|Please read the following information before ordering
any shore excursions or spa online.
Spa Terms and Conditions
We want you to have the most enjoyable spa experience possible. Although most of our treatments are suitable for all guests, we recommend that you review the below restrictions to ensure that you do not have a treatment or condition that could prevent you from enjoying the service(s) you selected or cause you discomfort. Once you are onboard the ship, you will also receive a comprehensive consultation from your therapist to identify any areas of concern.
Facial Treatments: Open cuts and abrasions, skin or eye infections, severe sunburn, conjunctivitis, styes, and severe psoriases on face.
Massages: Open cuts, abrasions or acne, hypersensitivity to heat, high blood pressure, recent operations, severe varicose veins, undiagnosed oedema, infectious skin diseases including conditions aggravated by moisture or heat, severe sunburn, chronic or inflamed back conditions, nerve damage, diabetes, pregnancy, auto-immune dysfunction.
Detox Wraps / Body: Not recommended if you are pregnant or breastfeeding, have iodine allergies (for certain treatments that use algae and seaweed), skin allergies, liver or renal disorders, cardiac conditions, diabetes, sunburn, epilepsy, varicose veins, thrombosis, metal pins, plates or pacemaker, in cancer remission, or if you are taking strong medications.
Hair Services: Infectious scalp conditions, open cuts and abrasions, open psoriasis or eczema.
Nail Services: Fungal infections, skin and nail disorders, athlete’s foot, verrucae (plantar warts).
Fitness Services: If you have any condition that might limit your ability to engage in physical activity, we recommend that you contact your physician before booking these services.
Tooth Whitening: You should not have this treatment if you are pregnant or breastfeeding, or have any of the following: Hydrogen Peroxide allergy, cracked teeth, unfilled or broken cavities, braces, or asthma.
Guests must be at least 18 years of age to reserve spa treatments online and to receive treatments or utilize spa facilities. Reservations made by underage guests are subject to cancellation. Once you are onboard the ship, you will have the opportunity to book a treatment from our ZSpa menu for teens, a selection of services for guests between the ages of 13-17, or simply ask the Spa Manager about other treatment options for younger guests. Salon services are available to guests of all ages. Fitness facilities are available to minor guests when accompanied by an adult. Please see restrictions posted outside the Fitness Center.
Nurture Your Experience
We recommend that you arrive 15 minutes prior to your spa treatment so you can focus your mind on relaxation. To ensure you don't forget any personal items of value, we suggest leaving them in the safety deposit box in your stateroom.
For online cancellations that occur 7 full days or more prior to the sailing date, a full refund will automatically be posted to the credit card that was used to pay for the spa treatment. This policy is effective regardless of whether or not the person who purchased the spa treatment is sailing. Please allow 7-10 business days for the credit to post to your account.
Please note: No changes can be made within 7 days prior to sailing (the “cut-off date”). If you need to make changes after the cut-off date, you must wait until after boarding the ship and see the Spa Manager onboard in the spa. Once onboard, any refunds will be made to the Sail & Sign account of the spa order contact person’s Sail & Sign account, not the original credit card used to secure the online order. This applies even in the event that spa treatments were purchased as a gift by someone who is not sailing.
In the event of a cruise booking cancellation, a full refund will automatically be posted to the original credit card used to pay for the spa treatment order. This is providing that the cancellation is prior to the cut-off date. If the designated contact person on a spa order must cancel from their cruise booking, any remaining guests on the booking who are sailing would like to retain the spa order, a new contact person needs to be assigned. If a designated contact person cancels and does not reassign the responsibility, all of the associated spa orders will automatically cancel and be refunded.
Onboard Cancellation Policy - please give us 24 hours notice before canceling your appointments or your Sail & Sign account will be subject to a 50% charge of the spa treatment cost.
Product Return Policy
Refunds are offered for all unopened products when accompanied by a receipt and returned by the end of the cruise. Unopened products without receipts can be exchanged for either services or products.
During your cruise the spa may offer value prices for certain services at specified times, allowing you to experience luxury therapies at a valued price.
Satisfaction Guarantee Policy
We pride ourselves on enriching the lives of all our guests with premium treatments that nurture wellness on every level. If our staff does not meet your service expectations during your treatment we will offer an alternative service or if preferred, we will issue a refund.
Shore Excursions Terms and Conditions
are binding once you purchase any shore excursion
provided by independent tour operators through Carnival. The
deadline for making shore excursion bookings online
is 1 day (24 hours) prior to sailing, unless otherwise noted
in the shore excursion description. All of the
shore excursions listed on the carnival.com website
may not be available for every cruise itinerary.
All excursions are subject to change without notice. Descriptions,
departure times, itineraries, pricing and locations
may be altered and may vary due to unforeseen circumstances. Descriptions
and excursion lengths are all based on approximate
times and predetermined points of interest. Changes
may be unavoidable and can be made at the tour operator’s
sole discretion. Departure times and meeting
places will be printed on the shore excursion ticket. As
a delay may result in a missed excursion or interfere
with the excursion’s normal operation, guests
are required to report to the specified location,
at the designated departure time.
