TICKET CONTRACT
IMPORTANT NOTICE TO GUESTS: THIS DOCUMENT IS A LEGALLY BINDING CONTRACT
ISSUED BY CARNIVAL CRUISE LINE TO, AND ACCEPTED BY, GUEST SUBJECT TO THE IMPORTANT TERMS AND CONDITIONS
APPEARING BELOW.
NOTICE: THE ATTENTION OF GUEST IS ESPECIALLY DIRECTED TO CLAUSES 1, 4, AND
11 THROUGH 14, WHICH CONTAIN IMPORTANT LIMITATIONS ON THE RIGHTS OF GUESTS TO ASSERT CLAIMS AGAINST CARNIVAL
CRUISE LINE, THE VESSEL, THEIR AGENTS AND EMPLOYEES, AND OTHERS, INCLUDING FORUM SELECTION, CHOICE OF LAW,
TIME LIMITATIONS FOR FILING SUIT, ARBITRATION, AND WAIVER OF JURY TRIAL FOR CERTAIN CLAIMS.
Important Terms and Conditions of Contract - Read Carefully
In consideration of the receipt of the full cruise fare and/or boarding and
lodging on the vessel, Carnival Cruise Line (“Carnival”) and Guest agree that the booking of the
cruise and the cruise are subject to the following terms and conditions:
1. DEFINITIONS AND SCOPE OF CONTRACT
(a) Whenever the word “Carnival” is used in this Contract it shall
mean
and include the Vessel, and all its owners, operators, employees, agents, charterers and water shuttles. The
term “Guest” shall include the plural where appropriate, and means all persons or entities
booking
or purchasing passage and/or traveling under this Contract, including heirs, representatives and any
accompanying minors. The masculine includes the feminine. “Guest” shall have the same meaning as
“Passenger” in this Contract.
(b) “Cruise Fare” or “Fare” means the amount paid for
the
cruise which includes full board, ordinary ship’s food during the voyage, but not gratuities, spirits,
wine, beer, soft drinks or mineral waters, shore excursions, salon and spa services, room service or dining
in
specialty restaurants, Carnival LIVE concerts, or any other incidental charge or expense. The cruise fare
shall
be deemed to be earned when paid and not refundable except as stated in Carnival’s brochure applicable
to
the voyage and as provided in Clauses 7 and 8, herein.
(c) Cruise Fare does not include Cruise Taxes, Fees, and Port Expenses. “Cruise
Taxes, Fees, and Port Expenses” may include any and all fees, charges, tolls and taxes imposed on
Carnival,
by
governmental or quasi-governmental authorities, as well as third party fees and charges arising from a
vessel’s
presence in a harbor or port. Cruise Taxes, Fees and Port Expenses may include U.S. Customs fees, head
taxes,
Panama Canal tolls, dockage fees, wharfage fees, inspection fees, pilotage, immigration and naturalization
fees,
and Internal Revenue Service fees, environmental fees, as well as fees associated with navigation, berthing,
stevedoring, baggage handling/storage, and security services. Cruise Taxes, Fees, and Port Expenses may be
assessed per passenger, per berth, per ton or per vessel. Assessments calculated on a per ton or per vessel
basis will be spread over the number of passengers on the Vessel. Subject to applicable laws, Cruise Taxes, Fees
and Port Expenses are
subject to change and Carnival reserves the right to collect any increases in effect at the time of sailing
even
if the fare has already been paid in full.
(d) Cruise Fare does not include fuel supplement charges, security surcharges,
or
similar incidental surcharges (“surcharges”); subject to applicable laws, Carnival reserves the
right to impose or pass any
of
these surcharges and no right of cancellation shall be implied. “Fuel supplement” shall mean any
additional charge to defray a portion of Carnival’s fuel costs. The amount of fuel supplements and
government fees and taxes collected are subject to change. Carnival reserves the right to charge a fuel
supplement of up to $9.00 USD, or its equivalent in foreign currency, per person per day, without prior
notice,
in the event that the price of light sweet crude oil according to the NYMEX (New York Mercantile Exchange
Index)
is greater than $70.00 USD per barrel of oil. Carnival may collect any fuel supplement in effect at the time
of
sailing, even if the cruise fare has been paid in full.
(e) This ticket is valid only for the person(s) named hereon as Guests and
cannot be
transferred or modified without Carnival’s written consent. The acceptance or use of this ticket by
the
person(s) named hereon as Guests shall be deemed acceptance and agreement by each of them to all of the
terms
and conditions of this cruise Contract.
(f) All rights, exemptions from liability, defenses and immunities of Carnival
under
this contract shall also inure to the benefit of Carnival’s facilities, whether at sea or ashore,
servants, agents, managers, affiliated or related companies, suppliers, shipbuilders and manufacturers of
component parts and independent contractors, including, but not limited to, shore excursion or tour
operators,
ship’s physician, ship’s nurse, retail shop personnel, health and beauty staff, fitness staff,
video
diary staff, and other concessionaires, who shall have no liability to the Guest, either in contract or in
tort,
which is greater than or different from that of Carnival.
(g) Except as otherwise expressly provided herein, this contract constitutes the
entire agreement between Carnival and Guest and supersedes all other agreements, oral or written. Any
alteration
to any term of this contract must be in writing and authorized by Carnival. In the event of a direct
conflict
between a provision of this contract and a provision of the Cruise Industry Passenger Bill of Rights (PBOR)
in
effect at the time of booking PBOR controls. Guests purchasing Carnival LIVE concert tickets, spa services
or
shore excursions through Carnival are subject to the additional terms
and
conditions which are incorporated by reference. VIFP Members agree to the additional terms and
conditions
of VIFP membership which are incorporated by reference. Except as provided in Clause 13 below, should
any
provision of this contract be contrary to or invalid by virtue of the law of the jurisdiction in which this
contract is sought to be enforced or be so held by a court of competent jurisdiction, such provision(s)
shall be
deemed to be severed from the Contract and of no effect and all remaining provisions herein shall be in full
force and effect and constitute the Contract of Carriage.
(h) Onboard charges and additional expenses charged to Guest’s Sail and Sign® account will
be made in
the
functional currency of the vessel, which may differ from the type of currency used to secure the booking.
2. NATURE OF CRUISE, TRAVEL DOCUMENTATION, AND GUEST’S OBLIGATIONS
(a)The Guest admits a full understanding of the character of the Vessel and
assumes
all risks incident to travel and transportation and handling of Guests and cargo. While at sea or in port
the
availability of medical care may be limited or delayed. Guest acknowledges that all or part of their voyage
may
be in areas where medical care and evacuation may not be available. Guest agrees to indemnify and reimburse
Carnival in the event Carnival elects to advance the cost of emergency medical care, including medical care
provided ashore as well as transportation and/or lodging in connection therewith. Guests who embark in
violation
of the Ticket Contract terms assume all associated risks and agree to indemnify and reimburse Carnival for
all
resulting losses, costs and expenses, including without limitation those related to the Vessel's deviation
from
its scheduled route, and other expenses attributable to disembarkation of such Guests. Guests are further
advised to refer to sections 5 and 10 below which specify their responsibilities and obligations in these
situations.
(b) Carnival’s vessels visit numerous ports in a number of countries.
Guests
assume responsibility for their own safety and Carnival cannot guarantee Guest’s safety at any time.
The
United States Department of State, Centers for Disease Control and Prevention and other governmental and
tourist
organizations regularly issue advisories and warnings to travelers and Carnival strongly recommends Guests
obtain and consider such information when making travel decisions. Carnival assumes no responsibility for
gathering said information. The Guest acknowledges that the cruise may be booked in a location that is
susceptible to severe weather systems, including but not limited to, hurricanes, tropical storms and
depressions, and that Carnival reserves the right to alter the ship’s course, ports of call,
itinerary,
activity and shore excursions to avoid such weather systems and insure the comfort and safety of the Guest
and
crew.
(c) Proper travel documentation and eligibility to travel is required at the
embarkation and throughout the cruise. In addition to immigration and customs requirements, the U.S.
government
and others place restrictions on the carriage of Guests whose names appear on government watch lists or who
are
deemed legally ineligible to travel. It is the Guest’s sole responsibility to ensure his/her legal
eligibility to travel and to bring and have available at all times all required travel documents. Guests are
advised to check with their travel agent and with the appropriate government authority to determine the
necessary documents and travel eligibility requirements for their particular cruise. Carnival may cancel the
booking of any Guest who is or becomes ineligible to travel for any reason, or who is traveling without
proper
documentation. Any such Guest, or any Guest who fails to board the ship at embarkation, shall be ineligible
to
board the ship thereafter without Carnival’s consent, and shall not attempt to do so at the same or
another port. Under these circumstances the Guest shall not be entitled to a refund or compensation of any
kind.
