RETURN TO SERVICE FAQS – VACCINATED VOYAGES
MASKS & PHYSICAL DISTANCING
Do I have to wear a face mask or maintain physical distancing while on a
vaccinated cruise?
We strongly encourage all guests to wear face masks in all indoor public areas, particularly guests who are unvaccinated, except when eating or drinking. All guests age 2 and older will be required to wear face masks in elevators and in designated indoor entertainment venues, all retail shops, in the casino and at any indoor activity with children under 12 years (i.e., Build-A-Bear®, Family Harbor, Sky Zone®). Guests will be required to wear face masks prior to being seated in our main dining rooms and in the Lido Buffet area and in other designated areas where signs are posted, such as in the gym, unless exercising on cardio equipment.
All guests must wear masks during the entire embarkation and debarkation process (at the home port and ports of
call, including the onboard pre-debarkation process), during any Carnival-approved shore excursions and while on
any transportation vehicles, including water shuttles. Additionally, when going ashore, guests must be prepared
to follow all local guidance regarding masks and physical distancing. Local guidelines will be shared with
guests once on board.
Unvaccinated guests may have additional mask requirements, such as wearing a mask during a spa treatment.
Sailings longer than 10 days may have additional mask wearing requirements.
Vaccinated guests are not required to maintain physical distance on board the ship.
It is recommended that unvaccinated guests maintain physical distancing as follows:
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Indoors – Remain at least 6 feet from others not in your cruise companion group. As such, we encourage you
to take the stairs whenever possible, if you are able to do so.
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Outdoors – Remain at least 3 feet from others when not wearing a mask and not in your cruise companion
group.
Guests participating in a “bubble” tour, regardless of vaccination status, will need to follow all tour
protocols and local guidance regarding mask wearing and physical distancing.
What kind of mask should I wear?
Acceptable types of masks include fabric or disposable face masks and face shields when worn with face masks.
Not acceptable types of masks include face masks with vents or openings, bandanas and face shields when worn
without masks.
PRE-CRUISE VACCINE ATTESTATION
What is a vaccine attestation?
Every guest on a reservation is required to complete a pre-cruise online vaccine attestation. When you receive
the vaccine attestation, you will be asked to go to Cruise Manager on Carnival.com to submit your information
within 48 hours. If you submitted a vaccine exemption request, kindly ensure your responses for each guest align
with your exemption request. Failure to comply with pre-cruise information requests on a timely basis are
grounds for cancellation.
VACCINES & TESTING
What kind of proof of vaccination will Carnival accept?
Guests may present an original vaccination document issued by the country’s health authority or healthcare provider that administered the vaccination, (i.e., CDC Vaccination Record Card). No photocopies or pictures of the document are acceptable.
A digital COVID-19 Certificate (QR code acceptable), a record of COVID-19 vaccination from a healthcare provider (original digital email accepted), a personal electronic health record or government Immunization Information System record is also acceptable.
The name and date of birth on the vaccination card must match the guest’s travel documents, and show the guest is fully vaccinated. This means the guest has completed the full cycle of the required doses for the vaccines administered (i.e., received the second dose in a two-dose series) and the second dose was administered 14 days before the sailing date. Vaccination type, dates and lot numbers must be clearly visible.
What happens if I test positive for COVID-19 at embarkation?
Any guest who tests positive at embarkation, and their traveling companions in the same stateroom along with other close contacts, will not be able to cruise and will be provided a future cruise credit. (A close contact is any individual who has been within 6 feet of an infected/symptomatic person for a cumulative total of 15 minutes or more over a 24-hour period within 14 days prior to sailing.)
If a guest traveled by air to join their cruise, and tests positive at embarkation — or tests positive during the cruise — they and their close contacts will be unable to return home by public transport and may be required to quarantine before traveling home. While Carnival will help make quarantine arrangements, all guests are responsible for expenses associated with quarantine.
Are fully vaccinated guests required to take a pre-travel COVID-19 test?
The CDC requires pre-cruise testing for vaccinated guests to be taken within two days prior to the sailing date. If the sailing is on Saturday, the test may be taken on Thursday and Friday, and as late as Saturday, if you are guaranteed to receive your results in time for check-in.
What kind of pre-cruise COVID-19 tests are acceptable?
Guests must be tested with a COVID-19 viral test that is either an antigen test or a nucleic acid amplification test (NAAT).