You will be required to pay for your shore excursion
order in full using our secure online credit card
processing. You will receive instant online
confirmation that your order has been paid in full. Your
tickets will be delivered to your cabin prior to
Shore Excursion Cancellation and Refund
Shore excursions may be cancelled by Carnival or
the Tour Operator due to inclement weather conditions,
or any other reason whatsoever. In which case,
and as your sole recourse, full refunds will be made
to guests who have purchased cancelled excursions.
Excursions may be canceled or modified depending
on the number of guests participating. Some
excursions require a minimum number of guests to
operate. If this minimum is not met, excursions may
be cancelled by the Tour Operator and full refunds
will be issued.
Sometimes the weather does not realize that our
guests are on vacation and subsequently forgets to
cooperate. It should be noted that excursions operate
rain or shine. At times, tour operators will cancel
particular excursions due to weather-related safety
considerations. In this instance, refunds will be
made for guests holding tickets on a cancelled excursion,
and all efforts will be made to accommodate guests on
an alternate excursion.
For online cancellations that occur outside the
cut-off window (24 hours prior to sailing), a full refund
will automatically be posted to the credit card that
was used to pay for the shore excursion order, regardless
of whether or not the person who purchased the shore
excursion is sailing. Please allow 7-10 business
days for the credit to post to the your account.
No changes can be made within the cut-off window.
If you need to make changes after the cut-off date,
you must wait until sailing and see the Shore Excursion
Manager onboard. Once onboard, any refunds will be
made to the Sail and Sign account of the Shore Excursion
order contact person’s Sail & Sign account,
not the original credit card used to secure the online
order. This applies even in the event that shore
excursions were purchased as a gift by someone who
is not sailing.
In the event of a cruise booking cancellation, within
the cut-off window, a full refund will automatically
be posted to the original credit card used to pay
for the shore excursions order. If the designated
contact person on a shore excursion order must cancel
from their cruise booking and the remaining guests
who are sailing would like to retain the shore excursion
order, a new contact person needs to be assigned. If
a designated contact person cancels and does not
reassign the responsibility, the associated shore
excursion orders will automatically cancel and be
Once onboard, cancellations are subject to a 25%
cancellation charge. However, within 24 hours
of arrival in port, all shore excursion orders are
non-refundable. A refund, less any applicable
cancellation charges, will be applied to the designated
contact person’s sail and sign account. Carnival
will only offer shipboard credit for shore excursion
order refunds, but note any credit not utilized by
the end of your cruise will be refunded via check
to the order’s designated contact person on
the morning of debarkation.
Guests are encouraged to purchase Carnival’s
Cruise Vacation Protection Plan to cover any eligible
non-refundable shore excursion cancellation charges.
Carnival is not responsible for any losses, damage,
death, injuries, or claims whatsoever arising from,
connected with, or related to any activities engaged
in by guests while off Carnival’s ships or
tenders in any port of call. This includes all
shore excursions, whether booked online, sold onboard
or sold by third parties ashore. Guests engage
in all such activities off the ship at their own
Carnival acts only as an agent for the independent
tour operators supplying excursions or services. Independent
contractors operate all shore excursions, including
any related transportation. Carnival neither
supervises nor controls their actions, nor makes
any representation either expressed or implied as
to their suitability. Carnival sells tickets
for all excursions as a convenience to guests only. Tour
operators, transportation providers, and their employees
are neither agents nor employees of Carnival, notwithstanding
their use of any signage or clothing which may contain
the name “Carnival” or other related
trade names or logos. It is understood and agreed
that Carnival assumes no responsibility for, nor
guarantees performance of, and in no event shall
be liable for, any loss, damage, injury, or death
in connection with said excursions or transportation. Please
review your ticket for further information regarding
your rights and obligations as well as those of Carnival.
Excursions/Tours & Activities not Sold
Carnival recommends that guests do not engage in
excursions, tours or activities that are not sold
through Carnival as Carnival has no familiarity whatsoever
with these services or their operations.
Please note that there are certain restrictions
based on age, health, weight and/or height, which
have been imposed by the individual excursion operators
for your own safety. Carnival urges you to abide
Tour operators have the right to require any individual
to withdraw from an excursion at any time if they
deem that individual’s conduct detrimental
to or incompatible with the interests, comfort, well-being
or harmony of the group as a whole. Tour operators
reserve the right to alter or adjust excursions to
meet local conditions for participant safety and
convenience. Neither Carnival nor local tour
operators will extend financial reimbursement to
compensate for a guest’s disappointment in
the event that circumstances beyond the reasonable
control of Carnival or the tour operator make it
impossible to provide services as intended.