Guest is responsible for all related costs and fines, including without limitation travel expenses and for
proper travel documentation for any port, or for departure from or arrival to the US. Under no circumstances
shall Carnival be liable for any costs, damages or expenses whatsoever incurred by any Guest as a result of
such
failure, cancellation or denial of boarding.
(d) Guest acknowledges receipt of Carnival’s applicable brochures and
travel
information and agrees to abide by the terms and conditions of not just this Contract, but also the
information
contained in Carnival’s brochures and website, including but not limited to the information contained
in
the “Frequently Asked Questions” and “Embarkation Information” sections.
(e) Guest acknowledges that, for a voyage commencing in a United States port for
a
round-trip voyage via one or more United States ports, Guest must complete the voyage and disembark at the
embarkation port. Failure to do so may result in a fine or penalty being imposed by the United States
Customs
Service or other governmental agency. In consideration for the fare paid, Guest agrees to pay any such fine
or
penalty imposed because of Guest’s failure to complete the voyage.
(f) Carnival shall refuse boarding to any Guest under the age of twenty-one (21)
unless: (1) the Guest is traveling in the same stateroom with an individual twenty-five years or older; (2)
traveling in the same stateroom with their spouse; or (3) traveling with a parent or guardian in an
accompanying
stateroom. Adult Guests agree to be responsible at all times for the safety and behavior of their minor.
Guests
who are traveling with them and Guests agree to properly supervise and monitor all minors traveling with
them.
Proof of age and/or proof of marriage are required. Carnival shall not be liable to make any refunds or for
any
damages with respect to any Guest’s failure to provide proper proof of age or marriage or otherwise
comply
with this provision.
(g) Guests must attend the mandatory safety briefing at the commencement of the
cruise and any subsequent briefing ordered by the ship's officer during the cruise. Guests shall comply with
all
onboard health, environmental and safety policies and procedures, and shall familiarize themselves with the
nature and character of the ship, as well as, all emergency exits, to assist with safe evacuation in the
event
of an emergency.
(h) Guests must comply with all onboard environmental policies and procedures,
and
shall familiarize themselves with the nature and character of the ship, as well as, onboard waste /
recycling
receptacle stations, and Guest agrees to comply with all environmental laws and regulations.
3. YOUR TRAVEL AGENT
Any travel agent or sales agent utilized by the Guest in connection with the
booking
of the cruise, or this contract is solely the agent of the Guest and not Carnival. Carnival is not
responsible
for the financial condition or integrity of any travel agent utilized by Guest. In the event that an agent
shall
fail to remit to Carnival any monies paid to the agent by Guest, Guest shall be and remain liable for the
fare
due to Carnival, regardless of whether liability is asserted before or after embarkation. Issuance and
validity
of ticket contract is conditional upon final payment being received by Carnival prior to sailing. Any refund
made by Carnival to an agent on behalf of Guest shall be deemed payment to Guest, regardless whether the
monies
are delivered by the agent to Guest. Receipt of this ticket contract, any other documentation or
notification
pertaining to the cruise by Guest’s travel agent shall constitute receipt by Guest.
4. BAGGAGE, PERSONAL PROPERTY, PROHIBITED ITEMS, LIMITATION OF LIABILITY
(a) Each fully paid adult Guest will be allowed a reasonable amount of luggage
on
board containing their personal belongings. Luggage means only trunks, valises, satchels, bags, hangers and
bundles with their contents consisting of only such wearing apparel, toilet articles and similar personal
effects as are necessary and appropriate for the purpose of the journey. Carnival reserves the right to
inspect
all luggage for the safety and security of the vessel and deny any such luggage it deems unreasonable or
unsafe.
(b) No tools of trade, household goods, presents and/or property of others,
jewelry,
money, cameras, documents, valuables of any description including but not limited to such articles as are
described in Title 46 of the United States Code section 30503 shall be carried except under and subject to
the
terms of a special written contract or Bill of Lading entered into with Carnival prior to embarkation upon
application of the Guest. The Guest warrants that no such articles are contained in any receptacle or
container
presented by him as baggage hereunder, and if any such articles are shipped in the Guest’s baggage in
breach of this warranty, no liability for negligence, gross or ordinary, shall attach to Carnival for any
loss
or damage thereto.
(c) Carnival shall not be liable for: (1) Guest’s failure to comply with
the
requirements set forth in Clauses 4(a) and 4(b); (2) any loss or damage before baggage comes into
Carnival’s actual custody on board or after baggage leaves Carnival’s actual custody on board,
including, but not limited to, loss or damage by airlines or other transportation services; (3) any loss or
damage of baggage while not in the actual possession, custody and control of Carnival; (4) damage due to
wear,
tear or normal usage; (5) any loss or damage of perishable items, medicine, liquor, cash, securities or
other
financial instruments, or (6) any loss or damage while in the custody and control of stevedores.
(d) It is stipulated and agreed that the aggregate value of Guest’s
property,
does not exceed $50 USD per Guest or bag with a maximum value of $100 USD per stateroom regardless of the
number
of occupants or bags and any liability of Carnival for any cause whatsoever with respect to said property
shall
not exceed such sum, unless the Guest shall in writing, delivered to Carnival, prior to embarkation, declare
the
true value thereof and pay to Carnival prior to embarkation a sum equal to 5% of the excess of such value.
If
Carnival shall be held liable for the loss of or damage to Guest’s baggage or property it is agreed
that
such liability shall not exceed the lesser of: (1) the actual cash value, or (2) value declared in the
manner
above provided (up to U.S. $100 USD if no such declaration has been made). Declared value amounts to be
proportionately reduced in any case where less than all of Guest’s baggage or property is lost,
delayed or
rendered unusable due to damage. In no event shall Carnival be liable to pay any compensation if the nature
or
value of the property has been misrepresented.
(e) No Guest is permitted, to bring on board the vessel live animals (other than
qualified service animals, with not less than 14 days advance notice given to Carnival). Guest will be
solely
responsible for any and all damage and/or loss caused by service animals.
(f) Weapons, firearms, contraband, ammunition, explosives, incendiary devices,
or
other dangerous items are strictly prohibited aboard the vessel. Carnival reserves the right to confiscate,
destroy and/or turn over to authorities these or any other items it deems in its sole discretion to be
detrimental to the safety or comfort of any person or which are otherwise improperly in the possession of
any
Guest. Each Guest warrants that no such articles are contained in any receptacle or container carried or
presented as baggage. Alcoholic beverages are prohibited except as provided for in Clause 8(f). Marijuana
and
all illegal controlled substances are strictly prohibited and may not be brought on board any Carnival
vessel.
All Guests agree Carnival has, at all times with or without notice, the right to search Guest’s cabin
and
baggage and/or personal effects for any of these prohibited items, at any location, to ensure compliance
with
these restrictions. Any Guest who refuses any such search or screening, or any Guest traveling with such
items
and/or attempting to board the vessel with any such items, may be denied boarding or disembarked and no
refund
of the cruise fare will be issued. The Guest will be solely responsible for any and all damage and/or loss
caused by his violation of this policy.
5. FITNESS TO TRAVEL, SPECIAL NEEDS, PREGNANCY, INFANTS, AND DISEMBARKATION
(a) The Guest warrants that he and those traveling with him are physically and
emotionally fit to travel at the time of embarkation, and further warrants that such Guests have no medical
or
emotional condition that would endanger any Guest or crewmembers or result in a deviation of the voyage.
Guests
are encouraged to contact their treating physician to discuss their health concerns, including pregnancy,
before
traveling. (see Clause 5(b) below for pregnancy restrictions). Any Guest with special medical, physical or
other
needs requiring medical attention or special accommodation during the voyage is requested to notify Carnival
in
writing at the time of booking of such special need. Upon booking the cruise, Guests who have special needs
are
requested to contact Carnival's Guest Access Desk (305-599-2600 ext. 70025) to discuss the details of their
special needs. Carnival recommends that any Guest who is not self-sufficient travel with a companion who
shall
take responsibility for any assistance needed during the voyage.
(b) Carnival and the Master each reserves the right to refuse boarding or
passage,
disembark, or confine to a stateroom any Guest who violates the terms of this ticket contract or Carnival's
policies, or any Guest whose physical or mental condition or behavior would be considered, in the sole
opinion
of the Captain in consultation with the ship's physician, a risk to any Guest or crew member. Guest
understands
and acknowledges that in addition to the limitations on medical care described in Clause 2(a), prenatal and
early infant care, in particular, may require specialized diagnostic facilities and/or treatment that are
not
available or obtainable during the cruise on board the ship and/or ashore in ports of call. Therefore, any
Guest
that is unfit to travel, and any Guest who will at any time during the cruise enter her the 24th week of
estimated gestational age, agrees not to book a cruise or board the ship. Infants must be at least 6 months
of
age at the time of embarkation in order to sail, however children must be at least 12 months of age at the
time
of embarkation to sail on the following itineraries: Transoceanic voyages and remote itineraries, where
there
are more than 2 consecutive sea day. Carnival and the Master reserve the right to disembark any unfit Guest
or
any Guest whose behavior affects the comfort, enjoyment, safety or wellbeing of other Guests or crew
members.
