Have Fun. Be Safe.

Have Fun. Be Safe. COVID-19 GUEST PROTOCOLS

Our dedication to the health and safety of our guests, crew, and the communities we visit is reflected in our Have Fun. Be Safe. protocols and procedures, which were developed in consultation with our medical experts and have proven very effective during our restart and adaptable to the evolving public health situation.

Until further notice, we will continue to operate vaccinated cruises with our enhanced protocols. All our operations will follow these guidelines so we can maintain the confidence of the destinations we visit and deliver on our itineraries and guest experience. As the COVID-19 situation evolves, we will adjust our protocols based on the advice of our medical and public health advisors.

Below are the measures currently planned for our vaccinated cruises:

BOOKING

All guests should carefully review pre-booking and pre-travel health advice on our website and U.S. Centers for Disease Control and Prevention's (CDC) website .

PRE-BOARDING INFORMATION: In order to manage our vaccinated sailings, it is very important for all guests to complete their pre-cruise vaccine attestation. Guests are asked to update their profile on Carnival.com with their current contact information as we will be communicating through a series of emails. Please read all our correspondence and complete all requests for pre-boarding information. Failure to comply with pre-cruise information requests on a timely basis will result in cancellation.

VACCINATION & TESTING STANDARDS

Fully Vaccinated Guests

VACCINATION REQUIREMENTS

Vaccinated cruises are available for guests who have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the sailing day (not counting embarkation day) and have proof of vaccination.

Additionally, the CDC has strongly recommended that individuals obtain a COVID-19 booster vaccination, when eligible. Should the CDC definition of fully vaccinated evolve to require the booster shot, our policy will adapt accordingly. Consequently, we also strongly encourage all guests who are eligible to get their booster vaccine. It is also always possible that certain destinations could define a fully vaccinated guest as one who is current with a booster shot, and boosters may be required for specific voyages based on duration.

The following voyages require fully vaccinated guests who are more than 6 months past the last dose of their initial vaccine series to be boosted in order to sail.

Carnival Pride® and Carnival Celebration™ Europe – All 2022 departures
Carnival Splendor® 23-day Carnival Journey (Transpacific) – September 6, 2022

TESTING REQUIREMENTS

Except where destination requirements differ*, guests who are up to date with their vaccines may take their test within three days prior to sailing. Up to date means a person has received all recommended COVID-19 vaccinations, including any booster dose, when eligible. Example: If the sailing is on Saturday, guests who are up to date with their vaccines may take their test as early as Wednesday and as late as Saturday, if guaranteed to receive results in time for check-in.

If a guest is fully vaccinated but not up to date with their vaccines (i.e., is eligible for a booster but has not received one), they must take their pre-cruise COVID-19 test within two days prior to sailing. A fully vaccinated guest who is not up to date with their vaccines may take their test no earlier than Thursday and as late as Saturday.

* BERMUDA AND CANADA: Fully vaccinated guests traveling to Bermuda and Canada, including those who are up to date with their vaccines, can take either a PCR test between 72 and 24 hours prior to sailing, or an antigen pre-cruise test no earlier than two days prior to sailing, in order to comply with CDC and destination regulations.

Guests should review their pre-cruise test results, i.e., a laboratory test record, digital certificate or healthcare record, and ensure it indicates their full legal name, date of birth, type of test, date and time sample was taken, test result stating “NEGATIVE” or “NOT DETECTED” and laboratory, testing site, and/or healthcare provider details. Handwritten test results are not acceptable. Please refer to our COVID-19 FAQs for complete information on testing requirements and resources.

Vaccinated guests traveling on back-to-back cruises may need to be tested in between voyages.

Proof of vaccination, as follows, will be required at the terminal in advance of boarding:

Original vaccination record issued by the country’s health authority (i.e., U.S. CDC's Vaccination Record Card). A digital COVID-19 Certificate (QR code acceptable), a record of COVID-19 vaccination from a healthcare provider (original digital email accepted), and a personal electronic health record or government Immunization Information System record is also acceptable. Copies or photos are not accepted.
The name and birth date on the vaccination record must match the guest’s travel documents.
The vaccination dates must indicate the guest has completed the required doses no later than 14 days prior to the sailing date (not including embarkation day). Vaccine type, dates administered, and lot numbers must be clearly visible. When applicable, booster dose must also be reflected on vaccination records.

We recommend guests have the contact information (email and phone) immediately available of the healthcare provider or clinic site that issued the certificate, in order to validate the vaccination if needed. A vaccination registry site may also be used.

Guests are strongly encouraged to review their vaccination records and ensure they meet our standards, as well as have proof of their negative COVID-19 test result, prior to traveling to the cruise terminal to prevent a situation where they may not be able to cruise or be eligible for a refund.

Document of Recovery

Guests who have recovered from COVID-19 within 3 months of their sailing date do not need the required pre-cruise test if they are at least 10 days past their positive test result date, have no symptoms and produce document of recovery from COVID-19. A Document of Recovery is accepted from both fully vaccinated and unvaccinated guests (with a Carnival-approved exemption) and consists of a paper or electronic copy of the positive viral test result from a certified laboratory (dated no more than 90 days prior to the sailing date).

