Pixels Photo Packages

How do I redeem my Shutterfly promotion?

Visit www.shutterfly.com/carnival to redeem your free item. Sign in to enter your promo code. The code will be saved to your account. Customize your gift and apply your code at checkout.

If you are having trouble redeeming your Shutterfly promotion, either because of technical difficulties with Shutterfly's website or issues with the promo code, please contact Shutterfly Customer Service at 888 225-7159 for assistance.

If you did not receive a Shutterfly promotion code, please contact us at 800 929-6400, 8:30am-6:30pm ET, Monday-Friday and 9:00am-5:00pm ET, Saturday for assistance.

Pixel Package Restrictions

• Prints will be in the original size orientation that they were taken.
• On the following ships with Pixels Digital Photo Gallery, we offer print size 8" x 10" only: Carnival Breeze, Carnival Conquest, Carnival Horizon, Carnival Magic, Carnival Panorama, Carnival Paradise, Carnival Victory and Carnival Vista. Additional ships will be converted to digital in the future.
• On all other ships, we offer print size of 5" x 7", 6" x 9" and 8" x 10" (depending on the subject matter).
• At least one person in the stateroom must be in each photo in the Pixels Photo package or children under 21 staying in a different stateroom to receive the images as part of the pixels photo package. Photos of others in your group not staying in your stateroom are not included in the package.
• Large group photos (10 or more), weddings, renewals, Quinceañera, Sweet 16, special events, generic ship images or Dreams Studio images are not included.
• Pixels Packages are not available for Australia sailings.
• Private photo shoot requests, additional prints, canvas prints, metal prints, additional editing or tour images when off the vessel in port are not included.
• Upon arrival on board, guests purchasing Pixels photo packages will receive a Pixels gift ticket in their stateroom. The gift ticket must be taken to the Pixels photo gallery for redemption within 2 days of boarding.
• Photos should be collected daily and given to photo staff to place in your dedicated folder.
• All photos collected throughout the cruise must be picked up on the last sea day before 1:00pm.
• No refunds or exchanges on package purchases.
• All photos must be redeemed during the cruise in the Pixels Photo Gallery.
• All photos must be redeemed during the cruise. Photos cannot be redeemed post cruise.
• Photos purchased via the Carnival HUB App are not included in the Pixels Photo packages.

When will I receive my Dreams Studio metal wall print purchase?

Your order should arrive approximately six weeks after returning home. All orders post cruise are dealt with by an outside vendor and if you should have any delivery issues with your order, please email Bay Photos at carnival@dischaven.com with the information listed below.

• Name
• Ship and Sail date
• Order description

Should you have any quality or shipping issues upon receipt of your product, please email carnival@dischaven.com and include a full description of the problem and list all of the information above in regards to your order.

Can I make copies of my Carnival photos?

Carnival is happy to provide guests with consent for limited reproduction of the photographs purchased on board. Click here to print a copy of our Photo Release.

Who do I contact if I forgot to pick up the pictures I ordered from the Pixels Gallery?

Please fill out our Staged form and provide us with a description of the photos left behind including the following details:

• Ship and Sail Date
• Day photo was taken
• Number on the back of the photo
• Number of photos
• Photo size (8x10, 6x9, wallet size, etc.)
• Background
• Number of people in photo
• What guests were wearing

Pixel Package

Our Pixels Package may be ordered Staged at carnival.com/Funshops or by calling The Fun Shops department at 1-800-522-7648, Monday through Sunday, 9:00am-9:00pm ET. The cut-off for purchase Staged is 11:59pm ET, the day before your cruise. In addition, this package may be purchased on board on embarkation day only.

Pixels - Choose 5 of your favorite photos for professional printing on board and one of the five photos for a 16" x 20" canvas portrait.

• $99.98 USD (pre-cruise purchase) | $119.98 (purchased on board on embarkation day)

Please Note:
Effective 5/02/18, we are no longer offering the Pixels Plus or Pixels Max photo packages. Despite our very good intentions, we simply did not anticipate the demand for these packages and our ability to deliver them to our guests on board.

We will honor the packages for those guests who have purchased them prior to this announcement. We will continue to offer the Pixels package that includes five photos for professional printing on board and one photo as a 16" x 20" canvas portrait for $99.98 pre-cruise and $119.98 on embarkation day.

Going forward, we will be evaluating new packages that both meet the expectations and needs of our guests and our onboard photo teams.

Can I purchase my photos after the cruise?

Photos are only available for purchase while on board. All photo sales are final. Due to the high volume of photos taken, the files are deleted soon after each cruise.

Purchased digital images that you did not download while on board are only available 30 days from the date your cruise began. If you purchased a USB and are missing specific digital images, please fill out our Staged form and provide the complete JPG information which can be found on the back of the photo. Currently, digital photos are offered on the following ships: Carnival Breeze, Carnival Conquest, Carnival Horizon, Carnival Magic, Carnival Panorama, Carnival Paradise, Carnival Radiance, Carnival Victory, Carnival Vista and Mardi Gras.

Wedding packages are not available for purchase post-cruise.

Dreams Studio photo packages are not available for purchase post-cruise.

All photo sales are final!

Does Carnival offer video service?

We do not offer this service.

Who do I contact if I purchased a camera or drone on board?

• In the event you need assistance with a camera you purchased on board, please contact the camera's manufacturer.
• In the event your purchased drone malfunctions, please contact Parrot technical support for troubleshooting at www.parrot.com/us/support/hotline.

