You’re always our priority — before, during and after your cruise.
Questions About Sail & Sign Accounts
If you’ve already enjoyed a cruise but have questions about your onboard Sail & Sign® account or purchase at The Fun Shops™, we’re here to help.
Sail & Sign Holds
Have a question about holds or pending charges on your credit or debit card?
Sail & Sign Statements
Do you need a copy of your Sail & Sign statement?
Fun Shops Receipts
Do you need a copy of a receipt for a Fun Shops purchase?
Questions About Onboard Items
Lost and Found
Did you leave something behind while having fun on your cruise?
Need to know about purchased photos, videos or canvas products? (For instance, if you forgot to pick up your purchase, noticed you’re missing images, or are having other trouble viewing your photos.)
Questions About Your Onboard Experience
Contact Guest Care
If you have already sailed and need assistance, please send a detailed email to firstname.lastname@example.org.
Contact the Casino
Questions about your casino play? These might include how to get your win/loss statement, a W2G/1099 statement, or your options for any balance left over in your account.