Unvaccinated Guests — Exemptions to Vaccination Standards for Sailings through 12/31/22

Children under five are not required to apply for a vaccine exemption. However, they must still follow requirements for unvaccinated guests including pre-cruise and embarkation day testing, destination and camp restrictions, etc. Please read all details below.

Requirements for cruise ships to enter ports outside the U.S. continue to evolve and Carnival Cruise Line must operate in full compliance with these regulations.

Vaccine exemptions for cruises to the Caribbean will be limited to a very small number of children ages 5-11, and teens and adults with a medical condition who can provide written confirmation from their medical provider that they cannot be vaccinated for medical reasons. Our sailings from Florida, Texas, Louisiana, Maryland, South Carolina, Alabama, New York and Virginia will operate under these criteria with the assumption that current restrictions imposed by destinations will remain in place.
Vaccine exemptions for ships departing from California will be accommodated for children ages 5-11 and as required by U.S. federal law (in accommodation of medical reasons and sincerely held religious beliefs).
Vaccine exemptions for sailings to Canada will be accommodated for children 5-11 and for medical reasons, in accordance with destination requirements.
On European voyages, vaccine exemptions will only be accommodated for children ages 5-11 traveling with fully vaccinated parents/guardians, in accordance with destination requirements.
On round trip voyages of 10 days or longer, departing from and returning to North America, vaccine exemptions will only be accommodated as required by law and destination requirements. (Unfortunately, vaccine exemptions are not granted for unvaccinated minors under 12.)

Unvaccinated guests must abide by certain requirements and protocols, which include:

Testing

Guests age 2 and older must present a negative PCR COVID-19 test, taken within 72 and 24 hours prior to the sailing date at check-in (for example, if the sailing is on Saturday, the test may be taken any time from Wednesday through Friday, but not on the morning of embarkation). As part of the health screening process, unvaccinated guests (age 2 and older) must also take an antigen test at embarkation. On cruises longer than 4 days, guests will be tested again within 24 hours of debarkation. All guests traveling on back to back cruises will need to be tested in between voyages. Irrespective of voyage length, testing will be provided on a complimentary basis to children ages 2-4. Unvaccinated children ages 5-11 will be charged US$60 per person, and guests ages 12 and older will be charged US$150 per person to their onboard Sail & Sign account for testing and reporting.
Guests should review their pre-cruise test results, i.e., a laboratory test record, digital certificate or healthcare record, and ensure it indicates their full legal name, date of birth, type of test, date and time sample was taken, test result stating “NEGATIVE” or “NOT DETECTED” and laboratory, testing site, and/or healthcare provider details. Handwritten test results are not acceptable. Please refer to our COVID-19 FAQs for complete information on testing requirements and resources.

Travel Insurance Requirement — Florida, Texas, South Carolina and Virginia Based Ships

Proof of travel insurance coverage for each unvaccinated guest is required at check-in. (See section below for full details on travel insurance requirements.)

Doctor’s Note — Florida, Texas, Louisiana, Maryland, South Carolina, Alabama, Virginia and New York Based Ships

If you received a vaccination exemption for medical reasons, a letter from a medical provider stating the guest cannot be vaccinated for medical reasons must be presented at check-in.

Doctor’s Note — Sailings Calling on Canada (Updated 05/13/22)

If you received a vaccine exemption due to medical reasons, a form completed by you and your medical provider stating you cannot be vaccinated for medical reasons must be presented at check-in. The form can be found here. You must keep the original with you during the cruise and submit a copy to Carnival at check-in. Unfortunately, due to Canadian requirements, you will be unable to sail if this form is not completely filled by your medical provider and presented at embarkation.

Shore Excursions and Destination Requirements for Unvaccinated Guests

Unvaccinated guests age 12 and older cannot go ashore in the ports of call on their own and guests may only debark in the ports of call if booked on a Carnival tour. At the conclusion of the tour, guests are encouraged to return to the ship; however, they may also enjoy dining and shopping in the port facility area.
In the event you choose not to purchase a Carnival tour, unvaccinated guests will have to remain on board.
Unvaccinated children age 11 and under are not required to purchase a Carnival shore excursion and may go ashore with their vaccinated parents/guardians to enjoy independent sightseeing (see below for specific requirements for certain destinations).
If your cruise visits a private port of call, such as Half Moon Cay and Princess Cays, unvaccinated guests may go ashore on their own or purchase any of our tours.
We cannot guarantee that additional restrictions will not be imposed by local authorities in the destinations we visit.
Please review the destination requirements for unvaccinated guests in the ports of call listed below:

San Juan – based on our agreement with the destination, guests will have to remain on board
Cartagena, Colombia – age 18 and older will have to remain on board
Grand Turk – age 16 and older will have to remain on board
Bermuda – age 12 and older will have to remain on board
Bonaire – age 12 and older will have to remain on board
Grand Cayman – age 12 and older will have to remain on board
St. Kitts – age 12 and older will have to remain on board
Tortola – age 12 and older will have to remain on board

Vaccine exemptions are not guaranteed and are capacity-controlled based on the total number of vaccinated guests projected to be on board.

