Shipboard Information Systems Manager

Shipboard Information Systems Manager (I/S Manager) is an onboard officer that works with ALL onboard departments and shoreside personnel to ensure operation and maintenance of the revenue and guest tracking systems. Manages the shipboard systems and communicates to management regarding the systems availability. The I/S Manager is responsible for adhering to internal controls, data security, daily and weekly reporting, hardware inventory and daily operations. Ensures 24-hour, seven days a week operation needs for all systems and support is met. Operates, maintains and monitors all approved shipboard computer systems. The I/S Manager works with all shipboard officers and staff on providing technical support services in approved areas. Maintains and coordinates the repair of hardware. Works with arriving vendors and shoreside staff on hardware repair and software upgrades. Applicants are required to have a valid passport with all appropriate Visas prior to being accepted for this position.

This is a 6-month on, 6-weeks off, live aboard position. This includes 24-hour on-call support when onboard, in addition to daily responsibilities. Two I/S Managers are usually assigned to our larger ships. When two I/S Managers are on board, the responsibilities of the position are split between both I/S Managers. On the smaller ships and during new ship build projects, usually only one I/S Manager will be assigned to a ship.

Due to the limited space on board, it is usually necessary to share a cabin.

The I/S Manager is responsible to ensure the shipboard computer systems supporting guest services are fully operational. Systems are to be supported so that there is no impact on guest services. In addition, the I/S Manager supports and maintains the back office PCs used by the departments on board. The I/S Manager performs 1st, 2nd and 3rd level support to the onboard users. The I/S Manager is remotely supported by I/S groups shoreside, specialized in the different systems.

Shipboard computer systems encompass: Bar Register network; within the Unix System: point-of-sale, on-board credit and guest tracking; PC network of Windows 95 and NT and related peripherals; NT/2000 server; NT/2000 Exchange email server; guest security system; guest door lock system and other proprietary software/systems.

As an officer, the I/S Manager is expected to act accordingly and must adhere to all shipboard rules and regulations, as well as dress code. The I/S Manager reports directly to the ship's Hotel Manager, as well as the Supervisor of I/S Fleet Operations.

Requirements: Associate Degree in Computer Science or equivalent experience, excellent written and verbal skills a must, knowledge of systems/programs: Unix, MS Outlook, MS Office, Lotus, Win 3.X, Win9X, WinNT (workstation & server), Win2000 (professional & server), troubleshooting and repair of PC/printer hardware.

You can read some of our current I/S Managers' thoughts regarding this position.

If you are interested in this position, send a resumé and cover letter stating your interest in the position to ShipISRecruit@Carnival.com. Please do not send web-linked resumés.

Thank you for submitting your resumé or question. There is a continuous need for qualified shipboard I/S managers, as Carnival will have new ships coming out through 2005. Resumés are reviewed periodically as positions become available through turnover and the need to staff new ships. If you have submitted a question it will be answered when all incoming emails are processed. All resumés will be kept for at least six months after being reviewed. Thank you for your interest in Carnival Cruise Lines.