You’re always our priority — before, during and after your cruise.
Have a question about holds or pending charges on your credit or debit card?
Do you need a copy of your Sail & Sign statement?
Do you need a copy of a receipt for a Fun Shops purchase?
Did you leave something behind while having fun on your cruise?
Please send a detailed email to firstname.lastname@example.org and allow some
for a response as we are operating with reduced staffing. Thank you for your
Carnival obtains holds on your account as you make purchases on board. On the day your cruise returns, Carnival immediately settles your final bill with the bank and alerts them that the temporary holds can be released. Until your bank acts to remove them, these holds will remain on your credit, debit or bank account. Because these temporary holds must be obtained in advance, the amount held may exceed the amount you actually spent during your cruise. This can limit your access to funds for a few days. Only your bank can release a hold from your account. UNFORTUNATELY, CARNIVAL IS NOT ABLE TO EXPEDITE THE RELEASE OF BANK HOLDS. Please contact your bank for assistance — thank you for your understanding.