Cruise during embarkation day, guests (21 years of age and older) may carry on in their hand luggage, one 750 ml bottle of sealed/unopened wine or champagne per person.  A $15 corkage fee (a charge levied at an onboard restaurant for every bottle of wine served that was not bought on the premises), per 750 ml bottle, will be charged should guests wish to consume their wine or champagne in a main dining room, steakhouse or bar.  Guests are also prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in Refunds bottles.  A small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice, milk) packaged in cans or cartons may be brought on board on embarkation day, only if carried on in guests’ hand luggage (not in checked-in luggage).  A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12 ounces each or less per person.  Any spirits, beer, other forms of alcoholic beverage, and non-alcoholic beverages, outside of the specific exceptions referenced above, are strictly prohibited (in both carry-on and checked luggage) and such items will be confiscated and discarded and no compensation will be provided. Alcoholic beverages purchased in the ship’s gift shops or at a port of call may not be consumed onboard and will be retained by Carnival until the end of the voyage. Carnival reserves the right to refuse to serve alcohol to any passenger. Guest acknowledges that the minimum age permitted for the purchase, possession or consumption of alcoholic beverages aboard Carnival’s vessels is twenty-one (21). Guest agrees to supervise all persons under age twenty-one (21) under Guest’s charge to ensure that they do not violate this, or any other, shipboard regulation. Guests who attempt to purchase alcohol by using false identification or the Sail & Sign card of a Guest who is twenty-one or older will be deemed in violation of this policy. Any Guest twenty-one or older who attempts to or purchases alcohol for any guest under twenty-one will also be deemed in violation of this policy. Guest agrees that Carnival has the right to disembark any Guest who violates this policy and as well as any adults traveling with minors who violate this policy or any other shipboard regulation.

(g) If any Guest is denied the right to board an aircraft because in the reasonable opinion of the Captain, the Guest is unfit to travel or represents a threat to the safety of the aircraft or its passengers or crew or is abusive or disruptive, Carnival will not be liable to complete the Guests holiday arrangements and will not be liable to pay any refunds or compensation. If an aircraft is forced to make an unscheduled landing as a result of the conduct of any Guest, Carnival shall have the right to recover the full cost thereof from the Guest.

(h) Behaviour in Hotels: When you book accommodation through Us, you accept responsibility for the proper conduct of all members of your party during your stay. You must also abide by any policies or procedures relating to COVID-19 as adopted by any hotel or accommodation.  We reserve the right at any time to terminate the stay of any party member whose behaviour is such, in the reasonable opinion of the accommodation provider or Us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore We shall be under no obligation to whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify Us for the full amount of any claim (including all legal costs) made against Us by the accommodation provider or any third party as a result.

(i) Guests must comply with all onboard rules and policies including, but not limited to, all environmental policies and procedures, and shall familiarize themselves with the nature and character of the ship, as well as, onboard waste / recycling receptacle stations, and Guest agrees to comply with all environmental laws and regulations. All guests must adhere to Carnival’s environmental policy as follows: Any dumping or pollution of any kind including discharge of any item into the ocean and/or waterways is strictly prohibited. Guest will be strictly liable for any illegal dumping or pollution. Any willful or negligent act of discharging or releasing any unauthorized item overboard, without the express permission of the ship's staff may result in a $500 charge, per violation, posted to Guest’s Sail & Sign® account. Additionally, Guest will be charged the reimbursement cost of any unauthorized discharged property belonging to Carnival and such charge will be posted to Guest’s Sail & Sign® account. Guest shall also be responsible for any fines or penalties imposed on Carnival by any government, governmental agency or official, port or port official, or for expenses or losses caused or incurred for Guest’s violation of this policy. Violation of this policy may result in the disembarkation of all guests in the stateroom. Guests who are disembarked for violating our environmental policy will be responsible for all financial charges and expenses to return home, and no refund of their unused cruise fare will be provided. Additionally, they may be prohibited from sailing with Carnival Cruise Line in the future.

(j) Compliance with APHIS regulations: To protect U.S. agriculture and natural resources from the introduction and spread of foreign plant and animal pests and diseases please be advised that agricultural products including seeds, soil, live insects, food such as fresh fruit, vegetables and animal products including meat, milk, and eggs must not be brought back to the United States. This food includes meals that were offered during the cruise but were not consumed. If you have in your possession any meals or food, including any fresh fruit, vegetables and animal products such as meat sandwiches, milk, eggs from the ship, you must leave them behind or deposit them in the amnesty bin/food collection bin at the exit during disembarkation.  These items are prohibited entry by U.S. Customs and Border Protection and the U.S. Department of Agriculture. Violations of these prohibitions may result in penalties and fines to the Guest.

(k) Tampering with Life Saving Devices: Guest agrees to not tamper with or discard over board any life saving device such as, but not limited to; life rings and life jackets, unless in an emergency or instructed to do so by the ship’s master. Tampering with life-saving devices may result in a fine to the Guest.

(l) Guest agrees not to engage in any lewd, lascivious, indecent, obscene, offensive, or outrageous behavior while on board and specifically agrees that violation of this policy may result in confinement or debarkation from the vessel with no refund to the Guest and at Guest’s own expense for repatriation and travel. Furthermore, all guests should ensure their clothing and accessories are respectful to fellow guests. Specifically, items worn during the cruise should not contain any message that may be considered offensive or contain nudity, profanity, sexual innuendo/suggestions. In addition, clothing/accessories should not promote negative ethnic or racial commentary, or hatred or violence in any form.

13. PERSONAL DATA; VIDEO SURVEILLANCE; RIGHT TO SEARCH, INSPECT OR DETAIN; PRIVACY NOTICE AND PUBLIC WIRELESS SERVICES

(a) For the safety and security of Guests, Carnival may use closed circuit television (“CCTV”) or other surveillance means onboard the ship, however, Carnival does not undertake to operate all cameras or monitor or record CCTV images at all times. CCTV footage may be retained and passed to the policy or other law enforcement or crime prevention agencies (in any jurisdiction) in order to detect or prevent criminal activity or to assist in the apprehension and prosecution of offenders. There are photographers and camera crew on board the ship taking photographs and making films for Guests to purchase at the end of the Cruise. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell Us otherwise. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. Please be aware that calls made to Carnival, and calls received from Carnival, may be recorded for the purposes of audit, training and the monitoring of services provided by Carnival.

(b) For security reasons it may be necessary for Carnival to enter and search Guest’s cabin, personal safe or storage spaces, or to search or screen any Guest, and/or personal effects, at any location and Guests agree to allow such search upon being so requested by the Master or any authorised person. Any Guest who refuses any such search or screening may be denied boarding or disembarked and no refund of the Cruise Fare will be issued.

(c) Carnival and the Master each reserves the right to refuse passage, disembark or confine to a stateroom any Guest whose physical or mental condition, or behaviour would be considered in the sole opinion of the Captain, in consultation with the ship's physician, to constitute a risk to any Guest or crew member or violates these Terms and Conditions

(d) In order to process your booking and to ensure your travel arrangements go smoothly and to meet your requirements, Carnival needs to use the personal information you provide such as name, postal or email address, date of birth, passport information, debit and credit card details, telephone numbers, likenesses, photographs or other information which could identify Guests personally.  Guests may also provide Carnival or others certain sensitive information such as health, medical, dietary, religious, gender or sexual orientation information. 

(e) In order to process and make arrangements for your Package Carnival may need to pass Guests’ personal and sensitive information to other relevant Suppliers of your travel arrangements such as travel agents, airlines, hotels and transport companies.  Due to the ongoing global COVID-19 pandemic, Carnival must collect and process personal data relating to your health before and during your Cruise in order to satisfy public health requirements and may share with and receive from third party medical service providers any health information and/or samples you provide to us for the purpose of assessing your fitness for sailing at any stage in the booking process, prior to attending the port, at the port and during your cruise. Your personal information may also be supplied to security or credit checking companies, credit and debit card companies, Government enforcement agencies, public authorities such as customs and immigration if required by them, or as required by law. Carnival may also use your personal information for the purpose of carrying out security checks. Your personal information may also be shared with the police or other law enforcement or crime prevention agencies for security purposes. This may involve sending your information between different countries, including countries outside the UK and the European Economic Area (EEA), including the U.S., where controls on data protection may not be as strong as the legal requirements in the UK.

(f) Where we need to transfer your data to a third party based in a country located outside of the UK, either in order to fulfil your booking, or for the purposes of the third party providing us with a service, we will ensure either that the country to which the data is transferred has an adequate level of data protection (as determined by the European Commission) or ensure that we have in place adequate safeguards (as stipulated by the applicable data protection laws) before any such transfers take place. Adequate safeguards will generally comprise the incorporation into our supplier contracts of the standard data protection clauses approved by the European Commission.

(g) Carnival may, but will not be required to, make wireless access to the Internet or access to wireless telephone services ("Wireless Services") available to Guests on board either directly or through a third party service provider.  All Guests agree that use of Wireless Services is at their own risk and that Carnival shall not be liable to Guests in any manner for claims, losses or damages resulting from Guest’s use.  Guests’ use of Wireless Services onboard is public and the privacy of any information sent or received is not guaranteed.  Personal information may be available to third-party service providers and Carnival is not liable under any circumstances for any lack of privacy while using Wireless Services.  All Guests agree that Carnival has the right, but not the obligation to monitor, record, intercept and disclose any transmissions over or using Wireless Services aboard the ship, and to provide billing, account, or use records, and related information relating to all Wireless Services as it deems appropriate in its sole discretion (for example, in response to legal claims or proceedings, or to protect Carnival's rights, Guests or property).  All Guests agree that their use of Wireless Services is governed by Carnival's Terms and Conditions of Wireless Services contained in your folio available on connection to the internet, in addition to any terms and conditions imposed by a third-party Wireless Services provider.

