Guests With Disabilities

FACILITIES AND SERVICES FOR GUESTS WITH DISABILITIES

Carnival is dedicated to offering the finest cruising experience to our guests with disabilities. Our ships provide a quality of service and a variety of accessible features to make your voyage a relaxing and enjoyable experience. A “Fun Ship ®” cruise vacation is perfect for people who have a special need for fun!  Fun for all, all for fun! ™

General Access
Carnival has made substantial modifications to enhance your ability to move about our ships. Our ships feature accessible elevators at each elevator bank with tactile controls within reach of guests who use wheelchairs and audible signals for guest who are blind or with low vision.

Accessible routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways.

A diagram of accessible routes as well as a diagram that indicates the location of accessible seating within your ship's restaurants and lounges, and accessible public restrooms, are located on the links below, under your respective ship: 



If you need general information about accessibility before you cruise, please call our Guest Access team at 1-800-438-6744 ext. 70025 or email specialneeds@carnival.com. If you have an ADA complaint, please email us at access@carnival.com.


Our ships have specially-designed staterooms for guests using wheelchairs. We have two classifications of staterooms:

Modified Cabins: These cabins are designed for guests who may utilize a wheelchair or similar assistance device (e.g. for distance) (and include features such as grab bars and shower seats in the bathrooms).

Accessible Cabins: These cabins are designed for guest with highly limited or no mobility who utilize wheelchairs or other similar assistive devices (and include features such as turning space; accessible routes throughout the cabin; and accessible bathrooms).


Accessible staterooms are reserved for guests that have a mobility disability or disability that requires the use of the accessible features that are provided in the stateroom. We require our guest to acknowledge the need for the accessible stateroom by completing a Special Requirements Form. This form will be sent to you once the reservation has been secured and you have notified Carnival Cruise Lines that you or the person you are securing the stateroom for, requires the stateroom.

If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may be moved at any time to another non-accessible stateroom in order to accommodate a guest with a disability.

As with all Carnival reservations, staterooms within each category are assigned on a first come, first serve basis. Therefore, it is advisable to reserve an accessible or modified stateroom in advance.

Standard Cabins: These cabins have an entry doorway measuring approximately 22", an 8" lip into the cabin bathroom, a 4" lip into the shower stall and a 7" lip to the balcony (if applicable).

Mobility Scooters: Passenger scooters must be stored and batteries recharged in your stateroom. Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Your personal scooter should be able to fit in a standard stateroom with a 21" entry doorway. If your scooter is larger than 21", you must purchase a modified stateroom or rent a smaller scooter. Segways and other similar vehicles are not permitted on board our vessels.

Getting On and Off the Ship
: At certain ports of call, small boats known as "tenders" are used to transport passengers from the ship to shore. Certain tenders may not be accessible to individuals using wheelchairs or mobility scooters, or the status of the tendering process at a particular port under certain weather, sea, swell, current and/or tide conditions may prove difficult for a safe transfer to take place. In each case, it will be the decision of the ship officials to determine, based on their evaluation of safety issues for our guests and crew, whether or not a guest using a wheelchair may board a tender. In order to safely board tenders, guests must be able to take steps and use a collapsible, fold up wheelchair; motorized wheelchairs and mobility scooters cannot be taken on tenders. 

*Note Tendering ports are:

  • Belize
  • Cabo San Lucas, Mexico
  • Catalina Island, CA
  • Grand Cayman
  • Half Moon Cay, Bahamas
  • Kona, HI



Possible Tender: Ketchikan, Alaska

Facilities in ports of call vary significantly; wheelchair accessibility may not be available for shore tours or in certain ports of call. Carnival is not responsible for accessibility in its ports of call, which are not under Carnival's control.

For transportation from the airport to the pier, Hydraulic Lift Transfer is available for guest with mobility limitations if requested in advance. Standard transfer charges apply; there is no additional cost for the lift; for wheelchair assistance at the airport terminals, please contact the air carrier directly.

Wheelchair Assistance: If you require wheelchair assistance for embarking and debarking the vessel, Carnival Cruise Lines has a limited supply of wheelchairs available for this purpose & guests are served on a first-come/first-serve basis. In order to accommodate these requests, we reserve them for embarkation and debarkation at the pier facility only. Carnival Cruise Lines does not offer curbside assistance for embarking and debarking the ship.

If you require the regular use of a wheelchair during the cruise, you would need to bring your own or rent one from a service provider. Please see below for some reputable wheelchair companies:

CareVacations 1.877.478.7827 

Website: www.carevacations.com
Special Needs at Sea 1.800.513.4515 

Website: www.specialneedsatsea.com

Of course, you are free to select your own provider. Please know that Carnival Cruise Lines does not endorse specific service providers. Consequently, you assume risk of utilizing these third party services and are subject to their terms and agreements. Refund issues must be handled directly the service provider as well as any other implications that may arise regarding your rental.

If you need general information about accessibility before you cruise, please call our Guest Access team at 1-800-438-6744 ext. 70025 or email specialneeds@carnival.com. If you have an ADA complaint, please email us at access@carnival.com.