Requests will be processed after the booking is paid in full, in sailing date order, and once we have finalized the estimated vaccinated guest count. If you are an unvaccinated guest, your reservation is not considered confirmed unless you receive an approved exemption, which will be issued within 14 days of sailing. If we are unable to approve your request, you will have the option to cancel the unvaccinated guest(s) from a reservation, move to a future sailing date, or cancel with a full refund to the original form of payment. Unfortunately, we cannot assist with expenses related to a denied exemption request, and guests assume all risks related to non-refundable travel costs, (i.e., air fare, hotel, etc.). Any unvaccinated guests whose exemptions are approved will be required to review and agree to all the restrictions and protocols prior to boarding the ship.

The number of exemptions we are able to grant is far fewer than the requests we receive. While the decision to vaccinate children is obviously a personal one, if you are a family with children ages 5-11 and want to guarantee your ability to sail together, we encourage you to consider your vaccination options.

If after reviewing all the protocols and requirements for unvaccinated guests and a vaccine exemption, you meet the criteria and wish to request an exemption, please submit an application.

Unvaccinated guests are strongly encouraged to have their negative COVID-19 test result and all the necessary travel/COVID documentation prior to traveling to the cruise terminal, to prevent a situation where they may have to pay additional testing fees, not be able to cruise or be eligible for a refund.

TRAVEL INSURANCE REQUIREMENT FOR UNVACCINATED GUESTS – FLORIDA, TEXAS, SOUTH CAROLINA & VIRGINIA BASED SHIPS*

Unvaccinated guests sailing on a ship departing from these states must show proof of travel insurance coverage during check-in. This requirement is currently being waived for children under 12. However, parents are advised that purchasing travel insurance for their children is strongly recommended.
Policy requirements: a minimum of US$10,000, per person, in medical expense coverage and US$30,000 coverage for emergency medical evacuation and without COVID-19 exclusions.
The insurance policy must name the unvaccinated guest as the policy holder or beneficiary and may be purchased from a travel insurance company of the guest’s choosing or through Carnival Vacation Protection, which includes the required coverage.
Carnival Vacation Protection is available for purchase until 14 days prior to sailing for guests residing in the U.S. (excluding New York and Puerto Rico), Canada (excluding Quebec), U.S. Virgin Islands (St. Thomas, St. John and St. Croix) and American Samoa. (Note: your booking must be paid in U.S. currency.) Should you wish to purchase Carnival Vacation Protection, please call 1-800-CARNIVAL, your Personal Vacation Planner, or your travel advisor.
Unvaccinated guests without the required proof of insurance will not be permitted to sail and no refund will be provided.

* Based on requirements of certain destinations. Some destination ports to which we sail are operated by Carnival affiliated entities under government concessions or licenses.

ENHANCED HEALTH SCREENINGS

All guests will be asked to complete an online health questionnaire 72 hours prior to sailing and undergo enhanced pre-embarkation health screenings, which will include confirmation of their health screening responses, validation of their vaccination documents and any required COVID-19 testing.

We will refer anyone with signs and symptoms of COVID-19, or who are identified at-risk, for additional medical screening before allowing them to board. Guests will be seen by our medical staff and boarding will be approved at their discretion. Secondary screenings (and health checks throughout the cruise) will be performed when necessary.

Any guest who tests positive at embarkation, and their traveling companions in the same stateroom, along with other close contacts, will not be able to cruise and will be provided a future cruise credit. (A close contact is any individual who has been within 6 feet of an infected/symptomatic person for a cumulative total of 15 minutes or more over a 24-hour period within 10 days prior to sailing.)

Quarantine

We have implemented a comprehensive set of protocols with the best interests of the health and safety of our guests, crew and the destinations we serve as our number one priority. Even with our stringent, multi-layered protocols in place, there may be positive COVID-19 cases on board during your cruise. Our ships have medical centers with capabilities for diagnosis and testing and are equipped for contact tracing. Our crew is fully vaccinated, receives boosters when eligible and wears masks indoors at all times. Given our protocols, positive cases are far below what communities are experiencing shoreside. However, it is important that you are aware of the following information:

If guests traveled by air to join their cruise and test positive at embarkation and are not able to cruise — or test positive during the cruise — they and their close contacts may be required to quarantine before traveling home.
In the event guests are in close contact with or exposed to any guest or crew member who tests positive for COVID-19, or display any symptoms for a COVID-like illness during the cruise, they and their close contacts will be required to undergo additional testing and may be required to quarantine in their stateroom until our medical team determines it is safe for them to resume their cruise activities. Guests who are quarantined on board will receive a pro-rated future cruise credit equal to the number of days in quarantine.
For guests who must quarantine locally, Carnival will help make quarantine arrangements; however, all related expenses will be the guests’ responsibility.
Given the current global travel and health environment, all guests are strongly encouraged to purchase travel insurance prior to departure to protect against cancellation penalties and other unexpected expenses.

MASKS & PHYSICAL DISTANCING

We highly recommend guests wear face masks while indoors, except when eating or drinking or in their own staterooms, and when in large congregate events outdoors where physical distancing cannot be maintained. Masks are highly recommended during the entire embarkation and debarkation process (except where required by local authorities) and while on public transportation in a U.S. port. Masks are required in the medical center.