(h) Guest hereby expressly agrees that he/she will not use any tape recording, video, or photograph(s) of himself/herself, any other Guest, crew, or third party on board the ship, or depicting the ship, its design, equipment, or any part thereof whatsoever, for any commercial purpose or in any media broadcast, or for any other non-private use, without the express written consent of Carnival. Guest acknowledges that by boarding the ship, at any time, Guest irrevocably agrees to this provision, which is a condition precedent to being permitted on board the ship and can be enforced by any legal means, including, but not limited to, injunctive relief.

14. DATA PROTECTION

(a) Carnival is a Carnival Corporation & plc brand. The personal information you provide to Carnival, or which is obtained through your dealings with Carnival or with other Carnival group Cruise brands, will be processed in accordance with our Privacy Notice, which describes how your personal data may be processed, and which is available on the Carnival website. Carnival may from time to time change its Privacy Notice; its up-to-date Privacy Notice is made available at carnival.com or by writing to the address given below.

 

Your personal information will be used by Carnival and other Carnival Corporation and Carnival plc group companies or by agents, subcontractors or other commercial partners, including those outside of the EU: to review your dealings with Carnival and other Carnival Corporation and Carnival plc brands including your purchasing and entertainment preferences; to review, develop and improve the cruises and services offered; and for market research purposes and for statistical analysis. We will use appropriate legal and technical safeguards when we do so. This may involve transferring your personal information to Carnival Corporation group companies in the US.

 

(b) Carnival and other companies within the Carnival Corporation and Carnival plc group of companies (including those in the U.S.A.) may wish to contact you by post, email and/or telephone with news, information and offers from Carnival and other Carnival group companies (including, without limitation, Holland America Line, P&O Cruises, Cunard Line, Princess Cruises, Seabourn Cruise Line and Costa Cruises). We will obtain your consent to processing where that is required. If you prefer not to be contacted for the purposes set out above or do not wish your personal information to be passed to other Carnival group companies, please contact UKoptouts@carnival.com. If you wish to obtain a copy of the personal information held about you, please email privacypolicyUK@carnival.co.uk. Carnival may make a charge for supplying this information as permitted by law. We will retain personal information about you for no longer than necessary for the purpose of processing, and you may withdraw your consent to processing at any time if you wish to do so. You may obtain, correct, or erase personal information about you, and restrict or object to processing if you wish. Should you wish to complain about our processing of your personal information you may submit a complaint to the relevant supervisory authority. For more information contact us at: Data Protection Officer, dpo@carnival.com.

15. GUEST’S REIMBURSEMENT FOR FINES, EXPENSES, DEBTS AND DAMAGES

(a) The Guest shall be liable to and shall reimburse Carnival or the Master for any fines or penalties imposed on Carnival by any government, governmental agency or official, port or port official, or for expenses or losses caused or incurred for Guest’s failure to observe or comply with local requirements in respect of immigration, border patrol, customs and excise, agriculture, health or any other government regulation whatsoever, and for Guests who embark the vessel in violation of the Booking Conditions,  any/all resulting damages, losses, costs, expenses, credits, refunds and related claims, including without limitation those related to a deviation of the vessel to disembark such Guests.

(b) The Guest or Guest’s estate shall be liable to and shall reimburse Carnival for all deviation expenses (including loss of revenue), damages to the vessel, its furnishings, operations or equipment, or any property of Carnival caused directly or indirectly, in whole or in part, by any misconduct, willful or negligent act or omission on the part of the Guest or any minors traveling with Guest. The Guest or Guest’s estate shall defend and indemnify Carnival and the vessel, their servants and agents against liability which Carnival or the vessel or such servants or agents may incur towards any person, company or Government for any damage to property, personal injury or death caused directly or indirectly, in whole or in part, by any misconduct, willful or negligent act or omission on the part of the Guest or minors traveling with Guest.

(c) Carnival and the ship shall have a lien upon all baggage, money and other property whatsoever accompanying the Guest and the right to sell the same by public auction or otherwise for all sums whatsoever due from the Guest under their Contract and for the costs and expenses of enforcing such lien and such sale.

16. SHORE EXCURSIONS AND OTHER ACTIVITIES OR SERVICES

(a) Information on Shore Excursions that may be available in the ports that you are visiting are detailed on our Website or in any brochure. Such information is correct to the best of our knowledge at the time of publication and we cannot guarantee accuracy at all times of information given in relation to Shore Excursions or that they will take place as they are not under our control. Shore Excursions may be reserved separately on the Website after a Package has been booked either prior to the start of the Cruise or purchased on board the ship from the Shore Tours Desk. Shore Excursions and other activities or services are sold in US Dollars. If any particular Shore Excursions mentioned are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. 

(b) Due to ongoing COVID-19 pandemic, our ability to operate Shore Excursions is heavily dependent on local laws and regulations, accordingly some amenities in various destinations may be restricted or closed, and movement may be restricted due to physical distancing requirements. When you disembark or embark the ship at ports of call, you may be subject to additional health screening and checks, details to be provided by us before disembarkation at the port of call. There may be additional screening and testing required by the local port authority on disembarkation and embarkation and you must comply with these requirements.

(b) Shore Excursions are provided by local independent contractors.  Even though Carnival may require Shore Excursions to comply with our COVID-19 Guest Protocols , Shore Excursions do not form any part of your Contract with Carnival, even where we suggest particular operators/centres and/or assist you in booking such activities in any way, and are not included in the Cruise Fare or the Price. We have no responsibility for any Shore Excursions which are neither run, supervised nor controlled by us in any way. Carnival will endeavour to select reputable and competent local Shore Excursion operators who apply the local laws and regulations of the relevant country, however, Shore Excursion operators are not Carnival’s servants, agents or suppliers and Carnival is not responsible for any acts or omission which are wholly attributable to the fault of local operators. Carnival does not operate, perform or otherwise organise and/or audit any shore excursions. All Guests must ensure that they are fit and healthy to undertake Shore Excursions. All Shore Excursions are governed by the terms and conditions in the shore excursions brochure.

(c) Special arrangements for those Guests with Disabilities or Persons with Reduced Mobility may be available on certain shore excursions that have been risk assessed as suitable. For details including any cost consequences for making those special arrangements, please contact us with details of any special requirements. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type.

(d) Where Guests purchase shore excursions or local activities directly with a local operator, then in such circumstances, the local operator is entirely independent of Carnival even if Carnival assists the Guest in booking such activities. Carnival is not responsible for any acts or omissions whatsoever of the local operator. Carnival reserve the right to not allow Passengers to participate in any shore excursions or local activities unless approved by Carnival as part of its COVID-19 Guest Protocols

(e) Guest acknowledges that the various shops and services on board the ship, including the spa facilities are run by independent contractors and goods and services purchased by the Guest from these facilities do not form part of the Contract with Carnival and are not part of the Cruise Fare or Price.  Guest acknowledge that the ship’s physician, masseuse, barber, hairdresser, manicurist, fitness or golf instructor, videographer, art auctioneer, gift shop personnel, wedding planners or other providers of personal services are employees of independent contractors. Carnival will endeavour to appoint reputable and competent suppliers, however, and Carnival is not responsible for their acts or omissions.  Independent contractors, their employees or assistants are not agents, servants or employees of Carnival and have no authority to act on behalf of Carnival. Due to the COVID-19 pandemic, some or all of our on-board facilities and/or venues may be closed or restricted or subject to additional procedural requirements due to health and safety considerations, local laws or operational reasons. Please see our COVID 19 GUEST PROTOCOLS.

(f) Carnival does not accept any responsibility for any other services that do not form part of the Package as set out in the Carnival issued confirmation invoice. This includes facilities or services that are advertised in our brochure and those which We have agreed to arrange.

17. LIMITATIONS OF CARNIVAL’S LIABILITY

(a) Guest must inform Carnival without delay of any failure to perform or improper performance of the travel services included in the Contract (a “lack of conformity”) which the Guest perceives during the performance of a travel service included in the Contract. Carnival is liable to the Guest for an appropriate price reduction for any period during which there is a lack of conformity, unless We prove that the lack of conformity is attributable to the Guest, Any liability Carnival may have for death, personal injury or illness caused by its negligent acts and/or omissions, is subject to the limits of liability where applicable, by the international conventions referred to in Sections17(d), 17(e) and 17(f) inclusive. In any event Carnival is not liable to the Guest to pay compensation for damages in respect of any lack of conformity which Carnival proves is attributable to the Guest; attributable to a third party unconnected with the provision of any services included in the Contract; or due to Unavoidable and Extraordinary Circumstances.

(b) For claims not involving personal injury or damage caused intentionally or with negligence or which are not subject to the international conventions referred to in Sections 17(d) and 17(e) inclusive, Carnival’s liability for improper performance of the Package Contract shall be limited to a maximum of three times the  Price which the affected Guest paid for the Package (not including insurance premiums and amendment charges) and Carnival shall have no liability for any loss of business or profits or any other loss or damage which does not arise directly out of the lack of conformity.

(c) All carriage, including transfers, by land, air and sea is subject to the terms and conditions of carriage of the actual carrier. These may limit or exclude liability. They are expressly incorporated into the Contract and they also form the terms and conditions of separate contracts between the Guest and the particular carrier as contained in that carrier’s ticket which is provided to the Guest before the scheduled departure date.  Copies of these terms and conditions are available on request from Carnival. Carnival will ensure that the Guest is informed of the identity of the air carrier once it has been finalized [and details of likely carriers are contained in the brochure]. Carnival does not use any carrier on the UK banned carrier list as per the UK Air Safety List which can be found on the CAA website at www.caa.co.uk The liability of Carnival will not exceed that of any carrier.

