Have Fun. Be Safe.

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    COVID-19 Guest Protocols
    COVID-19 Refund and Cancellation Policy

    Have Fun. Be Safe. COVID-19 GUEST PROTOCOLS

    Carnival Cruise Line's Have Fun. Be Safe. protocols and procedures have been designed to maximize the health and safety of our guests and crew while delivering a fun and memorable vacation experience. Below are the measures currently planned on the vaccinated cruises referenced below.

    BOOKING

    The U.S. Centers for Disease Control and Prevention publishes travel advice, warnings and recommendations related to COVID-19, including for travel on cruise ships, which you should consult at the CDC's website Indicates external site which may or may not meet accessibility guidelines. Opens in a new window. before confirming a reservation.

    VACCINATION & TESTING REQUIREMENTS

    Vaccinated cruises are available for guests who have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise and have proof of vaccination. Guests will be asked to confirm their status as fully vaccinated for COVID-19 during check-in and provide proof of vaccination in advance of boarding.* It’s important for guests to come prepared, as those who arrive at the embarkation terminal without the proper proof of vaccination will not be able to cruise, and no refund will be issued.

    Guests must present proof of vaccination, as well as all required travel documents, at embarkation. Acceptable proof of vaccination must be in the form of the original vaccination record document issued by the country’s health authority or healthcare provider that administered the vaccination (e.g., U.S. CDC's Vaccination Record Card). The name on the vaccination record must match the guest’s travel documents and show that the guest is fully vaccinated. This means that the guest has completed the full cycle of required doses for the vaccine administered (e.g., received the second dose in a two-dose series) and that the guest has received the final dose at least 14 days before arriving their cruise departure.

    Vaccinated guests do not have to be tested for COVID-19. However, based on medical screening that will take place on embarkation day, testing may be deemed necessary as a precautionary measure, which will be provided at no charge. In the event a test result is positive, the guest and their traveling party will unfortunately not be allowed to sail and will receive a future cruise credit. In such cases, guests may have to quarantine locally and Carnival will assist in helping to make those arrangements.

    * Vaccination exemptions must be pre-approved and are subject to capacity controls. Exemptions are not granted on embarkation day. Unvaccinated guests must adhere to specific protocols and testing requirements as communicated to them in advance, as a condition for travel.

    Enhanced Health Screenings

    Every guest will be asked to complete an online health questionnaire and vaccination confirmation 72 hours prior to sailing and undergo enhanced pre-embarkation health screenings, which will include confirmation of their health screening responses, validation of their vaccination documents and any required COVID-19 testing. We will refer anyone with signs and symptoms of COVID-19, or who are identified at-risk, for additional medical screening before allowing them to board. Secondary screenings (and health checks throughout the cruise) will be performed when necessary. Contact tracing is planned for every cruise.

    MASKS & PHYSICAL DISTANCING

    Face masks are required during the entire embarkation and debarkation process, at the home port and ports of call. Once on board, face masks and and physical distancing are not required for vaccinated guests. However, all guests must come prepared to follow local guidance pertaining to mask wearing, physical distancing, testing/health screenings, etc.

    SAFE SHORESIDE EXPERIENCES

    It will be necessary to follow the health protocols for every port we visit, which are under the control of local government and subject to change without prior notice. Vaccinated guests may participate in Carnival-operated tours and independent sightseeing.

    HEALTHY ONBOARD ENVIRONMENT

    Please help us maintain a healthy onboard environment by using the hand-washing sinks and hand sanitizer dispensers at venue entrances and in high-traffic areas throughout the ship. We will also need guests to follow our guidance about the ways to stay healthy on board and when ashore, through daily programming, entertainment systems, announcements, in-stateroom literature, and the Carnival HUB app.

    ONLINE CHECK-IN

    Due to new embarkation processes, all guests will need to complete Online Check-In and select an Arrival Appointment. Online Check-In is available for Suite/Platinum and Diamond Guests at 16 days prior to sailing; general access begins at 14 days prior to sailing. It is important that guests arrive on a timely basis as early arrivals cannot be accommodated and will be asked to return at their assigned time. With everyone’s cooperation, we can work together to guarantee an on-time departure and the start of your vacation!

    CARNIVAL PLANS TO OPERATE THE FOLLOWING SAILINGS WITH VACCINATED GUESTS:

    We will be providing more details directly to guests on guidelines and protocols.

    • Carnival Miracle® from Seattle; July 27 through September 14, 2021
    • Carnival Vista® from Galveston starting July 3, 2021
    • Carnival Horizon® from Miami starting July 4, 2021
    • Carnival Breeze® from Galveston starting July 15, 2021
    • Mardi Gras™ from Port Canaveral starting July 31, 2021
    • Carnival Magic® from Port Canaveral starting August 7, 2021
    • Carnival Sunrise™ from Miami starting August 14, 2021
    • Carnival Panorama® from Long Beach starting August 21, 2021

    Carnival Cruise Line Refund* and Cancellation Policy for COVID-19

    The following information applies to all sailings scheduled during the declared Public Health Emergency involving COVID-19. Except as specifically stated below, or as otherwise provided in the Ticket Contract for your cruise, the standard cancellation policies and penalties described in the Ticket Contract apply.

    Cruise Cancelled by Carnival

    • If your cruise is cancelled by Carnival or boarding is delayed by twenty-four (24) hours or more due to government order or declaration of Public Health Emergency, you are entitled to a refund of the amount paid to Carnival within 180 days, or an optional Future Cruise Credit (“FCC”).

    Cruise Cancelled by Guest

    • If, following a declaration of a Public Health Emergency, you cancel a booking for a cruise scheduled during the declared emergency, or must cancel your booking because you are prohibited from traveling to the vessel due to a governmental travel restriction, but the cruise is not cancelled, you are entitled to a FCC for the amount paid to Carnival. In all other cases our standard cancellation policy will apply, as set forth in the Ticket Contract for your cruise.

    • If you, your family members living with you in the same household or travelling companions assigned to the same stateroom cancel a cruise booking due to testing positive for COVID-19 within 14 days of embarkation, you and they are entitled to a FCC for the amount paid to Carnival. If guest has close contact with a positive or suspected COVID-19 case within 14 days of embarkation, and Carnival deems you are unfit to travel, you are eligible for a FCC.

    • To qualify for the FCC, if your COVID-19 test was administered by a provider other than one retained by Carnival, you must present your verified positive test result in a form acceptable to Carnival.

    Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation

    • If you, your family members, travelling companions or other close contacts are denied embarkation or reboarding, or quarantined or disembarked during the voyage, due to a positive COVID-19 test or being suspected of having COVID-19, you and they are entitled to a FCC for the amount paid to Carnival in the event of denial at embarkation, or a pro-rated refund of the unused portion of your Cruise Fare in all other cases.

    • Guests denied embarkation or reboarding, or who are disembarked or quarantined during the voyage, for failure to comply with the Carnival COVID-19 Guest Protocols in effect at the time of the cruise, shall not be entitled to a refund or compensation of any kind. Please refer to the Ticket Contract issued for your cruise for complete details.

    *All refund requests must be made within six months of the scheduled embarkation date or you will only be entitled to a Future Cruise Credit for the amount specified.