COVID-19 Legal Notices

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    COVID-19 Guest Protocols
    COVID-19 Refund and Cancellation Policy

    COVID-19 Guest Protocols

    Carnival Cruise Line is in the process of finalizing all required COVID-19 protocols for guests. Below are the measures currently planned, which are subject to change as further details are established. They will be updated in accordance with guidance from public health authorities.

    BOOKING

    All guests should carefully review pre-booking and pre-travel health advice on our website and the website of the U.S. Centers for Disease Control and Prevention (CDC).

    Enhanced Health Screenings

    Every guest will undergo enhanced pre-embarkation health screenings, including 100% COVID-19 testing prior to embarkation, touchless temperature checks and health questionnaires. We will refer anyone with signs and symptoms of COVID-19, or who are identified at-risk, for additional medical screening before allowing them to board. Secondary screenings (and health checks throughout the cruise) will be performed when necessary. Contact tracing is planned for every cruise.

    Responsible Physical Distancing

    Physical distancing will be maintained throughout check-in and embarkation, and will be required in terminals, on board ships, on private islands, and during shore excursions. This will be managed by adjusting the flow of groups and through reduced occupancy, staggered activity times, and closely managed group sizes. Entertainment programs and restaurants will be designed to enhance physical distancing.

    Masks

    When physical distancing can’t be maintained, or when mandated by public health authorities, masks will be required on board, at private islands, and during shore excursions. Masks must be worn in terminals, during embarkation and disembarkation.

    Personal Hygiene

    Guests will be encouraged to use the hand-washing sinks and hand sanitizer dispensers at venue entrances and in high-traffic areas throughout the ship. Guests will be asked to follow health information about the ways to stay healthy on board and when ashore through daily programming, entertainment systems, announcements, in-stateroom literature, and our app. There will be no self-service for meals. We'll do the serving for you.

    Safe Shoreside Experiences

    We’re working with local authorities, destinations and tour operators so that the enhanced health and safety measures on board are maintained ashore. We will follow the health protocols for every port we visit. There may be a reduction in the capacity of excursions and tour vehicles. Only shore excursions that comply with our prescribed protocols will be permitted, with strict adherence required of all guests and denial of re-boarding for any guests who do not comply.

    Carnival Cruise Line Refund* and Cancellation Policy for COVID-19

    The following information applies to all sailings scheduled during the declared Public Health Emergency involving COVID-19. Except as specifically stated below, or as otherwise provided in the Ticket Contract for your cruise, the standard cancellation policies and penalties described in the Ticket Contract apply.

    Cruise Cancelled by Carnival

    • If your cruise is cancelled by Carnival or boarding is delayed by twenty-four (24) hours or more due to government order or declaration of Public Health Emergency, you are entitled to a refund of the amount paid to Carnival within 180 days, or an optional Future Cruise Credit (“FCC”).

    Cruise Cancelled by Guest

    • If, following a declaration of a Public Health Emergency, you cancel a booking for a cruise scheduled during the declared emergency, or must cancel your booking because you are prohibited from traveling to the vessel due to a governmental travel restriction, but the cruise is not cancelled, you are entitled to a FCC for the amount paid to Carnival. In all other cases our standard cancellation policy will apply, as set forth in the Ticket Contract for your cruise.

    • If you, your family members living with you in the same household or travelling companions assigned to the same stateroom cancel a cruise booking due to testing positive for COVID-19 within 14 days of embarkation, you and they are entitled to a FCC for the amount paid to Carnival. If guest has close contact with a positive or suspected COVID-19 case within 14 days of embarkation, and Carnival deems you are unfit to travel, you are eligible for a FCC.

    • To qualify for the FCC, if your COVID-19 test was administered by a provider other than one retained by Carnival, you must present your verified positive test result in a form acceptable to Carnival.

    Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation

    • If you, your family members, travelling companions or other close contacts are denied embarkation or reboarding, or quarantined or disembarked during the voyage, due to a positive COVID-19 test or being suspected of having COVID-19, you and they are entitled to a FCC for the amount paid to Carnival in the event of denial at embarkation, or a pro-rated refund of the unused portion of your Cruise Fare in all other cases.

    • Guests denied embarkation or reboarding, or who are disembarked or quarantined during the voyage, for failure to comply with the Carnival COVID-19 Guest Protocols in effect at the time of the cruise, shall not be entitled to a refund or compensation of any kind. Please refer to the Ticket Contract issued for your cruise for complete details.

    *All refund requests must be made within six months of the scheduled embarkation date or you will only be entitled to a Future Cruise Credit for the amount specified.