Guests disembarked in such circumstances shall be liable as set forth in Paragraphs 2, 8 and 10. Carnival
reserves the right to debark, deny boarding, or cancel the reservation without refund, compensation, or
payment
of any Guest who is unfit to travel and/or who will be in excess of their 23rd week of gestation at time of
sailing, except as set forth in Carnival's cancellation policy described in Clause 6 below, based on the
timing
of such cancellation.
6. CANCELLATION BY GUEST, REFUNDS
Reservations will be held until 30 minutes prior to departure. No refunds will be made in the event of “no
shows”, unused tickets, lost tickets, interruptions, partially used tickets, cancellations received late
or
after the start of the cruise. Carnival strongly recommends the purchase of trip cancellation insurance from
your travel agent. Cancellation charges for individual bookings will be assessed as listed below. For
cancellation charges related to group bookings, partial ship charters or full ship charters refer to your
charter contract or group booking agreement for terms and conditions.
|
Days Prior to Departure Date |
Cancellation Charge (Per Guest)*
|
| 2-5 day cruises (excluding all Alaskan, European, Transatlantic, and Panama Canal cruises): |
Up to 76 days |
None (except fares with non-refundable payments*)
|
|
75 to 56 days |
Deposit |
|
55 to 30 days |
Deposit or 50% of Total Fare, whichever is greater |
|
29 to 15 days |
Deposit or 75% of Total Fare, whichever is greater |
|
14 days or less |
100% of Total Fare |
| 6 day or longer cruises, as well as all Alaskan, European, Transatlantic, and Panama Canal
cruises: |
Up to 91 days |
None (except fares with non-refundable payments *) |
|
90 to 56 days |
Deposit |
|
55 to 30 days |
Deposit or 50% of Total Fare, whichever is greater |
|
29 to 15 days |
Deposit or 75% of Total Fare, whichever is greater |
|
14 days or less |
100% of Total Fare |
Total Fare is defined as Cruise Fare, Transfer Services, Pre/Post Cruise Vacation Packages and Air Supplements
(excluding Restricted Air which is non-refundable any time after booking).
*Certain promotional fare offers may not be listed on this page, please refer to the terms and conditions of your
specific promotion for more details.
Early Saver: The deposit is non-refundable. All cancellations that occur prior to final payment due date will
receive a non-refundable and non-transferable future cruise credit, redeemable for US dollars bookings, in the
amount of the deposit less a $50 per person service fee. The future cruise credit must be used on a sailing
within 24 months from the date of cancellation and can only be applied to your cruise fare. Any unused portion
will be forfeited.
7. CARNIVAL’S RIGHT TO INCREASE FARES, INCREASE OR ESTABLISH CHARGES FOR GOODS AND
SERVICES, CANCEL OR CHANGE VOYAGE, AND
CHANGE STATEROOM ASSIGNMENTS AND TO PERFORM CONSTRUCTION OR REPAIRS
(a) Subject to applicable laws, Carnival reserves the right to increase published fares and air fare
supplements
without prior notice. However, fully paid or deposited Guests will be protected, except for fares listed,
quoted, advertised or booked in error, fuel supplements, government taxes, other surcharges and changes to
deposit, payment and cancellation terms/conditions, which are subject to change without notice. In the event
that a cruise fare listed, quoted or advertised through any website, Carnival sales person, travel agent or
any
other source is booked but is incorrect due to an electronic error, typographical error, human error or any
other error causing the fare to be listed, quoted or advertised for an amount not intended by Carnival,
Carnival
reserves the right to correct the erroneous fare by requesting the Guest to pay the correct fare intended,
or by
canceling the cruise in exchange for a full refund, but in no event shall Carnival be obligated to honor any
such booking resulting from the error or otherwise be liable in such circumstances.
(b) Carnival reserves the right to offer promotional cruise fares that require a
minimum occupancy requirement per cabin. When the booked cruise fare is contingent on a minimum occupancy
requirement per cabin, cancellation by one or more Guests in a cabin may cause an adjustment to the
remaining
Guests booked cruise fare based on the prevailing and available rate at the time of the cancellation
(“recalculated fare”). Final payment in full of the recalculated fares for all remaining Guests
in a
cabin is due by 11:59:59 p.m. EST on the eve before the start of the cancellation penalty period. Failure to
make timely final payment in full of the recalculated fares by all remaining Guests in a cabin will result
in
automatic cancellation of the reservation for the entire cabin.
(c) Carnival has the right without previous notice to cancel this contract at
the
port of embarkation or any time during the voyage and shall thereupon return to the Guest, if the Contract
is
completely canceled, his Cruise Fare, or, if the Contract is partially canceled, a proportionate part
thereof.
Under such circumstances, Carnival shall have no further liability for damages or compensation of any kind.
In
the event a voyage is terminated early due to mechanical failure of the Vessel, Guest is also entitled to
transportation to the Vessel’s scheduled port of disembarkation or Guest’s home city, at
Carnival’s discretion and expense, as well as necessary lodging at the unscheduled port of
disembarkation,
if required, at Carnival’s expense.
(d) Carnival may change the duration and/or itinerary of the cruise at any time.
The
Vessel shall be entitled to leave and enter ports with or without pilots or tugs, to tow and assist other
vessels in any circumstances, to return to or enter any port at the Master's discretion and for any purpose,
and
to deviate in any direction or for any purpose from the direct or usual course, and to omit or change any or
all
port calls, arrival or departure times, with or without notice, for any reason whatsoever, including but not
limited to safety, security, adverse weather, hurricanes, tornadoes, strikes, tides, hostilities, civil
unrest,
port closings, emergency debarkations of Guests or crew, late air, sea, car or motor coach departures or
arrivals, mechanical breakdowns, US or foreign governmental advisories or travel warnings, all such
deviations
being considered as forming part of and included in the proposed voyage. Except as provided in Clause 7(c)
with
regard to early termination of a voyage, Carnival shall have no liability for any compensation or other
damages
in such circumstances for any change in itinerary, ports of call, ports of embarkation and debarkation,
and/or
or duration of the cruise, other than as provided by Carnival's change of itinerary policy at the time Guest
or
his agent acknowledges receipt and acceptance of the terms and conditions of the cruise ticket contract.
Carnival’s change of itinerary policy can be found at on Carnival's Website or at Carnival's
FAQ
page.
(e) Except as provided in Clause 7(c), if the performance of the proposed voyage
is
hindered or prevented (or in the opinion of Carnival or the Master is likely to be hindered or prevented) by
war, hostilities, blockage, ice, labor conflicts, adverse weather conditions, strikes on board or ashore,
restraint of Princes, Rulers or People, seizure under legal process, breakdown of the Vessel, congestion,
docking difficulties or any other cause whatsoever or if Carnival or the Master considers that for any
reason
whatsoever, proceeding to, attempting to enter, or entering or remaining at the port of Guest's destination
may
expose the Vessel to risk or loss or damage or be likely to delay her, the Guest and his baggage may be
landed
at the port of embarkation or at any port or place at which the Vessel may call, at which time the
responsibility of Carnival shall cease and this contract shall be deemed to have been fully performed, or if
the
Guest has not embarked, Carnival may cancel the proposed voyage without liability to refund passage money or
fares paid in advance.
(f) Carnival and the Master shall have liberty to comply with any orders,
recommendations or directions whatsoever given by the Government or Department of any nation or by any
person
acting or purporting to act with the authority of such Government or Department or by any Committee or
person
having under the terms of the War Risks Insurance on the Vessel the right to give such orders,
recommendations
or directions, and if by reason of, and in compliance with any such orders, recommendations or directions
anything is done or is not done the same shall not be deemed a deviation or a breach of this contract.
Disembarkation of any Guest or discharge of baggage in accordance with such orders, recommendations or
directions shall constitute due and proper fulfillment of the obligation of Carnival under this Contract.
(g) Specific stateroom assignments are not guaranteed. Carnival reserves the
right
to move Guests to a comparable stateroom for any reason, including but not limited to, instances in which a
stateroom is booked with fewer than the maximum number of Guests the stateroom can accommodate; or when a
partial Guest cancellation occurs and the remaining number of Guests do not match the maximum number of
Guests
the stateroom can accommodate.
