Back to Carnival Player's Club

This website is owned and operated by Carnival Corporation ("Carnival"). Carnival is committed to respecting and protecting your privacy and helping you make the most of your time on the Internet within a trusted environment. The Carnival Privacy Policy ("Privacy Policy") applies to the website and governs its data collection, usage and services. This Privacy Policy discloses how we collect, protect, use and share information gathered about you on our website. If you use this site you explicitly agree to the terms and conditions of the Privacy Policy in effect at the time of your use. We hope that this disclosure will help increase your confidence in our website and enhance your experience on the Internet. Please read our Privacy Policy to understand:

Information We Collect
You can visit our website without divulging any personally identifiable information including your email address. Our website does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis, such as when registering at our website, requesting a brochure or video, or accessing our cruise booking application. Carnival uses such information collected primarily to provide better customer service to you, to improve and customize the content you see, to provide the products, services or membership benefits you request, and to contact you about special promotions and new products.

Site Use Information
Our web servers collect the IP addresses and domain names of visitors to our site. This information may be aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. Carnival may use this information to measure the use of our site and to improve the content we offer. In particular, we use IP addresses to analyze trends, administer the website, and gather information for aggregate us, IP addresses are not linked to personally identifiable information. We may share with third parties this experiential information or other data which does not personally identify visitors to our site. This might include tour or ship preferences of all visitors to our site, for example.

Use of Cookies
Our website uses "cookies" to help personalize your online experience, such as recognizing your name when you revisit, as well as to assist us in marketing and advertising. A cookie is a text file that is anonymously placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies placed when you visit our site do not personally identify you, but they do allow us to monitor certain statistics which help us improve our services, such as how many site visitors view certain pages on our website or receive our advertisements when visiting other websites.

You also have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website or have some of our services function properly.

Information You Provide to Us
You are not required to register in order to access our site. If you send us an email or register on our site we may collect information about you. Certain portions of our site are restricted to registered users. Any information you provide is purely voluntary.

There are several areas on the site where you may provide personal information or will be required to register to obtain access to certain online services not available to anonymous visitors. These include My Profile, Sign in/Register, My Reservation, Fun Pass, Book Online, Shore Excursions, Contact Us, and Brochure/DVD Request.

When you register on our site, you will be required to provide your first name, last name, email address and to select a password to be used to access your information (your email and password being your "Login Information"). When you register we collect information which may include your name, address, gender, birth date and email address, your telephone number. ("Profile Information").

From time to time we may offer promotions or specials on behalf of companies with whom we have joint or cooperative marketing arrangements. You may take advantage of these promotions or specials by clicking on links on our site. You will be transferred to a different site which may not be owned or operated by Carnival where you may be required to provide personal information in order to participate in the promoted products or services. This privacy policy does not apply to those sites; please review the privacy policy posted on those sites.

You may also choose how you would like to receive information from us, by mail, email or telephone. If you send us an email or request information we will retain your email address and use it to respond to your inquiry. We may also use your email address to provide you with details on upcoming events, cruises, packages and other information about Carnival or to provide you with information from companies with whom we have cooperative or joint marketing arrangements.

By providing personal information through this site you explicitly agree to our collection and use of that information as described in this Privacy Policy. You agree that we may use the personal information you provide to respond to your inquiries, process orders, contact you regarding customer service, let you know about products or services which may be of interest to you or to personalize our service to meet your needs or preferences. This may involve sharing certain information with affiliated companies or third parties. You also agree that we may share your personal information with our affiliated companies and third parties as described in this Privacy Policy. When you submit personal information, you understand and agree that, prior to reaching Carnival, this information may be transferred across national boundaries and may be stored and processed in another country which may not provide privacy protections similar to those your country provides.

Email Promotions
You may subscribe to our email promotions program by registering on one of our websites. By registering, you are securing your subscription to receive email promotions. You may unsubscribe or change your email address for email promotions at any time by following the instructions mentioned prominently within each email promotion.