(d) Carriage of Guests and their luggage by air is governed by various international conventions (hereinafter “the international air conventions”), including the Warsaw Convention 1929 (whether as amended by the Hague Protocol 1955 or the Montreal Protocol 1999 or otherwise) and the Montreal Convention 1999. Flights between the UK and any member state of the European Union are currently governed by EC Regulation 889/2002 (the version adopted into English law on 1 January 2021 under the European Union (Withdrawal) Act 2018 (EUWA) following the UK’s exit from the European Union) which gives legal effect to the Montreal Convention 1999. To the extent that Carnival may be liable as a non-performing air carrier to Guests in respect of carriage by air, the terms of the international air conventions (including any subsequent amendments and any new convention which may be applicable to a Contract between Carnival and a Guest which includes a flight) are expressly incorporated into these Booking Conditions. The international air conventions may permit the carrier to limit its liability for death and personal injury, loss of and damage to luggage and delay. Insofar as Carnival may have any liability to the Guest in respect of carriage by air, it shall be determined accordingly. Copies of these conventions are available from Carnival on request and may be viewed at the Warsaw Convention PDF and Montreal Convention PDF.

(e) The international carriage of passengers and their luggage by sea is governed by EU Regulation 392/2009 (the version adopted into English law on 1 January 2021 under the EUWA) which may be viewed at the Regulation (EC) No. 392/2009 of the European Parliament PDF and The Athens Convention 2002 which may be viewed at the Athens Convention 2002 PDF. The Athens Convention and EU Regulation 392/2009 are expressly incorporated into these Booking Conditions and any liability of Carnival for death or personal injury or for loss of or damage to luggage which Carnival may incur to the Guest during carriage by sea, whether under the Contract in accordance with these Booking Conditions or otherwise, shall be solely brought and determined in accordance with the Athens Convention and EU Regulation 392/2009 which limit the carrier’s liability for death or personal injury or loss of or damage to luggage and make special provision for valuables (See also Section 8). The limits of liability are assessed by reference to Special Drawing Rights (SDRs) which fluctuate depending on daily exchange rates.

Approximate exchange rates may be calculated using the FX-Rate Currency Exchange Calculator. Up to date figures may be assessed at the International Monetary Fund’s SDR Valuation page.

It is presumed that luggage has been delivered undamaged to the Guest unless written notice is given to Carnival (as carrier):

(1)  in the case of apparent damage, before or at the time of disembarkation or redelivery;

(2) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or redelivery or from the time when such redelivery should have taken place.

(g) In the event of death and/or personal injury, then pursuant to the Athens Convention 2002 and EU Regulation 392/2009, the Guest has a right to compensation for death or personal injury up to 250,000 SDRs per incident from the carrier in respect of a shipwreck, capsizing, collision save where the Shipping Incident resulted from an act of war hostilities, civil war, terrorism, insurrection or a natural phenomenon of an exceptional, inevitable and irresistible character, or was wholly caused by an act or omission done with the intent to cause the incident by a third party. Compensation for a Shipping Incident can increase by a further 150,000 SDRs to a total figure of 400,000 SDRs per incident unless the carrier proves that the incident which caused the loss occurred without its fault or neglect. In the case of a non-shipping incident, the Guest must prove that the incident which caused the damage was the result of the carrier’s fault or neglect. In those circumstances the maximum amount payable will be 400,000 SDRs. In any case involving war or terrorism the maximum amount payable is 250,000 SDRs per passenger or 340 million SDRs per ship per Incident.

(h) Any damages payable by Carnival up to the Athens Convention or EU Regulation 392/2009 limits shall be reduced in proportion to any contributory negligence by the Guest.

(i) Insofar as Carnival may be liable to a Guest in respect of claims arising out of carriage by air or carriage by sea, Carnival shall be entitled to all the rights, defences, immunities and limitations available, respectively, to the actual carrier (including his own terms and conditions of carriage) and under the Athens Convention and EU Regulation 392/2009, and nothing in these Booking Conditions shall be deemed a surrender thereof. To the extent that any provision in these Booking Conditions is made null and void by the Warsaw Convention, the Montreal Convention, the Athens Convention or EU Regulation 392/2009 or any legislation compulsorily applicable or is otherwise unenforceable, it shall be void to that extent but no further.

(j) In respect of any claims for loss of or damage to property including luggage which are not covered by international conventions including the Athens Convention 2002, EU Regulation 392/2009 and/or the Montreal Convention and where liability is not limited by reference to any enactment, terms and conditions, then any legal liability that Carnival may have for any such losses will be limited to £500 per Guest. The Company shall not be liable for lost valuables including jewelry and/or monies under any circumstances. Guests must ensure that their personal possessions and valuables are with them at all times.

(k) Hotels and transfer services included in the Package or purchased at any other time are arranged by Carnival with local Suppliers who may themselves engage the services of local operators. Standards of hygiene, accommodation and transport in many countries where excursions take place are often lower than comparable standards in the UK. Carnival will at all times endeavour to appoint reputable and competent local suppliers. The terms and conditions of the hotels and transfer services will be applicable and are expressly incorporated into the Contract (or any other contract between Carnival and the Guest in respect of such services). These may limit or exclude liability of the hotelier or the transfer services operators. The liability of Carnival will not exceed that of any hotelier or transfer services operators. Local standards of the relevant country will be relevant in assessing performance of the services. In the event of a complaint or legal claim by a Guest, the Contract (or any other contract between Carnival and the Guest in respect of services) will be regarded as having been performed if local standards relating to those services have been satisfied, even if the laws of England and Wales have not been met. In any event Carnival is not responsible for the improper or non-performance of such services which Carnival proves is attributable to: the Guest; attributable to a third party unconnected with the provision of the services included in the Contract and is unforeseeable and unavoidable; or due to Unavoidable and Extraordinary Circumstances.

(l) All employees, agents, contractors and their sub-contractors (including Suppliers as defined in Section 1), as well as all insurers of both Carnival and its Suppliers shall have the benefit of the same rights, defences, immunities and limitations available to Carnival under these Booking Conditions.

(m) Under EU Regulation 261/2004 (the version adopted into English law on 1 January 2021 under the EUWA) you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. Reimbursement in these cases will not automatically entitle you to a refund of the cost of your holiday from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount.  Carnival is not an air carrier and is not liable to pay compensation under Regulation 261/2004.

(n) All rights, limitations and exclusions from liability, defences and immunities of Carnival under this Contract shall also be for the benefit of Carnival’s facilities, whether at sea or ashore, servants, agents, managers, affiliated or related companies, suppliers, shipbuilders and manufacturers of component parts and independent contractors, including, but not limited to, shore excursion or tour operators, ship’s physicians, ship’s nurse, retail shop personnel, health and beauty staff, fitness staff, video diary staff, and other concessionaires, who shall have no liability to the Guest, either in Contract or in tort, which is greater than or different from that of Carnival under these Booking Conditions or under any international convention or third party conditions of carriage referred to in these Booking Conditions.

(o) Where We are unable to ensure your return as agreed in the Contract because of Unavoidable and Extraordinary Circumstances, We will bear the cost of necessary accommodation, if possible of equivalent category for a period not exceeding 3 nights per traveler. Persons with Reduced Mobility and person accompanying them, pregnant women and unaccompanied minors as well as persons in need of specific medical assistance may be entitled to additional costs provided that we have been notified of their particular needs at least 48 hours before the start of the Package. We will not be responsible under this clause where it is the airline that is responsible for your cancelled or delayed return under EU Regulation 261/2004 and clause 16(m) will apply in those circumstances,

(p) Even in the case of Unavoidable and Extraordinary Circumstances, where a Guest is in difficulty, We will provide appropriate assistance including providing appropriate information on health services, local authorities and consular assistance and assisting the Guest to make distance communications and helping the Guest to find alternative travel arrangements. We may charge a fee for giving assistance where entitled to under the Package Travel Regulations.

18. GOVERNING LAWJURISDICTION, ARBITRATION, COMPLAINTS AND TIME LIMITS FOR CLAIMS

(a) The Contract is deemed to be made in England and shall be governed by English law and the exclusive jurisdiction of the English courts. You may, however, choose the jurisdiction of Scotland or Northern Ireland if you are a resident there.

(b) If you have cause for complaint whilst on your Holiday, this must be brought to the attention of Carnival or other local representative at the time so that the problem can be addressed. Should you be unable to resolve the problem during the Holiday you must notify Carnival of your complaint at the earliest opportunity and in any event no later than 28 days after you return from the Holiday. Failure to report the complaint within this time may adversely affect Carnival’s ability to investigate and deal with it and may prejudice any future claim. Complaints relating to EU Regulation 1177/2010 Concerning the Rights of Guests when Travelling by Sea and Inland Waterways (the version adopted into English law on 1 January 2021 under the EUWA) must be made to Carnival in writing within 2 months of the date on which the service was performed. Within one month, Carnival shall respond to the Guest that the Guest’s complaint has been substantiated or rejected or is still being considered. However, the time taken to provide the reply shall be no longer than two months from receipt of the complaint.

(c) Any action by a Guest arising out of carriage by air or sea must be commenced within the time limit prescribed by the Warsaw Convention, the Montreal Convention or the Athens Convention 2002 or EU Regulation 392/2009, as applicable.

(d) If a court or tribunal applies any law other than English law, Carnival shall (in respect of all exclusions and limitations of liability) be entitled to the maximum protection allowed by that law including statutory protection of limitation as to the amount of damages recoverable.

(e) You can also notify any claim to ABTA which a dispute resolution procedure – see Section 20 for further details.

19. WAIVER OF CLASS ACTION: THIS PASSAGE CONTRACT PROVIDES FOR THE EXCLUSIVE RESOLUTION OF DISPUTES THROUGH INDIVIDUAL LEGAL ACTION ON YOUR OWN BEHALF INSTEAD OF THROUGH ANY CLASS OR REPRESENTATIVE ACTION. EVEN IF THE APPLICABLE LAW PROVIDES OTHERWISE, YOU AGREE THAT ANY ACTION AGAINST CARRIER WHATSOEVER SHALL BE LITIGATED BY YOU INDIVIDUALLY AND NOT AS A MEMBER OF ANY CLASS OR AS PART OF A CLASS OR REPRESENTATIVE ACTION, AND YOU EXPRESSLY AGREE TO WAIVE ANY LAW ENTITLING YOU TO PARTICIPATE IN A CLASS ACTION.

