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MODIFICATION OF TERMS
Carnival reserves the right to change, modify, add, or remove portions of
these terms at any time at our discretion. You may check these terms
periodically for changes. Your continued use of the Carnival Sites subsequent
to the revisions of these terms (including the CARNIVAL.COM Privacy Policy and
Terms and Conditions applicable to Carnival's Internet Booking Application)
means you accept those changes.
TERMINATION
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or without notice. Upon termination, you must destroy all materials obtained
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of these terms or otherwise.
LINKS
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damage, loss or claims by or in connection with your use or reliance on any
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IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE)
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JURISDICTION
This site is controlled and operated by CARNIVAL from its offices within the
State of Florida, United States of America. CARNIVAL makes no representation
that materials in the site are appropriate or available for use in other
locations. These terms shall be governed by and construed in accordance
with the laws of the State of Florida, without giving effect to any principles
of conflicts of law. You agree that any action at law or in equity arising
out of or relating to these terms shall be filed only in the state or
federal courts located in Miami-Dade County and you hereby consent and
submit to the personal jurisdiction of such courts for the purposes of
litigating any such action.
SHORE EXCURSION IMPORTANT CONDITIONS
Please read the following information before ordering any shore excursions
online. These conditions are binding once you purchase any shore excursion
provided by independent tour operators through Carnival. The deadline
for making shore excursion bookings online is 3 days prior to sailing,
unless otherwise noted in the shore excursion description. All of the
shore excursions listed on the carnival.com website may not be available
for every cruise itinerary.
All excursions are subject to change without notice. Descriptions, departure
times, itineraries, pricing and locations may be altered and may vary
due to unforeseen circumstances. Descriptions and excursion lengths are
all based on approximate times and predetermined points of interest. Changes
may be unavoidable and can be made at the tour operator’s sole discretion.
Departure times and meeting places will be printed on the shore excursion
ticket. As a delay may result in a missed excursion or interfere with
the excursion’s normal operation, guests are required to report
to the specified location, at the designated departure time.
You will be required to pay for your shore excursion order in full using
our secure online credit card processing. You will receive instant online
confirmation that your order has been paid in full. Your tickets will
be delivered to your cabin prior to embarkation.
Shore Excursion Cancellation and Refund Policy
Shore excursions may be cancelled by Carnival or the Tour Operator due
to inclement weather conditions, or any other reason whatsoever. In which
case, and as your sole recourse, full refunds will be made to guests who
have purchased cancelled excursions.
Excursions may be canceled or modified depending on the number of guests
participating. Some excursions require a minimum number of guests to operate.
If this minimum is not met, excursions may be cancelled by the Tour Operator
and full refunds will be issued.
For online cancellations that occur outside the cut-off window, 3 days
prior to sailing, a full refund will automatically be posted to the credit
card that was used to pay for the shore excursion order. Please allow
5-7 business days for the credit to post to your account. No changes can
be made within the cut-off window. If you need to make changes after the
cut-off date, you must wait until sailing and see the Shore Excursion
Manager onboard. In the event of a cruise booking cancellation within
the cut-off window, a full refund will automatically be posted to the
credit card used to pay for the order.
If the designated contact person on a shore excursion order must cancel
from their cruise booking and the remaining guests who are sailing would
like to retain the shore excursion order, a new contact person needs to
be assigned. If a designated contact person cancels and does not reassign
the responsibility, the associated shore excursion orders will automatically
cancel and be refunded.
Once onboard, cancellations are subject to a 25% cancellation charge.
However, within 24 hours of arrival in port, all shore excursion orders
are non-refundable. A refund, less any applicable cancellation charges,
will be applied to the designated contact person’s sail and sign
account. Carnival will only offer shipboard credit for shore excursion
order refunds, but note any credit not utilized by the end of your cruise
will be refunded via check to the order’s designated contact person
on the morning of debarkation.
Guests are encouraged to purchase Carnival’s Cruise Vacation Protection
Plan to cover any eligible non-refundable shore excursion cancellation
charges.
Responsibility
Carnival is not responsible for any losses, damage, death, injuries, or
claims whatsoever arising from, connected with, or related to any activities
engaged in by guests while off Carnival’s ships or tenders in any
port of call. This includes all shore excursions, whether booked online,
sold onboard or sold by third parties ashore. Guests engage in all such
activities off the ship at their own risk.