(h) Guest hereby agrees and acknowledges that Carnival's "Great Vacation
Guarantee"
does not apply to itinerary deviations due to safety, weather, emergency debarkations or other force
majeure,
operational or governmental reasons beyond Carnival's control.
(i) Guest agrees and acknowledges that Carnival may, at any time, and without
notice, impose charges for, increase charges for and/or eliminate goods and services, other than what is
included in your Cruise Fare, without liability to the Guest. These additional charges are exclusive of your
Cruise Fare. The goods and services offered or available during the cruise, may differ from goods and
services
previously offered or available on prior cruises and/or what was advertised on Carnival’s website
(Carnival.com), commercials, in brochures, in other printed media, and/or in prior verbal discussions.
(j) Carnival reserves the right to periodically perform repairs to the Vessel
and/or
perform construction on the vessel to alter, amend or remove any appurtenance, amenity or facility on the
Vessel. Guest acknowledges that such repairs, alterations, amendments or removal of any appurtenance may
occur
during the cruise and agrees that Carnival shall not be liable to Guest for a refund, of any portion of the
Cruise Fare, full, partial or otherwise, nor shall Guest have any legal or equitable cause of action
relating
thereto.
8. COMPLIANCE WITH RULES, SOLICITATION, SMOKING, DRINKING, ILLEGAL ACTIVITY, SEARCHES, BEVERAGE
POLICY AND ENVIRONMENTAL POLICY
(a) Guest agrees during the course of the voyage to follow the directions of the
ship’s Master, or his authorized officer. Guest further agrees not to solicit anyone on the vessel for
any
commercial, professional, illegal or illicit purposes. Guest agrees that any violation of this Clause may
subject Guest to disembarkation with no refund to the Guest.
(b) Guest acknowledges that smoking is only permitted in designated areas. Guest
agrees to refrain from smoking in non-designated areas and agrees that Carnival has the right to assess a
$500
charge, per violation, and to disembark the Guest for failure to observe Carnival's Tobacco and
Marijuana Smoking Policy ("Smoking Policy") with no refund to the Guest.
(c) Any and all forms of smoking, including but not limited to, cigarettes, cigars, pipes, vaporizers, and
electronic cigarettes are strictly prohibited on board Carnival’s vessels except in specific designated exterior
deck areas and designated casino/night club spaces. All staterooms and suite accommodations, including the
outside balconies, are NON-SMOKING. In accordance with Carnival's Smoking
Policy any marijuana possession or use
is strictly prohibited on all Carnival ships at all times, regardless of local, state, or other laws which might
permit use or possession of marijuana. Carnival abides by U.S. Federal Law which prohibits the possession or use
of marijuana on its ships for any reason. Any Guest who brings marijuana or any illegal controlled substances on
board, in violation of Carnival’s policy or U.S. or international law, including any law of a port or the flag
state, will be reported to local and/or Federal authorities and U.S. Customs & Border Protection for
possible
detainment and/or enforcement action. Carnival may deny boarding or disembark any Guest who brings or attempts
to bring marijuana or any illegal substance on board with no refund to Guest and at Guest’s own expense for
repatriation and travel. Guest agrees to strictly comply with Carnival’s Smoking Policy. Guest further agrees
that any violation of Carnival’s Smoking Policy would also cause Carnival to incur damages, including but not
limited to, loss of Guest goodwill, revenue, cleaning, maintenance, fines and/or other costs. Any evidence of
smoking in a stateroom or balcony, e.g.; smoke smell/residue, butts, ashes, upholstery/furniture burns,
tampering of the smoke alarm, will constitute a violation of Carnival’s Smoking Policy. Guests who violate our
Smoking Policy will be assessed a $500 charge, per violation, on the Guest’s Sail & Sign account, and may
also
result in the disembarkation of all Guests in the stateroom. Fines will be assessed in the functional currency
of the vessel which might be different that the currency used to secure the booking. Such Guests will be solely
responsible for all resulting financial penalties and expenses to return home, and no refund of their unused
cruise fare will be provided. Guest further acknowledges and agrees that any violation of this policy shall, in
the sole discretion of Carnival, constitute a material breach of this cruise contract. In the event of such
breach, Guest forfeits all rights hereunder, including the right to remain on board. Carnival reserves the right
to disembark Guest(s), at any port, as determined by Carnival. Carnival shall not be liable for any refund or
other compensation or damages whatsoever to any Guest disembarked pursuant to this provision, or who disembarks
because another Guest is so disembarked, and all such Guests forfeit all rights under Carnival’s “Vacation
Guarantee.” Such Guests may also be prohibited from sailing with Carnival in the future.
(d) Guest agrees, in all ports of call, to return to the Vessel not less than 30
minutes before the scheduled departure time. Guest further acknowledges that shipboard and shore side clocks
may
have different times, but it is Guest’s responsibility to return to the vessel so as not to miss
vessel’s departure. Any costs associated with transporting Guest to rejoin the vessel including, but
not
limited to, governmental fees, visa fees, subsistence, lodging, air fare, launch fare, car hire or agency
fees
shall be for the account of Guest.
(e) Carnival has a "zero tolerance" policy toward any illegal activity or
behavior
by Guests or crew aboard. Guest agrees to comply with this policy and further acknowledges that it is
Carnival's
policy to report incidents of illegal activity or behavior to the appropriate law enforcement authorities.
Carnival Cruise Line will cooperate with relevant authorities in any civil or criminal proceedings sought by
those agencies. For the safety of the vessel and of other guests and crew, Carnival reserves the right to
confine any Guest who commits a crime on board until law enforcement authorities can be contacted and/or
board
the vessel.
(f) Beverage Policy: For safety reasons, Guests are prohibited from bringing
alcoholic beverages on board with the following exception: At the beginning of the cruise during embarkation
day, Guests (21 years of age and older) may carry on in their hand luggage, one 750 ml bottle of
sealed/unopened
wine or champagne per person. A $15 corkage fee (a charge exacted at a restaurant for every bottle of wine
served that was not bought on the premises), per 750 ml bottle, will be charged should Guests wish to
consume
their wine or champagne in a main dining room, steakhouse or bar. Guests are also prohibited from bringing
water, sodas and other non-alcoholic beverages on board that are packaged in bottles. A small quantity of
non-alcoholic beverages (i.e., sparkling water, sodas, juice, milk) packaged in cans or cartons may be
brought
on board on embarkation day, only if carried on in Guests’ hand luggage (not in checked luggage). A
small
quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12 ounces each or less per person.
Any
hard liquor, beer, other forms of alcoholic beverage, and non-alcoholic beverages, outside of the exceptions
referenced above, are strictly prohibited (in both carry-on and checked luggage) and such items will be
confiscated and discarded and no compensation will be provided. Alcoholic beverages purchased in the
vessel’s gift shops or at a port of call will be retained by Carnival until the end of the voyage.
Carnival reserves the right to refuse to serve alcohol to any passenger. Guest acknowledges that the minimum
age
permitted for the purchase, possession or consumption of alcoholic beverages aboard Carnival’s vessels
is
twenty-one (21). Guest agrees to supervise all persons under age twenty-one (21) under Guest’s charge
to
insure that they do not violate this, or any other, shipboard regulation. Guests who attempt to purchase
alcohol
by using false identification or the Sail & Sign card of a Guest who is twenty-one or older will be
deemed
in violation of this policy. Any Guest twenty-one or older who attempts to or purchases alcohol for any
Guest
under twenty-one will also be deemed in violation of this policy. Guest agrees that Carnival has the right
to
disembark any Guest who violates this policy and as well as any adults traveling with minors who violate
this
policy or any other shipboard regulation.
(g) Compliance with APHIS regulations: To protect U.S. agriculture and natural
resources from the introduction and spread of foreign plant and animal pests and diseases please be advised
that
agricultural products including seeds, soil, live insects, food such as fresh fruit, vegetables and animal
products including meat, milk, and eggs must not be brought back to the United States. This food includes
meals
that were offered during the cruise but were not consumed. If you have in your possession any meals or food,
including any fresh fruit, vegetables and animal products such as meat sandwiches, milk, eggs from the ship,
you
must leave them behind or deposit them in the amnesty bin/food collection bin at the exit during
disembarkation.
These items are prohibited entry by U.S. Customs and Border Protection and the U.S. Department of
Agriculture.
Violations of these prohibitions may result in penalties and fines to the Guest.
(h) Tampering with Life Saving Devices: Guest agrees to not tamper with or
discard
over board any life saving device such as, but not limited to; life rings and life jackets, unless in an
emergency or instructed to do so by the ship's master. Tampering with life-saving devices may result in a
fine
to the Guest.