A portable room kit is available if requested prior to sailing. It includes a visual-tactile alert system that provides alerts for the door knocking, telephone ringing, alarm clock and smoke detector.

A TTY (teletypewriter) is also available which interfaces with the Information Desk which available 24 hours a day to meet your stateroom needs.

Written documents are available for the emergency lifeboat drill, onboard.

If you need general information about accessibility before you cruise, please call our Guest Access team at 1-800-438-6744 ext. 70025 or email specialneeds@carnival.com. If you have an ADA complaint, please email us at access@carnival.com.


Braille signage is available onboard our ships, indicating cabin numbers and public rooms names. The only Braille format documents available are our in-cabin directories and room service menus.

Large print format is available for our dining room menus, Carnival Fun Times, and shore excursion information. We can also provide an audible format of our Carnival Fun Times. Please contact Guest Services once onboard should you require any of these items.

If you need general information about accessibility before you cruise, please call our Guest Access team at 1-800-438-6744 ext. 70025 or email specialneeds@carnival.com. If you have an ADA complaint, please email us at access@carnival.com.


In order to participate in any Carnival youth program activities, the parent or legal guardian will need to complete a registration form. You will also be given an alternate special needs checklist, which will help aid the youth staff in how to best serve your child while participating in the activities.

Children who are within one year of a Carnival Youth Program age group may move down into the younger age group. Further exceptions will be considered on a case by case basis for special needs children.
  
18 year old's with special needs are not allowed to participate at all in the program, as they are legally adults.

We do not provide one on one attention, but if this is necessary, the parent or legal guardian, assigned helper is welcome to stay and participate with the child during activity times.

Parents of children with special needs will be provided with a beeper or phone (if applicable).

Youth program rules still apply to all children, in terms of administration of medication, illness, hours and unacceptable behavior while in the program.

The youth staff may not administer any medication and/or needles to any child participating in the Carnival youth program. Additionally, no medications, with the exception of epi-pens, diabetic testing equipment, nebulizers and inhalers are permitted in the facilities.

Should a child still be in diapers and they are older/bigger than what the diaper changing table can hold, then the parent or legal guardian will be called to assist.
Youth staff cannot lift children with mobility disabilities.

Since the youth staff is not able to provide one-on-one assistance, children will need to be able to feed themselves. In the event that a child needs to be fed, a parent or guardian may remain with the child during dinner, or bring the child to activities following the dinner service.

Supervised lunch with youth staff is scheduled for children ages 2-11 years old, during port days only, for parents who are on-shore and/or on a Carnival scheduled shore excursion.

Supervised dinner with youth staff is scheduled nightly (except embarkation night) for children ages 2-11 years old.

Special diets cannot be accommodated. Kid’s menus are subject to change based on availability.

If you need general information about accessibility before you cruise, please call our Guest Access team at 1-800-438-6744 ext. 70025 or email specialneeds@carnival.com. If you have an ADA complaint, please email us at access@carnival.com.


If you are traveling with injectable medication(s) and need a container for disposal, please contact the Medical Center or Housekeeping staff onboard. Staterooms are equipped with mini-bars, which are designed to maintain the temperature of beverages. Please do not use it to store medications that have specific temperature requirements. Portable medi-coolers are available on a first come first serve basis. If a cooler is not available, our Medical Center onboard can assist you with refrigeration. Or you may bring your own cooler for this purpose. Ships equipped with mini-bars are:


  • Carnival Breeze
  • Carnival Conquest
  • Carnival Dream
  • Carnival Freedom
  • Carnival Glory
  • Carnival Legend 
  • Carnival Liberty
  • Carnival Magic
  • Carnival Miracle
  • Carnival Pride
  • Carnival Spirit 
  • Carnival Splendor
  • Carnival Valor


Hemodialysis is not available on board ship. Guests requiring hemodialysis are responsible for pre-arranging their dialysis in ports of call. Factors such as inclement weather may prevent the ship from calling on the port where the dialysis is scheduled. Guests requiring peritoneal dialysis are responsible for bringing the necessary supplies to perform the self-dialysis in their cabin. Peritoneal dialysis supplies are not typically available from the ship’s medical center. Our Medical Center onboard is for minor emergencies and cannot supply or refill prescriptions. 

If you have arranged to have your dialysis solutions delivered, please contact us at specialneeds@carnival.com with your vendor information. If you need to travel with your own medical equipment, medications, or supplies, it is important that you hand carry. Please do not pack these items with your checked luggage. If you need assistance with boarding your supplies, please see a Carnival Cruise Lines representative once inside the embarkation lobby. 

Guest using Oxygen or other breathing apparatus are responsible for traveling with their own supply of Oxygen and medications. Guests need to bring enough Oxygen to last the duration of the cruise; oxygen supply onboard the vessels are for emergency use only.
  
If you choose to hand carry your oxygen, packing oxygen cylinders and/or tanks in your luggage is strictly prohibited, as is putting them through security x-ray machines. Please hand-carry your oxygen machines (BiPAP, CPAP, Concentrator, Nebulizer, etc.) and not place them in your checked luggage.
  
