Our ships have specially-designed staterooms for guests using wheelchairs or those who have mobility limitations and could benefit from the features of an accessible stateroom. We request our guests to acknowledge the need for the accessible stateroom by completing this Mobility Questionnaire, or one will be sent to you once the reservation has been secured and you have notified Carnival that you, or the person you are securing the stateroom for, requires the accessibility features of the stateroom.
If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.
We have four classifications of staterooms:
Fully Accessible Cabins (FAC): These staterooms are designed for use by guests with highly limited mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. Fully Accessible Cabins contain accessible elements including turning space, accessible routes throughout the stateroom and an accessible bathroom. Additionally, the bathrooms contain grab bars and shower seats.
Fully Accessible Cabins - Single Side Approach (FAC-SSA): These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. Fully Accessible Cabins - Single Side Approach are a type of FAC that provide an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In a stateroom configured to provide two beds, the clear floor space will be between the beds, with one side of each bed getting an accessible route. Additionally, these staterooms have an accessible bathroom that contains grab bars and shower seats.
Ambulatory Accessible Cabins (AAC): These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. For example, Ambulatory Accessible Cabins are ideal for guests who only use an assistive device (like a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features like grab bars, to assist with balance.
Standard Cabins: These staterooms have an entry doorway measuring approximately 22", an 8" lip into the cabin bathroom, a 4" lip into the shower stall and a 7" lip to the balcony (if applicable).
As with all Carnival reservations, staterooms within each category are assigned on a first come, first serve basis. Therefore, it is advisable to reserve an accessible or modified stateroom in advance.
PERSONAL MOBILITY DEVICES (WHEELCHAIRS/SCOOTERS/SEGWAYS)
We strongly encourage guests to inform us if they are traveling with wheelchairs/scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs. Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board. Batteries must be charged in the guest's stateroom and for this reason, we recommend guests travel with a scooter that has removable batteries.
Due to safety considerations, devices cannot be stored in corridors or public areas. In order to purchase a standard stateroom, devices must be able to fit in its 22" wide entry doorway, and when stored, must allow for safe exit from the stateroom. Guests, who bring scooters that are larger than 21" wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32”), or rent a smaller scooter appropriately suited for their stateroom. Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided.
Guests must be prepared to collapse their device so it can be safely stored in a way that allows for safe exit from their stateroom. If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area. Once on board, guests may contact their room steward for assistance.
Guests must drive at a safe speed to ensure their own safety and the safety of others on board. Raised door thresholds are present throughout the ship, which need to be traversed with care. Careful attention must be paid when backing in and out of elevators as they are often in close proximity to the staircase and may be narrow and difficult to navigate. Guests wishing to disembark the vessel on their device must also be able to safely navigate the angle of the gangway while the ship is docked in port. Additionally, if the ship is calling on a water shuttle port, the captain will make a determination as to whether guests may disembark with their device given prevailing maritime conditions and water shuttle limitations.
Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event and, the device is parked in an area that allows all guests safe exit from the venue. When in public areas, guests must maintain their device clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.
Guests bringing a Segway must store it in their stateroom for use at ports of call only.
Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround. For safety reasons, we recommend a scooter that either folds or disassembles so it can be easily stored in your stateroom.
If you are thinking of renting a wheelchair or scooter and haven’t done so already, we encourage you to visit www.scootaround.com, or call 1-888-441-7575. Scootaround’s team of trained professionals is able to review the different rental options available based on your accommodations and find the one that best suits your needs. As a preferred vendor, they have unique access to deliver your rented equipment on board Carnival ships in North America.
For transportation from the airport to the cruise port, hydraulic lift transfer is available for guests with mobility impairments. This service must be requested in advance. Hydraulic lifts have a maximum weight limit of 600 pounds, including wheelchair/scooter and guest. Standard airport transfer charges apply; there is no additional cost for the lift. If you require this service, please let us know no later than 14 days prior to sailing. After booking your cruise, you can reserve your hydraulic lift transfer online, by accessing the Manage My Cruise page
or by calling the Guest Services Contact Center at 1-800-438-6744 ext. 70025.
Each terminal has a limited supply of wheelchairs used to transport guests onto and off the ship, so we are unable to loan you our wheelchairs for the duration of the cruise. If you need wheelchair assistance for boarding the ship, please contact one of our representatives once you arrive at the cruise terminal. Assistance will be provided on a first-come, first-served basis. For assistance with debarkation, instructions on where to meet can be found in the Fun Times onboard newsletter distributed on the last evening of your cruise.
At certain ports of call, water shuttles are required to transport guests between the ship and shore. Carnival is committed to accommodating its guests with disabilities so they can fully, yet safely, enjoy the ports of call. Whether guests with mobility limitations can board a water shuttle is subject to numerous factors, including weather and tidal conditions, which may affect the transfer from one moving vessel to another. Also, facilities in ports vary and, therefore, certain water shuttles may not be accessible to individuals using wheelchairs, scooters and other mobility devices. While the sea and wind conditions may be acceptable to safely board the water shuttle, fluctuations in the weather may make re-boarding to return to the ship dangerous. The final determination of whether any guest may board a water shuttle is made by the captain. Safety restrictions prohibit crew from carrying individuals on or off water shuttles.
Ports Requiring Water Shuttles:
- Belize City, Belize*
- Cabo San Lucas, Mexico
- Catalina Island, California
- Grand Cayman, Cayman Islands*
- Half Moon Cay, The Bahamas
- Kona, Hawaii**
- Kotor, Montenegro
- Lerwick, Shetland Islands, Scotland
- Princess Cays, The Bahamas
- Qaqortoq, Greenland
- Hellesylt, Norway
Possibly Requiring: Sitka, Alaska
*Limited availability of accessible water shuttles.
**No accessible water shuttles available.
Facilities across ports of call vary significantly and wheelchair accessibility may not be available for shore excursions or in certain ports of call. Detailed information is provided in the shore excursions section of carnival.com, indicating the approximate amount of physical activity anticipated for the excursion, as well as which tours are wheelchair accessible. Carnival is not responsible for accessibility in its ports of call. Carnival has a wide variety of on board activities during every port stop should guests decide not to disembark.
If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or email firstname.lastname@example.org. Carnival's designated ADA Responsibility Officer is Vicky Rey, Vice President Guest Care and Communications.