When going ashore, guests must be prepared to follow all local guidance regarding masks and physical distancing. The status of local guidelines will be shared with guests prior to debarkation at the destination.

As advised by health experts, guests are recommended to use higher-grade masks indoors (such as surgical or KN95) that have two or more layers, completely cover the nose and mouth, fit snugly against the sides of the face and have a nose wire.

Guests are not required to maintain physical distance on board the ship.

YOUTH PROGRAMS® (UPDATED 05/18/22)

Carnival Youth Programs are open for children and teens ages 5 to 17. All youth must be registered to participate; registration should be completed pre-cruise. Once on board, families may view the Camp Ocean™ activity sessions for ages 5-11 and make reservations for their child via the HUB App. During some cruises, Camp Ocean capacity may be limited. Reservations are not required in Circle “C”® (ages 12-14) or Club 02® (ages 15-17). We look forward to resuming our full children’s program in the future. In the meantime, we are unable to accept children under five years old.

CASINO

There is no smoking in the casino unless you are seated and playing.
Seats at gaming tables and slots are reserved for players only.
The casino bar is open but is a no-smoking area.
Smoking is not permitted in the casino when closed.
Smoking is not allowed anywhere on board during refueling.

We appreciate our guests’ support of these protocols implemented with everyone’s best interests in mind.

DESTINATION REQUIREMENTS (UPDATED 05/18/22)

It will be necessary to follow the health protocols for every port we visit, which are under the control of local authorities and subject to change without prior notice. All guests, regardless of vaccination status, must come prepared to follow local guidance pertaining to mask wearing, physical distancing, testing/health screenings, etc.

Travel Authorization & Destination Health Questionnaires

The following destinations require the completion of a Travel Authorization in advance of boarding the ship. The QR coded provided at the end of the process must be presented at time of check-in. Guests may be denied boarding if the QR is not presented.

Bermuda – register on Bermuda’s health portal and apply for a Travel Authorization here . A US$40, per person, fee applies for guests age 2 years and older. To complete the process, guests must submit proof of citizenship, picture ID, proof of vaccination and pre-embarkation test results.
Canada – access ArriveCAN application here .

Itinerary Adjustments

Should it be necessary to cancel any or multiple ports, we will do our best to find alternative destinations. However, if we are unsuccessful in doing so, there will be no compensation for missed ports, beyond a refund of any pre-purchased Carnival shore excursions.

HEALTHY ONBOARD ENVIRONMENT

Please help us maintain a healthy onboard environment by using the hand-washing sinks and hand sanitizer dispensers at venue entrances and in high-traffic areas throughout the ship. We will also need guests to follow our guidance about the ways to stay healthy on board and when ashore, through daily programming, entertainment systems, announcements, in-stateroom literature, and the Carnival HUB App.

ONLINE CHECK-IN & VERIFLY

Due to new embarkation processes, all guests will need to complete Online Check-In and select an Arrival Appointment. Online Check-In is available for Suite, Platinum and Diamond guests at 16 days prior to sailing; general access begins at 14 days prior to sailing. It is important that guests arrive on a timely basis as early arrivals cannot be accommodated and will be asked to return at their assigned time.

Vaccinated guests are strongly encouraged to download VeriFLY , a secure, free digital health application that allows them to easily submit required pre-embarkation information, like their vaccine attestation, vaccine card, negative COVID test results, and their health assessment. Completing these tasks before check-in will make embarkation a faster and more seamless experience. Download VeriFLY now from the App Store or Google Play, create your account and get started!

COVID-19 FAQS – VACCINATED VOYAGES

VACCINES & TESTING

What COVID-19 vaccine types are accepted?

We only accept vaccines that are approved or authorized for emergency use by the U.S. FDA, or the World Health Organization, or the European Medicines Agency (EMA). Some countries and regions on the itinerary may only accept vaccines approved by their regulatory agencies.

Currently approved or authorized vaccine types:

COVID-19 Vaccination Manufacturer	Also known as:
Pfizer: 2 Doses	Comirnaty / BioNTech
Moderna: 2 Doses	Spikevax
Johnson & Johnson: 1 Dose	Janssen
AstraZeneca: 2 Doses	Covishield / Vaxzevria
Sinopharm: 2 Doses	Vero Cell
Sinovac: 2 Doses	CoronaVac
Covaxin: 2 Doses
Novavax: 2 Doses	Covovax / Nuvaxovid

Exceptions to the above may apply to itineraries that sail to ports where certain vaccine combinations are not accepted.

For updated authorized vaccine information, refer to:

authorized U.S. FDA vaccines
authorized World Health Organization vaccines
authorized European Medicines Agency vaccines

Are mixed vaccines types accepted?

We accept mixed vaccines types only if at least 2 doses of an authorized vaccine were administered at least 28 days apart, with the last dose given at least 14 days before the sailing date. For example: Pfizer (1 Dose) + Moderna; AstraZeneca (1 dose) + Pfizer (1Dose) OR Moderna (1 Dose).