(i) Guest agrees not to engage in any lewd, lascivious, indecent, obscene, offensive, or outrageous behavior
while on board and specifically agrees that violation of this policy may result in confinement or debarkation
from the vessel with no refund to the Guest and at Guest’s own expense for repatriation and travel. Furthermore,
all guests should ensure their clothing and accessories are respectful to fellow guests. Specifically, items
worn during the cruise should not contain any message that may be considered offensive or contain nudity,
profanity, sexual innuendo/suggestions. In addition, clothing/accessories should not promote negative ethnic or
racial commentary, or hatred or violence in any form.
(j) All guests must adhere to Carnival’s environmental policy as follows: Any dumping or pollution of any kind
including discharge of any item into the ocean and/or waterways is strictly prohibited. Guest will be strictly
liable for any illegal dumping or pollution. Any willful or negligent act of discharging or releasing any
unauthorized item overboard, without the express permission of the ship's staff may result in a $500 charge, per
violation, posted to Guest’s Sail & Sign® account. Fines will be imposed using the functional
currency of the
vessel, which may be different than the form of currency used to secure the booking. Additionally, Guest will be
charged the reimbursement cost of any unauthorized discharged property belonging to Carnival and such charge
will be posted to Guest’s Sail & Sign® account. Guest shall also be responsible for any fines or
penalties
imposed on Carnival by any government, governmental agency or official, port or port official, or for expenses
or losses caused or incurred for Guest’s violation of this policy. Violation of this policy may result in the
disembarkation of all guests in the stateroom. Guests who are disembarked for violating our environmental policy
will be responsible for all financial charges and expenses to return home, and no refund of their unused cruise
fare will be provided. Additionally, they may be prohibited from sailing with Carnival Cruise Line in the
future.
9. PERSONAL DATA; VIDEO SURVEILLANCE; RIGHT TO SEARCH OR
INSPECT; PRIVACY NOTICE AND PUBLIC WIRELESS SERVICES
(a) Carnival may utilize closed circuit television or other surveillance means
onboard the vessel.
(b) Calls made to Carnival, and calls received from Carnival, may be recorded
for
the purposes of audit, training and the monitoring of services provided by Carnival.
(c) Guest agrees Carnival has, at all times with or without notice, the right to
enter and search Guest's stateroom, personal safe or storage spaces, or to search or screen any Guest,
and/or
personal effects, at any location, to ensure compliance with any of the restrictions set forth in this
agreement. Any Guest who refuses any such search or screening may be denied boarding or disembarked and no
refund of the cruise fare will be issued.
(d) The personal data Guest provides to Carnival, or which is obtained through
Guest's dealings with Carnival or with its affiliates, will be processed in accordance with Carnival privacy
notice, which describes how personal data may be processed, and which is available on the Carnival website.
Carnival may from time to time change its privacy notice; you can find the up-to-date privacy notice on the
Privacy Notice page or by writing
to
the address given below. Guests may provide personal data to Carnival that may include names, postal or
email
addresses, date of birth, passport information, financial account, telephone numbers, likenesses,
photographs or
other information which would identify Guests personally. Guests may also provide Carnival or others certain
sensitive data such as health, medical, dietary, religious, gender or sexual orientation information. Guest
agrees that Carnival may (1) keep their personal and sensitive data, (2) use it in its business worldwide in
accordance with its published privacy notice , (3) share it with its affiliated or related companies and (4)
subject it to processing worldwide provided Carnival's safeguards are used. Guest agrees that any personal
or
sensitive data provided to Carnival in the European Economic Area may be used, processed and transferred
worldwide including to the U.S.
(e) Guest agrees that Carnival may disclose personal or sensitive data to
unaffiliated third parties (1) with the Guest's consent or authorization, (2) to help complete a transaction
for
the Guest, (3) to comply with law, applicable regulations, governmental and quasi-governmental requests,
orders
or legal process, (4) to enforce this or other agreements or protect the rights, safety or property of
Carnival
or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to Carnival's agents
or
service providers to perform functions on its behalf, or (7) as otherwise described in Carnival's published
privacy notice, as amended from time to time.
(f) Carnival may, but will not be required to, make wireless access to the
Internet
or access to wireless telephone services ("Wireless Services") available to Guests on board either directly
or
through a third party service provider. All Guests agree that use of Wireless Services is at their own risk
and
that Carnival shall not be liable to Guests in any manner for claims, losses or damages resulting therefrom.
Guests' use of Wireless Services onboard is public; privacy of any information sent or received is not
guaranteed. Personal data may be available to third-party service providers and Carnival is not liable under
any
circumstances for any lack of privacy while using Wireless Services. Guest agrees that Carnival has the
right,
but not the obligation to monitor, record, intercept and disclose any transmissions over or using Wireless
Services aboard the vessel, and to provide billing, account, or use records, and related information
relating to
all Wireless Services as it deems appropriate in its sole discretion (for example, in response to lawful
process, orders, subpoenas, or warrants, or to protect Carnival's rights, passengers or property). All
Guests
agree that their use of Wireless Services is governed by Carnival's Terms and Conditions of Wireless
Services
[contained in your Folio or available on connection to the internet in addition to] and any terms and
conditions
imposed by a third-party Wireless Services provider.
(g) Carnival may use facial recognition technology to enable embarkation,
debarkation, at entry and exit of the vessel at ports of call, on all photos taken by Carnival during
Guest's
voyage, as well as those photos Guest uploads to Carnival's mobile app. Carnival will delete facial
biometric
identifiers following completion of the voyage, prior to a subsequent voyage. All un-identified photos will
be
deleted within thirty (30) days after the end of each voyage or earlier upon request. Any photos that have
been
identified and linked to Guest's SPMS Guest ID will be retained for two (2) years to enable guest access and
purchase of photos and photo memorabilia after the end of the voyage. Photos may be deleted earlier upon
request. Carnival does not share facial recognition records with any third parties outside of the Carnival
Corporation & plc group of companies. For more information about facial recognition technology, please email
Carnival at dpo@carnival.com.
10. GUEST’S REIMBURSEMENT FOR FINES, EXPENSES, DEBTS AND DAMAGES
(a)The Guest shall be liable to and shall reimburse Carnival or the Master for
any
fines or penalties imposed on Carnival by any government, governmental agency or official, port or port
official, or for expenses or losses caused or incurred for Guest's failure to observe or comply with local
requirements in respect of immigration, border patrol, customs and excise, agriculture, health, environment
or
any other government regulation whatsoever, and the Guest shall be liable for any and all losses and fines
caused by their actions in regards to illegal dumping or pollution of any kind, including discharge of any
item
into the ocean and/or waterways. For Guests who embark the vessel in violation of the ticket contract terms,
any/all resulting damages, losses, costs, expenses, credits, refunds and related claims, including without
limitation those related to a deviation of the vessel to disembark such Guests shall be the sole
responsibility
of the Guest.
(b) The Guest or Guest's estate shall be liable to and shall reimburse Carnival
for
all deviation expenses (including loss of revenue), damages to the Vessel, its furnishings, operations or
equipment, or any property of Carnival caused directly or indirectly, in whole or in part, by any
misconduct,
willful or negligent act or omission on the part of the Guest or any minors traveling with the Guest,
including
discharge and release of any unauthorized item overboard, without the express permission of the ship's
staff.
The Guest or Guest's estate shall defend and indemnify Carnival and the Vessel, their servants and agents
against liability which Carnival or the Vessel or such servants or agents may incur towards any person,
company
or Government for any damage to property, personal injury or death caused directly or indirectly, in whole
or in
part, by any misconduct, willful or negligent act or omission on the part of the Guest or minors traveling
with
Guest.
(c) Carnival and the Vessel shall have a lien upon all baggage, money and other
property whatsoever accompanying the Guest and the right to sell the same by public auction or otherwise for
all
sums whatsoever due from the Guest under this Contract and for the costs and expenses of enforcing such lien
and
such sale.
11. INDEPENDENT CONTRACTORS, SHORE EXCURSIONS AND OTHER SERVICES
(a) Guest acknowledges that all Shore excursions/tours (whether conducted in the
water, on land or by air), airline flights and ground transportation, as well as the ship’s physician,
and
on board concessions (including but not limited to, the gift shops, spa, beauty salon, fitness center, golf
and
art programs, video/snorkel concession) are either operated by or are independent contractors. Even though
Carnival shall be entitled to collect a fee and earn a profit from the ticketing or sale of such services by
such persons or entities, Carnival neither supervises nor controls their actions, nor makes any
representation
either expressed or implied as to their suitability. Carnival, in arranging for the services called for by
the
physician or nurse, all on board concessions, all shore excursion/tour tickets, all pre and post cruise
airline
flights or other transportation off of the ship and its water shuttles, does so only as a convenience for
the
Guest and Guests are free to use or not use these services. Guest agrees that Carnival assumes no
responsibility, does not guarantee performance and in no event shall be liable for any negligent or
intentional
acts or omissions, loss, damage, injury or delay to Guest and/or Guest’s baggage, property or effects
in
connection with said services. Guests use the services of all independent contractors at the Guest’s
sole
risk. Independent contractors are entitled to make a proper charge for any service performed with respect to
a
Guest.