From time to time we may offer promotions, contests or sweepstakes on our site. If you choose to participate we will collect information including your name, address, age, telephone number and email address. We may also request other information some of which may be optional. We use the information you provide for purposes of conducting the promotion and for other purposes described in this Privacy Policy. Promotions may be sponsored by Carnival alone or with another sponsor or by a third party. Information you provide may be shared with the sponsor or third parties in accordance with this Privacy Policy. You must be over the age of 18 to participate in any promotion or sweepstakes. When you participate in a promotion you are subject to the Official Rules governing that promotion which will be posted on the site.

Child Privacy
Because of the nature of our business, our products and services are not designed to appeal to minors, and therefore we do not knowingly attempt to solicit or receive any information from children under the age of 18. If we have reason to believe that information is being provided by a person under the age of 18 we will not collect the information.

Your Access to Your Information
You are responsible for the accuracy and completeness of all information you provide to us. You may, at any time, access and make changes or corrections to your Profile Information or preferences, or delete them, simply by visiting the My Profile, My Reservation or Fun Pass pages of the site and providing your Login Information. You may also direct us to change or delete your information by email or telephone at the address provided below. You can direct us to delete your email address from our mailing list simply by following the instructions on any email you receive. We will act on your instructions promptly, but making changes or deleting information may take two weeks or more to become effective.

Disclosing Information to Third Parties
We do not sell our customers' information to third parties but we may share your information with our affiliated companies or with third parties. We will reveal personal information to unaffiliated third parties only if:

  1. you request or authorize it;
  2. the information is provided to help complete a transaction for you;
  3. the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Legal Notices or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.);
  4. the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets);
  5. the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.) or with whom we may have cooperative or joint marketing arrangements; or
  6. to others as described in this Privacy Policy. We may also gather aggregated data about you and disclose such aggregated (but not personally identifiable) information to third parties for promotional or other purposes.

Your California and Rhode Island Privacy Rights
Carnival may disclose your personal information to our affiliates or other third parties for their use in the marketing of their products or services (as opposed to Carnival products or services) to you unless you tell us not to. In order to opt out of such sharing or for further information, please write to us at

Carnival Players Club
Carnival Corporation Executive Offices
3655 NW 87th Avenue
Miami, FL 33178-2428.

Security Procedures to Protect Information
Security of personal information is extremely important to us. Carnival employs security measures consistent with standard industry practice to prevent unauthorized access to your personal information collected on and used by Carnival at this site. Our site uses SSL (Secure Sockets Layer) security technology to encrypt information you provide to us through the Site, but any information you provide us by email is unencrypted. SSL is an industry-standard protocol for encryption over the internet. Data transmission over the internet is never 100% secure.

While we take steps to protect your personal information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your booking number or password with anyone. Carnival cannot guaranty the security of any information you transmit to us or from our site, and therefore you use our site at your own risk.

Inapplicability of Privacy Policies of any Linked Sites or Other Parties
Carnival's site may contain links to other sites such as our affiliates and third parties. This Privacy Policy only addresses Carnival's use and disclosure of your information collected on this site, if any. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of our affiliates or any other third parties or the content of linked sites, although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.

Changes to this Privacy Policy
We will occasionally amend this Privacy Policy to reflect company and customer feedback and we reserve the right to make changes to this Privacy Policy at any time. The use of your information is subject to the Privacy Policy and Terms of Use in effect at the time of use. The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices with respect to this site. We post the effective date of our Privacy Policy on our site. We encourage you to check our site frequently to see the current Privacy Policy to be informed of how Carnival is committed to protecting your information and providing you with improved content on our website in order to enhance your online cruise planning experience. If we make material changes to this Privacy Policy we will post the revised Privacy Policy and the revised effective date on this site.

Your Comments are Appreciated
If you have any questions, comments or complaints regarding this Privacy Policy, you can contact us at

Carnival Players Club
Carnival Corporation Executive Offices
3655 NW 87th Avenue
Miami, FL 33178-2428,
Tel. 1(800)522-7466,

If you have questions, comments or complaints not related to this Privacy Policy, you can check the Contact Us area of this website. This site is owned and operated by Carnival Corporation, which controls any information submitted through this site.