WE'RE 110% CERTAIN
YOU'RE GOING TO HAVE A GREAT TIME.
The Carnival Great Vacation Guarantee™ is the greatest guarantee you’ll never need to use. If you’re not happy with any 3–14 day Carnival vacation you take to The Bahamas, the Caribbean, the Mexican Riviera, Bermuda, Canada/New England or Alaska, just let us know within 24 hours of your departure. We’ll refund 110% of your fare and our Guest Services will get you back to your home, free of charge. With no hassles and no questions asked.
IF IT'S NOT WORKING OUT, WE'LL WORK IT OUT FOR YOU.
Vacation days are precious. If you decide spending them on a Carnival cruise isn’t for you, you don’t have to. Our Guest Services team will make all the arrangements to get you off the ship as quickly as we can, and fly you to either your home airport if you flew in, or back to your point of embarkation if you drove to the ship.
HERE'S WHAT WE DO.
If you decide within 24 hours of the start of your cruise that it’s not for you, simply notify Carnival’s onboard Guest Services desk. We’ll take it from there. And if you decide later that you want to give Carnival another try, we’ll even give a $100 per stateroom onboard credit to any guest in your party who exercised the guarantee and, within a year, books another Carnival cruise.
HERE'S SOME INFORMATION FOR YOU TO KNOW.
Applies to U.S. and Canadian residents only. Due to a U.S. Government requirement, guests must be in possession of a valid passport to return to the U.S. by air from Canada, Mexico, Central and South America, the Caribbean, The Bahamas and Bermuda. Due to travel restrictions, the Great Vacation Guarantee will not apply to cruises visiting Cuba.
If you still have questions, check out our FAQs.