Our ships have specially-designed staterooms for guests using wheelchairs or
those who have mobility limitations and could benefit from the features of
an accessible stateroom. We request our guests to acknowledge the need for
the accessible stateroom by completing this
Mobility Questionnaire, or one will be sent to you once the
reservation has been secured and you
have notified Carnival that you, or the person you are securing the
stateroom for, requires the accessibility features of the stateroom.
If an accessible stateroom is booked by a guest who does not need the
accessibility features in the stateroom, they may at any time be moved to a
non-accessible stateroom in order to accommodate a guest with a disability.
We have four classifications of staterooms:
Fully Accessible Cabins (FAC): These staterooms are
designed for use by guests with highly limited mobility, who require the
regular use of a wheelchair, scooter or other similar assistive devices.
Fully Accessible Cabins contain accessible elements
including turning space, accessible routes throughout the stateroom and an
accessible bathroom. Additionally, the bathrooms contain grab bars and
Fully Accessible Cabins - Single Side Approach (FAC-SSA):
These staterooms are designed for use by guests with highly limited or no
mobility, who require the regular use of a wheelchair, scooter or other
similar assistive devices.
Fully Accessible Cabins - Single Side Approach are a type
of FAC that provide an accessible route and clear floor space on only one
side of the bed, in staterooms configured to provide only one bed. In a
stateroom configured to provide two beds, the clear floor space will be
between the beds, with one side of each bed getting an accessible route.
Additionally, these staterooms have an accessible bathroom that contains
grab bars and shower seats.
Ambulatory Accessible Cabins (AAC): These staterooms are
designed for use by guests with mobility limitations, who do not require the
regular use of a wheelchair, scooter, or other similar assistive devices.
For example, Ambulatory Accessible Cabins are ideal for
guests who only use an assistive device (like a cane or a walker) for
traversing longer distances, and who may benefit from certain accessible
features like grab bars, to assist with balance.
Standard Cabins: These staterooms have an entry doorway
measuring approximately 22", an 8" lip into the cabin bathroom, a 4" lip
into the shower stall and a 7" lip to the balcony (if applicable).
As with all Carnival reservations, staterooms within each category are
assigned on a first come, first serve basis. Therefore, it is advisable to
reserve an accessible or modified stateroom in advance.
PERSONAL MOBILITY DEVICES (WHEELCHAIRS/SCOOTERS/SEGWAYS)
We strongly encourage guests to inform us if they are traveling with
wheelchairs/scooters at the time of booking, or as soon as the need is
known, to ensure they have a stateroom that best accommodates their needs.
Only mobility devices operated with gel, dry cell, absorbed glass mat, or
lithium-ion batteries will be allowed on board. Batteries must be charged in
the guest's stateroom and for this reason, we recommend guests travel with a
scooter that has removable batteries.
Due to safety considerations, devices cannot be stored in corridors or
public areas. In order to purchase a standard stateroom, devices must be
able to fit in its 22" wide entry doorway, and when stored, must allow for
safe exit from the stateroom. Guests, who bring scooters that are larger
than 21" wide, or travel with multiple scooters in the same stateroom, must
purchase a fully accessible stateroom with a wider doorway (32”), or rent a
smaller scooter appropriately suited for their stateroom. Guests may be
required to have their scooters sized at the time of check-in to ensure it
fits in the stateroom. Scooters that do not fit in the stateroom will not be
allowed on board. Should a guest be unable to make alternate arrangements to
rent a smaller scooter or travel without it, he/she will be denied boarding
and no compensation will be provided.
Guests must be prepared to collapse their device so it can be safely stored
in a way that allows for safe exit from their stateroom. If bringing a
scooter, please bring one that can collapse or fold so that it may be stored
in the closet or underneath the vanity area. Once on board, guests may
contact their room steward for assistance.
Guests must drive at a safe speed to ensure their own safety and the safety
of others on board. Raised door thresholds are present throughout the ship,
which need to be traversed with care. Careful attention must be paid when
backing in and out of elevators as they are often in close proximity to the
staircase and may be narrow and difficult to navigate. Guests wishing to
disembark the vessel on their device must also be able to safely navigate
the angle of the gangway while the ship is docked in port. Additionally, if
the ship is calling on a water shuttle port, the captain will make a
determination as to whether guests may disembark with their device given
prevailing maritime conditions and water shuttle limitations.
