Guests With Disabilities

FACILITIES AND SERVICES FOR GUESTS WITH DISABILITIES

At Carnival, we're dedicated to offering a fun and memorable cruise experience to all our guests. Our team of trained crew members provides attentive service and our ships have a variety of accessible features to ensure our guests with disabilities have a relaxing and enjoyable vacation. We are working on additional modifications to our ships and services to further enhance the guest experience. Look for updates to this page periodically for more details.

General Access

We've made substantial modifications to our ships, to help make them easier to navigate. Our ships feature accessible elevators at each elevator bank, equipped with both tactile controls within reach of guests who use wheelchairs and audible signals for guests who are blind or have limited vision.

Accessible routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways.

For each ship, diagrams of accessible routes, accessible staterooms, and accessible public restrooms are available below. Use our accessible PDF deck plans to locate accessible rooms, while the interactive deck plans allow you to easily get more details about a particular room, including dimensions, when you search by room number.



Accessible tables are available in the dining venues of each ship. In addition to the main dining rooms, each ship offers a variety of accessible dining options within Lido Deck casual dining areas and other restaurant venues. 24-hour room service is also available for all our guests.





If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Communications.
 


ACCESSIBLE STATEROOMS

Our ships have specially-designed staterooms for guests using wheelchairs or those who have mobility limitations and could benefit from the features of an accessible stateroom. We request our guests to acknowledge the need for the accessible stateroom by completing this Mobility Questionnaire, or one will be sent to you once the reservation has been secured and you have notified Carnival that you, or the person you are securing the stateroom for, requires the accessibility features of the stateroom.


If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

We have four classifications of staterooms:


Fully Accessible Cabins (FAC): These staterooms are designed for use by guests with highly limited mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. Fully Accessible Cabins contain accessible elements including turning space, accessible routes throughout the stateroom and an accessible bathroom. Additionally, the bathrooms contain grab bars and shower seats.

Fully Accessible Cabins - Single Side Approach (FAC-SSA): These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. Fully Accessible Cabins - Single Side Approach are a type of FAC that provide an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In a stateroom configured to provide two beds, the clear floor space will be between the beds, with one side of each bed getting an accessible route. Additionally, these staterooms have an accessible bathroom that contains grab bars and shower seats.


Ambulatory Accessible Cabins (AAC): These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. For example, Ambulatory Accessible Cabins are ideal for guests who only use an assistive device (like a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features like grab bars, to assist with balance.


Standard Cabins: These staterooms have an entry doorway measuring approximately 22", an 8" lip into the cabin bathroom, a 4" lip into the shower stall and a 7" lip to the balcony (if applicable).

As with all Carnival reservations, staterooms within each category are assigned on a first come, first serve basis. Therefore, it is advisable to reserve an accessible or modified stateroom in advance.

PERSONAL MOBILITY DEVICES (WHEELCHAIRS/SCOOTERS/SEGWAYS)

We strongly encourage guests to inform us if they are traveling with wheelchairs/scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs. Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board. Batteries must be charged in the guest's stateroom and for this reason, we recommend guests travel with a scooter that has removable batteries.

Due to safety considerations, devices cannot be stored in corridors or public areas. In order to purchase a standard stateroom, devices must be able to fit in its 22" wide entry doorway, and when stored, must allow for safe exit from the stateroom. Guests, who bring scooters that are larger than 21" wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32”), or rent a smaller scooter appropriately suited for their stateroom.

Guests must be prepared to collapse their device so it can be safely stored in a way that allows for safe exit from their stateroom. If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area. Once on board, guests may contact their room steward for assistance.

Guests must drive at a safe speed to ensure their own safety and the safety of others on board. Raised door thresholds are present throughout the ship, which need to be traversed with care. Careful attention must be paid when backing in and out of elevators as they are often in close proximity to the staircase and may be narrow and difficult to navigate. Guests wishing to disembark the vessel on their device must also be able to safely navigate the angle of the gangway while the ship is docked in port. Additionally, if the ship is calling on a water shuttle port, the captain will make a determination as to whether guests may disembark with their device given prevailing maritime conditions and water shuttle limitations.

Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event and, the device is parked in an area that allows all guests safe exit from the venue. When in public areas, guests must maintain their device clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.

Guests bringing a Segway must store it in their stateroom for use at ports of call only.


RENTAL SERVICES

Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround. For safety reasons, we recommend a scooter that either folds or disassembles so it can be easily stored in your stateroom.

If you are thinking of renting a wheelchair or scooter and haven’t done so already, we encourage you to visit www.scootaround.com, or call 1-888-441-7575. Scootaround’s team of trained professionals is able to review the different rental options available based on your accommodations and find the one that best suits your needs. As a preferred vendor, they have unique access to deliver your rented equipment on board Carnival ships in North America.


AIRPORT TRANSFER

For transportation from the airport to the cruise port, hydraulic lift transfer is available for guests with mobility impairments. This service must be requested in advance. Hydraulic lifts have a maximum weight limit of 600 pounds, including wheelchair/scooter and guest. Standard airport transfer charges apply; there is no additional cost for the lift. If you require this service, please let us know no later than 14 days prior to sailing. After booking your cruise, you can reserve your hydraulic lift transfer online, by accessing the Manage My Cruise page or by calling the Guest Services Contact Center at 1-800-438-6744 ext. 70025.

WHEELCHAIR ASSISTANCE

Each terminal has a limited supply of wheelchairs used to transport guests onto and off the ship, so we are unable to loan you our wheelchairs for the duration of the cruise. If you need wheelchair assistance for boarding the ship, please contact one of our representatives once you arrive at the cruise terminal.  Assistance will be provided on a first-come, first-served basis. For assistance with debarkation, instructions on where to meet can be found in the Fun Times onboard newsletter distributed on the last evening of your cruise.


GOING ASHORE

At certain ports of call, water shuttles are required to transport guests between the ship and shore. Carnival is committed to accommodating its guests with disabilities so they can fully, yet safely, enjoy the ports of call. Whether guests with mobility limitations can board a water shuttle is subject to numerous factors, including weather and tidal conditions, which may affect the transfer from one moving vessel to another.  Also, facilities in ports vary and, therefore, certain water shuttles may not be accessible to individuals using wheelchairs, scooters and other mobility devices.  While the sea and wind conditions may be acceptable to safely board the water shuttle, fluctuations in the weather may make re-boarding to return to the ship dangerous. The final determination of whether any guest may board a water shuttle is made by the captain.  Safety restrictions prohibit crew from carrying individuals on or off water shuttles.


Ports Requiring Water Shuttles:


  • Belize City, Belize*
  • Cabo San Lucas, Mexico
  • Catalina Island, California
  • Grand Cayman, Cayman Islands*
  • Half Moon Cay, The Bahamas
  • Kona, Hawaii**
  • Princess Cays, The Bahamas


Possibly Requiring: Sitka, Alaska



*Limited availability of accessible water shuttles.

**No accessible water shuttles available.



SHORE EXCURSIONS

Facilities across ports of call vary significantly and wheelchair accessibility may not be available for shore excursions or in certain ports of call. Detailed information is provided in the shore excursions section  of carnival.com, indicating the approximate amount of physical activity anticipated for the excursion, as well as which tours are wheelchair accessible. Carnival is not responsible for accessibility in its ports of call. Carnival has a wide variety of on board activities during every port stop should guests decide not to disembark.


 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Communications.
 


Carnival makes available, to guests who require them, a visual-tactile, cabin alert system that notifies room occupants of a door knock, telephone call, alarm clock, or smoke-detection event. A TTY (teletypewriter) is also available to communicate with Guest Services, 24 hours a day.

A safety briefing video with open captions is televised in all staterooms throughout the cruise. Carnival-created TV content has closed captions. Additionally, when available through our service provider, closed captions are offered for certain in-cabin TV programs and movies. Should you require closed captioning for our outdoor movies, please contact our Guest Services team once aboard. Other important information can be found in the Fun Times (daily newsletter).