20. FINANCIAL PROTECTION

Fly-cruise holidays booked with Carnival:

Carnival holds an Air Travel Organisers Licence (ATOL) number 10599. All the fly-cruise holidays in this brochure are financially protected by the ATOL scheme.  This means that in the unlikely event of Carnival’s insolvency, the Civil Aviation Authority will ensure that Guests booked on flight-based packages are not stranded abroad and will arrange to refund any money that the Guest has paid to Carnival for an advance booking. You will receive a Confirmation Invoice from us confirming your arrangements and your protection under our ATOL. When you pay you will be supplied with an ATOL Certificate. This lists the flight, cruise, any hotel accommodation, transfers and any other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. Please ask for it and check to ensure it includes everything that you booked. For more information about financial protection and the ATOL Certificate please visit the ATOL Certificate page.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to the alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If you have booked a Carnival flight-inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. In this event, you will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. If you have booked a Carnival flight-inclusive cruise holiday via one of our authorised travel agents you should receive from the travel agent a confirmation invoice issued by us which shows that we have arranged the flights as well as the cruise part of the holiday.

Where a travel agent acts as our agent for a booking, any payments of money accepted by the travel agent from you is held on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agent’s obligation to pay such funds to us as ATOL holder for so long as we do not fail as a business. If we as ATOL holder fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder. If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to Trustees any claims which you have or may have arising of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Cruise-only holidays

All our cruise-only holidays in this brochure that do not include flights are protected under the ABTA scheme of financial protection. In the unlikely event of Carnival’s insolvency, ABTA will ensure that guests are not stranded abroad and will arrange to refund any money paid to Carnival for an advance booking.  When you book a cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. Until that point, your monies are not protected by our ABTA membership or any other arrangement. We therefore recommend that you use a travel agent who offers their own financial security arrangements so that in the event that the travel agent becomes insolvent before we issue our confirmation invoice all monies that you have paid to that travel agent will be refunded to you. In the event that our authorised travel agent becomes insolvent after we have issued our confirmation invoice, then all monies you have paid to that travel agent for that cruise only holiday are protected by our ABTA membership.

All bookings made under these Booking Conditions are financially protected as outlined above.

Cruise holidays sold as part of a package organised by your travel agent:

If you book a Carnival cruise-only holiday in conjunction with other services (such as flights, onshore accommodation and/or ground transfers) that are arranged or provided by a travel agent or tour operator (‘travel organiser’) with whom you book. In this situation, where the travel agent provides you with a package holiday incorporating third party services, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not Carnival. Your holiday will not be protected by our ATOL or ABTA bonding. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements (ABTA or otherwise) to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. You should receive a confirmation invoice (and an ATOL Certificate if your holiday includes flights) issued by the travel organiser showing that they are responsible for providing all elements of your holiday. In the event of insolvency of the travel organiser before we have received full payment from them for the cruise-only element of your holiday, your cruise-only booking may be cancelled and we will be under no obligation to provide you with that cruise, or any refund or any compensation. In such circumstances, you should seek compensation from the financial security arrangements (if any) that the travel organiser has made. For further information, please visit the ATOL page or the ABTA page.

>Where a travel agent acts as our agent for a booking, any payments of money accepted by the travel agent from you is held for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agent’s obligation to pay such funds to us for so long as we do not fail as a business. If we fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder.

21. ABTA

Carnival is a member of ABTA, membership number Y5878. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to the ABTA page to use ABTA’s simple procedure.  Further information on the Code and ABTA’s assistance on resolving disputes can be found on the ABTA website.

 

CARNIVAL PRIVACY SUMMARY

Last Updated: April 06, 2021 

Carnival Cruise Line (“Carnival Cruise Line,” “we,” “our,” or “us”) is a division of Carnival Corporation & plc. We recognize that your privacy is important. Your choice to share information with us is an important part of how we provide a world-class travel experience. We’ve developed this Privacy Summary to give you a quick understanding of how and why we collect, use, and share your information both online and in the real world.

If you want more information, you can read the full version of the Carnival Cruise Line Privacy Notice.

HOW WE COLLECT AND USE YOUR INFORMATION

We collect many categories of personal information. The categories we collect may include: Contact and profile information; comments and suggestions, chat and opinions; Payment and transaction information; Location information; Information provided by social networks; Information provided by third parties; Information about fraudulent or criminal activity related to your account.

This information is collected from you in many ways, which are described in the full Notice. A few examples include:

  • WHEN YOU PROVIDE PERSONAL INFORMATION TO US. We collect personal information about you when you register for an account, make a purchase, sign up for marketing communications, participate in an offer, or send it to us.
  • WHILE YOU ARE ON YOUR VACATION. We collect personal information about you when you choose to use our or our third-party partners’ Services, including amenities, excursions, casinos, and otherwise through photo and video footage of our ships.
  • WHEN YOU USE OUR ONLINE SERVICES. We collect some personal information about you automatically as you use our Service and during your vacation.
  • FROM THIRD-PARTY SOURCES. We may also collect personal information from our third-party partners who help us to provide the Service or from other third- party partners to supplement or enhance our information.

We use personal information to facilitate your vacation and our other Services, to fulfill your requests, process transactions and contact you; to send you personalized advertising and promotional content and materials; to analyze and improve our Services and our business; and for other reasons described more fully in our Privacy Notice below.

If you are travelling on an Ocean Medallion Class® vessel, we collect information about your use of OCEAN® services, including our applications, websites, and the on-board interactive features during your trip. Please visit the MedallionClass™ sections of our Privacy Notice for more information.

To learn more about the information we collect and how we use it, see our full Privacy Notice.

HOW WE SHARE YOUR INFORMATION

We share information in a variety of circumstances to provide our services, respond to your requests, improve your experience, and otherwise conduct our business. For example, we may share information:

  • With our affiliates and companies in the Carnival Corporation& plc family of companies, who may use your information in the same way as we can under this Privacy Notice.
  • With travel partners and providers, such as travel agencies, airlines, and excursion operators to facilitate your travel experience.
  • With third party partners and service providers to facilitate our Services, fulfill your orders or requests, when you choose to share your activities on Carnival Cruise Line with your friends and contacts, or when you engage in promotional activities we provide with third party partners.
  • With select third parties, so that they can provide you with information and marketing messages about products and services you may enjoy.
  • In connection with a corporate transaction, such as a merger, sale, reorganization, financing, or in the event of a bankruptcy or related or similar proceeding.
  • Where we believe such disclosure is reasonably necessary to protect the personal safety or health of our guests, family members or others or support the health and wellbeing of our crew and the broader public.
  • As required by law or subpoena where necessary to comply with law and law enforcement, to enforce our Terms, to protect the security or integrity of our Services, and to exercise or protect the rights, property, health and safety of us and other third-parties. To learn more about these and other ways in which we may share your personal information, please see our full Notice.

CHOICES ABOUT YOUR INFORMATION

We want you to understand your choices regarding how we may process your personal information. Depending on how you use the Service, these choices may include the following:

  • ABOUT OUR ADS. We participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your browsing history. To learn more about our advertising practices and your choices relating to advertising, please see the About Our Ads section for more information.
  • PROFILE ACCESS & SHARING SETTINGS. You may access and update your profile information, such as your user name, address, or billing information, and may change some of your data sharing preferences on your account page.
  • DEVICE SETTINGS. If you would like to update your device access permissions, such as permissions to access your geolocation, camera or address book, you can do so in the "Settings" app on your mobile device.
  • PROMOTIONAL MESSAGES. You can stop receiving promotional email communications from us by following the "unsubscribe" instructions provided in such communications. We make every effort to promptly process all unsubscribe requests. You may still receive Service-related communications, including account verification, transactional communications, changes/updates to features of the Services, and technical and security notices.

Please be sure to check the full Privacy Notice for more information about your choices.

REGION-SPECIFIC DISCLOSURES

We may choose or be required by law to provide different or additional disclosures relating to the processing of personal information about residents of certain countries, regions or states. Please refer below for disclosures that may be applicable to you:

QUESTIONS?

For more questions about our Privacy Notice, please feel free to email us at dpo@carnival.com.

CARNIVAL PRIVACY NOTICE

Carnival Cruise Line (“Carnival”,” “we,” “our,” or “us”) is a division of Carnival Corporation & plc. We recognize that your privacy is important. Your choice to share information with us is an important part of how we provide a world-class travel experience. We’ve developed this Privacy Notice to explain how your personal information is collected, used, stored, processed, transferred and disclosed by Carnival Cruise Line, both online and in the real world.

Our Services. This Privacy Notice applies to our websites and applications, including but not limited to, carnival.com and the Hub app (collectively, our “Sites”) and any other website, mobile application, or other online service that links to this Notice as well as to your interactions with us before, during and after one of our vacation experiences (collectively with our Sites, our “Services”).

Please note that this privacy notice does not apply to our processing of information about employees, crew, contractors or our vendor contacts.

By providing us with your personal information or otherwise using our Services, you acknowledge that you have read, understood and agree to the terms of this Privacy Notice and our Terms of Service.

Use the links below to jump to each section:

HOW WE COLLECT AND USE YOUR INFORMATION

We collect personal information in various ways, for example, when you visit our online sites and services, book travel, create an account, enjoy our vacation experiences while on a voyage, communicate with us or otherwise engage with our Services. All of the information collected through our Services may be combined to provide a seamless, personalized experience, regardless of how you interact with us.

The categories of personal information we collect can include:

  • Personal identifiers such as your name, email address, mailing address, phone number, date of birth or similar identifiers.
  • Customer records such as your identification documents, payment information (credit or debit card or other financial information).
  • Commercial information such as your travel history, account data, participation in a loyalty or rewards program, or information about the products or services purchased or considered.
  • Health or medical information such as health monitoring information, accessibility information, care in one of our shipboard clinics, medications, allergies or other medical accommodation needs.
  • Sensory information such as photos and videos of you and audio recordings of phone calls between you and us, where permitted by law.
  • Biometric information, including facial identifiers that can recognize you from photos and video.
  • Preferences you provide to us or generated through your use of the Services, including inferences we may make based on our experience with you.
  • Internet, network and device information from the browser or device you use to access our Services, which could include your IP address, device ID, cookie identifiers, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and or clickstream data.
  • Geolocation data including precise geolocation data from your browser or device or inferred based on your IP address.
  • Professional information if you submit a job application or in connection with your role as a travel partner or agent.