(b) Guest acknowledges that the ship’s masseuse, barber, hair dresser,
manicurist, fitness or golf instructor, videographer, art auctioneer, gift shop personnel, wedding planners
or
other providers of personal services are employees of independent contractors and Carnival is not
responsible
for their actions. Guest further acknowledges that although independent contractors or their employees may
use
signage or clothing which contains the name “Carnival” or other related trade names or logos,
the
independent contractor status remains unchanged. Independent contractors, their employees and assistants are
not
agents, servants or employees of Carnival and have no authority to act on behalf of Carnival.
(c) Although Carnival may have contracts, concessionaire agreements, and/or
independent contractor agreements with the above mentioned service providers and contractors. Guest hereby
acknowledges and agrees that Guests are not intended third-party beneficiaries of any such contracts and
Guests
have no right to assert themselves as third party beneficiaries of such contracts or agreements.
12. LIMITATIONS OF CARNIVAL’S LIABILITY
(a) In consideration for the fare paid, it is agreed that Carnival shall not be
held
vicariously liable for the intentional or negligent acts of any persons not employed by Carnival nor for any
intentional or negligent acts of Carnival’s employees committed while off duty or outside the course
and
scope of their employment.
(b) In consideration for the fare paid, it is agreed that Carnival shall have no
liability as a consequence of Guest's use of ship's athletic or recreational equipment or as a consequence
of
Guest's decision to participate in any athletic or recreational activity or event.
(c) On international cruises which neither embark, disembark nor call at any
U.S.
port and where the Guest commences the cruise by embarkation or disembarks at the end of the Cruise in a
port of
a European Member State, Carnival shall be entitled to any and all liability limitations and immunities for
loss
of or damage to luggage, death and/or personal injury as provided under EU Regulation 392/2009 on the
liability
of carriers to passengers in the event of accidents. Unless the loss or damage was caused by a shipping
incident, which is defined as a shipwreck, capsizing, collision or stranding of the ship, explosion or fire
in
the ship, or defect in the ship (as defined by the Regulation), Carnival’s liability is limited to no
more
than 400,000 Special Drawing Rights (“SDR”) (approximately U.S. $608,000, which fluctuates
depending
on the daily exchange rate as published in the Wall Street Journal) if the passenger proves that the
incident
was a result of Carnival’s fault or neglect. If the loss or damage was caused by a shipping incident,
Carnival’s liability is limited to no more than 250,000 SDRs (approximately U.S. $380,000, which
fluctuates depending on the daily exchange rate as published in the Wall Street Journal). Compensation for
loss
caused by a shipping incident can increase to a maximum of 400,000 SDRs unless Carnival proves that the
shipping
incident occurred without Carnival’s fault or neglect. Shipping incidents do not include acts of war,
hostilities, civil war, insurrection, natural disasters, or intentional acts or omissions of third parties.
In
cases where the loss or damage was caused in connection with war or terrorism, Carnival’s liability
for
any personal injury or death (whether occurring during a shipping incident or a non-shipping incident) is
limited to the lower of 250,000 SDRs per passenger or 340 million SDRs per ship per incident. Punitive
damages
are not recoverable for cruises covered by EU Regulation 392/2009. For more information on the EU Regulation
392/2009, please see the Official Journal of the European Union EU Regulation 392/2009 PDF 
.
In addition, Guests embarking a cruise in a European Member State port are
afforded
rights under EU Regulation 1177/2010. For additional information on EU Regulation 392/2009 and EU Regulation
1177/2010, please visit Carnival's EU Regulation 392/2009 PDF and EU Regulation 1177/2010 PDF.
(d) Carnival shall not be liable to the passenger for damages for emotional
distress, mental suffering/anguish or psychological injury of any kind under any circumstances, except when
such
damages were caused by the negligence of Carnival and resulted from the same passenger sustaining actual
physical injury, or having been at risk of actual physical injury, or when such damages are held to be
intentionally inflicted by Carnival.
(e) In addition to all the restrictions and exemptions from liability provided
in
this Contract, including under Clause 12(c) for cruises that embark or disembark in a port of a European
Member
State, on all cruises Carnival shall also have the benefit of all statutes of the United States of America
providing for limitation and exoneration from liability and the procedures provide thereby, including but
not
limited Title 46 of the United States Code sections 30501 through 30509, and 30511. Nothing in this Contract
is
intended to nor shall it operate to limit or deprive Carnival or any such statutory limitation of or
exoneration
from liability under any applicable laws.
13. JURISDICTION, VENUE, ARBITRATION, TIME LIMITS FOR CLAIMS AND GOVERNING LAW
(a) Carnival shall not be liable for any claims whatsoever for personal injury,
illness or death of the Guest, unless full particulars in writing are given to Carnival within 185 days
after
the date of the injury, event, illness or death giving rise to the claim. Suit to recover on any such claim
shall not be maintainable unless filed within one year after the date of the injury, event, illness or
death,
and unless served on Carnival within 120 days after filing. Guest expressly waives all other potentially
applicable state or federal limitations periods.
(b) Carnival shall not be liable for any claims whatsoever, other than for
personal
injury, illness or death of the Guest, unless full particulars in writing are given to Carnival within 30
days
after the Guest is landed from the Vessel or in the case the Voyage is abandoned, within 30 days thereafter.
Legal proceedings to recover on any claim whatsoever other than for personal injury, illness or death shall
not
be maintainable unless commenced within six months after the date Guest is landed from the Vessel or in the
case
the Voyage is abandoned, within six months thereafter, and unless served upon Carnival within 120 days after
commencement. Guest expressly waives all other potentially applicable state or federal limitation periods
for
claims which include, but are not limited to, allegations concerning any and all civil rights, the ADA,
trade
practices and/or advertising.
(c) Except as provided in Clause 13 (d) below, it is agreed by and between the
Guest
and Carnival that all disputes and matters whatsoever arising under, in connection with or incident to this
Contract or the Guest’s cruise, including travel to and from the vessel, shall be litigated, if at
all,
before the United States District Court for the Southern District of Florida in Miami, or as to those
lawsuits
to which the Federal Courts of the United States lack subject matter jurisdiction, before a court located in
Miami-Dade County, Florida, U.S.A. to the exclusion of the Courts of any other county, state or country.
(d) Any and all disputes, claims, or controversies whatsoever, other than for
personal injury, illness or death of a Guest, whether brought in personam or in rem or based on contract,
tort,
statutory, constitutional or other legal rights, including but not limited to alleged violation of civil
rights,
discrimination, consumer or privacy laws, or for any losses, damages or expenses, relating to or in any way
arising out of or connected with this Contract, the booking of the cruise, including but not limited to the
booking of Carnival Vacation Protection products, shore excursions, and land and hotel packages, or
Guest’s cruise, no matter how described, pleaded or styled, between the Guest and Carnival, with the
sole
exception of claims brought and litigated in small claims court, shall be referred to and resolved
exclusively
by binding arbitration pursuant to the United Nations Convention on the Recognition and Enforcement of
Foreign
Arbitral Awards (New York 1958), 21 U.S.T. 2517, 330 U.N.T.S. 3, 1970 U.S.T. LEXIS 115, 9 U.S.C.
§§
202-208 (“the Convention”) and the Federal Arbitration Act, 9 U.S.C. §§ 1, et seq.,
(“FAA”) solely in Miami-Dade County, Florida, U.S.A. to the exclusion of any other forum. Guest
hereby consents to jurisdiction and waives any venue or other objection that may be available to any such
arbitration proceeding in Miami-Dade, Florida. The arbitration shall be administered by National Arbitration
and
Mediation (“NAM”) under its Comprehensive Dispute Resolution Rules and Procedures and the fee
schedule in effect at the time of initiating the proceeding with NAM, which are deemed to be incorporated
herein
by reference. If you have a question about the arbitration process or to obtain a current copy of the
Comprehensive Dispute Resolution Rules and Procedures and/or fee schedule, you can contact them at: National
Arbitration and Mediation, attention Claims Department, 990 Stewart Street, First Floor, Garden City, NY
11530,
telephone number (800) 358-2550.
NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN
PRE-ARBITRATION
DISCOVERY EXCEPT AS PROVIDED IN THE APPLICABLE ARBITRATION RULES AND HEREIN, OR OTHERWISE TO LITIGATE THE
CLAIM
IN ANY COURT (OTHER THAN SMALL CLAIMS COURT). THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING.