Antigen tests include (acceptable for fully vaccinated guests only):
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Rapid antigen test
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Viral antigen test
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Antigen Chromatographic Digital Immunoassay
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Antigen Chemiluminescence Immunoassay, or
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Antigen Lateral Flow Fluorescence
NAAT include (acceptable for vaccinated and unvaccinated guests):
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PCR – Polymerase chain reaction
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RT-PCR – reverse transcription real time PCR
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Quantitative PCR (qPCR)
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Reverse transcription loop-mediated isothermal amplification (RT-LAMP) test
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Transcription-mediated amplification (TMA) test
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Molecular test or molecular diagnostic test
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Isothermal amplification
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Droplet Digital PCR or digital droplet PCR (ddPCR)
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Clustered regularly interspaced short palindromic repeats (CRISPR)
A rapid antigen or rapid PCR test is acceptable (of the test types listed above).
Is a self-test acceptable?
Fully vaccinated guests may use a medically observed self-test (sometimes referred to as home test) that meets the following criteria:
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The test must be a COVID-19 viral test (NAAT or antigen test) with Emergency Use Authorization (EUA) from the U.S. Food and Drug Administration (FDA).
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The testing procedure must include a telehealth service affiliated with the manufacturer of the test that provides real-time supervision remotely through an audio and video connection. Some FDA-authorized self-tests that include a telehealth service may require a prescription.
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The telehealth provider must confirm the person’s identity, observe the specimen collection and testing procedures, confirm the test result, and issue a report that meets the requirements of acceptable proof of a negative COVID-19 test.
Where can I get a COVID-19 test?
In order to provide more testing options for our guests, Carnival is sharing these resources:
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Self-administered telehealth COVID-19 tests have been approved by the CDC for vaccinated guests to satisfy the pre-cruise testing requirement. The test must have Emergency Use Authorization from the FDA and the self-test process must happen under live supervision on a video call with a telehealth representative. The telehealth provider must issue you a result document that includes all the necessary information. The result document must be presented at the time of check-in. Fully vaccinated guests may consider using an Abbott BinaxNOW™ COVID-19 Ag Card Home Test which includes a viral antigen home test and the services of an eMed telemedicine professional who will supervise the administration of the home test and provide your results in 15 minutes. Test kits ship to all 50 states and arrive at your door in three business days or less. Order Now
.
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Carnival Corporation has established an agreement with Quest Diagnostics to facilitate access to pre-cruise COVID-19 viral testing. Guests may schedule testing with Quest Diagnostics at more than 1,500 locations, including Quest Diagnostics patient service centers and select Walmart and other retail pharmacy locations throughout the U.S. Appointments are required and may be scheduled online via Quest Diagnostic's website . Results are typically available within 48 hours via email or mobile application but Quest advises that turnaround time can fluctuate with demand, supplies and other factors, and vary by region. As with any laboratory provider, pricing for COVID-19 testing services may vary. Guests may qualify for testing at no cost to them through their insurance or the government. We urge guests to check with their health plan or the laboratory provider to see if they are eligible before scheduling a test. Guests may visit Quest Diagnostic's website for information.
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Guests may also contact their nearest health center, pharmacy, state health department, or transiting airport to learn more about their availability for COVID-19 testing.
While we had previously raised the possibility of more on-site testing at our terminals, the logistics of making this service widely available to a large number of guests does not make this a viable option. Nevertheless, we did want to provide these additional suggestions for our guests.
What kind of proof of testing will Carnival accept?
Acceptable proof of PCR/antigen COVID-19 testing includes laboratory test record, digital certificate and healthcare record.
The results must show first and last name, date of birth, type of test (NAAT or antigen), date and time the sample was taken, test result as either “NEGATIVE” or “NOT DETECTED,” laboratory/testing site or healthcare provider details.
If there is doubt as to the authenticity or validity of the test, and the testing facility or healthcare provider is not able to be contacted for verification purposes, embarkation may be denied.
What happens if I am a few days short of completing my second dose within 14 days of sailing?
Unfortunately, guests will not be able to sail unless they are fully vaccinated and received their final dose of the vaccine no later than 14 days prior to the sailing date. This means that on embarkation day, 15 days will have passed since the final dose was received. Please take a few moments to review your vaccination record prior to your cruise and confirm you meet this important requirement. Guests who did not receive their final dose within the required time will not be allowed to sail and no refund will be provided.