Pixel Package

Our Pixels Package may be ordered Staged at carnival.com/Funshops or by calling The Fun Shops department at 1-800-522-7648, Monday through Sunday, 9:00am-9:00pm ET. The cut-off for purchase Staged is 11:59pm ET, the day before your cruise. In addition, this package may be purchased on board on embarkation day only.

Pixels - Choose 5 of your favorite photos for professional printing on board and one of the five photos for a 16" x 20" canvas portrait.

• $99.98 USD (pre-cruise purchase) | $119.98 (purchased on board on embarkation day)

Please Note:
Effective 5/02/18, we are no longer offering the Pixels Plus or Pixels Max photo packages. Despite our very good intentions, we simply did not anticipate the demand for these packages and our ability to deliver them to our guests on board.

We will honor the packages for those guests who have purchased them prior to this announcement. We will continue to offer the Pixels package that includes five photos for professional printing on board and one photo as a 16" x 20" canvas portrait for $99.98 pre-cruise and $119.98 on embarkation day.

Going forward, we will be evaluating new packages that both meet the expectations and needs of our guests and our onboard photo teams.

Can I purchase my photos after the cruise?

Photos are only available for purchase while on board. All photo sales are final. Due to the high volume of photos taken, the files are deleted soon after each cruise.

Purchased digital images that you did not download while on board are only available 30 days from the date your cruise began. If you purchased a USB and are missing specific digital images, please fill out our Staged form and provide the complete JPG information which can be found on the back of the photo. Currently, digital photos are offered on the following ships: Carnival Breeze, Carnival Conquest, Carnival Horizon, Carnival Magic, Carnival Panorama, Carnival Paradise, Carnival Radiance, Carnival Victory, Carnival Vista and Mardi Gras.

Wedding packages are not available for purchase post-cruise.

Dreams Studio photo packages are not available for purchase post-cruise.

All photo sales are final!

Can I make copies of my Carnival photos?

Carnival is happy to provide guests with consent for limited reproduction of the photographs purchased on board. Click here to print a copy of our Photo Release.

When will I receive my Dreams Studio metal wall print purchase?

Your order should arrive approximately six weeks after returning home. All orders post cruise are dealt with by an outside vendor and if you should have any delivery issues with your order, please email Bay Photos at carnival@dischaven.com with the information listed below.

• Name
• Ship and Sail date
• Order description

Should you have any quality or shipping issues upon receipt of your product, please email carnival@dischaven.com and include a full description of the problem and list all of the information above in regards to your order.

Who do I contact if I forgot to pick up the pictures I ordered from the Pixels Gallery?

Please fill out our Staged form and provide us with a description of the photos left behind including the following details:

• Ship and Sail Date
• Day photo was taken
• Number on the back of the photo
• Number of photos
• Photo size (8x10, 6x9, wallet size, etc.)
• Background
• Number of people in photo
• What guests were wearing

How do I redeem my Shutterfly promotion?

Visit www.shutterfly.com/carnival to redeem your free item. Sign in to enter your promo code. The code will be saved to your account. Customize your gift and apply your code at checkout.

If you are having trouble redeeming your Shutterfly promotion, either because of technical difficulties with Shutterfly's website or issues with the promo code, please contact Shutterfly Customer Service at 888 225-7159 for assistance.

If you did not receive a Shutterfly promotion code, please contact us at 800 929-6400, 8:30am-6:30pm ET, Monday-Friday and 9:00am-5:00pm ET, Saturday for assistance.

Does Carnival offer video service?

We do not offer this service.

Pixel Package Restrictions

• Prints will be in the original size orientation that they were taken.
• On the following ships with Pixels Digital Photo Gallery, we offer print size 8" x 10" only: Carnival Breeze, Carnival Conquest, Carnival Horizon, Carnival Magic, Carnival Panorama, Carnival Paradise, Carnival Victory and Carnival Vista. Additional ships will be converted to digital in the future.
• On all other ships, we offer print size of 5" x 7", 6" x 9" and 8" x 10" (depending on the subject matter).
• At least one person in the stateroom must be in each photo in the Pixels Photo package or children under 21 staying in a different stateroom to receive the images as part of the pixels photo package. Photos of others in your group not staying in your stateroom are not included in the package.
• Large group photos (10 or more), weddings, renewals, Quinceañera, Sweet 16, special events, generic ship images or Dreams Studio images are not included.
• Pixels Packages are not available for Australia sailings.
• Private photo shoot requests, additional prints, canvas prints, metal prints, additional editing or tour images when off the vessel in port are not included.
• Upon arrival on board, guests purchasing Pixels photo packages will receive a Pixels gift ticket in their stateroom. The gift ticket must be taken to the Pixels photo gallery for redemption within 2 days of boarding.
• Photos should be collected daily and given to photo staff to place in your dedicated folder.
• All photos collected throughout the cruise must be picked up on the last sea day before 1:00pm.
• No refunds or exchanges on package purchases.
• All photos must be redeemed during the cruise in the Pixels Photo Gallery.
• All photos must be redeemed during the cruise. Photos cannot be redeemed post cruise.
• Photos purchased via the Carnival HUB App are not included in the Pixels Photo packages.

Who do I contact if I purchased a camera or drone on board?

• In the event you need assistance with a camera you purchased on board, please contact the camera's manufacturer.
• In the event your purchased drone malfunctions, please contact Parrot technical support for troubleshooting at www.parrot.com/us/support/hotline.

About Pixels Photo Packages