Listen Technologies infrared-based headsets are used to amplify the sounds of live, onboard performances and are available on all Carnival ships. You may request them at Guest Services once aboard. Please note that guests who do not return a borrowed headset will be charged $150 per headset.

Sign language interpreters are available on a request basis, on all cruises departing from and returning to a U.S. port, for guests who use sign language as their primary means of communication. Please send your request in writing to access@carnival.com and kindly give us 30 days of notice prior to your sailing date to fulfill your request. Please note that we are unable to take requests for specifc names of interpreters.




 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Communications.
 

Braille signage, indicating cabin numbers and public room names, is available on board our ships. The only Braille format document available, absent advance request, is our in-cabin ‘Good to Know’ Information Sheet.  

Large print format is available for our daily newsletter (the Carnival Fun Times), dining room menus, and shore excursion information. We also provide an audible format of our Carnival Fun Times. Additional requests for large print information or alternate formats may be made at the Guest Services desk, once on board.

Dining rooms menus can be provided in an electronic PDF file readable via screen reading software. Our dining team will also be happy to review the menu with you in detail. Specific computers in the internet café are equipped with screen reader software.




 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Communications.
 

Carnival works with parents or guardians to include all children within the designated age ranges in the available youth programs. Each child’s needs are assessed, on a case by case basis, to determine how she or he can be accommodated and integrated in the program to have a fully and equally enjoyable experience.


In order to participate in Carnival youth program activities, the parent or guardian will need to register their child for the program. When registering the child, the staff will work with the parents to determine what special assistance will help aid the youth staff in how to best serve the child while participating in the activities


Parents may choose to have their child move down one age group as an accommodation to a disability. No child who is 18 years can participate in youth programs.


Carnival does not provide one on one attention, but the parent or assigned helper may stay and participate in the activities with the child.


Parents of children with disabilities will be provided with a phone (if available). Youth programs rules & regulations still apply to all children, in terms of age policy, illness, hours of operation and acceptable conduct (unruly behavior) while in the program.


The youth staff may not administer any medication to any individual participating in the youth programs. Additionally, no medications with the exception of epi-pens and self-using inhalers are permitted in the youth programs. If a child requires regular medication while attending, parents/guardians must return to administer the medication.


Medical care consent is required to participate in youth programs. Staff members are not to change diapers of children who are older than 5 years old and/or exceeding the diaper weight requirement due to the diaper changing table procedure and safety of child.


Due to safety concerns, staff and crew, cannot lift or carry guests. Parents of children who are unable to feed themselves should remain with the child during meal times. Special diets cannot be accommodated for meals served in Carnival youth programs. Kids' menus are subject to change based on availability.


If a child with Autism is cruising, the family should meet with Guest Services upon embarkation to receive safety information and accommodations for the safety briefing.


For safety purposes, all children 12 years of age and younger are required to wear a wristband indicating their assigned muster station.




 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Communications.
 

MEDICAL CARE

In the event a guest requires medical attention while on board, our ships have medical facilities and staff to assist 24 hours a day, 7 days a week.  In case of a serious medical emergency, where more comprehensive facilities are required, guests are referred to shoreside medical facilities. Our Medical Center cannot supply or refill prescriptions.

We strongly encourage guests to carry a copy of their medical records (e.g., a list of medical conditions, allergies, names, and medication dosages as well as the name and contact information of their physician).


DIABETES

For guests who are traveling with injectable medication and need a Sharps disposal container, please contact the Medical Center or the onboard Housekeeping staff. Some ships have staterooms equipped with mini-bars designed to maintain the temperature of beverages.  Mini-bars are not to be used to store medications that have specific temperature requirements. Portable medi-coolers are available on a first come first serve basis. If a cooler is not available, our Medical Center can assist guests with refrigeration needs, or you may bring your own personal-size cooler for this purpose. Ships equipped with mini-bars are:


  • Carnival Breeze
  • Carnival Conquest
  • Carnival Dream
  • Carnival Freedom
  • Carnival Glory
  • Carnival Legend 
  • Carnival Liberty
  • Carnival Magic
  • Carnival Miracle
  • Carnival Pride
  • Carnival Spirit 
  • Carnival Splendor
  • Carnival Valor
  • Carnival Vista



DIALYSIS

There are significant risks associated with undergoing dialysis during a cruise. Guests should be aware that our ships do not have kidney specialists or dialysis equipment and supplies available on board and our medical staff are not trained to perform dialysis.

