THE BEST SHORE EXCURSIONS. THE BEST PRICES. GUARANTEED.
Like most Carnival guests, you're planning some fun ashore during your upcoming cruise...and like everyone, you want that shore excursion at the best price. Booking yours through Carnival is not only easier and more reliable, but will make your wallet happy too.
Here's how it works:
Purchase one of our amazing Carnival Shore Excursions! If you find that shore excursion elsewhere for a lower price, submit your claim online.
- Within 48 hours, you will be notified if your claim meets the Best Price Guarantee’s criteria.
- If your claim is accepted, you will receive 110% of the difference in price to enjoy in the form of an onboard credit.
- The following restriction applies: Carnival’s Best Price Guarantee only applies to shore excursions that are advertised with pricing and publicly available.
- Prices available only by using a coupon or other promotion not offered to the general public are ineligible.
Think you've found a lower price?
Fill out our Best Price Guarantee Claim form to get started.
File a Claim
Please book your shore excursion through Carnival before filing your claim.
In order to be eligible to receive the Best Price Guarantee, you must (1) reserve the applicable shore excursion(s) prior to the commencement of your cruise; and (2) complete and submit an online Shore Excursion Best Price Guarantee claim form
at least seven (7) days prior to the commencement of your cruise. Failure to meet any of the following conditions will result in your claim form being rejected.
Carnival Cruise Lines will review your claim within five (5) business days. Lower rate must be publicly advertised and available to the general public at the time your claim is filed, as determined by Carnival Cruise Lines personnel. Rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public are ineligible. International bookings do not qualify for the Best Price Guarantee. The Best Price Guarantee is available only for exact shore excursion matches, for example, duration of the shore excursion, transportation fees, and the exact same dates of the shore excursion as booked through Carnival Cruise Lines. The Best Price Guarantee is not available for shore excursions booked through any third-party where excursion details are unknown until after purchase. If your claim meets these requirements, Carnival Cruise Lines will issue a non-refundable onboard credit worth 110% of the price difference. An email confirming the outcome of the request will be sent to you. If you cancel your excursion, your onboard credit will also be cancelled. The onboard credit is nonrefundable, non-transferable, and has no cash value. The onboard credit must be used during the applicable cruise. Any unused portion of the onboard credit will be forfeited. Carnival Cruise Lines reserves the right in its sole discretion to modify or discontinue the Shore Excursion Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Shore Excursion Best Price Guarantee. No change in the Shore Excursion Best Price Guarantee will affect any coupon that has already been issued to you. The failure by Carnival Cruise Lines to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.