What is considered fully vaccinated?

An individual is considered fully vaccinated 14 days after the administration of the last dose in their primary vaccine series. On embarkation day, a minimum of 15 days must have passed since receiving the final dose in a vaccine series. Some countries and regions have a time limit on when the last dose was given to be considered fully vaccinated. Some destinations define a fully vaccinated guests as someone who has received their booster dose, if eligible.

What is considered "up to date" relative to COVID vaccines?

Up to date means a person has received all recommended COVID-19 vaccinations, including any booster dose, when eligible. If a guest is fully vaccinated and not yet eligible for a booster, the guest is also considered up to date and may take their pre-cruise COVID test as early as three days before the cruise. Fully vaccinated guests are encouraged to visit the CDC's website to determine when they are eligible for a booster.

Are guests required to be boosted on any of your sailings?

Boosters may be required for specific voyages based on duration and destination requirements. The following voyages require fully vaccinated guests who are more than 6 months past the last dose of their initial vaccine series to be boosted in order to sail.

Carnival Pride Barcelona departures – May 8, May 19 and May 29, 2022
Carnival Splendor 23-day Carnival Journey (Transpacific) – September 6, 2022

What kind of proof of vaccination will Carnival accept?

Guests may present an original vaccination document issued by the country’s health authority or healthcare provider that administered the vaccination, (i.e., CDC Vaccination Record Card). No photocopies or pictures of the document are acceptable.

A digital COVID-19 Certificate (QR code acceptable), a record of COVID-19 vaccination from a healthcare provider (original digital email accepted), a personal electronic health record or government Immunization Information System record is also acceptable.

The name and date of birth on the vaccination card must match the guest’s travel documents, and show the guest is fully vaccinated (and boosted when required). Vaccination type, dates and lot numbers must be clearly visible.

What happens if I am a few days short of completing my second dose within 14 days of sailing?

Unfortunately, guests will not be able to sail unless they are fully vaccinated and received their final dose of the vaccine no later than 14 days prior to the sailing date (not including embarkation day). Please take a few moments to review your vaccination record prior to your cruise and confirm you meet this important requirement. Guests who did not receive their final dose within the required time will not be allowed to sail and no refund will be provided.

Are fully vaccinated guests required to take a pre-travel COVID-19 test?

Guests who are up to date with their vaccines, i.e., received a booster if eligible, may take their test within three days prior to sailing. If the sailing is on Saturday, the test may be taken on Wednesday, Thursday and Friday, and as late as Saturday, if you are guaranteed to receive your results in time for check-in. If a guest is fully vaccinated but not up to date with their vaccines (i.e., is eligible for a booster but has not received one), they must take their pre-cruise COVID-19 test within two days prior to sailing.

Fully vaccinated guests traveling on a cruise that calls on Canada will need to take their pre-cruise test no earlier than two days prior to sailing.

What kind of pre-cruise COVID-19 tests are acceptable?

Guests must be tested with a COVID-19 viral test that is either an antigen test or a nucleic acid amplification test (NAAT).

Antigen tests include (acceptable for fully vaccinated guests only):

Rapid antigen test
Viral antigen test
Antigen Chromatographic Digital Immunoassay
Antigen Chemiluminescence Immunoassay, or
Antigen Lateral Flow Fluorescence

NAAT include (acceptable for vaccinated and unvaccinated guests):

PCR – Polymerase chain reaction
RT-PCR – reverse transcription real time PCR
Quantitative PCR (qPCR)
Reverse transcription loop-mediated isothermal amplification (RT-LAMP) test
Transcription-mediated amplification (TMA) test
Molecular test or molecular diagnostic test
Isothermal amplification
Droplet Digital PCR or digital droplet PCR (ddPCR)
Clustered regularly interspaced short palindromic repeats (CRISPR)

A rapid antigen or rapid PCR test is acceptable (of the test types listed above).

Where can I get a COVID-19 test?

For select sailings departing through May 31, 2022, a limited number of antigen tests for vaccinated guests will be available at the cruise terminal on the day of sailing. Advance reservations are required, and availability is on a capacity-controlled basis. A non-refundable payment of US$100 per person will be collected by the testing provider at the time the reservation is made (major credit cards and debit cards accepted).

Guests who schedule their test for the day of sailing must still arrive at their arrival appointment. To make a reservation, please use the link designated below for your departure port.

Embarkation Port	Reservation Link
Baltimore, Galveston, Long Beach, Mobile and New Orleans	Reserve here
Miami, Port Canaveral, Tampa	Reserve here

Since capacity is limited, we kindly ask this option be used only by those guests who have been unsuccessful in making other testing arrangements.

Additionally, guests may schedule testing with Quest Diagnostics at more than 1,500 locations, including Quest Diagnostics patient service centers and select Walmart and other retail pharmacy locations throughout the U.S. Appointments are required and may be scheduled online via Quest Diagnostic's website . Results are typically available within 48 hours via email or mobile application but Quest advises that turnaround time can fluctuate with demand, supplies and other factors, and vary by region. As with any laboratory provider, pricing for COVID-19 testing services may vary. Guests may qualify for testing at no cost to them through their insurance or the government. We urge guests to check with their health plan or the laboratory provider to see if they are eligible before scheduling a test.