We highly recommend that guests have been stable on their home dialysis treatments for a period of at least 12 months prior to sailing.

Considerations prior to cruising
Guests requiring peritoneal or hemodialysis, travel on our ships at their own risk. Guests traveling while on dialysis should consult with their nephrologist and provide them a copy of our risk acknowledgement letter prior to making any travel arrangements.

  • The ship does not carry a nephrologist onboard and timely availability of this specialty may be severely limited during the port visits. Any necessary medical care required by a specialist nephrologist will not be available while the ship is at sea.
  • Ships do not have back-up battery support for dialysis related equipment. In the event of a power outage on board, dialysis equipment requiring electricity may not be functional.

The risks to the guest who misses a scheduled dialysis treatment are very serious. The guest assumes additional risks when a ship is unable to make a scheduled port of call for operational reasons.

Among the many recognized risks dialysis patients may experience include pericarditis, cardiac tamponade, congestive heart failure, anemia, hemorrhage and death. Risks associated with peritoneal dialysis include infection, obstruction of the catheter, hemoperitoneum and metabolic complications. Recognized risks associated with hemodialysis include low blood pressure, bleeding, infection, clotting of the vascular access, and seizures.

Guests should be aware that charges apply for treatment in the ship’s medical center, which must be paid before disembarkation. An itemized bill will be provided which can be submitted to the guest’s travel or health insurance. Typically, standard trip travel interruption insurance does not cover medical costs.

We strongly suggest that guests contact their own health insurance to determine their benefits for medical providers outside of the United States, as well as available air-ambulance and repatriation benefits. Travelers are advised to purchase travel health insurance with defined out-of-country treatment and repatriation benefits, even if this coverage might be redundant.

Arrangements
Guests are expected to make all arrangements regarding dialysis, whether self-administered on board or at a shore side facility, and therefore take full responsibility for their arrangements, equipment and supplies.

For security reasons, the Guest Access Department must be advised of the type of supplies the guest is taking to the ship, the quantities of each, and the name of the medical/vendor supply company the guest will be using to transport supplies, no later than two weeks prior to sailing, in order for the ship’s security access systems to be updated. If a guest will be bringing their own supplies, it is important that they be hand-carried. Guests should not pack these supplies with their checked-in luggage.

The electrical outlets on all the ship are compatible with U.S. household standards: 110 volts/60 cycles. If there are specific requirements for machinery (such as water intake), these must be communicated to the Guest Access Department as soon as possible. Medical waste receptacles can be provided for disposal of bio-hazardous waste.

On board
Prior to the ship sailing, the guest must verify that all supplies and equipment are on board the ship and any equipment is fully functional in the stateroom. Failure to do so will prevent the guest from sailing. In the case of certain medical complications that cannot be treated onboard, you may be required to be disembarked to a medical facility ashore. The patient will be responsible for all medical expenses both on board and ashore.

If, after considering this information, a guest plans to sail with us while undergoing dialysis, they must send a fit to sail clearance letter from their nephrologist and a signed risk acknowledgement letter by e-mail to access@carnival.com. Failure to submit this form, along with the fit to sail letter from their nephrologist, 5 weeks prior to sailing will result in full cancellation with penalties.



OXYGEN

The Medical Center is equipped with oxygen for emergency use ONLY. If you require the use of oxygen during your cruise, you must arrange for an adequate supply to be delivered to the ship on your sailing date. Please contact Guest Services once on board for proper storage of your oxygen. Guests are responsible for the pickup and delivery of their own oxygen. Please have your medical supply company contact us, otherwise port clearance may not be granted. 