Do I need to send you my test results in advance?
No, test results are presented to the health screening staff at the terminal at time of check-in.
I am booked on back-to-back cruises. Will I be tested in between voyages?
When traveling on back-to-back cruises on the same ship, guests will receive an antigen test in between voyages.
Back-to-back guests traveling on another Carnival Cruise Line ship within one day of disembarking their first
voyage should inform onboard Guest Services in advance so they can receive the required pre-travel COVID-19 test
before they disembark. Guests must present their negative test results upon arrival at the cruise terminal for
their next voyage.
Back-to-back guests traveling on another Carnival Cruise Line ship within 2-7 days of when they disembark their
first voyage should present proof of their previous cruise to the health screening staff at check-in so they can
receive the required pre-travel COVID-19 test at the cruise terminal.
The test will be offered on a complimentary basis to vaccinated guests, and included in the $150 testing and
reporting fee assessed to unvaccinated guests.
What if I forget my vaccination card or test results?
Unfortunately, guests who are unable to provide the required proof of vaccination or negative PCR/antigen test
results will not be able to board and will not receive a refund.
Do you accept any kind of vaccine?
Acceptable vaccines are those that have been approved/authorized by the Food and Drug Administration (FDA) or have emergency-use listing by the World Health Organization (WHO).
Acceptable vaccines and vaccine combinations*
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COVID-19 Vaccination Manufacturer
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Also known as:
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1
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Pfizer: 2 Doses
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Comirnaty / BioNTech
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2
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Moderna: 2 Doses
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Spikevax
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3
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Johnson & Johnson: 1 Dose
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Janssen
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4
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AstraZeneca: 2 Doses
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Covishield / Vaxzevria
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5
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Sinopharm: 2 Doses
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6
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Sinovac: 2 Doses
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CoronaVac
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7
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MIXED DOSES: Pfizer (1 Dose) + Moderna (1 Dose)
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8
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MIXED DOSES: AstraZeneca (1 dose) + Pfizer (1Dose) OR Moderna (1 Dose)
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9
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US ONLY: Novavax clinical trial participants who can confirm that they received the full 2-dose series of the active COVID-19 vaccine
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* Exceptions to the above may apply to itineraries that sail to ports where certain vaccine combinations are not accepted.
Am I regarded as fully vaccinated if I received two doses of vaccines
but with mixed vaccines types?
Effective with sailings as of 10/24/21, guests will be considered fully vaccinated who have received their final dose of an authorized/approved COVID-19 vaccine, or any combination of two doses of an authorized/approved vaccine, i.e., AstraZeneca (1 dose) + Pfizer (1 dose) or Moderna (1 dose) at least 14 days before the sailing date. Acceptable vaccines are those that have been approved/authorized by the Food and Drug Administration (FDA) or have emergency-use listing by the World Health Organization (WHO).
Do I need a COVID-19 vaccine booster to be considered fully vaccinated?
COVID-19 vaccine boosters are strongly recommended for specific at risk groups by the FDA and US CDC. However, at this time, booster doses are not required to embark. Guests who have received the full series of a U.S. Food and Drug Administration (FDA) or World Health Organization (WHO) authorized COVID-19 vaccine or a combination of authorized vaccines and have received the last dose at least 14 days prior to the day of embarkation are considered fully vaccinated.
Will the crew be vaccinated?
Yes, our crew will be vaccinated in accordance with CDC guidelines.
VACCINE EXEMPTIONS – PROCESS FOR UNVACCINATED GUESTS (Sailings through December 31, 2021)
Are unvaccinated guests allowed to travel on sailings which are
operating under vaccinated standards?*
Requirements for cruise ships to enter ports outside the U.S. continue to evolve and Carnival Cruise Line must
operate in full compliance with these regulations. Most recently, the Government of The Bahamas has announced
that effective September 3, cruise lines calling on any Bahamian port must be able to confirm that all guests 12
and older are fully vaccinated, with exemptions only for those with a medical condition that prohibit
vaccination. Other destinations in the Caribbean normally included in our itineraries have implemented similar
limitations. Given the number of itineraries that include multiple destinations throughout the Caribbean and, in
particular, in The Bahamas, and the need for us from time to time to adjust itineraries due to medical,
technical or weather emergencies, we will now operate all sailings under this requirement.