Keep reading to learn more about how we collect personal information you provide to us directly, information we collect through your use of the Services or your travel experience, and information we receive through third parties, and the purposes for which we use your information.

A. When You Provide Personal Information to Us.

  • REGISTRATION & PROFILE. If you register for an account through our Services or complete your traveler profile, we collect your personal identifiers, customer records, commercial information and, if you provide it, information about health or medical conditions. We use this information to create and administer your account, provide you with the relevant Services and information, communicate with you regarding your account and your use of the Services, provide rewards and loyalty program perks, for customer support purposes, and to send you marketing communications by email, push notification, or by text message, in accordance with your preferences.
  • TRAVEL BOOKINGS & ORDERS. If you book travel with us or order additional products or Services, we collect a variety of information, including your personal identifiers, customer records, commercial information and, if you provide it, information about health or medical conditions, as well as any other information you choose to provide to us. We use this information to process your transaction, complete and ship your purchase, book and confirm your travel itinerary, communicate with you and those travelling with you about your itinerary and to administer the Services.
  • INQUIRIES & COMMUNICATIONS. If you communicate with us or other guests through any paper or electronic form to request an itinerary, deck plan, brochure, ebrochure or video, or to otherwise inquire or communicate with us or other guests, we collect your personal identifiers, commercial information, and any other personal information you choose to provide in the content of your message. We use this information to investigate and respond to your inquiries, to facilitate communication with us and the other guests, to provide you with requested information, to enhance the services we offer to our guests, and to manage and grow our business. If you represent a company or agency interested in partnering with us, we will also collect your professional and employment information in order to respond to your inquiries, communicate with you, to manage and grow our organization and to facilitate a business relationship.
  • SURVEYS & SWEEPSTAKES. If you choose to take advantage of a promotion, respond to a survey, or enter a contest or sweepstakes, we collect your personal identifiers, customer records and any other personal information you are requested to provide at the time, or choose to provide to us. We use this information to administer and facilitate the Services, to respond to your submission, to communicate with you, to conduct market research, inform our marketing and advertising activities and improve and grow our business.
  • DEVICE CONTENT (CONTACTS AND PHOTOS). With your permission, we will collect content from the device you use to access our online Services, such as photos from your device camera roll and camera and the contacts from your address book. We use this information to share photos and video you take during your vacation or to communicate with your contacts. For more information on how to withdraw your permission, please see the Choices About Your Information section below.

You may provide personal information for yourself and those traveling with you. By providing us with the travel or contact information of any third party, you confirm that you have the authority to do so on their behalf and have provided them with the information set out in this Privacy Notice. The personal information of each person whose personal information is linked to the same travel itinerary may be accessible by all others included in that same itinerary.

B. While You Are On Your Vacation.

When you take part in the Services aboard one of our ships or at one of our properties, we collect information about your visit, including information about your interactions with our staff, programming and with the technology-enhanced features of our ships and hotels.

There are a few different types of vacation experiences where we may collect and use your information:

  • AMENITIES, EXCURSIONS & ADD-ON SERVICES. If you choose to take advantage of our amenities or enhance your vacation with on-board purchases of goods or Services, we collect your personal identifiers, customer records, and commercial information. Depending on the Service, we may also need to collect information about your health or medical conditions. We use this information to process your transaction, book and administer your Services, to communicate with you and those travelling with you about your Services, and to inform our advertising and marketing activities. Where the Services are provided by third-party companies, we will use your information to coordinate and facilitate their provision of the Service.
  • INCIDENTS AND HEALTH SCREENINGS. If, while traveling with us, you suffer a personal injury, fall ill, submit a claim about a personal injury, or are otherwise involved in an incident, we collect your personal identifiers, health or medical information and details about the incident. We may also screen you for symptoms of potential contagions, such as COVID-19, that may present a risk to the other guests and crew members aboard our ships, including through temperature checks, self-assessment questionnaires and tissue sampling. We use this information to attend to your medical and safety needs and those of our guests and crew, maintain records of incidents, facilitate investigations and remedies, to protect our rights and the rights of our guests, for security and public health purposes, to prevent fraud, and to improve our Services.
  • PHOTO & VIDEO FOOTAGE. We collect a security photo at or before you board our ships. We operate closed circuit television (CCTV) cameras on board our ships, including at all access points and throughout the public areas. These CCTV cameras record continually and images of you may appear in these recordings ("CCTV images"). Photographers and camera crews take photographs and make films for guests to purchase at the end of their vacation or for our own promotional use. They are happy to take reasonable steps to avoid filming or photographing you where you indicate to the person with the camera that this is your preference , but we are unable to guarantee that your images will not be included on an incidental basis. We use this information for our own promotional purposes, to maintain records of incidents, facilitate investigations and remedies, to protect our rights and the rights of our guests, for security purposes, to enable public health measures, to prevent fraud, and to improve our Services. We may apply facial recognition technology to your security photo to facilitate camera-enabled rapid embarkation, debarkation, at entry and exit of the vessel at ports of call. We may also use facial recognition to link the pictures and videos taken by onboard photographers or videographers to you for ease of ordering and to reduce paper waste. After sailing, you will still be able to access your linked photos and videos via our connection with a third-party photo library service. We delete facial biometric identifiers promptly following completion of the voyage though we may retain any photos that have been identified and linked to a guest account for up to two (2) years to enable guest access and purchase of photos and photo memorabilia after the end of the voyage.
  • CASINO. If you choose to play or use the services in one of our Casinos or gaming arcades and/or participate in one or more bingo sessions or online gaming experiences, we may collect your personal identifiers, customer records and commercial information. We also collect information about your gaming activity, such as the games you play, duration of play, results of play, total amount wagered, and amount of winnings. We may use this information to validate your identity and age, to determine your eligibility for promotions and offers during your vacation and for future travel, to inform our marketing and advertising activities, and to communicate directly with you. In addition, we may use this information to generate win/loss statement, to conduct credit checks, process lines of credit, or otherwise as needed to comply with our legal obligations and to prevent or investigate fraud. Note: guest casino sites may only be available in international waters or locations where permitted by applicable jurisdictional laws.
  • MEDALLIONCLASS™. Where available on MedallionClass™ ships and at certain resorts or destinations, we collect information from and linked to your use of your Medallion® wearable (the “Medallion®”), as well as information collected through OCEAN® websites and applications, including MedallionClass™, PlayOcean®, and Ocean® Casino ( together with MedallionClass™ ships and destinations, the “MedallionClass™ Services”), your use of the Medallion® during your vacation, and from your booking and interactions with our Services on-board and in select resorts. The wearable Medallion® allows us to collect your position and movement information through sensors and readers located throughout our MedallionClass™ ships and in certain resorts and properties which emit a signal that detects the presence of the Medallion®. This allows us to gather information about your position and location within the ship and your movements on-board. The Medallion® technology is not a global positioning system and cannot detect the precise geolocation (lat/long) of an individual. The Medallion® is linked to your other personal information associated with your registration and traveler profile. We use this information to enable certain personalized features and Services online and during your vacation. For example, we use this information to locate you during your vacation and enable you to locate other members of your family, to contact you and deliver requested Services to your location (e.g., food delivery), to send you content or messaging relevant to your location and to customize your interactions with our Services. We may also use this information to monitor and protect the health and safety of our guests, including to conduct contact tracing, or investigate wrongful acts or allegations as appropriate. We may also use this information, individually and in aggregate, to develop and improve our Services and to understand the movement patterns and behaviors of guests on our ship. When you make a purchase through the MedallionClass™ Services using your Medallion®, we will process the commercial information you have on file in order to complete your transaction, detect and prevent fraud, and to inform our advertising and marketing.

C. When You Use Our Online Services.

When you visit our Sites or use our Services, read our emails, or otherwise engage with us through a computer or mobile device, we and our third party partners automatically collect information about how you access and use the Service and information about the device you use to access the Service.

We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, APIs and mobile software development kits (SDKs), location-identifying technologies, and similar technology (collectively, “tracking technologies”), and we may use third party services to collect this information. Information we collect automatically about you may be combined with other personal information we collect directly or receive from other sources.

Specifically, we and our third party partners may use tracking technologies to automatically collect commercial information, preferences, and internet, network and device information, including:

  • Information about how you access the Service, such as the site from which you came and the site to which you are going when you leave our Sites, how frequently you access the Service, when and whether you open emails or click the links contained in emails, whether you access the Service from multiple devices and other actions you take on the Service.
  • Information about how you use the Service, such as the pages you visit, the links you click, the ads you view and click on, purchase information and your checkout process, your location when you access or interact with our Service, and other similar actions.
  • Information about the computer, tablet, smartphone or other device you use, such as your IP address, browser type, Internet service provider, platform type, device type/model/manufacturer, operating system, date and time stamp, a unique ID that allows us to uniquely identify your browser, mobile device or your account (including, e.g., a persistent device identifier or an Ad ID), and other such information.
  • Analytics information. We may collect analytics data, or use third party analytics tools, to help us measure traffic and usage trends for the Service and to understand more about the demographics and behaviors of our users. We may also use analytics tools to record your mouse movements, scrolling, clicks and keystroke activity on our Sites to understand how our users engage with our Sites and to monitor and improve our online offerings.

This information allows us to improve your customer experience. For example, we may use this information to enhance and personalize your user experience, to monitor and improve our Sites and Services, and for other internal purposes. We may also use this information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Sites; (b) provide custom, personalized content, and information; (c) identify and contact you across multiple devices; (d) provide and monitor the effectiveness of our Service; (e) perform analytics and detect usage patterns on our Service; (f) diagnose or fix technology problems; (g) detect or prevent fraud or other harmful activities, and (h) otherwise to plan for and enhance our Service.