Guests may also contact their nearest health center, pharmacy, state health department, or transiting airport to learn more about their availability for COVID-19 testing.

Is a self-test acceptable?

Fully vaccinated guests may consider using self-administered telehealth COVID-19 tests, which have been approved by the CDC to satisfy the pre-cruise testing requirement. The test must be a COVID-19 viral test (NAAT or antigen test) with Emergency Use Authorization (EUA) from the U.S. Food and Drug Administration (FDA). The self-test process must happen under live supervision on a video call with a telehealth representative who must confirm the person’s identity, observe the specimen collection and testing procedures, confirm the test result, and issue a report that meets the requirements of acceptable proof of a negative COVID-19 test. The telehealth provider must issue a result document that includes all the necessary information which must be presented at the time of check-in. Fully vaccinated guests may consider using one of the following self-administered telehealth viral antigen tests:

Abbott BinaxNOW™ COVID-19 Ag Card Home Test	Test kits ship to all 50 states and arrive at your door in three business days or less. Order now.
Radeas Inspire Diagnostics At-Home Health Test	Test kits ship to all 50 states and free 5-7 business day shipping is available (expedited shipping can be purchased at checkout). Order now.

What kind of proof of testing will Carnival accept?

Acceptable proof of PCR/antigen COVID-19 testing includes laboratory test record, digital certificate and healthcare record.

The results must show first and last name, date of birth, type of test (NAAT or antigen), date and time the sample was taken, test result as either “NEGATIVE” or “NOT DETECTED,” laboratory/testing site or healthcare provider details. Handwritten test results are not acceptable.

If there is doubt as to the authenticity or validity of the test, and the testing facility or healthcare provider is not able to be contacted for verification purposes, embarkation may be denied.

Do I need to send you my vaccine card and test results in advance?

We encourage vaccinated guests to use VeriFLY, a secure, free digital health application that allows them the ability to easily upload required pre-embarkation information, like their vaccine attestation, proof of vaccination, negative COVID-19 test results, and their health assessment. Completing these tasks before check-in will make embarkation a faster and more seamless experience. Unvaccinated guests or vaccinated guests who are unable to complete the VeriFLY process must present the required COVID-19 documentation at the time of check-in.

What happens if I test positive for COVID-19 at embarkation?

Any guest who tests positive at embarkation, and their traveling companions in the same stateroom along with other close contacts, will not be able to cruise and will be provided a future cruise credit. (A close contact is any individual who has been within 6 feet of an infected/symptomatic person for a cumulative total of 15 minutes or more over a 24-hour period within 10 days prior to sailing.)

If a guest traveled by air to join their cruise, and tests positive at embarkation — or tests positive during the cruise — they and their close contacts will be unable to return home by public transport and may be required to quarantine before traveling home. While Carnival will help make quarantine arrangements, all guests are responsible for expenses associated with quarantine.

I am booked on back-to-back cruises. Will I be tested in between voyages?

Unvaccinated guests will be tested on board in between voyages. From time to time, vaccinated guests may be tested in between voyages.

Back-to-back guests traveling on another Carnival Cruise Line ship within one day of disembarking their first voyage should inform onboard Guest Services in advance so they can receive the required pre-travel COVID-19 test before they disembark. Guests must present their negative test results upon arrival at the cruise terminal for their next voyage.

Back-to-back guests traveling on another Carnival Cruise Line ship within 2-7 days of when they disembark their first voyage should present proof of their previous cruise to the health screening staff at check-in so they can receive the required pre-travel COVID-19 test at the cruise terminal.

The test will be offered on a complimentary basis to vaccinated guests and included in the US$60 (for guests ages 5-11) and $150 (for guests age 12 and older) testing and reporting fee assessed to unvaccinated guests.

What if I forget my vaccination card or test results?

Unfortunately, guests who are unable to provide the required proof of vaccination or negative PCR/antigen test results will not be able to board and will not receive a refund.

Will the crew be vaccinated?

Yes, our crew is fully vaccinated and receiving booster shots when eligible.

VACCINE EXEMPTIONS

How far out are you accepting vaccine exemption requests?

The process is currently open for sailings through December 31, 2022. Guests will be notified when this period is extended.

Since vaccines have been approved for children, are you requiring them for kids of ages 5-11?

Vaccines are not required for children ages 5-11. However, given the limited number of vaccine exemptions we are able to grant, we encourage families to consider their vaccine options if they want to guarantee their ability to sail together.

If my child is under 5, do I need to request a vaccine exemption?

Children under 5 do not need a vaccine exemption. However, they are still expected to follow our COVID protocols i.e., pre-cruise and embarkation day testing, and destination and camp restrictions, etc. Please read full details at our COVID-19 Guest Protocols page.

When will I know if my vaccine exemption request was approved?

Requests will be processed after the booking is paid in full, in sailing date order, and once we have finalized the estimated vaccinated guest count. Approved exemptions are typically issued within 14 days of sailing.

What happens to my non-refundable air if my vaccine exemption request is not approved?