Consequently, vaccine exemptions for cruises to the Caribbean will be limited to a very small number of children
under 12, and teens and adults with a medical condition who can provide written confirmation from their medical
provider that they cannot be vaccinated for medical reasons. Our sailings from Florida, Texas, Louisiana, and
Maryland will operate under these criteria until December 31, 2021 with the assumption that current and evolving
restrictions imposed by destinations will remain in place.
Unfortunately, all other vaccine exemptions previously granted for upcoming sailings cannot be fulfilled due to
these new limitations. If you have already received an exemption approval for anyone in your party that does not
meet the requirements of these two categories (under 12 or proven medical condition that prohibits vaccination),
that exemption is no longer valid. If you would like to rebook for a later date or request a refund, please
contact us at 1-800-CARNIVAL, your Carnival Personal Vacation Planner, or your travel agent.
Vaccine exemptions for ships departing from Long Beach, California will be accepted for children
under 12 and as required by U.S. federal law (in accommodation of medical reasons and sincerely held religious
beliefs).
Exemptions for children and adults are not guaranteed and are capacity-controlled based on the total number of
vaccinated guests projected to be on board. Unvaccinated guests must closely follow the application process and
if granted an exemption, must abide by our requirements and protocols.
A request for a capacity-managed exemption must be submitted within 48 hours of making a new reservation.
Requests will be processed after the booking is paid in full, in sailing date order, and once we have finalized
the estimated vaccinated guest count.
If you are an unvaccinated guest, your reservation is not considered confirmed unless you receive an approved
exemption, which will be issued within 14 days of sailing. Any unvaccinated guests whose exemptions are
approved will be required to review and agree to all the restrictions and protocols listed above prior to
boarding the ship.
If we are unable to approve the request, guests will have the option to cancel the unvaccinated guest(s) from a
reservation, move to a future sailing date or cancel with a full refund to the original form of payment.
Unfortunately, we cannot assist with expenses related to a denied exemption request, and guests assume all risks
related to non-refundable travel costs (i.e., air fare, hotel).
* On Carnival Pride® October 31, 2021 from Baltimore; Carnival Glory® November 28, 2021 from New Orleans;
and Carnival Miracle® November 28, 2021 from Long Beach, vaccine exemptions
will only be accommodated as required by law.
* Sailings January through February 28, 2022: The vaccine exemption process for sailings in 2022 is currently not open. We are optimistic that vaccines will be approved and available for children between 5 and 11 years of age before the end of the year enabling us to welcome more of our families with young children back on board! We will provide guests with an update as the situation evolves or keep checking back on this page where we will post our most updated information.
What are the protocols for unvaccinated guests who are approved for a
vaccine exemption?
Unvaccinated guests approved for a vaccine exemption must abide by the following protocols, which continue to
evolve and may change without prior notice.
Testing
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Unvaccinated guests must present a negative PCR COVID-19 test at check-in, taken between 72 hours and 24
hour prior to the sailing date (for example, if the sailing is on Saturday, the test may be taken any time
from Wednesday through Friday, but not on the morning of embarkation). They will also take an additional
antigen test at embarkation, and test again within 24 hours of debarkation on all cruises longer than 4
days. A US$150, per person, charge will be assessed to the guest’s onboard Sail & Sign account to cover the
cost of testing, reporting and health and safety screenings. Children under two are exempt from testing
requirements.
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Sailings longer than 10 days may have additional mask wearing requirements.
Travel Insurance Requirement — Florida and Texas Based Ships
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Unvaccinated guests traveling on ships departing from Florida or Texas must show proof of travel insurance
with the required coverage during check-in. This requirement is currently being waived for children under 12
who are ineligible for a vaccine. However, parents are advised that purchasing travel insurance for their
children is strongly recommended. (See travel insurance section for full details.)
Doctor’s Note — Florida, Texas, Louisiana, and Maryland Based Ships
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If a guest received a vaccine exemption for medical reasons, a letter from a medical provider stating the
guest cannot be vaccinated for medical reasons must be presented at check-in.
