Frequently Asked Questions

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			Top 10 FAQs
			Can I wash my clothes while on board? Do I need to pack my hair dryer? How do I book my cruise online? How old do you have to be to travel alone? What amenities are in my stateroom? What are Carnival "Funship" Dollars? What is the required travel documentation for all ports? What is the tipping policy onboard? What is the Unlimited Soda Program? What to Wear?

			Access to Money On Board
			Can I cash checks on board? Can I receive a cash advance on my credit card ? Can Traveler's Checks be cashed on board? Is there an ATM on board?

			Activities and Entertainment
			Are there golfing tours available? What activities are available on board?

			Age Policy
			Are there any age restrictions on board? Can I sail with my infant? How old do you have to be to travel alone?

			Airport/ Cruise Terminal Transfers
			Does Carnival Cruise Lines Offer Transportation Service Between the Airport and Pier?

			Alaska - U.S. Direct Program
			What is the U.S. Direct Program?

			Arranging Parties and Meetings
			Can I have a private party on board?

			AV Media Presents "Travelog"
			"Fun Ship" Films

			Baggage Policy and Restrictions
			Are there restrictions on what we can bring aboard?

			Balcony
			How high are the balcony railings?

			Barbados - Booking a Cruise to Barbados
			What should I consider when booking a cruise to Barbados?

			Booking Number
			How do I add my booking number to carnival.com?

			Booking Your Cruise Online
			How do I book my cruise online?

			Cancellation Policy
			What is Carnival's Cancellation Policy?

			Carnival Casino "Carnival Players Club"
			Is there a Casino onboard?

			Carnival Incentives and Meeting Information
			Are deposits different for Full Ship Charters? Can I have a master account onboard like in a hotel? How do deposits work for my group? How do I plan shore excursions for my group? How do I plan the dining for my group? How do we secure meeting and function space on the ship? How far out do companies usually plan a cruise? How is planning information transferred to the ship? What about AV equipment? What can we do that is unique for our group? What is the tipping policy for large groups? When are names and room lists required? Who will be my onboard contact?

			Carnival Mastercard
			Can I request additional cards for my Carnival MasterCard card? Can I still use my Carnival Sea Miles MasterCard? Does Barclays still receive my payment? How can I confirm my Carnival SeaMiles balance? How can I contact Customer Service for the Carnival MasterCard? How can I track my FunPoints balance and redemptions? How do credits or returns reflect in my FunPoints balance? How do I earn FunPints? Is there a cap or a maximum number of FunPoints that I can earn using my Carnival MasterCard card? Should I destroy my existing Carnival Sea Miles MasterCard? What are FunPoints? What if I disagree with my FunPoints balance? What if I want to cancel my Carnival MasterCard card? What is the Carnival MasterCard with Fun Points? When can I redeem my FunPoints? When will FunPoints be added to my account? Where do I book a cruise purchase in order to redeem FunPoints? Which purchases are eligible for point redemption for statement credit? Why are you changing from the Carnival Sea Miles MasterCard to the new Carnival MasterCard with FunPoints? Will all transactions made with my Carnival MasterCard earn FunPoints? Will authorized users earn FunPoints as well? Will I lose my FunPoints if I close my account? Will I lose my SeaMiles when my card is upgraded to the new Carnival MasterCard? Will I receive a new Carnival MasterCard? Will I still need to make a payment if I use my FunPoints for a statement credit? Will my Carnival MasterCard FunPoints expire after a certain time period if they go unused? Will my credit card number change? Will my PIN stay the same?

			Carnival Vacation Packages
			Does Carnival have vacation packages? Why should I purchase Carnival's Cruise Vacation Protection Plan?

			Carnival Weddings
			Are flowers/photography included in the wedding packages? Can I get married on board? Can I renew my marriage vows onboard? How can I book a wedding? How many guests can I invite to my wedding? What about check in for my wedding day? What are the restrictions/policies for weddings on board? What is the cancellation policy for weddings on board? Will Carnival arrange my pre-cruise travel arrangements for my wedding?