Mobility devices cannot be left unattended in any venue area unless the
guest is temporarily away attending an event and, the device is parked in an
area that allows all guests safe exit from the venue. When in public areas,
guests must maintain their device clear of any exits or fire doors and
ensure it does not obstruct any fire or safety equipment.
Guests bringing a Segway must store it in their stateroom for use at ports
of call only.
Guests who require the regular use of a wheelchair/scooter or other mobility
device are encouraged to bring their own or rent from our preferred vendor,
Scootaround. For safety reasons, we recommend a scooter that either folds or
disassembles so it can be easily stored in your stateroom.
If you are thinking of renting a wheelchair or scooter and haven’t done so
already, we encourage you to visit
www.scootaround.com, or call
1-888-441-7575. Scootaround’s team of trained professionals is
able to review the different rental options available based on your
accommodations and find the one that best suits your needs. As a preferred
vendor, they have unique access to deliver your rented equipment on board
Carnival ships in North America.
For transportation from the airport to the cruise port, hydraulic lift
transfer is available for guests with mobility impairments. This service
must be requested in advance. Hydraulic lifts have a maximum weight limit of
600 pounds, including wheelchair/scooter and guest. Standard airport
transfer charges apply; there is no additional cost for the lift. If you
require this service, please let us know no later than 14 days prior to
sailing. After booking your cruise, you can reserve your hydraulic lift
transfer online, by accessing the
Manage My Cruise page
or by calling the Guest Services Contact Center at 1-800-438-6744 ext.
Each terminal has a limited supply of wheelchairs used to transport guests
onto and off the ship, so we are unable to loan you our wheelchairs for the
duration of the cruise. If you need wheelchair assistance for boarding the
ship, please contact one of our representatives once you arrive at the
cruise terminal. Assistance will be provided on a first-come, first-served
basis. For assistance with debarkation, instructions on where to meet can be
found in the Fun Times onboard newsletter distributed on the last evening of
At certain ports of call, water shuttles are required to transport guests
between the ship and shore. Carnival is committed to accommodating its
guests with disabilities so they can fully, yet safely, enjoy the ports of
call. Whether guests with mobility limitations can board a water shuttle is
subject to numerous factors, including weather and tidal conditions, which
may affect the transfer from one moving vessel to another. Also, facilities
in ports vary and, therefore, certain water shuttles may not be accessible
to individuals using wheelchairs, scooters and other mobility devices. While
the sea and wind conditions may be acceptable to safely board the water
shuttle, fluctuations in the weather may make re-boarding to return to the
ship dangerous. The final determination of whether any guest may board a
water shuttle is made by the captain. Safety restrictions prohibit crew from
carrying individuals on or off water shuttles.
Ports Requiring Water Shuttles:
- Belize City, Belize*
- Cabo San Lucas, Mexico
- Catalina Island, California
- Grand Cayman, Cayman Islands*
- Half Moon Cay, The Bahamas
- Kona, Hawaii**
- Kotor, Montenegro
- Lerwick, Shetland Islands, Scotland
- Princess Cays, The Bahamas
- Qaqortoq, Greenland
- Hellesylt, Norway
Possibly Requiring: Sitka, Alaska
* Limited availability of accessible water shuttles.
** No accessible water shuttles available.
Facilities across ports of call vary significantly and wheelchair
accessibility may not be available for shore excursions or in certain ports
of call. Detailed information is provided in the
section of carnival.com, indicating the approximate amount of physical
activity anticipated for the excursion, as well as which tours are
wheelchair accessible. Carnival is not responsible for accessibility in its
ports of call. Carnival has a wide variety of on board activities during
every port stop should guests decide not to disembark.
If you need general information about accessibility before you cruise,
or have an ADA complaint, please call our Guest Access team at
1-800-438-6744 ext.70025 or
designated ADA Responsibility Officer is Vicky Rey, Vice
President Guest Care and Communications.