Mask Wearing
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We strongly encourage all guests to wear face masks in all indoor public areas, particularly guests who are unvaccinated, except when eating or drinking. All guests age 2 and older will be required to wear face masks in elevators and in designated indoor entertainment venues, all retail shops, in the casino and at any indoor activity with children under 12 years (i.e., Build-A-Bear®, Family Harbor, Sky Zone®). Guests will be required to wear face masks prior to being seated in our main dining rooms and in the Lido Buffet area and in other designated areas where signs are posted, such as in the gym, unless exercising on cardio equipment.
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All guests must wear masks during the entire embarkation and debarkation process (at the home port and ports of call, including the onboard pre-debarkation process), during any Carnival-approved shore excursions and while on any transportation vehicles, including water shuttles. Additionally, when going ashore, guests must be prepared to follow all local guidance regarding masks and physical distancing. Local guidelines will be shared with guests once on board.
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Unvaccinated guests may have additional mask requirements, such as wearing a mask during a spa treatment.
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Sailings longer than 10 days may have additional mask wearing requirements.
Physical Distancing
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We recommend you maintain physical distancing as follows:
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Indoors – Remain at least 6 feet from others not in your cruise companion group. As such, we encourage
you to take the stairs whenever possible, if you are able to do so.
-
Outdoors – Remain at least 3 feet from others when not wearing a mask and not in your cruise companion
group.
Children’s/Youth Programs & Sky Zone®
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Supervised children’s programs for children under the age of 12 in Camp Ocean™ will not be offered at this time. Unvaccinated
youth and teenagers will not be permitted to participate in supervised Circle “C”® and CLUB O2® youth programs, or access Sky Zone® if cruising on Carnival Panorama®.
Spa
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Unvaccinated guests may not access the sauna or purchase the thermal suite pass. Those who booked Cloud 9
Spa® staterooms may take advantage of all the amenities, except the thermal
suite.
Shore Visits and Excursions
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Unvaccinated guests cannot go ashore in the ports of call on their own. You may only debark in the ports if
booked on a Carnival-sponsored bubble tour.
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Carnival-approved bubble tours are excursions that operate in a controlled environment. Guests will be
escorted from the ship to their excursion and back to the ship immediately upon return from the shore
excursion. No unscheduled stops are permitted (i.e. gift shops, bars, restaurants, etc.).
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In the event you choose not to purchase a bubble tour, bubble tours are sold out, or cancelled due to
weather, unvaccinated guests will have to remain on board.
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Guests participating in a bubble tour, regardless of vaccination status, must follow all tour protocols and
local guidance regarding testing/screening, mask wearing, physical distancing, etc. We cannot guarantee that
additional restrictions will not be imposed by local authorities in the destinations we visit. For example,
based on our agreement with San Juan, unvaccinated guests will have to remain on board during our visit
there.
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Guests who do not comply with the controlled environment of a bubble tour will be removed from the tour and
may not be allowed back on board the ship.
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If your cruise visits a private port of call, such as Half Moon Cay and Princess Cays, unvaccinated guests
may go ashore on their own or purchase any of our tours.
TRAVEL INSURANCE
Do unvaccinated guests need to purchase travel insurance in order to
cruise with Carnival?
Unvaccinated guests on ships sailing from homeports in Florida and Texas must show proof of travel insurance
coverage during check-in.
Currently, we will waive this requirement for children under the age of 12 who are ineligible for vaccines.
However, parents are advised that purchasing travel insurance for their children is strongly recommended.
Each unvaccinated guest must have a minimum of US$10,000, per person, in medical expense coverage and US$30,000
coverage for emergency medical evacuation and without COVID-19 exclusions. The insurance policy must name the
unvaccinated guest as the policy
holder or beneficiary and may be purchased from a travel insurance company of the guest’s choosing or through
Carnival’s Vacation Protection, which includes the required coverage.
Carnival’s Vacation Protection is available for purchase until 14 days prior to sailing for guests
residing in the U.S. (excluding New York and Puerto Rico), Canada (excluding Quebec), U.S. Virgin Islands
(excluding St. Thomas, St. John and St. Croix) and American Samoa (note: your booking must be paid in U.S.
currency.) Should you wish to purchase Carnival’s Vacation Protection, please call 1-800-CARNIVAL, your Personal
Vacation Planner or your travel advisor.
Unvaccinated guests sailing out of Florida or Texas without the required proof of insurance will not be
permitted to sail and no refund will be provided.
Although not required for sailings out of other homeports, it is always a good idea to purchase travel
insurance.