Unfortunately, we cannot assist with expenses related to a denied exemption request, and guests assume all risks related to non-refundable travel costs (i.e., air fare, hotel).

Do vaccination exemptions apply for individuals recently recovered from COVID-19?

Guests sailing on vaccinated cruises are required to be fully vaccinated. A Document of Recovery from COVID-19 or blood antibody tests do not replace a primary vaccination series.

TRAVEL INSURANCE

Do unvaccinated guests need to purchase travel insurance in order to cruise with Carnival?

Unvaccinated guests sailing on a ship departing from Florida, Texas, South Carolina or Virginia must show proof of travel insurance coverage during check-in. This requirement is currently being waived for children under 12. Not having the required proof of insurance will result in denied boarding and no refund will be provided. Although not required for sailings out of other homeports, it is always a good idea to purchase travel insurance.

HEALTH QUESTIONNAIRE & SCREENING

What happens if I have a positive COVID-19 test within 10 days of sailing?

Please do not go to the cruise terminal if you tested positive within 10 days of sailing. Call 1-800-314-9859 to cancel your cruise within 24 hours of receiving your positive test result. You will receive a future cruise credit. For more information on symptoms of COVID-19, please visit the CDC's website .

If I forget to complete the online health questionnaire, can I complete it at check-in?

Yes, you can complete it at the time of check-in.

What happens if I have symptoms for a non-COVID illness?

If you have been treated for a non-COVID illness within the last 14 days, please bring a note from your doctor to the cruise terminal along with your required pre-travel COVID-19 test. The note should include a specific diagnosis and any test results obtained. At the terminal, you will be seen by our medical team and they will determine if you are permitted to sail. Your doctor’s note should not contain vague diagnoses such as “viral syndrome” and “cough” as they do not help us determine your risk for having COVID-19.

Do I need to obtain a Travel Authorization or complete a health questionnaire for any destination?

Guests visiting certain destinations are required to obtain a Travel Authorization or complete a health questionnaire prior to visiting the said destinations. For a list of destinations, please read full details at our COVID-19 Guest Protocols page.

EMBARKATION/BOARDING

Do Platinum and Diamond guests receive priority boarding and early access to their staterooms?

Given our focus on the implementation of our health and safety protocols, we have adjusted how we deliver priority check-in. All guests will need to complete Online Check-In, which will open 14 days prior to sailing. Platinum and Diamond guests will be given two days advance access to select their preferred Arrival Appointment. It is important that guests arrive on a timely basis as early arrivals cannot be accommodated and will be asked to return at their assigned time. Due to enhanced cleaning and sanitation, staterooms may not be ready at the time of boarding for the early Arrival Appointments.

If I miss the ship at the home port, will I be able to join at the first port of call?

Guests who miss the ship at the home port will not be able to join at the first port and no compensation will be provided.

How are you handling the safety drill?

All guests must participate in a mandatory self-muster process. This means that as soon as they get on the ship, they should locate their muster station (it’s on their boarding pass and on the Carnival HUB App) and find their way there to check-in with our team. We will provide a demonstration on how to wear a life jacket. Afterwards, they should watch our safety briefing which will play on the in-stateroom TV.

QUARANTINE

What happens if I show symptoms of COVID-19 or test positive at embarkation or during the cruise?

If guests traveled by air to join their cruise and test positive at embarkation and are not able to cruise – or test positive during the cruise – they and their close contacts may be required to quarantine before traveling home.
In the event guests are in close contact with or exposed to anyone who tests positive for COVID-19, or display any symptoms for a COVID-like illness during the cruise, they and their close contacts will be required to undergo additional testing and may be required to quarantine in their stateroom until our medical team determines it is safe for them to resume their cruise activities.
Guests who are quarantined on board will receive a pro-rated future cruise credit equal to the number of days in quarantine.
For guests who must quarantine locally, Carnival will help make quarantine arrangements; however, all related expenses will be the guests’ responsibility.

ONBOARD EXPERIENCES

Do I have to purchase an internet package to use the HUB App? What if I don't have a smart phone?

We encourage you to download the Carnival HUB App, available for free on the App Store and Google Play. Our team has worked hard to enhance the features of the Carnival HUB App to make your cruise experience easier. If you don't have a smartphone and need assistance, our team will be happy to help.

Although I don’t gamble, will I still be able to watch others play in the casino?

The casino will be limited to guests who are actively playing and their companions only.

Are there any activities and events that won't be offered?

Most of our usual fun activities and events will be offered. However, the following events will be temporarily not available: Seuss-a-palooza^™ Parade, Green Eggs & Ham Breakfast, Photo Time! With Dr. Seuss®, Lip Sync Battle^™:Carnival, and Behind the Fun Tour.

Will my kids be able to participate in the youth program on board?

Carnival Youth Programs are open for children and teens ages 5 to 17. All youth must be registered to participate; registration should be completed pre-cruise. Once on board, families may view the Camp Ocean^™ activity sessions for ages 5-11 and make reservations for their child via the HUB App. During some cruises, Camp Ocean capacity may be limited. Reservations are not required in Circle “C”^® (ages 12-14) or Club 02^® (ages 15-17). We look forward to resuming our full children’s program in the future. In the meantime, we are unable to accept children under five years old.