OTHER
RIGHTS THAT GUEST OR CARNIVAL WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. An award
rendered by
an arbitrator may be entered in any court having jurisdiction under the Convention or FAA. Carnival and
Guest
further agree to permit the taking of a deposition under oath of the Guest asserting the claim, or for whose
benefit the claim is asserted, in any such arbitration. In the event this provision is deemed unenforceable
by
an arbitrator or court of competent jurisdiction for any reason, then and only then the provisions of Clause
13
(c) above governing venue and jurisdiction shall exclusively apply to any lawsuit involving claims described
in
this Clause.
(e) Except as expressly provided in Clause 12 (c), any and all disputes
whatsoever
arising out of or relating to this Contract or Guest’s Cruise as well as the interpretation,
applicability
and enforcement of this Contract shall be governed exclusively by the general federal maritime law of the
United
States, without regard to choice of law rules, which replaces, supersedes and preempts any provision of law
of
any other state or nation, however, the terms of this Contract do not displace non-excludable consumer laws
applicable in jurisdictions outside the United States.
14. CLASS ACTION WAIVER
THIS CONTRACT PROVIDES FOR THE EXCLUSIVE RESOLUTION OF DISPUTES THROUGH
INDIVIDUAL
LEGAL ACTION AND SUPERSEDES ANY LAW ENTITLING GUEST TO PARTICIPATE IN A CLASS ACTION. THIS CLASS ACTION
WAIVER
PRECLUDES GUEST FROM PARTICIPATING IN OR BEING REPRESENTED IN ANY CLASS OR REPRESENTATIVE ACTION REGARDING
ANY
CLAIM BROUGHT UNDER THIS TICKET CONTRACT OR IN CONNECTION WITH GUEST'S CRUISE. EVEN IF APPLICABLE LAW
PROVIDES
OTHERWISE, GUEST AGREES THAT ANY ARBITRATION OR LAWSUIT AGAINST CARRIER WHATSOEVER SHALL BE LITIGATED BY
GUEST
INDIVIDUALLY AND NOT AS A MEMBER OF ANY CLASS OR AS PART OF A CLASS ACTION, AND GUEST EXPRESSLY AGREES TO
WAIVE
AUTHORITY TO ARBITRATE CLAIMS ON A CLASS ACTION BASIS. IF GUEST'S CLAIM IS SUBJECT TO ARBITRATION UNDER
CLAUSE
13(d) ABOVE, THE GUEST FURTHER AGREES AND ACKNOWLEDGES THAT THE CLASS ACTION WAIVER IS MATERIAL AND
ESSENTIAL TO
THE ARBITRATION OF ANY DISPUTES BETWEEN THE PARTIES AND IS NON-SEVERABLE FROM THE AGREEMENT TO ARBITRATE
CLAIMS.
THE VALIDITY AND EFFECT OF THIS CLASS ACTION WAIVER MAY BE DETERMINED ONLY BY A JUDGE OR COURT OF LAW AND
NOT BY
AN ARBITRATOR. GUEST AGREES THAT THIS SECTION SHALL NOT BE SEVERABLE UNDER ANY CIRCUMSTANCES FROM THE
ARBITRATION CLAUSE SET FORTH IN SECTION 13 (d) ABOVE, AND IF FOR ANY REASON THIS CLASS ACTION WAIVER IS
UNENFORCEABLE AS TO ANY PARTICULAR CLAIM, THEN AND ONLY THEN SUCH CLAIM SHALL NOT BE SUBJECT TO ARBITRATION.
Guest agrees that Carnival can receive immediate judicial assistance to enforce this class action waiver.
15. CARNIVAL’S USE OF GUEST’S LIKENESS
Each Guest grants Carnival and/or its promotional partners the exclusive right
to
include photographic, video and other visual portrayals of Guest in any medium of any nature whatsoever for
any
purpose including without limitation trade, advertising, sales, publicity or otherwise, without compensation
to
Guest, and all rights, title and interest therein (including all worldwide copyrights therein) shall be
Carnival’s sole property, free from any claims by Guest or any person deriving any rights or interest
from
Guest. Each Guest understands and agrees that professional onboard photographers may photograph Guest, and
that
those photos may be processed, displayed and sold to Guests and others. For additional information regarding
Carnival’s use of Guest’s likeness including use of facial recognition technology please refer to Clause
9(g)
above.
16. GUEST’S USE OF PHOTOS, VIDEOS OR RECORDINGS PROHIBITED
Guest hereby expressly agrees that he/she will not utilize any tape recording,
video, or photograph(s) of himself/herself, any other Guest, crew, or third party on board the vessel, or
depicting the vessel, its design, equipment, or any part thereof whatsoever, for any commercial purpose or
in
any media broadcast, or for any other non-private use, without the express written consent of Carnival. For
the
privacy of our guests and crew, Guest expressly agrees not to record or video interactions with other guests
or
crew without their express permission, and Guest further agrees that any use of video, photographic or
recording
equipment, including cell phones, in the medical center is expressly prohibited. Guest acknowledges that by
boarding the vessel, at any time, Guest irrevocably agrees to this provision, which is a condition precedent
to
being permitted on board the vessel and can be enforced by any legal means, including, but not limited to,
injunctive relief.
17. GUEST’S OBLIGATIONS FOR EXPENSES OR IF CONFINED, DENIED BOARDING OR DISEMBARKED
(a) Guest agrees if Carnival incurs any expense or sustains any damage as
delineated
in but not limited to Clauses 2, 4, 5, 8, 10 and this Clause, that Carnival may charge Guest's on-board
charge
account for any expense incurred or damage sustained.
(b) If Guest is denied boarding, confined to a stateroom or disembarked from the
vessel pursuant to any provision of this contract, including but not limited to Clauses 2, 4, 5, 8, and 10,
Guest agrees:
i. Carnival will not be liable for any refund of Cruise Fare, other compensation
or
any damages;
ii. All rights under Carnival's Vacation Guarantee are forfeited. This
forfeiture
also applies to any Guest who disembarks because another Guest is disembarked;
iii. Disembarkation and repatriation to the embarkation port or any other
destination will be at Guest's sole expense; and,
iv. To indemnify Carnival and that Carnival may charge Guest's on-board charge
account for any and all expenses incurred by Carnival in relation to Guest's disembarkation and/or
repatriation.
IMPORTANT TERMS AND CONDITIONS FOR NON CRUISE PORTIONS OF VACATION PACKAGES - PLEASE READ CAREFULLY
18. Please see above for the applicable terms and conditions
for
the cruise portion of Guests vacations. For avoidance of doubt, and unless specifically contradicted in
Clauses
18 through 28, the above terms and conditions, including the terms and conditions in Clauses 11 through
14,
which contain important limitations on the rights of guests to assert claims against carnival cruise
line,
the
vessel, their agents and employees, and others, including forum selection, choice of law, time
limitations
for
filing suit, arbitration, and waiver of jury trial for certain claims, cover Carrier’s Carnival Vacation
Protection products, shore excursions, and land and hotel packages. The terms and conditions in this
paragraph
apply only to Carnival's responsibilities for non-cruise portions of vacation packages. Other terms and
conditions with respect to air travel, hotel and other non-cruise activities may be applied by the
entities
providing those services.
19. The payment of the required deposit or any partial or full
payment for reservation of a land package before or after the cruise shall constitute acceptance and
consent
to
all of the terms and conditions of this Contract and the General Information and Vacation Package
Conditions
and
Restrictions contained in the brochure for such vacation package and/or the brochures and circulars of
the
suppliers. These provisions are hereby incorporated by reference in this Contract and vacation package
Guests
(hereinafter referred to as Guests) are advised to take note of them.
20. For purposes of this paragraph “CARNIVAL”
refers to
Carnival Cruise Line, its affiliates, subsidiary companies, agents, servants, and employees. CARNIVAL is
the
principle tour operator and its responsibility to Guests is limited to the arrangement of all tours and
accommodations offered in these vacation packages. CARNIVAL shall not be responsible for personal
injuries,
death, or property damage, economic loss, inconvenience or delay, consequential damages, or change of
itinerary
or accommodations incurred by any person or Guest which may occur due to acts or omissions or tortious
conduct
on the part of any direct or supplemental air carrier, hotel or other suppliers of arrangements and
services
or
other independent contractors, their employees, agents or others not under the direct control of
CARNIVAL.
21. CARNIVAL reserves the right to decline to accept or to
reject
any person as a Guest, at any time, or to cancel a vacation package due to circumstances beyond the
control
of
CARNIVAL.
22. CARNIVAL reserves the right to substitute hotels for other
hotels in a similar category, to substitute air carriers, and to change schedules without prior notice
should
circumstances so require.