If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. For more information on how to block, delete and/or disable tracking technologies, access the “help” menu on your internet browser, or access the About Cookies website. Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. Please note, however, that disabling our cookies may mean that you will not be able to take full advantage of our Services.

Deleting cookies or controlling cookies through browser settings does not delete non-cookie tracking technologies such as Flash objects and HTMP5 Local Storage Objects (LSOs). To manage Flash cookie settings and preferences, you must use the settings manager on Adobe's website. Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. If you choose to delete Flash objects from our Service, then you may not be able to access and use all or part of the Service or benefit from the information and services offered.

We and our third party partners may collect information through tracking technologies for personalized advertising purposes. Visit the Ad Choice Policy to learn more.

D. Information From Third-Party Sources.

We may receive personal information about you from other users or our business partners and service providers and combine this information with other information we have.

  • AFFILIATES. We may receive information about you collected by other Carnival Corporation companies, businesses, brands and affiliated entities in our family of companies, so that information you provide to one brand may be used by us to better provide you Services and communicate with you.
  • SINGLE SIGN-ON. We use single sign-on to allow a user to enter login information from a third-party platform to access the Services. If you create or log into your account through a third-party social media site, such as Facebook or Google, these services will authenticate your identity and provide you the option to share certain personal information with us, which could include your personal identifiers. We may use this information to authenticate your account, to provide you Services, to communicate with you, and for advertising and marketing purposes. The data we receive is dependent on the third-party’s policies and your privacy settings on that third-party site. To learn more about the use of data collection technologies by social media sites, please visit each site’s privacy notice.
  • SERVICE PROVIDERS & PARTNERS. From time to time, we may receive personal information about you from our service providers and other partners, including from our marketing partners or from third-parties conducting identity or address verification, payment processing, credit checks, processing lines of credit, or from our excursion partners or other partners providing activities. We use this information to validate your identity, age and address, to comply with our legal obligations, to monitor activity to identify and provide you with promotions and offers onboard and for future travel, and to prevent fraud, protect our rights and the rights of others, to inform our marketing and advertising activities, and to help provide our Services.
  • OTHER TRAVELERS. We may obtain information about you from other travelers who are travelling with you or who have travelled with you, as well as your emergency contacts. We use this information to book your travel itinerary, communicate with you and those travelling with you about the Services, to support public health initiatives, to administer the Services, and for the purpose for which it was provided to us.
  • TRAVEL AGENTS. If you purchase travel through a travel agent, the agent may send us your personal identifiers, commercial information and information about health or medical conditions. We will use this information to complete the transaction, book your travel itinerary, communicate with you and those travelling with you about the Services, analyze trends, improve our business, and facilitate your vacation experience. They may retain a copy of this data and are required to have appropriate admin, technical and other safeguards. The travel agent is solely responsible for the processing of personal data they retain. Please review privacy notice of each applicable travel agent for more information about their processing practices.
  • PUBLICLY AVAILABLE INFORMATION. We may also collect information about you that is publicly available. For example, we may collect information you publicly post or tag us in on social media sites, such as Facebook or Google, elsewhere online, and information contained in public records databases. We will use this information to conduct market research, verify your identity, prevent fraud, and improve our Services.

In addition to the uses described above, we may collect and use personal information for the following purposes:

  • To create, maintain, improve, and operate the Services.
  • To personalize your user experience.
  • To communicate with you to provide technical or administrative support.
  • To conduct, manage, and grow our organization.
  • To analyze, research, investigate and improve the use of our Services and interactions with our guests.
  • To prevent, investigate, and defend against fraud, unlawful or criminal activity, unauthorized access to or use of personal information and our data system services, and to comply with legal requirements, obligations and other governmental demands.
  • To investigate and resolve disputes and security issues and to enforce our Terms of Service.
  • For any other lawful, legitimate business purpose.

HOW WE SHARE YOUR INFORMATION

We may share your personal information in the instances described below. For further information on your choices regarding your information, review the “Choices About Your Information” section below.

We may share your personal information in the following ways:

  • AFFILIATES. We may share personal information with our other Carnival Corporation companies, businesses, brands and affiliated entities in our family of companies, who may use your personal information in the manner described in this Privacy Notice.
  • SERVICE PROVIDERS. We share information with third party vendors and service providers that perform services for or on our behalf, which may include identifying and serving targeted advertisements, providing mailing or email services, tax and accounting services, product fulfillment, payments processing, photo sharing, data processing and enhancement services, medical and health purposes, fraud prevention, web hosting, analytic services, or other online functionality, subject to appropriate contractual terms protecting the confidentiality and use of such data.
  • PROMOTIONAL PARTNERS. We may share limited personal information with third parties with whom we partner to provide promotions, excursions, activities, contests, and sweepstakes, or other promotional activities. The partner will usually be identified by name in our promotion, contest, or sweepstakes communication.
  • WITH TRAVEL AND EXCURSION PARTNERS. Some onboard products and services, excursions and other activities are provided by other companies or you may book a travel through multiple operators, such as a travel agent or airline. We may share personal identifers and similar information before, during and after your cruise to facilitate your travel activities, provide your requested services, and provide a seamless service to our guests.
  • AT YOUR REQUEST. With your consent or at your direction, we may share your information with. your friends and family through the Services or on various social media networks, or with third parties to whom you direct us to share information, such as excursion partners, medical providers or your travel agent. If you post a product review on our website or a comment on our social media sites, the information you provide may be displayed on publicly online for others to view.
  • SELECT MARKETING AND STRATEGIC BUSINESS PARTNERS: We may share limited data with our marketing and strategic business partners, who may use this information for their own business and commercial purposes in accordance with their own privacy policies. For example, these partners may send you emails to provide you with information and marketing messages about products or services that may interest you. You may be given the option to opt-in or opt-out of such sharing, consistent with the laws of the applicable jurisdiction.
  • CORPORATE TRANSACTIONS: Personal information may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of any or all of our assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by an affiliate or third party, or in the event of a bankruptcy or related or similar proceedings; and
  • FOR HEALTH AND SAFETY REASONS: Your health and safety is important to us. We may share personal information with third parties or individuals if we reasonably believe in good faith that such action is necessary to protect the personal safety or health of our guests, crew, family members or other individuals. For example, we may disclose your personal identifiers and medical information if you require medical assistance or if we believe that such disclosure is reasonably necessary to inform health care and we may disclose similar information to your family members and emergency contacts, insurance providers, medical providers and family assistance companies in the event of health or safety incident. We may also disclose personal identifiers and health or medical information to our personnel and contractors, port agents and authorities, government officials, health agencies or any other individual or institution as reasonably needed to support public health initiatives, comply with our legal or regulatory obligations, attend to your medical and safety needs, facilitate investigations and remedies, track and mitigate risks of communicable illness including COVID-19, and to protect the rights, health and safety of our guests, crew, and others.
  • LAW ENFORCEMENT, GOVERNMENT AUTHORITIES, REGULATORS AND FOR SAFETY OR LEGAL REASONS: We may share personal information with third-parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the our legal obligations under the laws in the jurisdictions in which we operate; (b) to comply with the lawful or reasonable requests of law enforcement, government authorities, courts or to respond to legal process; (c) to enforce our Terms of Use or to protect the security or integrity of our Service; and/or (d) to exercise or protect the rights, property, or personal safety or health of us, our guests, online visitors, or any other third-party. For example, and we may be required to disclose your personal identifiers, customer records and other information to customs agencies or port authorities in the locations where we stop in port.

We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you.

CHOICES ABOUT YOUR INFORMATION

  • PROFILE ACCESS & SHARING SETTINGS. You may access and update your profile information, such as your user name, address, or billing information, and may change some of your data sharing preferences on your account page.
  • GEOLOCATION & DEVICE CONTENT. You may control location tracking by adjusting your location services options on the “Settings” app on your mobile device. We may continue to approximate your location based on your IP address when you access the Services through a computer or device. If you would like to update your device content access permissions, such as permissions to access your camera or address book, you can do so in the "Settings" app on your mobile device.
  • MEDALLIONCLASS™. To avoid the collection of your position and movement data collected, do not use the Medallion®. You may contact the staff on board the ship to request a card to access your guest room and pay for on board transactions in lieu of the Medallion®. The sensors will still be able to detect your on board position when you use the card to access your room, make a payment, or take a photo, but the card cannot be read by the long-range sensors to track movement data around the ship. Some features of the MedallionClass™ Services will not be available to you if you do not use the Medallion®.
  • PROMOTIONAL MESSAGES. You can stop receiving promotional email communications from us by following the “unsubscribe” instructions provided in such communications. We make every effort to promptly process all unsubscribe requests. You may still receive Service-related communications, including account verification, transactional communications, changes/updates to features of the Services, and technical and security notices.
  • ACCESSING, MODIFYING OR DELETING YOUR INFORMATION. In accordance with the applicable jurisdictional laws, you may have the right to request to access, modify, or delete your personal information, or remove your name or comments from our website or publicly displayed content. We may not be able to modify or delete your information in all circumstances.
    • To access, modify or delete your personal information, please submit a request by:
      • Emailing dpo@carnival.com with sufficient information to identify you and your request,
      • Filling out our Request Form, or
      • Calling 1-855-845-2599
      • We will need to verify your identity before processing your request, which may require us to request additional personal information from you or require you to log into your account.
      • In certain circumstances, we may decline a request to exercise the requests described above, particularly where we are unable to verify your identity. If we are unable to comply with all or a portion of your request, we will explain the reasons for declining to comply with the request.
    • REQUESTS FOR MINOR CHILDREN. If you wish to submit a request to access, modify or delete information on behalf of your minor child, you must provide sufficient information to allow us to reasonably verify your child is the person about whom we collected personal information and you are authorized to submit the request on your child’s behalf (i.e., that you are the child’s legal guardian or authorized representative).
  • ABOUT OUR ADS. We participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your browsing history. To learn more about our advertising practices and your choices relating to advertising, please see the Ad Choice Policy for more information.