HEALTH QUESTIONNAIRE & SCREENING
What happens if I have a positive COVID-19 test within 14 days of
sailing?
Please do not go to the cruise terminal if you have any symptoms of, or have recently tested
positive for, COVID-19. Call 1-800-314-9859 to cancel your cruise. You will receive a future cruise credit. For
more information on symptoms of COVID-19, please visit the CDC's website .
If I forget to complete the online health questionnaire, can I complete
it at check-in?
Yes, if you did not submit your health questionnaire ahead of time, you can complete it at the time of check-in.
What happens if I have symptoms for a non-COVID illness?
If you have been treated for a non-COVID illness within the last 14 days, please bring a note from your doctor
to the cruise terminal along with your required pre-travel COVID-19 test. The note should include a
specific diagnosis and any test results obtained. At the terminal, you will be seen by
our medical team and they will determine if you are permitted to sail. Your doctor’s note should not contain
vague diagnoses such as “viral syndrome” and “cough” as they do not help us determine your risk for having
COVID-19.
Do I have any other testing requirements in case I travelled
internationally (excluding Canada) within 14 days of the cruise?
Other than the pre-cruise COVID-19 test, no other test will be administered in the cruise terminal unless
required as a result of your health screening.
EMBARKATION/BOARDING
Do Platinum and Diamond guests still have priority boarding and early
access to their staterooms?
Given our focus on the implementation of new health and safety protocols, we have adjusted how we deliver
priority check-in. All guests will need to complete Online Check-In, which will open 14 days prior to sailing.
Platinum and Diamond guests will be given two days advance access to select their preferred Arrival Appointment.
It is important that guests arrive on a timely basis as early arrivals cannot be accommodated and will be asked
to return at their assigned time. Due to enhanced cleaning and sanitation, staterooms may not be ready at the
time of boarding for the early Arrival Appointments. We appreciate our guests’ understanding as we manage
through many changes with an eye on your health and safety.
If I miss the ship at the home port, will I be able to join at the first
port of call?
Guests who miss the ship at the home port will not be able to join at the first port and no compensation will be
provided.
Will we still have to congregate for the safety drill?
No, but guests will now have to complete a self-muster process. This means that as soon as they get on the ship,
they should locate their muster station (it’s on their boarding pass and on the Carnival HUB App) and find their
way there to check-in with our team. We will provide a demonstration on how to wear a life jacket. Afterwards,
they should watch our safety briefing which will play on the in-stateroom TV.
QUARANTINE
What happens if I show symptoms of COVID-19 or test positive at
embarkation or during the cruise?
Carnival Cruise Line’s policy is that everyone must be vaccinated, with a very small number of exceptions for
children under 12 and those unable to be vaccinated. This approach exceeds the requirements for vaccinated
cruises under the CDC’s guidance, and meets requirements set by the destinations we sail to on our cruises.
In addition to vaccinated cruises, we have implemented a comprehensive set of protocols as part of our restart,
with the best interests of the health and safety of our guests, crew and the destinations we serve as our number
one priority. Most recently, due to breakthrough cases of COVID-19 occurring across the country among those who
are vaccinated, we expanded the pre-cruise testing requirement for ALL guests. We have also expanded our mask
requirements requiring guests to wear masks indoors in more enclosed spaces and areas where people congregate.
Even with these protocols in place, there may be positive COVID-19 cases on board during your cruise. Our ships
have medical centers with capabilities for diagnosis and testing and are equipped for contact tracing. Our crew
is fully vaccinated and wears masks indoors at all times. Given our protocols, positive cases are far below what
communities are experiencing shoreside. However, given the Delta variant is causing a rise in cases among the
vaccinated population, it is important that you are aware of the following information:
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In the event guests are in close contact with or exposed to any guest or crew member who tests positive for
COVID-19, or display any symptoms for a COVID-like illness during the cruise, they and their close contacts
will be required to undergo additional testing and may be required to quarantine in their stateroom until
our medical team determines it is safe for them to resume their cruise activities.
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If guests traveled by air to join their cruise and test positive at embarkation and are not able to cruise –
or test positive during the cruise – they and their close contacts may be required to quarantine before
traveling home.
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Guests who are quarantined on board will receive a pro-rated future cruise credit equal to the number of
days in quarantine.
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For guests who must quarantine locally, Carnival will help make quarantine arrangements; however, all
related expenses will be the guests’ responsibility.