23. If a change in the itinerary is needed due to factors or
conditions beyond CARNIVAL'S control, no refund or credit will be made, however, CARNIVAL will make an
effort to
provide accommodations and services of a comparable quality and standard as set forth in the brochure.
Any
such
change shall not modify the cancellation provisions in the brochure. No credit will be allowed or refund
given
for any services provided in the brochure should any such services not be utilized by Participants.
24. CARNIVAL makes no representations or warranties, implied or
otherwise, in regard to the reliability of suppliers or independent contractors, nor does it assume a
duty
of
safety or responsibility for the independent acts of suppliers, independent contractors, their employees
or
agents.
25. Vacation packages are non-transferable. Fares shall be
deemed
to be earned when paid and non-refundable unless otherwise expressly stated in the cancellation
provisions
in
the brochure.
26. CARNIVAL shall not be liable for any claims whatsoever
other
than for personal injury, illness or death, of the Guest unless full particulars thereof in writing are
given to
CARNIVAL within 30 days after the Guest shall complete the packages, or in the case that the tour is
abandoned,
within 30 days thereafter. Suit to recover any claim shall not be maintainable in any event unless
commenced
within six months after the date of the loss.
27. CARNIVAL shall not be liable for any claims whatsoever for
personal injury, or illness or death of the Guest unless full particulars in writing are given to
Carnival
within 185 days after the date of the injury, event, illness or death giving rise to the claim. Suit to
recover
on any such claim shall not be maintainable unless filed within one year after the date of the injury,
event,
illness or death, and unless served on Carnival within 120 days after filing.
28. It is agreed by Guest and CARNIVAL that all disputes
between
Guest and CARNIVAL arising under or in connection with a vacation package shall be litigated, if at all,
in
and
before the United States District Court for the Southern District of Florida in Miami-Dade County,
Florida,
U.S.A., to the exclusion of the courts of any other state or county.
IMPORTANT ADDITIONAL TERMS AND CONDITIONS FOR CARNIVAL’S AIR PROGRAMS
29. Arrangements by CARNIVAL: If you are participating in our
FLY2FUN program, or FLY2FUN and Tour package, Carnival will arrange for air transportation from the
select
home
cities offered to an airport near the departure point of your Cruise or Cruise tour and return air
transportation from an airport near the termination point of your Cruise or Cruise tour to the home city
from
which you departed. Please refer to Carnival’s web page for additional information on our FLY2FUN
program
and destinations. Carnival reserves the right to add or withdraw an air city at any time, but will
attempt
to
accommodate those Guests under deposit or final payment. Air bookings are not guaranteed and are subject
to
air
carrier’s availability and restrictions. Guest who purchased the FLY2FUN program will be
responsible
for
securing their own hotel accommodations and will be responsible for hotel, taxes, porterage and
transportation
between the hotel and the airport/pier.
30. Schedule Changes/Air Delays: Carnival strives to
accommodate
each Guest on flights that will ensure timely arrival and boarding of your ship. In the event that the
Guest
is
precluded from a timely arrival to the port of embarkation, as a result of weather conditions or other
flight
delays, Carnival, at its own expense, will make the flight, transportation, and lodging arrangements
necessary
to coordinate for the Guest’s successful boarding at ship’s next port of call. Carnival
reserves
the
right to change or alter, without notice, flight arrangements in order to meet our ship departure and/or
arrival
times. Guest will be notified of flight re-accommodations. If tickets have already been issued, Carnival
will
adjust your itinerary or air carrier accordingly and will notify Guests of any price adjustments that
may be
necessary. If you choose to cancel your flight arrangements or alter your airline schedule in any way
once
your
tickets have been issued you will be responsible for any additional cost or fees resulting from the
cancellation
or change, which can total up to the full cost of the ticket. If you request Carnival’s assistance
with a
change in airline arrangements, within 60 days of departure and you purchased FLY2FUN Flexible Fare
program,
a
service fee of $200 USD, or its equivalent in foreign currency, will be levied in addition to any
charges
imposed by the airlines. If you purchased the FLY2FUN Restricted Fare program and you chose to make a
change,
all airline imposed change fees will be levied regardless of when the change is made. If your flights
are
delayed, refer to the Fly2Fun page.
31. Refunds/Seat Assignments/Special Services/Fares/Lost
Tickets/Baggage Charges: Failure to use your FLY2FUN airline ticket/s results in a waiver of its value
and
any
compensation; unused airline tickets are only refundable to Carnival. Please note that because of
changing
airline tariffs, your actual air ticket may reflect fares higher or lower than the air add-on or cruise
only
credit amounts originally quoted. If so, the difference is neither chargeable nor refundable to you; you
will be
charged the amount originally quoted. Carnival reserves the right to pass on to the Guest any
cancellation
or
change penalties, which may total up to the amount originally quoted. It is your sole responsibility to
re-confirm flight arrangements, within 48 hours of flight departure. Please note that although Carnival
Cruise
Line can pass requests for seat assignments, special meals and special assistance to the airlines, we
cannot
guarantee that such requests will be honored. For the best travel experience, we recommend that Guests
or
their
travel agents contact the airlines directly to confirm these requests. Carnival is not responsible for
airline
schedule changes. Guests are responsible for luggage fees, excess luggage charges as well as any other
charges
imposed by airlines or airports. For additional information on airline’s baggage charges and fees
please
refer to the Airline Baggage FAQs page,
reference
against the Travel Information page you received along with your cabin confirmation or the Travel
Information
page in your cruise document accessed through Manage My Cruise. If a paper ticket is issued instead of
an
E-ticket, the original paper ticket must be returned to Carnival; any outstanding refund will be held
pending
the receipt of the paper tickets.
32. Liability and Relationship with Airlines: If Carnival is
unable
to arrange for air transportation for any cause beyond Carnival’s control, such as airline
capacity
controls, air transportation arranged is no longer available, or otherwise fails to materialize,
Carnival’s sole liability will be limited to refunding the air add-on paid or cruise only credit.
Carnival
acts as an independent travel agent, and it is not affiliated with the airline carriers. Carnival books
air
as a
convenience for the Guests. Carnival assumes no liability for any of the airlines’ acts or
omissions,
including, without limitation, those involving cancellation of flights, schedule changes, re-routings,
damage to
or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff
shortages,
overbooking or clerical/system errors. Your rights against the airlines are controlled and subject to
the
terms
and conditions set forth in the airline’s ticket and tariffs, and any and all applicable laws and
regulations.
IMPORTANT ADDITIONAL TERMS AND CONDITIONS FOR CARNIVAL EASY PAY OPTION
33. This offer applies only to qualifying cruises where the
"Carnival Easy Pay" option is available on the cruise detail page.
34. This offer is not transferable and may not be combined with
other offers.
35. To be eligible for this offer, Guest must reside in the
United
States of America and must have a valid credit card associated with their Carnival.com account. Please
note
that
this program is not available to Guests using a debit card, PayPal, or ACH from a bank account (e.g.,
checking
or savings account) to make payments. This offer may not be available to every guest and may not be
available
for all qualifying cruises. In determining eligibility for this offer, Carnival reserves the right to
consider,
for each transaction, factors including Guest’s payment history and the nature and price of the
cruise
being reserved. Carnival will not use a credit report to determine eligibility for this offer.
36. Carnival reserves the right to cancel this offer at any
time.
37. Guest will be charged the full price of the applicable
deposit
in one initial payment and subsequent monthly payments (if the full price is not evenly divisible,
Guest’s
final payment amount may be smaller). No interest or finance charges apply to this offer. Any interest,
finance
charges or fees assessed by the issuer of the payment method to which payments are charged may still
apply.
Taxes (other than Cruise Taxes, Fees, and Port Expenses) may apply in certain jurisdictions. Any
applicable
taxes will be due and assessed in full as part of Guest’s initial payment when the booking is
completed.
38. Guest authorizes Carnival to charge each payment to the
credit
card associated with Guest’s Carnival.com account that was used to make the initial payment or, if
Carnival is unable to complete a charge using such credit card, to any other credit card Guest has on
file
in
Guest’s Carnival.com account. Guest agrees to maintain in their Carnival.com account at least one
valid
credit card that expires no earlier than 20 days after the last payment due date.
39. Guest may prepay the full remaining balance of their
purchase
at any time, but may not prepay a portion of the remaining balance.
40. If Carnival is not able to charge any payment to a credit
card
on file in Guest’s Carnival.com account, Carnival reserves the right to pursue any remedy
available,
including the right to cancel Guest’s reservation, as well as all remaining Guests in the same
cabin.
Guest agrees that Carnival and its affiliates have no liability related to the exercise of these
remedies.