What if I don’t want my stateroom to be serviced?

All staterooms will be serviced once daily. However, you may opt out of the daily stateroom service by informing your stateroom attendant.

What happens if I am asked to isolate on board?

Guests who test positive for COVID-19 will move to isolation staterooms that are closer to the Medical Center and will enjoy complimentary amenities like Wi-Fi and room service, along with regular visits or tele-consultations with medical staff to monitor their wellness. Guests will receive a pro-rated future cruise credit equal to the number of days in isolation.

How have you improved your medical center?

Our medical center facilities have been enhanced and protocols improved to provide the necessary care for any COVID-19 related cases that may arise. When necessary, medical appointments will be scheduled virtually or in your stateroom. In the event we have suspected cases of COVID-19, we will be able to isolate, test and treat patients and will coordinate assistance with our group of health experts and relevant public health authorities.

Have you improved your indoor ventilation systems?

Indoor ventilation systems have been enhanced to provide frequent exchanges of fresh ocean air and modified for greater particle filtration.

GOING ASHORE

Do I need to purchase a Carnival shore excursion to go ashore? After my shore excursion, can I explore the port on my own?

Vaccinated guests may purchase a Carnival tour or engage in independent sightseeing. Unvaccinated guests age 12 and older cannot go ashore in the ports of call on their own (other destination restrictions may also apply). Guests may only debark in the ports of call if booked on a Carnival tour. At the conclusion of the tour, guests are encouraged to return to the ship; however, they may also enjoy dining and shopping in the port facility area.

What happens if a guest doesn’t follow the health protocols?

We hope this isn’t an issue, given how much our guests want to get back to cruising. Consistent with our other policies on guest behavior, any guest who fails to comply with the onboard and destination public health measures may be disembarked at the first available opportunity, at the guest’s sole expense. If needed, guests may also be quarantined and have onboard privileges suspended, and no refunds or other compensation will be offered.

What happens if the ship misses a port of call?

If we miss any or multiple ports of call, our team will do all possible to find replacement ports. If secured, guests will receive a refund if there is any overage between the taxes, fees and port expenses of the cancelled and the replacement ports. In the event we are unable to secure replacement port(s), the taxes, fees and port expenses will be refunded to the guest’s Sail & Sign^® account. Additionally, any pre-purchased Carnival shore excursions for the cancelled port(s) will be automatically refunded to the guest’s onboard account. Should there be additional sea days, our entertainment team will be ready to make your time on board fun and memorable.

GUESTS WITH DISABILITIES

If I require oxygen and/or dialysis during my cruise, may I still travel?

Unfortunately, we are unable to accept guests who use oxygen or depend on hemodialysis on sailings scheduled to depart through June 30, 2022. Our medical experts have determined, that for the guest’s own safety, this is the right decision.

We remain optimistic that our approach on future sailings will become more flexible.

Carnival Cruise Line Refund* and Cancellation Policy for COVID-19

The following information applies to all sailings scheduled during the declared Public Health Emergency involving COVID-19. Except as specifically stated below, or as otherwise provided in the Ticket Contract for your cruise, the standard cancellation policies and penalties described in the Ticket Contract apply.

Cruise Cancelled by Carnival

If your cruise is cancelled by Carnival, or boarding is delayed by three days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Carnival or an optional Future Cruise Credit (“FCC”).

Cruise Cancelled by Guest

If you, your family members living with you in the same household or travelling companions assigned to the same stateroom cancel a cruise booking due to testing positive for COVID-19 within 10 days of embarkation, you and they are entitled to a FCC for the amount paid to Carnival. If you have close contact with a confirmed or suspected COVID-19 case within 10 days of embarkation, and Carnival deems you are unfit to travel because of the confirmed or suspected COVID-19 case, you are eligible for a FCC.

To qualify for the FCC, you are required to notify Carnival within 24 hours of receiving a positive COVID-19 test result. You must present your verified positive test result in a form acceptable to Carnival, i.e., a laboratory test record, digital certificate or healthcare record, which indicates your full legal name, date of birth, type of test, date and time sample was taken, test result stating “POSITIVE” and laboratory, testing site, and/or healthcare provider details. Handwritten test results and photographs of at home test results are not acceptable.

Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation

If you, your family members, travelling companions or other close contacts are denied embarkation or reboarding, or quarantined or disembarked during the voyage, due to a positive COVID-19 test or being suspected of having COVID-19, you and they are entitled to a FCC for the amount paid to Carnival in the event of denial at embarkation, or a pro-rated refund of the unused portion of your cruise fare in all other cases.

If you are denied embarkation or reboarding, or are disembarked or quarantined during the voyage, for failure to comply with the Carnival COVID-19 Guest Protocols in effect at the time of the cruise, you shall not be entitled to a refund or compensation of any kind. Please refer to the Ticket Contract issued for your cruise for complete details.

*All refund requests must be made within 90 days of the scheduled embarkation date or you will only be entitled to a Future Cruise Credit for the amount specified. Please call 1-800-CARNIVAL to request your refund.