The Medical Center is equipped with oxygen for emergency use ONLY. If you will require the use of oxygen during your cruise, you must arrange for an adequate supply to be delivered to the ship on your sailing date. (Likewise, all guests undergoing CAPD (Peritoneal Dialysis) must arrange for the delivery of solutions and supplies.) Please contact Guest Services once onboard for proper storage of your oxygen. All guests are responsible for the pickup and delivery of their oxygen. Please have your medical supply company contact us, otherwise port clearance may not be granted.
  
It would be most helpful for you to carry with you a copy of your medical records (e.g., a list of your medical conditions, allergies, names and dosages of your medication, a copy of your EKG If applicable and the name and contact information of your physician).

If you need general information about accessibility before you cruise, please call our Guest Access team at 1-800-438-6744 ext. 70025 or email specialneeds@carnival.com. If you have an ADA complaint, please email us at access@carnival.com.


Carnival Cruise Line can provide our guests with the following special dietary needs: Vegetarian, Low-Cholesterol, Low-Fat, Low-Carbohydrates, Low-Sugar, Gluten Free, Indian Vegetarian, and Kosher. For Indian Vegetarian and Kosher meals, two weeks advance notice prior to your cruise is required. We kindly ask that you please inform our dining team so you can discuss your meal options. Additionally, we also request you advise our dining team of any food allergies you have. Any special dietary and food requests can be accommodated in our main dining rooms only.

Gluten Free:

Our chefs will make every effort possible to fulfill your requests and will gladly prepare freshly made options that meet your dietary needs. However, you will need to make arrangements in advance with your headwaiter and hostess. Once onboard, we ask you speak with them so they can assist in planning your daily meals in the dining room. This will allow us the necessary time to prepare foods, as requested, in a timely manner.

Additionally, we have available gluten free bread for deli sandwiches, hamburger buns for burgers, and cake upon request. Plus, our ice-cream and yogurt are Gluten-free and we offer Gluten-free pizza at the Pizzeria, as well as, Gluten free pasta on the pasta bar (only available on the Carnival Breeze, Carnival Dream, Carnival Magic, and Carnival Sunshine). However, please keep in mind that sandwiches, burgers, and pizza are prepared fresh upon request. Therefore, they may take a little longer than regular menu items. We ask for your patience while we prepare your requested dish. We’d also like to mention we carry Gluten-free beer, Estrella Daura for your enjoyment.

Food Allergies:

We ask that you please inform our dining team of any food allergies and special preparation you may require to accommodate your allergy. Please discuss this the first evening of your cruise. Any special dietary and food requests can be accommodated in our main dining rooms only.

Healthy Food Selections:

Breakfast, lunch and dinner menus in the main dining room feature Healthy Option selections designated by a heart symbol on the menu.
              
• Starters and entrees are:
              
   » Low in fat 
   » Low in sodium 
   » Low in cholesterol 

• Desserts are prepared without sugar or sugar substitutes. 

Other Dietary Needs:

Most simple diet requirements can be accommodated on board. We do not have dieticians on board; therefore, we can only offer assistance with simple requests such as the method of preparation of menu items. Diet requirements need to be arranged with the guest's head waiter on the first night of the cruise. If dining in the Lido Restaurant, the guest should discuss requirements with senior dining staff.

If you need general information about accessibility before you cruise, please call our Guest Access team at 1-800-438-6744 ext. 70025 or email specialneeds@carnival.com. If you have an ADA complaint, please email us at access@carnival.com.


If you need to travel with your own medical equipment, medications or supplies, it is important that you hand carry. Please do not pack these items with your checked luggage. If you need assistance with boarding your supplies, please see a Carnival Cruise Lines representative once inside the embarkation lobby. 

If you need general information about accessibility before you cruise, please call our Guest Access team at 1-800-438-6744 ext. 70025 or email specialneeds@carnival.com. If you have an ADA complaint, please email us at access@carnival.com.


We are delighted that your service dog will accompany you on your cruise, and take this advance opportunity to welcome you onboard. Carnival Cruise Lines only permits service/working dogs onboard, a working/service dog is legally defined and is trained to meet the disability related need. We do not allow guests to sail with therapy/companion dogs or service dogs in training. 

Service dogs must have current vaccinations; these vaccinations are in addition to what governing port officials require. Please know that many of the ports you may visit will only accept annual rabies vaccinations. The three-year rabies vaccination is not recognized in many countries. It is the guest’s responsibility to contact the Department of Agriculture or your Service Dogs Veterinarian to obtain information on the requirements at each port. The failure to have the required vaccinations or documentation may result in your service animal not be able to disembark or quarantine.

If you choose to disembark the ship in a visiting port of call, in which your service dog does not have the required documents, or you choose to leave your service dog onboard. You must make arrangements for the care of your dog. Our ships staff cannot care for the dog, nor can the dog be left in the stateroom unattended. 

Please carry the original records of vaccinations and any permits required for visiting ports of call with you while traveling. A copy of these permits must be left with our Guest Services desk upon boarding. 

If you need general information about accessibility before you cruise, please call our Guest Access team at 1-800-438-6744 ext. 70025 or email specialneeds@carnival.com. If you have an ADA complaint, please email us at access@carnival.com.