COVID-19 NOTICE

In response to the global coronavirus pandemic and to protect against the risks of other communicable illness, all guests may be required to undergo health screenings and we will collect additional information recommended by public health authorities or other government agencies or to otherwise demonstrate our guests’ ongoing health and fitness to travel, including:

  • CONTACT INFORMATION. Information such as name, nationality, country of residence, originating address, destination address, telephone, and email;
  • SYMPTOMS AND HEALTH INFORMATION. Information regarding the presence or absence of possible COVID-19 or other global pandemic symptoms, which may be collected through temperature scans, tissue sampling, medical examinations, surveys or questionnaires, as well as information about pre-existing medical conditions;
  • EXPOSURE. Information regarding potential exposure to or infection with COVID-19 or other global pandemic, which may include recent travel history, contacts with guests, crew or other individuals.;
  • CONTACT TRACING VIA WEARABLE DEVICE TECHNOLOGY AND OCEANORBIT™ CONTACT TRACING SYSTEM. Information about on-board contacts with crew, guests or other individuals collected via wearable technology such as the Medallion® on MedallionClass™ ships and properties and/or the OceanOrbit™ Contract Tracing system. These devices collect data, such as personal contact, time stamp, duration of contact and frequency of contact with others.
  • AS REQUIRED BY LAW. Information collected by our on-board crew or reservations staff pursuant to directives by public health organizations or other government agencies.

We collect and use this information because:

  • we must comply with certain regulatory requirements regarding public health, including to determine your fitness to travel consistent with applicable government regulations and guidelines;
  • we have a legitimate business interest in ensuring the health and safety of our passengers, crew and the public;
  • we have a legitimate business interest in complying with legal and regulatory requirements applicable in the various jurisdictions in which we operate;
  • we need to use this information to perform our contract with you to provide our vacation experiences.

Contact Tracing through OceanOrbit™ Contract Tracing System. To help mitigate and manage the potential spread of COVID-19 or other global pandemic illnesses, we use wearable device technology to identify individuals who may have been exposed to COVID-19 and to rapidly detect potential secondary cases that may arise after transmission from an infected individual. The OceanOrbit™ device is a wearable portable electronic device that collects data as guests and crew interact with one another in public and in private areas by broadcasting and recording the presence and proximity of other OceanOrbit™ devices. The OceanOrbit™ system collects time stamps, duration of contact and frequency of contacts. The raw data is associated with the device ID number but will be correlated with guest or crew personal information in the event that contract tracing is called for. On MedallionClass™ ships, we may use on board contact data collected in connection with the Medallion®, rather than the OceanOrbit™ system, which will be linked to your personal information in the same manner as all other OCEAN® data. As part of our contract tracing efforts, we take reasonable precautions to respect our Guests’ privacy and confidentiality by communicating contact exposure information in a manner that is not personally identifiable. However, information about you may be disclosed in a manner that could allow the recipient to determine your identity. For example, if we determine that it is necessary to disclose to a guest that she was in contact with an individual who tested positive for COVID-19 for a period of 1-2 hours on a particular date, that guest may be able to ascertain the likely identity of the unnamed individual based on her personal experience.

We may disclose your personal information, contacts and health information with third parties or individuals to attend to your medical and safety needs and those of our guests and crew; to comply with legal and regulatory requirements; to facilitate public health response initiatives; to conduct contract tracing of individuals who are exposed to or test positive for COVID-19 or other communicable illness while staying with us; or if we reasonably believe that such disclosure is necessary to inform your health care or to protect the personal safety or health of our guests, crew, or other individuals. For example, we may disclose personal identifiers and health or medical information to our personnel and contractors, port agents and authorities, government officials, health agencies or any other individual or institution as reasonably needed to support public health initiatives, comply with our legal or regulatory obligations, attend to your medical and safety needs, facilitate investigations and remedies, track and mitigate risks of communicable illness including COVID-19, and to protect the rights, health and safety of our guests, crew, and others.

CHILDREN’S PRIVACY

Though Carnival Cruise Line provides fun for families of all ages, most of our online Services are not intended to be used by children, nor do we have actual knowledge that children are using these online Services.

If you believe that we might have inadvertently collected information from a child without appropriate parental consent, please contact us at dpo@carnival.com so that we may delete the information as soon as possible.

Where we collect personal information about children (for instance, information provided by a parent or legal guardian, travel agent or other travel partner), we process such information in a manner consistent with applicable laws protecting the privacy of children’s data.

REGION-SPECIFIC DISCLOSURES

A. CALIFORNIA PRIVACY RIGHTS

This section applies to you if you are a resident of the state of California. California law requires us to disclose certain information regarding the categories of personal information we collect.

Collection and use of personal information. In the last 12 months, we have collected all of the categories of personal information described in our Privacy Notice. To learn more about the types of personal information we collect, the sources from which we collect it, and the purposes for which we use this information, please refer to the How We Collect and Use Your Information section of the Privacy Notice.

Disclosure of personal information. We share personal information with third parties for business purposes or we may sell your personal information to third parties, subject to your right to opt out of those sales. The categories of third parties to whom we sell or disclose your personal information for a business purpose include: (i) other brands and affiliates in our family of companies; (ii) our service providers; (iii) marketing and strategic partners; (iv) promotional partners; (v) ad networks and advertising partners; (vi) analytics providers; (vii) social networks; and (viii) government authorities. To learn more about how we disclose data to third parties, please refer to the How We Share Your Information section of the Privacy Notice.

Unless you have exercised your Right to Opt Out of personal information sales, we may sell personal information to third parties for monetary or other valuable consideration. The third parties to whom we sell personal information may use such information for their own purposes in accordance with their own privacy statements, which may include reselling this information to additional third parties.

In the previous 12 months, we have disclosed the all of the categories of personal information we collect to third parties for a business purpose.

In the previous 12 months, we have sold the following categories of personal information to third parties: (i) Personal Identifiers; (ii) Commercial Information; (iii) Preferences; (iv) Internet, network and device information.

Your Rights and Choices. As a California resident, you may be able to exercise the following rights:

  • The Right to Know any or all of the following information relating to your personal information we have collected and disclosed in the last 12 months: the categories or specific pieces of personal information we have collected about you; the categories of sources of the personal information; the categories of personal information that we have sold or disclosed to third parties for a business purpose, and the categories of recipients to whom this information was disclosed; and the business or commercial purposes for collecting or selling the personal information.
  • The Right to Request Deletion of personal information we have collected from you, subject to certain exceptions.
  • The Right to Opt Out of Personal Information Sales to third parties now or in the future. If you are under the age of 16, you have the right to opt in, or to have a parent or guardian opt in on your behalf, to such sales.

You also have the right to be free of discrimination for exercising these rights. However, please note that if the exercise of these rights limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our products and services or engage with you in the same manner.

How to Exercise your California Consumer Rights. You may submit a request to exercise your California Consumer Rights through one of the mechanisms described below. We will need to verify your identity before processing your request, which may require us to request additional personal information from you or require you to log into your account, if you have one. In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or as permitted by law.

To access, modify or delete your personal information, please submit a request by:

If you wish to submit a request to access, modify or delete information on behalf of your minor child, you must provide sufficient information to allow us to reasonably verify your child is the person about whom we collected personal information and you are authorized to submit the request on your child’s behalf (i.e., that you are the child’s legal guardian or authorized representative).

In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf where you provide sufficient evidence to show that the requestor is an authorized agent with written permission to act on your behalf.

To submit a request to opt-out of personal information sales, please complete the Do Not Sell My Personal Information Request Form to be added to our suppression list.

Please note that we can only process California Consumer Requests for personal information processed by Carnival Cruise Line. If you have interacted with another brand in our family of companies or any other third party, you will have to contact that brand or third party to exercise your California Consumer Requests.

As is common practice among companies that operate online, we have permitted third party advertising networks, social media companies and other third party businesses collect and disclose your personal information (including preferences and internet, network and device information) directly from your browser or device through cookies or tracking technologies when you visit or interact with our websites, use our apps or otherwise engage with us. Please see About Our Ads section to learn about the choices you may have in relation to those activities.

Minors. We do not sell the personal information of consumers we know to be less than 16 years of age, unless we receive affirmative authorization from either the minor who is between 13 and 16 years of age, or the parent or guardian of a minor less than 13 years of age. If you are under the age of 18 and you want to remove your name or comments from our website or publicly displayed content, please contact us directly at dpo@carnival.com. We may not be able to modify or delete your information in all circumstances.

Financial Incentive. From time to time, we may offer other financial incentives associated with promotions or special offers. For example, we may offer financial incentives if you refer a friend who has never sailed or booked with us before. We will provide information about the material terms of any financial incentive or program in connection with the program offering. Please note that participating in any financial incentive program is entirely optional and participants may withdraw from the program at any time. To opt-out of the program and forgo any ongoing incentives, please follow the instructions in the program’s terms and conditions.

Each financial incentive or price or service difference related to the collection and use of personal information is based upon our reasonable, good-faith determination of the estimated value of such information to our business, taking into consideration the value of the offer itself and the anticipated revenue generation that may be realized by rewarding brand loyalty and repeat purchases. We calculate the value of the offer and financial incentive by using the expense related to the offer.

“Shine The Light” Law. California's "Shine the Light" law (Civil Code Section §1798.83) provides certain rights to California residents that have an established business relationship with us with regard to the disclosure of certain types of personal information to third parties for their direct marketing purposes. To opt-out of having your personal information disclosed to third parties for their direct marketing purposes, please complete the Do Not Sell My Personal Information Request Form and provide your contact information to be added to our suppression list.

B. NEVADA PRIVACY RIGHTS

Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. If you are a Nevada resident, you may submit a request to opt out of potential future sales under Nevada law by completing the Do Not Sell My Personal Information Request Form. Please include sufficient information for us to identify you in your email, such as information about previous voyages, or, if applicable, your account information. Please note we will take reasonable steps to verify your identity and the authenticity of the request.