Carnival acts only as an agent for the independent tour operators supplying
excursions or services. Independent contractors operate all shore excursions,
including any related transportation. Carnival neither supervises nor
controls their actions, nor makes any representation either expressed
or implied as to their suitability. Carnival sells tickets for all excursions
as a convenience to guests only. Tour operators, transportation providers,
and their employees are neither agents nor employees of Carnival, notwithstanding
their use of any signage or clothing which may contain the name “Carnival”
or other related trade names or logos. It is understood and agreed that
Carnival assumes no responsibility for, nor guarantees performance of,
and in no event shall be liable for, any loss, damage, injury, or death
in connection with said excursions or transportation. Please review your
ticket for further information regarding your rights and obligations as
well as those of Carnival.
Excursions/Tours & Activities not Sold by Carnival
Carnival recommends that guests do not engage in excursions, tours or
activities that are not sold through Carnival as Carnival has no familiarity
whatsoever with these services or their operations.
Restrictions
Please note that there are certain restrictions based on age, health,
weight and/or height, which have been imposed by the individual excursion
operators for your own safety. Carnival urges you to abide by them.
Tour operators have the right to require any individual to withdraw from
an excursion at any time if they deem that individual’s conduct
detrimental to or incompatible with the interests, comfort, well-being
or harmony of the group as a whole. Tour operators reserve the right to
alter or adjust excursions to meet local conditions for participant safety
and convenience. Neither Carnival nor local tour operators will extend
financial reimbursement to compensate for a guest’s disappointment
in the event that circumstances beyond the reasonable control of Carnival
or the tour operator make it impossible to provide services as intended.
Helicopter Weight Policy
The Federal Aviation Administration requires guests’ weights and
names for weight and balance calculations as well as flight manifesting.
Any guest whose weight is 250 pounds or more will be required to purchase
a seat and a half. You must purchase the specific helicopter excursion
for guests over 250 pounds or you will be refused service. Once onboard
you may see the Shore Excursion Manager for assistance.
Pricing
Prices for shore excursions are quoted per person, in U.S. dollars and
are subject to change without notice. Prices also vary by departure date
and time and are capacity controlled. Some restrictions may apply. Most
prices include transportation and when noted, meals, refreshments, guides
and entrance fees. On snorkeling, scuba and golf excursions, only the
equipment specified is included in the price. Some fishing excursions,
particularly in Alaska, require the purchase of a fishing license, unless
otherwise noted. Please see Fishing Policies.
Children three years old or less, who do not occupy a seat, will not
be charged and do not require a ticket unless noted in the shore excursion
description. Children between the ages of 4 to 12 years and teens between
the ages of 13 to 18 years will be charged full adult price or special
child/teen prices, when applicable and noted. Guests under 18 years of
age must be accompanied by an adult to participate in shore excursions.
Some excursions require a minimum age to participate and will be noted
accordingly.
Fishing Policies
Alaska State law requires a valid one-day fishing license, which may be
purchased from your excursion boat captain. In addition, during King Salmon
season, you are also required to purchase a King Salmon license. Children
12 and under are required to wear life jackets at all times while onboard
the fishing boat. Children must weigh 40 pounds or more to fit the life
jacket and participate in the fishing excursion.
Personal Possessions
Neither Carnival, nor the Tour Operators will be responsible for personal
possessions. Do not leave your possessions unattended at any time, either
in the vehicles in which you are traveling or otherwise. Remember coats,
umbrellas, cameras, handbags, wallets, traveling bags, binoculars, and
similar items remain, at all times throughout the shore excursion, under
the guest’s custody and control.
Transportation
Guests should consider that standards of transportation vary considerably
throughout the world. Air-conditioned motorcoaches are not available in
many areas. In some destinations, local buses are the best available.
Guests wishing to travel with friends should all leave the ship together,
as this will help the shore excursion staff allocate sufficient space
in the same vehicle.
Please note that motorcoaches and other forms of transportation may require
guests to climb 2 to 3 steps. Most, but not all motorcoaches, can accommodate
collapsible wheelchairs. Staff is not obligated to lift guests into or
out of vehicles. Tendering may prevent guests in wheelchairs from going
ashore at certain ports of call. For further information about specific
excursions’ transportation accessibility, please look for the accessibility
advisories online, represented by a blue wheelchair icon or see the Shore
Excursion Manager onboard.
Required Documentation & Identification
Please note that travel documentation requirements vary by destination
and change often. It is the responsibility of the guest to provide valid
travel and medical history documents required for air travel, debarkation
at various ports of call and re-entry into the appropriate country of
origin.
Your Sail & Sign Card will serve as your identification card when
you re-board the ship in a port of call. Remember to take it with you
whenever you go ashore. You will be required to show it to a Carnival
security officer in order to re-board the ship.
OTHER
If any provision of these terms shall be unlawful, void, or for any
reason unenforceable, then that provision shall be deemed severable from
these terms and shall not affect the validity and enforceability of any
remaining provisions. This is the entire agreement between us relating
to the subject matter herein and shall not be modified except in writing,
signed by all parties.
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