Helicopter Weight Policy
Please be advised, due to weight, balance and capacity
restrictions, if you weigh 250 lbs.(including clothing),
or more, you are required when booking, to purchase
2 seats (1½ tickets) on these excursions. All children,
as of their 2nd birthday, are required to have their
own seat and will be ticketed and charged accordingly.
Prices for shore excursions are quoted per person,
in U.S. dollars and are subject to change without
notice. Prices also vary by departure date and
time and are capacity controlled. Some restrictions
may apply. Most prices include transportation
and when noted, meals, refreshments, guides and entrance
fees. On snorkeling, scuba and golf excursions,
only the equipment specified is included in the price. Some
fishing excursions, particularly in Alaska, require
the purchase of a fishing license, unless otherwise
noted. Please see Fishing Policies.
Children three years old or less, who do not occupy
a seat, will not be charged and do not require a
ticket unless noted in the shore excursion description. Children
between the ages of 4 to 12 years and teens between
the ages of 13 to 18 years will be charged full adult
price or special child/teen prices, when applicable
and noted. Guests under 18 years of age must
be accompanied by an adult to participate in shore
excursions. Some excursions require a minimum
age to participate and will be noted accordingly.
Prices and availability of tours are subject to change without notice. In the event that the tour or price quoted or advertised through any website, Carnival’s sales person, sales agent, or any other source is booked, but is incorrect due to an electronic error, typographical error, human error or any other error, causing the tour or price to be listed, quoted or advertised for an amount not intended by Carnival, Carnival reserves the right to correct the erroneous fare, by requesting the Guest to pay the correct price intended, or by cancelling the tour in exchange for a full refund, but in no event shall Carnival be obligated to honor such tour booking resulting from the error, or otherwise be liable in such circumstances.
Alaska State law requires a valid one-day fishing
license, which may be purchased from your excursion
boat captain. In addition, during King Salmon
season, you are also required to purchase a King
Salmon license. Children 12 and under are required
to wear life jackets at all times while onboard the
fishing boat. Children must weigh 40 pounds
or more to fit the life jacket and participate in
the fishing excursion.
Tour Operator's Diving Policy
Due to the nature and level of physical exertion involved in diving excursions, these excursions may not be appropriate for individuals with certain medical conditions such as asthma, heart conditions, high blood pressure or serious diabetes. Tour Operators require that all guests be able to participate safely in the excursion. You will be required to sign a Medical Waiver/Liability Release form on board prior to your shore excursion. If you have any medical conditions that may affect your ability to participate safely in the diving excursion, please contact the Shore Excursion Manager prior to booking your excursion. This applies to scuba diving, snuba, power snorkel, underwater scooter, and sea trek excursions.
Neither Carnival, nor the Tour Operators will be
responsible for personal possessions. Do not
leave your possessions unattended at any time, either
in the vehicles in which you are traveling or otherwise. Remember
coats, umbrellas, cameras, handbags, wallets, traveling
bags, binoculars, and similar items remain, at all
times throughout the shore excursion, under the guest’s
custody and control.
Guests should consider that standards of transportation
vary considerably throughout the world. Air-conditioned
motorcoaches are not available in many areas. In
some destinations, local buses are the best available. Guests
wishing to travel with friends should all leave the
ship together, as this will help the shore excursion
staff allocate sufficient space in the same vehicle.
Please note that motorcoaches and other forms of
transportation may require guests to climb 2 to 3
steps. Most, but not all motorcoaches, can accommodate
collapsible wheelchairs. Staff is not obligated
to lift guests into or out of vehicles. Tendering
may prevent guests in wheelchairs from going ashore
at certain ports of call. For further information
about specific excursions’ transportation
accessibility, please look for the accessibility
advisories online, represented by a blue wheelchair
icon or see the Shore Excursion Manager onboard.
Shore Excursion Promotional Code
Shore Excursion offers are only available online. Not available onboard. Shore Excursions Purchases can be made up to 4 days prior to sailing. If you return an item that was purchased with a coupon, you will be refunded only the amount you paid (that is, the price of the item, less the coupon value).
Required Documentation & Identification
Please note that travel documentation requirements
vary by destination and change often. It is
the responsibility of the guest to provide valid
travel and medical history documents required for
air travel, debarkation at various ports of call
and re-entry into the appropriate country of origin.
Your Sail & Sign Card will serve as your identification
card when you re-board the ship in a port of call. Remember
to take it with you whenever you go ashore. You
will be required to show it to a Carnival security
officer in order to re-board the ship.
Transfers Terms and Conditions
Unused transfer services are non-refundable. Transfers operate on the day of embarkation and debarkation only. Guests will be required to provide flight information via FunPass when purchasing transfers. When flight details have been recorded in FunPass, the updates are the responsibility of the guest. Carnival is not responsible for providing transfers for guest who schedule flights outside of the service times, or provide incorrect flight information. The vehicle operator is an independent contractor. Carnival assumes no liability for losses, damages or injuries in connection with the use of the operator. Carnival reserves the right to discontinue transfer service at anytime. Prices and acceptable arrival times are subject to change without notice.