If you choose to bring your own personal supply of oxygen, you must hand carry it with you.  Packing oxygen cylinders and/or tanks in your checked luggage is strictly prohibited, as is putting them through security x-ray machines. Please hand-carry your oxygen machines (BiPAP, CPAP, Concentrator, Nebulizer, etc.) and not place them in your checked luggage. 



 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Communications.
 

Carnival can provide our guests with meals suited to the following special dietary needs: vegetarian, low-cholesterol, low-fat, low-carbohydrates, low-sugar, and gluten free. Our chefs will make every effort to fulfill your requests, and will gladly prepare freshly-made options that meet your dietary needs. Once on board, we ask you speak with the headwaiter or dining room host in advance, so they can assist in planning your daily meals in the dining room. This will allow us the necessary time to prepare foods, as requested, in a timely manner.

Gluten-free pizza dough, pasta, bread for deli sandwiches, and hamburgers buns, as well as cake are available upon request. Plus, our frozen desserts and yogurt are gluten-free. All items are freshly prepared and may take a little longer than regular menu items. Gluten-free beer, Estrella Daura, is available for your enjoyment.

We also provide prepackaged kosher meals. If you're requesting kosher meals, you must let us know two weeks advance of your cruise.

Guests who require a different dining time than they chose when booking can change once on board the ship. Guests will be accommodated on a first come, first served basis.

Food Allergies:

We ask that you please inform our dining team of any food allergies and special preparation you may require to accommodate your allergy. Please discuss this the first evening of your cruise. Although there are a number of options at our various restaurants, special dietary and food requests can be accommodated in our main dining rooms only.

Other Dietary Needs:

Although we do not have dietitians on board, we can offer assistance with simple requests such as the method of preparation of menu items. Diet requirements need to be arranged with the head waiter on the first night of the cruise. If dining in the Lido Restaurant, the guest should discuss requirements with senior dining staff.




 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Communications.
 


The only dogs Carnival permits aboard our ships are working service dogs, which are legally defined and individually trained to meet disability-related needs by performing tasks like guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. Working service dogs are not pets.

Pets, or service dogs in training, are not allowed aboard. Emotional support dogs, which are not recognized by the Department of Justice, are also not permitted on Carnival ships.


If you are traveling with a working service dog that meets the requirements described above, please review the following policies and procedures:


  • Many of our ports of call have established strict entry requirements for animals. Therefore, guests traveling with working service dogs must visit the Department of Agriculture website Indicates external site which may or may not meet accessibility guidelines. Opens in a new window., or their service animal’s veterinarian, to determine each destination country’s policy regarding admission of working service dogs.

  • Carnival is not responsible for limitations imposed on working service dogs by entities or shore excursion providers in foreign ports of call.

  • Note that many of the ports you may visit will only accept annual rabies vaccinations and do not recognize three-year rabies vaccination. 

  • Mexican ports require service dogs to have received an ecto-parasite and endo-parasite treatment no more than 15 days prior to arrival to port and this information should be included in the dog’s health certificate. If you have any questions, please consult with your veterinarian.

  • You must hand-carry (not packed in your baggage) all required documents, along with your working service dog’s current vaccination records. You will be asked to submit these records once aboard.

So that we may provide you with the additional information you will need in order to sail with your working service dog, please contact our Guest Access Department at access@carnival.com, or 1.800.438.6744 ext. 70025.




 If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email access@carnival.com. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Communications.
 


Hello everyone! You're welcome here.
We are proud to welcome guests with disabilities aboard our ships and have worked hard to make sure carnival.com works well for visitors of all levels of ability. This means that however you access the Internet (whether using assistive technologies like screen readers, screen magnifiers or keyboard navigation, etc.), you can expect our website to give you the best experience possible, following best practices and stringent WCAG 2.0 AA standards as required by the Americans with Disabilities Act.

Contact us if you have any questions or concerns.
If you have any issues accessing carnival.com using assistive technologies, we'd like to hear about it! You can contact us via email at access@carnival.com. When writing to us about your issue, please include pertinent information that will help us replicate the issue, including the device, web browser, and accessibility software you're using, plus the specific address (URL) of page(s) on carnival.com that aren't working as expected for you.