			Carnival Youth Experience
			Are there any height requirements for Carnival's Twister Waterslide? Can I sign-up or register my child before coming on the cruise? Do I need to bring my soda card to activities? Do they have to sign them up for activities? Do you change diapers? Do you provide babysitting services? Do you provide meals and snacks? Do you take the children swimming? How do I get a list of activities onboard? How do I sign my children in and out of activities? Is Camp Carnival available for children under 2? Is there a program for my child / teen? What about port days? What are the beeper/phone policies onboard? How can you contact us? What are the ratios of staff to children? What are the staff qualifications for Camp Carnival? What does the 9-11’s Late Night Party consist of? What happens if my child becomes sick while at Camp Carnival? What is the age policy for Youth Programs? What is the cost for all Youth Programs? What is the procedure for inappropriate behavior? What kind of family activities do you offer? What kind of parties do you have onboard for the kids? What kind of rentals do you have?

			Conditions of your Contract and Change of Itinerary Policy
			Carnival's Cruise Ticket Contract Change of Itinerary Policy What is the Code of Conduct?

			Debarkation
			What is the earliest I can book my return flight?

			Dining Information
			Can I get ice cream and frozen yogurt onboard? Can I get pizza on the ship? Can I get sushi while onboard? Can I make reservations in the Dining Room? Can I view a sample breakfast menu online? Can I view a sample dinner menu online? Can I view a sample luncheon menu online? Can special diets be accommodated? Dining Times and Information Do you offer a Children's Menu? How many formal nights are there? Is there room service?

			Directions and Embarkation Information
			Do you have luggage restrictions? How do I get to the Port of Mobile? How do I get to the Port of New Orleans?

			Dress Attire
			Is there a dress code for the dining room? What is Cruise Elegant attire? What to Wear?

			Duty-Free Allowance
			What is our Duty Free allowance?

			Early Saver
			What is Early Saver?

			Fly Aweigh Guests, Airline Delays and Travel Hotline
			Fly Aweigh Guest, Travel Hotline and Airline Delays

			FunShip Freddy
			Who is "Fun Ship" Freddy?

			Gratuities/Tips
			What is the tipping policy onboard?

			Guests With Special Requirements
			Is there access onboard for guests with special requirements?

			Hurricanes
			What about hurricanes?

			Important Information on Europe Cruises
			Can I use FunPass Check-In for Europe Cruises? How does the Europe Embarkation process work? How do I book shore excursions for Europe? How do I claim my luggage? Rome Arrivals What about money? What documentation do I need to travel to Europe? What if my flight is delayed? What is my Duty Free allowance? What is the earliest flight I can book? What type of clothing should I pack?

			Important New Passport Requirements
			What is the required travel documentation for all ports?

			In-Cabin Features
			Are there bathrobes in the staterooms? Are there electrical outlets in the staterooms? Are there minibars in the staterooms? Can I purchase beach towels on board? Do I need to pack my hair dryer? Do the doors between balconies open so guests can make one large balcony? Is there a safe in each stateroom? Is there a TV in my stateroom? What amenities are in my stateroom? What sleeping system can I expect in my stateroom?

			Laundry Services
			Are there Laundry Services available on board? Can I wash my clothes while on board?

			Medical Services
			Is there a doctor on board?

			Onboard Rentals
			What can I rent on board?

			Past Guest
			How can I access my past guest number? Why am I seeing the message "Number associated with another user" when I try to access my past guest number?

			Payment Information
			Which forms of payment do you take?

			Photographic Experiences
			Photo Services

			Policies for Minors, Pregnancy, Visitors, Liquor and more
			Can I bring liquor on board? Can my friends visit me on the ship while in port? Carnival's VIP Check-In What are the Jones Act and Cabotage Laws? What is Carnival's policy for traveling with minor guests and guests who are pregnant? What is the Unlimited Soda Program?

			Ports Tendered
			What Ports do you tender to?

			Religious Services
			Are there religious services on board?

			Required Documents for Travel
			Travel Alert - Non U.S. Citizens What is the required travel documentation for all ports? What is the required travel documentation for Europe sailings?

			Sail and Sign Boarding Card
			What is Sail & Sign?

			Security
			Have security measures increased? Is there security on board? What is the A-Pass Security System?

			Shore-to-Ship Communication
			Can I access the Internet while on board? Can I call home while on board? Can I mail postcards while on board? Can I receive phone calls onboard? Can I use my cell phone on the ship?

			Spa Carnival
			How do I make a reservation for a massage? What hair and nail services are offered at Spa Carnival?

			Special Occasion Celebrations
			Do you do anything special to help celebrate special occasions?

			Upgrade Information
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