ONBOARD EXPERIENCES
Do I have to purchase an internet package to use the HUB App? What if I
don't have a smart phone?
We encourage you to download the Carnival HUB App, available for free on the App Store and Google Play. Our team
has worked hard to enhance the features of the Carnival HUB App to make your cruise experience easier. If you
don't have a smartphone and need assistance, our team will be happy to help. Using the app, guests will be able
to locate their muster station and see how to get there, check out what’s happening around the ship, chat with
friends, make reservations at any of our open or specialty dining restaurants, book shore excursions and spa
appointments, and so much more.
Although I don’t gamble, will I still be able to watch others play?
The casino will be limited to guests who are actively playing and their companions only.
Since I can no longer smoke in the casino when it is closed or if I am
not playing, are there any other indoor areas where I can smoke?
No, but you may step outside to use the designated outdoor smoking area. Please note: On embarkation day,
smoking is not allowed outdoors while the ship is refueling. Please consider selecting a late Arrival
Appointment to minimize any inconvenience.
Will you still have a buffet on Lido?
The Lido Marketplace buffets and seating will be open for our guests to enjoy.
Are there any activities and events that won't be offered?
Most of our usual fun activities and events will be offered. However, the following events will be temporarily
not available: Seuss-a-palooza™ Parade, Green Eggs & Ham Breakfast,
Photo Time! With Dr. Seuss®, Zumbini®
classes, Lip Sync Battle™:Carnival, Chef’s Table on Carnival Vista® and Carnival Horizon®, and Behind the
Fun Tour.
Will my kids be able to participate in the youth program on board?
Supervised children’s programs for children under the age of 12 in Camp Ocean™ will not be offered at this time.
Unvaccinated youth and teenagers will not be permitted to participate in supervised Circle “C”® and CLUB O2® youth
programs, or access Sky Zone® if cruising on Carnival
Panorama®.
Will my stateroom still be serviced? What if I don’t want it to be
serviced?
All staterooms will be serviced once daily. However, you may opt out of the daily stateroom service. Just
contact your stateroom attendant to let them know. Should you need any service, your stateroom attendant will be
only a phone call away.
I have an approved vaccination exemption. Are there any areas of the
ship that are off limits?
Unvaccinated guests may not access the sauna or purchase the thermal suite pass. Those who booked spa staterooms
may take advantage of all the amenities except the thermal suite. Unvaccinated children/teenagers are currently
not allowed to participate in the youth camp program, or access Sky Zone® if cruising on Carnival Panorama®.
How have you improved your medical center?
Our medical center facilities have been enhanced and protocols improved to provide the necessary care for any
COVID-19 related cases that may arise. When necessary, medical appointments will be scheduled virtually or in
your stateroom. In the event we have suspected cases of COVID-19, we will be able to isolate, test and treat
patients and will coordinate assistance with our group of health experts and relevant public health authorities.
Have you improved your indoor ventilation systems?
Indoor ventilation systems have been enhanced to provide frequent exchanges of fresh ocean air and modified for
greater particle filtration.
GOING ASHORE
Do I need to purchase a Carnival shore excursion to go ashore? After my
shore excursion, can I explore the port on my own?
Guests who are vaccinated may purchase a Carnival tour or engage in independent sightseeing. Unvaccinated guests
cannot go ashore in the ports of call on their own. You may only debark in the ports if booked on a
Carnival-sponsored bubble tour. See requirements for unvaccinated guests.
What happens if a guest doesn’t follow the health protocols?
We hope this isn’t an issue, given how much our guests want to get back to cruising. Consistent with our other
policies on guest behavior, any guest who fails to comply with the onboard and destination public health
measures may be disembarked at the first available opportunity, at the guest’s sole expense. If needed, guests
may also be quarantined and have onboard privileges suspended, and no refunds or other compensation will be
offered.
GUESTS WITH DISABILITIES
If I require oxygen and/or dialysis during my cruise, may I still
travel?
Unfortunately, we are unable to accept guests who use oxygen or dialysis at this time. This includes guests who use oxygen concentrators. Our medical experts have determined, that for the guest’s own safety, this is the right decision.
We’ve had to make some difficult decisions based on general public health guidelines and the overall health and
safety of our guests. We remain optimistic that our approach on future sailings will become more flexible.