C. EUROPEAN PRIVACY RIGHTS

This section applies to you if you are a resident of a member state of the European Economic Area, the United Kingdom and Switzerland. The European Data Protection Regulation and corresponding law in the other European States not being member of the European Union requires us to to disclose certain information regarding the personal information we collect about you and your rights in respect of personal information that we hold.

Legal Basis for the Processing of Your Personal Information. Our processing of your personal information as described in the Section “How We Collect and Use Your Personal Information” is based on the following legal grounds:

  • Consent: We may need your consent in connection with our promotional activities in particular, such as sending you promotional messages, if you decide to participate in sweepstakes, to deploy certain cookies when you use our online services and where you use certain Services where we collect location information or information about your health or medical conditions. 
    Where we need your consent, you have the right not to provide consent, or to withdraw it at any time. The withdrawal of your consent does not affect the lawfulness of our use of your personal information before your withdrawal. If you have granted us consent to use your personal information, we will use it only for the purposes specified in the consent declaration. Please note that to the extent our processing is based on your consent and you deny your consent or withdraw it, we may not be able to provide the Service relating thereto. Besides from that, neither the initial denial nor a withdrawal will have any negative consequences for you.
  • Perform or enter into a contract or quasi contractual relationship with you: We rely on this legal basis in particular in the following cases:
    • to manage your travel bookings and orders;
    • to provide you with our Services, e.g., process your on-board purchases of goods or Services,
    • to communicate with you to provide technical or administrative support, or
    • to be able to provide our online Services.
  • Compliance with legal obligations: We may be obliged to process personal information to comply with our legal obligations, for example where we are required to retain data for tax law or commercial purposes or where we must comply with regulatory requirements regarding public health or gambling.
  • Legitimate interests: We may base the processing of your personal information on our legitimate interests where (i) neither of the afore listed legal bases apply and (ii) where the processing of your personal information is necessary for our legitimate interests. Such cases may include the following in particular:
    • to conduct customer surveys in order to enhance and optimize your vacation experience;
    • to protect our rights and the rights of our guests;to prevent, investigate, and defend against fraud, unlawful or criminal activity, unauthorized access to or use of personal information and our data system services;
    • to investigate and resolve disputes and security issues;
    • to provide you with personalized Services;
    • to communicate with you and reply to your questions or comments submitted to us by any means; and
    • to pursue or defend against legal claims.
  • Where we process your personal information based on our legitimate interests, we will only do so where we have appropriately assessed and balanced our interests against your right to privacy.

Additional Information on How Your Personal Information Is Transferred Globally. In case your personal information is transferred to jurisdictions located outside of the European Economic Area, the United Kingdom or Switzerland, for example, to the United States or any other country where we have operations, we will ensure that appropriate safeguards exist and are taken, such as:

  • the recipient of the personal information is located within a country that benefits from an “adequacy” decision of the European Commission;
  • the recipient has signed a contract based on the standard contractual clauses approved by the European Commission, obliging them to protect your personal information;
  • or in the absence of the above appropriate safeguards, we will ask you for your explicit consent for the cross-border transfer of your personal information or take any other measures that are recognized as providing a sufficient level of protection for your personal information.

Please be aware that the United States’ laws have not yet been acknowledged as providing for a data protection standard which is adequate to the ones within your jurisdiction.

For more information about the safeguards relating to personal information transfers you may contact our Data Protection Officer by sending an email to dpo@carnival.com.

Data Retention. We will only store your personal information for as long as necessary to achieve the purpose of collection as set out in this Privacy Notice in accordance with our data retention policies, unless a longer retention period is required by applicable law. If we are required by applicable law to store your personal information beyond this period (e.g., for tax and commercial law reasons), we will delete the personal information after the end of this storage period.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use and disclosure of your personal information, the purposes for which we process the personal information, and the applicable legal requirements. After the expiry of the aforementioned retention periods, we will delete or anonymize your personal information.

If, after you sign up for our promotional emails, you unsubscribe from receiving our promotional emails, we will delete your personal information from our mailing lists. However, we might store your email address in a blacklist to ensure that you will not receive any further communication.

Your rights: You are entitled to the following rights in respect of personal information that we hold:

  • RIGHT OF ACCESS. The right to obtain access to your personal information.
  • RIGHT TO RECTIFICATION: The right to obtain rectification of your personal information where that personal information is inaccurate or incomplete.
  • RIGHT TO ERASURE. The right to obtain the erasure of your personal information in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed.
  • RIGHT TO RESTRICTION. The right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information.
  • RIGHT TO OBJECT. YOU HAVE THE RIGHT TO OBJECT TO ANY PROCESSING JUSTIFIED BY LEGITIMATE INTERESTS BASED ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION AT ANY TIME. SHOULD YOU DECIDE TO OBJECT TO THE PROCESSING OF YOUR PERSONAL INFORMATION, WE WILL STOP PROCESSING PERSONAL INFORMATION CONCERNING YOU, UNLESS WE CAN DEMONSTRATE COMPELLING REASONS FOR CONTINUING TO PROCESS YOUR PERSONAL INFORMATION THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR IN THE CASE THAT WE ESTABLISH, EXERCISE, OR DEFEND OUR LEGAL CLAIMS. YOU CAN OBJECT TO DIRECT MARKETING ACTIVITIES AT ANY TIME FOR ANY REASON WHATSOEVER.
  • RIGHT TO DATA PORTABILITY. You have the right to obtain a copy of your personal information in a structured, commonly used and machine-readable format and transmit such data to another provider or have such data transmitted to another provider under certain circumstances.
  • RIGHT TO WITHDRAW CONSENT. If you have given us your consent to process your personal information but change your mind later, you have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of our use of your personal information before your withdrawal. If you want to withdraw your consent with regard to receiving promotional communications, you can unsubscribe through the method described in each promotional message.

In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.

For further information on how to exercise those rights, you may contact our Data Protection Officer by sending an email to dpo@carnival.com or visiting the GDPR Request Form Page. You also have the right to lodge a complaint with the competent data protection supervisory authority. Information about how to contact your local data protection supervisory authority can be found at edpb.europa.eu.

D. BRAZILIAN PRIVACY RIGHTS

This section applies to you if your personal information: (i) is processed in the Brazilian territory; or (ii) has been collected in the Brazilian territory. Also, this section applies to you if the purpose of the processing activity is the offer or supply of goods or services within the Brazilian territory.

  • Your Rights. According to the Brazilian General Data Protection Law, Law No. 13.709/18 (“LGPD”), you may be able to exercise the following rights, at any time upon request:
    • confirmation of the existence of processing;
    • access to the personal information;
    • correction of incomplete, inaccurate or outdated personal information;
    • anonymization, blocking or elimination of unnecessary or excessive data or of data processed in noncompliance with the provisions of the LGPD;
    • portability of your personal information to other service providers or suppliers of product, at the express request, and observing our business and industrial secrets;
    • elimination of the personal information processed with the consent, except in the events set forth on the topic “Termination of the processing” below;
    • information of the public and private entities with which the controller carried out the shared use of personal information;
    • information on the possibility of not providing consent and on the consequences of the denial;
    • revocation of the consent.

Termination of the Processing. Your personal information shall be eliminated after termination of the processing thereof, within the scope and technical limits of the activities, and conservation thereof shall be authorized for the following purposes:

  • compliance with a statutory or regulatory obligation by Carnival Cruise Line;
  • transfer to third parties in accordance with the data processing requirements set forth in the LGPD; or
  • exclusive use of the personal information by Carnival Cruise Line, providing the personal information are anonymized and that the access thereto by third parties will be prohibited by Carnival Cruise Line.

HOW WE PROTECT YOUR INFORMATION

We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Service. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%.

In the event that any information under our control is compromised as a result of a breach of security, we will take steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with applicable laws and regulations.

While we take steps to protect your personal information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online and mobile transactions by not sharing your reservation number, username, or password with anyone.

TSA SECURE FLIGHT NOTICE

The Transportation Security Administration (TSA) requires you to provide your full name, date of birth and gender for the purpose of watch list screening under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R. parts 1540 and 1560 for all commercial air travel within, into or out of the United States which is booked on or after August 15, 2009. You may also provide your Redress Number, if available.

If you book commercial air travel within, into or out of the United States in conjunction with your voyage we will request this information from you and forward it to the TSA as required by law. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area.

TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies or to review the system of records notice and the privacy impact assessment, please visit the TSA Website. Indicates external site which may or may not meet accessibility guidelines. Opens in a new window.

The Services may contain links to and from third party websites of our business partners, advertisers, and social media sites and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.

CHANGES TO OUR PRIVACY NOTICE

We may modify or update this Privacy Notice from time to time to reflect the changes in our business and practices, and you should review this page periodically. We will update the “Last Updated” date at the top of this page when we post changes to this Notice. If you object to any changes, you may close your account. Continuing to use our Services after we publish changes to this Privacy Notice means that you are consenting to the changes.

COMMENTS? QUESTIONS? CONTACT US

If you have any questions about this Privacy Notice or the website, please Contact Customer Service Calling +1-855-845-2599.

Data Protection Officer: dpo@carnival.com

PACKAGE TRAVEL AND LINKED TRAVEL ARRANGEMENTS REGULATIONS

The combination of travel services offered by Carnival is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, Guest will benefit from all EU rights applying to packages. Carnival will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Carnival has protection in place to refund Guest payments and, where transport is included in the package, to ensure Guest repatriation in the event that it becomes insolvent.

Please reference the National Archives' Legislation Website Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. or the Key Rights Under PTRs 2018 PDF for more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018. To view a copy of the Package Travel and Linked Travel Arrangements Regulations 2018, please review the Package Travel and Linked Travel Arrangements Regulations 2018 PDF Indicates external site which may or may not meet accessibility guidelines. Opens in a new window..